Cubitt & West Haywards Heath reviews

★★★★★ 5/5

Trustpilot

My journey with Cubitt & West…

My journey with Cubitt & West throughout my sale was positive. The team through, what can be a very stressful process and also one of someone's biggest purchases were professional, responsive and supportive from start to finish. Shout out to Dayne, Dave, Louis and Nigel for keeping me updated, helping me through any difficulties, keeping me updated, always being available when needed or had a question and more so when something needed moving. Having Cubitt & West really made a difference. Highly recommended!

Melania · 24 August 2026

★★★★★ 5/5

Trustpilot

Lost engagement ring !

Big shout out to Thomas Goodchild (of lettings and customer care) who is always there when I need him. Last time it was my shower and this time (through no fault of my own) it was my engagement ring that fell down the drain. I was absolutely devastated and so I got through to Thomas who called me to arrange the plumber to come as quickly as he can. Within a day the swift arrangements were made and then Thomas also phoned me after to check that everything had been sorted out for me. I'm so grateful for him always being on hand to sort out all my maintenance issues whenever I have any. He's awesome. Thank you so much for all the excellent service you have provided!

PEDRINA · 21 August 2026

★★★★★ 5/5

Trustpilot

Cubitt were great from start to finish

Cubitt were great from the start of the process to the end. Zoe sold the company well, explained the process and organised some fantastic photographs. The sales team were efficient and communicated well during viewings. After a quick sale Julie oversaw the progress of the chain and kept us regularly informed. Moving is a difficult experience and Cubitt made it as stress free as possible, would recommend to anyone selling their home.

Colin · 25 August 2026

★★★★★ 5/5

Trustpilot

Viewings with Lucia

Lucia was very helpful and answered all my questions on the 2 viewings that I had on the 29 of August at 58 Constable and 2 Aldingbourne Close. She was very accommodating, with a smile on a her face and polite. She did her best and I want to acknowledge her being open to share her knowledge. I hope we can build an amazing working relationship.

Andreea · 29 August 2026

★★★★★ 5/5

Trustpilot

We had a great experience with Julie…

We had a great experience with Julie the sales progressor at the waterloovile branch throughout our house purchase. She was friendly, professional and always kept us updated on how things were progressing. Julie was quick to respond to any questions we had and helped keep everything moving along, particularly during the more stressful parts of the process.

Brooke · 25 August 2026

★★★★★ 5/5

Trustpilot

Thanks Cubitt & West

Cubitt & West quickly found a buyer for our flat in a difficult market. At every stage of the transaction when we were having trouble with our buyer or solicitors, Katie was available to listen to our concerns and intervened personally to get things back on track. A big thankyou to Katie and her team!

Owen · 4 September 2026

★★★★★ 5/5

Trustpilot

From start to finish Cubitt and West…

From start to finish Cubitt and West have been fantastic. Always available to deal with any queries. Our house sold even before it reached the market due to their potential buyers list. Hannah Margetts has been brilliant keeping us updated with our sale. The staff and service have been brilliant and we would recommend them .

Beverley · 20 August 2026

★★★★★ 5/5

Google

We had two viewings booked in Haywards Heath this week with Brendan, and he was fantastic - friendly, professional, and incredibly knowledgeable about both the properties and the local area. What really stood out was his initiative: after our second viewing, he suggested a third property he thought we’d like and even drove us there himself. That bonus viewing turned out to be one we were genuinely interested in, which shows how well he understood what we were looking for. Brendan made the whole experience smooth, personal, and enjoyable. We’d highly recommend both him and the Haywards Heath branch - one of the best estate agent experiences we’ve had.

S · 25 July 2025

★★★★★ 5/5

Trustpilot

Fantastic level of customer service

My experience with cubitt and west has been fantastic from the get go. They have been very helpful and always there to answer questions if I had any. They reply super fast and if you phone them, they are more than happy to speak on the phone with you. A special mention for Julie who has been fantastic throughout my whole sale of my property. We had a few things go wrong in the chain and she has been fantastic guiding me through it!

Kirbie · 24 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service!

We recently purchased our new home and had the pleasure of dealing with Esme and her team throughout the process. From start to finish, Esme was absolutely fantastic.

Natalie · 9 September 2026

★★★★★ 5/5

Trustpilot

Abbey Kitchener made every process easy…

Abbey Kitchener made every process easy for me, thank you cubist and west thank you Abbey for your nice and easy customer service assistant

Adebayo · 7 September 2026

★★★★★ 5/5

Google

David, Brendan and Ryan provided an excellent service. From the beginning of the process we were impressed by their professional but friendly approach. Fees were slightly higher than others, but we felt they were worth it. We would also recommend conveyancing solicitor Gareth Hart at DC Law, he dealt with all my queries efficiently and kept us up to date on the progress of the sale.

