Every review we hold for the Mid Sussex office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI just wanted to take a moment to share a bit of feedback - because I think it’s so important to acknowledge people who genuinely make a difference to others.
Jess has been an absolute asset to your team. Her professionalism and level of customer care - particularly from a tenant’s perspective - has been outstanding. I’ve no doubt she extends that same care and attention to your landlords as well.
Before the past three years, I had never rented before - we had always owned our home, the same one we built over 25 years ago. Life took a turn, and we moved far from home to support our son’s education. I plan to buy again, closer to our eldest daughter in Kent when my youngest are finished uni.
All that said, Jess has made this period of renting SO much more pleasant compared to my experiences with other agents! From the first run through the house at the viewing, to the signing of papers and organizing collection of keys. It’s been an absolute pleasure working with her as a Representative of Duffy & Co.
Nadine · 7 June 2025
Agent replied · 22 June 2025
Thank you for taking the time to share such thoughtful feedback. It really is appreciated.
I’m very glad to hear that Jess has made a positive difference during your time renting with us. She takes great pride in the way she supports tenants and landlords alike, and it’s always encouraging to see that recognised.
We understand that transitioning from long-term homeownership to renting, especially under the circumstances you described, can be a big adjustment. It means a lot to know Jess was able to make that experience a smoother and more positive one for you.
Thanks again for your kind words. We’ve passed them on to Jess, and they’ve truly made her day.
All the best,
Adrian
★★★★★ 5/5
GoogleBought my first house via Duffy's over 40 years ago and now rent it out with them. I can honestly say that through all the changes in personnel the firm has not lost its professional, personal and caring touch. The current team ably headed by Adrian is everything that you could hope for when putting your much loved property into the hands of someone else. They are all without fail available and accessible, listen with empathy and advise wisely.
They keep abreast of all legal changes in the rental market, liaise expertly with tenants over issues of concern and above all are always cheerful and keep things in perspective. Cannot speak highly enough of them.
Alana · 9 March 2025
Agent replied · 22 May 2025
Thank you so much for your kind words, Alana, and for your continued trust in Duffy’s over the past 40 years. It means a great deal to us to know that our commitment to professionalism, personal care, and expertise has remained consistent over the years.
We take great pride in ensuring both landlords and tenants feel fully supported, and your feedback reaffirms our dedication to providing the best possible service. Your recognition of our efforts to stay up to date with legal changes and maintain strong communication is truly appreciated.
We’re grateful for your recommendation and look forward to continuing to support you and your property for many more years to come.
★★★★★ 5/5
GoogleFrom viewing to moving in was a painless. Jess kept updating me on a regular basis and ensured that my requests regarding the flat were dealt with promptly and efficiently.
Additional appointments to allow measurements and show my friend around were dealt without delay.
Moving in day and admin was speedy and pleasant ( thanks for the gift box it was very welcome as a suggestion maybe add some sugar sachets)
I was out of my comfort zone having at retirement age never rented and everything was done to make the experience painless.
Jess thank you and I hope like me you get your dachshund
Clinton · 12 October 2025
★★★★★ 5/5
GoogleWe had a wonderful experience renting a flat through Duffy & Co! The entire process was smooth and efficient. Ellie was fantastic; she was patient, clearly explained each step, and responded quickly to our questions.
The flat itself is excellent, and the moving-in process was seamless. We highly recommend Duffy & Co. to anyone looking to rent a property.
Erica · 1 March 2025
Agent replied · 23 April 2025
Thank you for your kind words! We’re delighted to hear that you had such a smooth and efficient experience renting through Duffy & Co.
A special thank you for mentioning Ellie, she takes great pride in ensuring our tenants feel supported, and we’ll be sure to pass along your lovely feedback to her. It’s wonderful to know that you’re happy with your new flat and that the moving-in process was seamless.
We truly appreciate your recommendation and are here for anything you may need in the future. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleJess and her Team are the best letting company I have dealt with in my 20 years of renting properties, I have had two previously shocking agents so didn't expect much moving to Duffys but in the last 6 years of dealing with them, I have to say they are the best! Any problems, no matter how big or small, have always been dealt with immediately, from replacing my heating, to providing a new electric fire for extra warmth one cold winter and repainting my whole place last year because it was looking a bit tired etc. They are wonderful to deal with from the start! I will be buying a flat in October so will be moving on after 6 years but I would recommend Duffys to anyone who has to rent. I'll miss their visits :)
Helen · 8 July 2025
★★★★★ 5/5
GoogleI had an absolutely fantastic experience through Duffy & Co! From start to finish, the process was smooth and hassle-free. Jess, in particular, deserves special recognition for her outstanding support and professionalism.
She went above and beyond to ensure I felt comfortable and informed every step of the way. Her attention to detail, quick responses, and genuine care made all the difference. It’s rare to find someone so dedicated to ensuring everything runs perfectly, and Jess truly exceeded my expectations.
The flat itself was immaculate, exactly as advertised, and ready for me to move into without a hitch. Duffy & Co’s commitment to quality and customer satisfaction shines through in every interaction.
