Fox & Sons Haywards Heath reviews

★★★★★ 5/5

Google

I recently bought a house In Haywards Heath through Fox and Sons. Such a nice friendly team. Byron was lovely and showed me around a few possible home but knew which one I’d prefer! I saw Ben in office who was so helpful with all my ID checks. Gareth is the most helpful financial advisor and went through everything step by step and and relieved my anxiety about buying house on my own !! Zoe was lovely and kept me up to date with progress of sale !! Would highly recommend this estate agent for communication, putting Clients at ease, efficiency and I just think that they are a lovely helpful team and I would highly recommend them !! Thank you!!

Jenni · 9 April 2025

★★★★★ 5/5

Google

I highly recommend Fox and Sons for their exemplary service in my recent property transaction. Kieran, Byron, Zoe and Ben were friendly and helpful at every stage, and assisted me greatly when I had problems accessing the online conveyancing service. They effected a very quick sale and ensured there were no problems with the viewings or the paperwork. Thank you all very much!

Anne · 10 October 2025

★★★★★ 5/5

Google

I can’t thank Olivia enough for such a brilliant experience. She was polite and professional and answered any questions we had and we now have our dream home!! Thank you so much Olivia

Jess · 11 June 2026

★★★★★ 5/5

Google

Bryon Watt from the Hayward Heath office showed me around several homes. He was very well informed about each property and a warm and pleasant person. Also very communicative about new houses and opportunities on the market for me. Thanks Byron!

Erin · 11 April 2026

★★★★★ 5/5

Google

Such a fantastic experience with Byron Watt at Fox & Son’s Haywards Heath. He was the first viewing we had as first time buyers! He was welcoming, warm in personality and couldn’t be more helpful on our search! I feel he went above & beyond to meet our criteria, so couldn’t recommend him enough! Another fantastic & super helpful member of staff at this branch would be Gareth Pontin! We had a free consultation with Gareth, who explained every single detail in the buying process which was so helpful being new to this. He is so responsive on emails, providing advice and support at the drop of a hat for houses with any estate agent. I would highly recommend him as a broker, we feel he has our best interests at heart! A really positive experience with this branch!

Jack · 11 June 2026

★★★★★ 5/5

Google

What a team! Ben and the sales team are a force to be reckoned with! Zoe is the engine that helps drive this team and she is an absolute superstar! If you need to sell your property trust me this team gets things done! Don’t forget Gareth a man that can, if you need financial advice go and meet this legend , Thank you everyone that has helped us get this done … I think bubbles will be delivered soon !

Matthew · 1 March 2025

★★★★★ 5/5

Google

The best agency ever, my agent, Olivia Rennie is absolutely amazing, she's helping me with absolutely everything, very helpful and professional, very informative as well. I know everything about my situation in minutes. I strongly recommend it

Barbu · 11 March 2026

★★★★★ 5/5

Google

Really impressed with the professional way we were dealt with. From putting our flat on the market, to finding the right buyer ( thank you Byron and Jack ) and then to exchange of contracts. All staff at Fox and Sons Haywards Heath did an amazing job, they were always on hand to help, kept us updated on progress, and helped with any issues that we had to deal with. They also have an excellent mortgage advisor ( Gareth ) on hand to find the best deals available. Zoe went above and beyond to assist us getting through the final steps in order to exchange. I would recommend using Fox & Sons to anyone looking for a trustworthy Hard working estate agent.

Debbie · 1 December 2024

★★★★★ 5/5

Google

We went to Gareth Pontin at Fox and sons for mortgage advice. We ultimately did not purchase the property we viewed via Fox and sons. But we were so impressed with Gareth that we went to him to secure our mortgage. He explained all the different products available in an easy to understand way, and responded quickly to communication. He met with us in person on multiple occasions until we were entirely happy with our mortgage. We will definitely be returning to him when we remortgage, and recommending to family and friends.

Ellie · 11 April 2026

★★★★★ 5/5

Google

Olivia was friendly, professional and responsive and we really appreciated all her help with our move! Stacey & Josh

Stacey · 11 July 2026

★★★★★ 5/5

Google

A big thank you to Olivia from the letting department in Haywards Heath! She has been very helpful and kind, we were looking for a property to let and Olivia made the process easier. She was very professional and communicative throughout the whole process and even after we moved into the property. Keep up the good work Olivia!

Muchaneta · 11 August 2025

★★★★★ 5/5

Google

We would highly recommend Fox and Sons- Ben sold our house in 10 days and we were thrilled. Byron, Keiran and Zoe were all fantastic - we could not be happier with this service! Thanks to them all.

Lin · 11 February 2026

★★★★★ 5/5

Google

Fantastic service from Ben, Byron and Kieron who have been amazing in the sale of our property. Incredibly helpful throughout and always communicative. Special mention has to go to Zoe who was unleashed when problems were encountered further down the line. She pursued the issue in our chain, which was above and beyond her remit, and got things over the line. Massive thanks to all.

