Trusted Agent profile
★★★★★
618 reviews across 3 platforms
127 London Road, East Grinstead, RH19 1EQ, Mid Sussex RH19 1EQ
Hunters's Mid Sussex office at 127 London Road is rated 2.6 out of 5 across 618 reviews on three platforms, including 66 Google reviews rated 4.7. The 551 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Mid Sussex office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent experience with Hunters
We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.
1/5
TrustpilotOne of my worst experience buying a house from hunters
One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced
1/5
TrustpilotRude, poor service - a must avoid for renters
Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!
5/5
GoogleI would highly recommend Hunters East Grinstead… We have just bought our first property and our seller used Hunters to list the property. They have been absolutely fantastic. Tony was extremely helpful and the communication was always prompt and to a high satisfaction. Our sale went through within 8 weeks which we couldn’t have done without Tony’s support. We have definitely found a trusted local agent and will be using Hunters in the future when we come sell our property.
Hi Hannah, So sorry, we thought we had replied to this already but thanks so much for your billiant review! Hopefully you are all settled into your new home now and it was a pleasure to be of assistance in making that happen. All the best :)
5/5
GoogleWe hired Tony Silva to sell our 5-bedroom house in Dormansland. We had 3 different valuations also from two other estate agents and found Tony's the most realistic. The sales price has shown that he was very close in his estimation. Tony took all the pictures himself and made a 360 to put on Rightmove. He also put a special advert on facebook. He was very helpful and professional during the sales period. Communication was always prompt and satisfactory. When a buyer was found and some legal problems arose, Tony did everything to help the situation and seal the deal. We can 100% recommend Tony's services.
Hi Annette, Thanks so much for your very kind review. It was an absolute pleasure to assist with the sale of your house and hopefully our paths will cross again another time. Meanwhile I wish both you and Neil all the best in your new home!
5/5
TrustpilotExcellant service
Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.
1/5
TrustpilotAwful customer service
I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!
1/5
Trustpilotillegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)
1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self
1/5
TrustpilotMy experience selling a property in the…
My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”
2/5
TrustpilotPaul
At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done
1/5
TrustpilotRobot refused to give me a viewing
Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.
5/5
GoogleI am thoroughly impressed with Hunters, and especially Terri. Nothing was too much as she helped us find and agree on a lovely flat. She went above and beyond in helping us make all the details work as we had a hard deadline. Signing things electronically was a total breeze and communications since have been fantastic. We could not be happier and highly recommend this great team.
Hi Candace. Thanks for your very kind review. We are delighted that you received such good service from Terri and I know your review has put a smile on her face too! Thanks again :)
2/5
TrustpilotDisappointed
Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.
5/5
GoogleHunters have been managing a let for me and my siblings since just before the pandemic. They have been professional and friendly throughout. Terri brings a wealth of experience to the lettings side and Tony is ahead of the curve on local sales. We plan to sell our flat at the end of the year and will be asking Tony to handle the sale.
Hi Tim, Thanks for the fabulous review! Always a pleasure working with you guys and we look forward to helping with your sale later this year :)
1/5
TrustpilotAvoid with all cost!
Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack
1/5
Trustpilot"Avoid Hunters Property Management
"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional"My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns.Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities.Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately.Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility.Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family.Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves.Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.
4/5
GoogleAfter trying our luck with 2 other agents in town we came across Tony at Hunters, he was confident and professional in selling our property, arranging consistent viewings despite an extremely unpredictable market during the pandemic. Throughout the legal process, Terry was also always on hand to chase solicitors and encourage things to keep moving. If we could provide any advice to sellers and or buyers entering this process, it would be to do your research and choose your solicitors wisely - even if they are recommended by the agent. From offer to completion it took us over 4 months to sell a 2 bed flat with no chain. Comparatively, during this time, we watched our neighbours achieve the same in 4 weeks. Even after ‘completion’ over 2 weeks ago, we are still waiting for final payments to be made from the buyers side. Thank you to Tony and Terry for all of your help throughout this arduous journey!PositiveResponsiveness, Quality, Professionalism, Value
Hi Rachael, Thanks so much for your kind review and we are delighted that we were able to find you good buyers when other agents fell short. It's unfortunate that the conveyancing process took as long as it did and obviously we did all we could to keep the process progressing throughout. It is very difficult when recommending solicitors as the service can vary from one transaction to the next. The problems exprienced at the end of the process are unprecedented and not at all reflective of their usual service but regardless I hope that matters are resolved to your satisfaction soon. Thanks again to both Rory and yourself for being patient, understanding and a pleasure to work with. We wish you all the very best for the future :)
5/5
GoogleI decided to go with Hunters as Tony was confident he could sell my flat for more than what other agents were offering. And he did! In the end it sold for £5,000 - £10,000 more than what other agents had valued the flat. … More
Lisa, you are an absolute star and thanks very much for your amazing review! It was a pleasure working with you and we are only ever as good as our vendors. We wish you all the very best for the future and hopefully our paths will cross again :)
5/5
TrustpilotThank you Jasmine
Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.
1/5
Trustpilotlettings fees are very high
For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.
5/5
GoogleA massive thank you to Terri for all her help in finding me a home to rent. I was really under pressure to find somewhere and she has made the process seamless. The communication as been 5 star and everything has just been easy, which has made a big difference. Thank you to Terri and the team, I would highly recommend Hunters!
Hi Amy, thanks so much for your kind review which I have passed on to Terri. Great that we could be of assistance and we wish you well in your new home :)
5/5
GoogleDue to the whole COVID situation, I was forced to relocate 200 miles all the way to East Grinstead. After numerous painful trips & viewings, Terry Franzel from Hunters called me up (glad she did) for a property available on the market. Loved it and gave the green signal to go ahead. Given my uncertain situation, Terry went out of her way to get all documentation, EPC check, keys, pending work in the flat etc.. done in 1 day!! Absolutely amazing and makes me feel lucky to have received that phone call in the first place. She certainly made this difficult relocation much much easier. I would recommend her highly as she's got a very strong work ethic.PositiveResponsiveness, Professionalism
Thank you for your wonderful words Mohammad. It was a pleasure working with you. I am glad we managed to get things organised smoothly and quickly. Wishing you both a fabulous time in your new home and do wave when you walk past.
5/5
TrustpilotI have only great things to say about Hunters Middleton!
I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!
1/5
TrustpilotDisappointed is an understatement..
To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Mid Sussex office has 618 reviews across three platforms: 66 on Google, 1 on Yell, 551 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hunters East Grinstead is rated 2.6 out of 5 across all 618 reviews, and 4.7 out of 5 on Google from 66 reviews, checked 9 October 2026.
Hunters East Grinstead, 127 London Road, East Grinstead, RH19 1EQ, Mid Sussex RH19 1EQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