If you’re looking for a stress-free experience with a team that genuinely cares, look no further than Duffy & Co. Highly recommend!
Neil · 20 November 2025
Agent replied · 22 May 2025
Dear Neil
Thank you so much for your fantastic review! We’re absolutely thrilled to hear that your experience renting a flat with Duffy & Co was smooth and hassle-free.
A special thank you for highlighting Jess’s dedication and professionalism, she truly goes above and beyond to ensure our tenants feel supported, and we’ll be sure to pass along your kind words to her. Knowing that you found the process seamless, the flat immaculate, and our service exceptional means the world to us.
We’re grateful for your recommendation and wish you all the best in your new home. If you ever need anything, we’re always here to help!
Best regards,
Adrian Stanley
★★★★★ 5/5
GoogleWe have both rented and purchased through Duffy & Co within the last 18 months and can honestly say they have been excellent to deal with. Adrian and all his team are helpful, professional and efficient in all that they have done for us and should we decide to move or purchase more property in the future as an investment, we would most definitely look to them first and foremost as an agent. Thank you Adrian & Co.
S · 17 December 2023
Agent replied · 11 November 2024
Thank you so much for taking the time to share your positive experience! We are thrilled to hear that our service met your expectations over the last 18 months. Your kind words truly motivate us to continue delivering our best.
We appreciate your support and hope to have the pleasure of working with you again in the future.
Warm regards,
Adrian Stanley
★★★★★ 5/5
GoogleWe have been a tenant with one of Duffy's properties for a year now and from the time we viewed it to moving in have experienced an extremely professional, informative and friendly service especially with Jess Nash who conducted our initial viewing and has visited us regularly both for the landlords reassurance and to see we are all ok. Any issues we have raised have been dealt with really quickly, Jess is amazing!
Kerry · 4 July 2025
★★★★★ 5/5
GoogleSold our first home with Duffy & Co, which we originally purchased from them too! Adrian and the team were very helpful and were happy to answer any questions we had- they went above and beyond. We will list our next property with them after the renovation!
Harley · 23 November 2024
Agent replied · 22 May 2025
Dear Harley
Thank you for your wonderful review! It’s been a pleasure assisting you with the sale of your home, and we’re so pleased to hear that I and the team provided the support and guidance you needed throughout the process.
We truly appreciate your trust in us and are excited to work with you again when you're ready to list your next property after the renovation. Wishing you all the best in your new chapter, and we look forward to helping you again soon!
Kindest regards
Adrian Stanley
★★★★★ 5/5
GoogleWhen I was struggling to find accommodation in the UK, Duffy & Co came to my rescue. They truly understood my situation, and every member of their team was incredibly supportive throughout the process. A heartfelt thank you to Andrian, Jess, and Ellie, I genuinely enjoyed doing business with you. Your help made a big difference!
ABBAS · 10 July 2025
★★★★★ 5/5
GoogleBought my first house through Duffy & Co and would highly recommend their services. Adrian and the team incredibly good at communicating progress and chasing things up, and I never felt left in the dark. Thank you so much for everything.
Charlotte · 24 October 2024
Agent replied · 11 November 2024
Thank you so much for your wonderful 5-star review! We're thrilled to hear that your experience buying your first home with Duffy & Co was a positive one. We are committed to providing excellent communication and ensuring the process runs smoothly, so it’s great to know that you felt supported and informed throughout. It was a pleasure to assist you, and we wish you all the best in your new home! If you ever need anything in the future, don’t hesitate to reach out.
★★★★★ 5/5
GoogleWe are absolutely delighted with the property management service provided by Duffy and Co. The entire team is friendly, helpful, and professional. Their property inspection feedback is thorough and clear, and we receive regular updates throughout the year. Whenever there are maintenance issues, they promptly inform us and connect us with affordable contractors for any necessary touch-ups. As we spend a significant amount of time working overseas, it is crucial for us to have an agent we can trust. Duffy and Co came highly recommended by our friends, and they have certainly lived up to their reputation. We will continue to highly recommend their services to others.
Laura · 21 February 2025
Agent replied · 8 May 2025
Dear Laura
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you’ve had such a positive experience with our property management service. Ensuring that our landlords feel supported, especially when managing their property from overseas, is a top priority for us, and we’re thrilled that our team has met your expectations.
Your kind words about our friendly and professional approach, thorough inspections, and proactive maintenance support mean a great deal to us. We truly appreciate your trust and recommendation, and we look forward to continuing to provide you with the best possible service.
★★★★★ 5/5
GoogleI have used Duffy for over 15yrs and their service has always been excellent. Over the past 25 yrs I have used a number of agents and Duffy is by far the best. They take the trouble to fully understand the clients' needs and have delivered an exceptional service time after time. I only wish that they had offices in London and Brighton. This is an exceptional company, which is incredibly efficient and always goes the extra mile.