Tessa · 11 July 2026

★★★★★ 5/5

Google

I have recently sold my property with Fox & Sons. I dealt with Byron and Zoe whilst going through the process, both were extremely helpful and attentive, especially with the issues that they encountered. I would definitely recommend them to anyone.

Ashley · 11 December 2025

★★★★★ 5/5

Google

Bryon showed us round a couple of properties and provided the best experience we have had from an agent to-date. Whilst we might not be moving forward with the properties he showed us, I wanted to leave a review because his service was brilliant. Simple things like being understanding we needed to try and stack visits because we have a young family, calling us before the viewing to confirm and really knowing about the properties. Best, Chris

Christopher · 11 March 2026

★★★★★ 3/5

Google

We were mostly satisfied with Fox & Sons until it was suggested that our end was holding up exchange because of a deed of variation needed. We did not appreciate the pressure from Zoe to essentially ignore our solicitor. We were paying our solicitor for their legal expertise, not Fox & Sons. We had also previously driven exchange documents in person just before attending my brother's wedding months prior to ensure we did not hold up exchange our end only for the seller's side to let us down again months later. Being accused of causing delays was very much not appreciated given how stressful the purchase already was.

Jo · 11 February 2026

★★★★★ 5/5

Google

We had a really positive experience with Fox & Sons. This was mainly due to the Sales Negotiator, Byron Watt. He was so proactive and actively knocked on our door when he noticed we were on the market, which then led to us switching to Fox & Sons. The fact he had gone above and beyond gave us the confidence to switch. He then called us with details of a house and highlighted us as perfect suitors, which turned out to be true as we viewed, fell in love, made the offer with Byron (who really helped with advice on how/what to offer) and then finally completed. If it wasn't for Byron and his proactiveness, this move for us would never have happened. The whole team throughout the process were very helpful and would highly recommend.

Adam · 11 February 2026

★★★★★ 1/5

Trustpilot

Fox and Sons Langley- Disappointing…

Fox and Sons Langley- Disappointing experience. In my experience, my offer was not passed to the vendor for approximately a week after I submitted it. I had to chase them to get a response, to be told two other people were dealing and they would get back to me, they did not I had to chase again and was told they didn’t realise it was my official offer even though I spent thirty minutes in total to them and the reasons why I was submitting that offer! I was subsequently told that the vendor had “chewed their ear” about the level of the offer, and I was left feeling that I was being held responsible for the vendor’s reaction. I was also disappointed that concerns and defects I had raised during the viewing did not appear to be acknowledged in the same way afterwards, being told that vendor said they did not exist, I felt dismissed and gaslighted From my perspective, I would have expected the offer and the information I provided about the property to be communicated promptly and accurately, and for the agent to provide appropriate advice to their client. Unfortunately, based on my experience, I would not choose to use this agent again.

Sarah · 23 September 2026

★★★★★ 5/5

Google

We recently bought a new house through Fox and Sons and couldn’t have had a more positive experience. Gareth, Byron, and Zoe were all extremely responsive and helpful, answering all our questions, assisting in chasing other parties to keep the process moving, and were also a delight to deal with! Would recommend 100%

Alyce · 9 July 2025

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings. STAY CLEAR

Jemma · 2 September 2026

★★★★★ 5/5

Google

Zoe at Fox and Sons in Haywards Heath has been absolutely fantastic. I honestly do not believe our chain would have stayed together if it wasn’t for both Zoe and Caitlin at DC Law working with our buyer, vendor and further up the chain to iron out all of the bumps in the road. We were so pleased to have a team behind us who cared, listened, picked up the phone (yes, other agents and solicitors can be a complete nightmare to get hold of). We have our dream home now, but only because of the fantastic communication skills of Zoe. Thank you so much ☺️

Amy · 27 April 2024

★★★★★ 5/5

Google

I have previously rented through this branch of Fox and Sons which was a really positive, friendly and efficient experience in itself. We finally took the plunge and purchased a property, which again was listed through Fox and Sons. Zoe played a real key role offering advice and what needed to be done next; sorely needed for me as a first time buyer. Zoe went above and beyond to assist; being really proactive and keen resolve any issues ASAP. Zoe is a credit to the branch.

Char · 27 April 2024

★★★★★ 5/5

Google

We purchased our house through Fox & Sons at Haywards Heath and had a great experience from viewing to completion. Our real estate agent Byron was so patient as we viewed the house three times before agreed a sale price. He was very communicative during the process and so helpful. After the price was negotiated Zoe helped progressed the sale for the two months it took to complete and stayed on the process to make sure it happened in a timely manner. We couldn't have had a better experience and are so happy in our new home!

Camilla · 27 April 2024

★★★★★ 1/5

Trustpilot

Terrible service, avoid!

Terrible service, would not recommend. Would give zero stars if I could! There was no feedback following viewings, zero communication or market updates, and I had to point out listing errors multiple times (including the lease length being incorrectly shown as zero years!). I only received a brief, non-committal apology. I’ve now withdrawn the property. I wish I’d gone with an independent originally, someone who actually cares.

Denise · 2 November 2025