Susan · 22 May 2024
Agent replied · 11 November 2024
Thank you so much for your loyalty and glowing review! We’re honored to have been your trusted estate agents for over 15 years. It's fantastic to hear that we've consistently met your expectations and delivered exceptional service time after time. Understanding our clients' needs and going the extra mile is something we pride ourselves on, and we're thrilled to know that you've experienced this firsthand. We truly appreciate your kind words and wish we could extend our services to London and Brighton too! Thank you again for your continued support, and we're always here whenever you need us.
★★★★★ 5/5
GoogleI purchased my first home in Haywards Heath over 6 years ago which was being sold by the owner through Duffy & co. I’d seen a similar flat come on the market and go really quickly before I even got to view it so when this one came up online I was the first person phoning up to arrange a viewing. I was actually the only person to see it, as the guy from Duffy & co very kindly agreed a deal with my dad who was helping me purchase that it would be taken straight off the market and no other viewings - the offer was accepted the next day and the deal went through without any stress or hassle at all. I thought the service from Duffy & co was exceptional because they even wrote to me and kept me up to date at all the stages of the process. When we picked up the keys they wished me luck in my first home. I still occasionally have to forward post onto Duffy & co that arrives for the previous tenants as the flat was rented previously, they never seem to mind and I’m sure they have a forwarding address or a way of tracking the person down. I also had to ask them to collect a parcel once a few years ago the previous owner sent here by mistake and was way too big for me to take up the road, again they collected it and dealt with it no problem. If I was thinking of selling I might think of using them because they were honestly fantastic when I got my flat. Thank you so much.
Lauren · 12 November 2023
Agent replied · 11 November 2024
Thank you Lauren for your kind words it is very much appreciated and we are always happy to help.
★★★★★ 5/5
GoogleWe work with Duffy & Co regularly and would really recommend them. Ellie is really quick with responding and very helpful. 😊 …
James · 10 July 2025
★★★★★ 5/5
GoogleWe have been renting with Duffy’s for the last 9 months, and have been overwhelmed with their support.
They are extremely responsive and always on hand to help. During the time we … More
Maja · 25 May 2025
Agent replied · 8 October 2025
Thank you so much for your kind words and for taking the time to leave such a thoughtful review. We're delighted to hear that your experience with Duffy’s over the past nine months has been so positive. It's especially heartening to know that Jess has been able to support you so well, she is a valued member of our team, and your feedback truly reflects the dedication she brings to her work.
We’re glad we could be there for you during a challenging time with your rescue dog, and it's great to hear that our local, personal approach has made a meaningful difference. Your recommendation means a great deal to us, and we’re grateful for your kind words.
Thank you again for your support., The Duffy’s Team
★★★★★ 5/5
GoogleFirst experience renting through Duffy and Co and I was extremely impressed by their service, the tenancy set up process was done efficiently and the agent (Ellie) was great at communicating with us throughout, our move in went smoothly and I’m reassured that they are also managing the property, would absolutely recommend them to other tenants and landlords!
Jade · 12 November 2023
Agent replied · 11 November 2024
Thank you Jade, we are so pleased you were happy with our service and we hope you have settled into your new home.
★★★★★ 5/5
GoogleA fantastic service from Adrian & the team at Duffy’s, you all worked so hard on the sale of my property going over and above the call of duty. The communication was amazing and I wouldn’t hesitate to recommend you and your team.
Lynsey · 26 July 2024
Agent replied · 11 November 2024
Thank you for your lovely feedback and kind words, we are so pleased we were able to get this over the line for you with all the complications that arose from the solicitors.
★★★★★ 5/5
GoogleI would highly recommend Adrian and his team at Duffy & Co who have helped me rent out my property for 7 yrs and then to sell it. They have been professional at all times and very supportive when dealing with some difficult problems. Adrian often went the extra mile to help out. Rosie
Rosie · 13 November 2019
★★★★★ 5/5
GoogleDuffy & Co came tops when I was looking for a letting agent. Adrian and his staff have always done an amazing job managing my property. Would not want to go anywhere else.!
Allison · 10 July 2025
★★★★★ 5/5
GoogleGreat communication. Very helpful. Quick to respond.
Mark · 4 April 2025
Agent replied · 23 April 2025
We really appreciate you taking the time to leave this review and delighted to have helped you move into your new home.
★★★★★ 5/5
GoogleI've been with Duffy for over 12 years now. The team are knowledgeable, responsive and super helpful. I would recommend to anyone looking for a management agent.
Nicci · 10 July 2025
★★★★★ 5/5
GoogleIt’s the best so far. i was offered accommodation when i desperately needed it. they are fast and reliable. friendly staff.
you are the best
Concilia · 5 July 2025
★★★★★ 5/5
GoogleOne of the best estate agents in Haywards Heath
Solvin · 22 May 2024
Agent replied · 11 November 2024
Thank you for your kind words! We're delighted to be considered one of the best estate agents in Haywards Heath. It means a lot to us that you had a great experience, and we're always here to help with any of your future property needs. Thanks again for choosing Duffy & Co
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