Clare · 7 August 2025

★★★★★ 5/5

Trustpilot

Valuation

hada valuation today although we are not on the market. The team Chris and Claire were very helpful.

Sue · 19 August 2026

★★★★★ 5/5

Trustpilot

Great service

Mo the manager at North End branch came to view the property we were selling.we couldn’t have asked for anyone better, he was very informative and positive in his approach.His customer service was first class and he gave us the impression he was going all out to get the property sold.We also had quite a few dealings with Julie who kept us informed along the way, if we phoned with a query she e -mailed the solicitor and once she received an answer she would ring and let us know.Everything was sorted very quickly.we would like to thank all the team who work there too.Thankyou you for making what could be a very stressful time plain sailing.I would definitely recommend you to anyone.

Jim · 21 November 2024

★★★★★ 1/5

Trustpilot

Very Disappointed all round

Don't often write reviews however as my decision to use this estate agents was based on so many good reviews, I felt I needed to share my experience.After having 5 valuations of my apartment, I decided to use the Southsea branch as I was very impressed with their manager Samara. She was very prepared and seemed very knowledgeable and didn't just tell me what I wanted to hear. They were the most expensive but she justified that with all the extra things she offered to sell my property such as building initial excitement with a pre-launch, with their list of 200+ looking for a similar property working with homeserve for over 60s.Once the contract was signed, communication just disappeared and there was no pre-launch. Just the day before my property went live, only a handful of people had been contacted so there was no such pre-launch. the launch for a weekend went wrong and my property only went on one of the main sites and not the others like it should. They didn't even notice. I had to advise them on the Monday that my property was missing. One of the biggest failures was on the advert was no floor plan and I wasn't generally happy with the advert at all. It was very basic and not making the most of the property at all. Despite multiple calls I couldn't get hold of the manager and she never bothered to call me back and she was the only one that could make any changes apparently. I was then told that a floor plan hadn't been done as my own photos were used but this was never explained. Weeks went by and after going into the shop directly I finally managed to get agreement to some changes made and I was told a floor plan was being done, however all the changes still didn't get put through. I basically re-wrote the ad myself and the floor plan was only put on as a picture so it still didn't show there was a floor plan and there was a sizing error on it that again I pointed out. I didn't get any interest at all or a single viewing on my property, a very smart and tidy property, and there was no communication or feedback around what was happening and what they were doing to sell and even though I tried to express my disappointment they just didn't seem to care and then just blamed it on the price. I don't dispute the market is challenging but I strongly feel the advert let it down and the lack of a floor plan was a big failure, I've also noticed that links that I see on Facebook don't work so when you click on a property that they are advertising it just takes you to a blank white page.Selling a property is stressful enough but it should be a collaborative approach with your agent and I found the total lack of communication and feeling that they were not interested a real let down.

Julie · 17 November 2024

★★★★★ 5/5

Google

5 star premium service from the team at Cubitt & West Haywards Heath. David was extremely knowledable about the market and gave us some helpful feedback when valuing the property. He developed a tailored marketing plan to give us the best possible chance of achieving a quick sale which also resulted in 2 offers over the asking price. Brendan and Ryan were also really helpful throughout the process and really took the time to find out about the property before conducting any viewings. Overall, really pleased with the service and would highly recommend the team. Fees are slightly higher than other agents but they make up for it ten fold in the service they provide.

Joe · 9 November 2024

★★★★★ 5/5

Google

If you’re looking for a property and you want excellent customer service, there’s no one else you’d want to speak to aside from Brendan! We were looking to purchase a home recently and Brendan was genuinely attentive to all of our requirements. That’s something you don’t see very often when dealing with realtors. This reflected in his professional mannerism when communicating with us. He suggested we see a property that ticked every box we could possibly think of- and it took just one telephone call! Needless to say, we loved it! Whilst sadly we didn’t end up purchasing the property (due to reasons beyond his control), we really appreciated the efforts Brendan made throughout our dealings.

Lisa · 9 November 2024

★★★★★ 5/5

Trustpilot

Just want to give credit where credit…

Just want to give credit where credit is due. We have recently sold our property and have begun our search for our new home without any success so far. I have been in touch with various estate agents who have all been brilliant, however Zak has been outstanding. He has been in contact regularly, checking in for updates and sending any new properties over to us.

Kim · 16 March 2026

★★★★★ 1/5

Trustpilot

Don't use this real agent as their…

Don't use this real agent as their services are very bad. They just sold the property without looking and checking of developer's professionals and ethics to customer and left the buyer to struggle faces the issues after buying the property. I bought the brand new house through Cubitt & west and their developer was not even answering the phones calls, or reply or fix the problem even they agreed. They left the house without any purchase or supplier contact details to contact if you want to do something by yourself. Spoken to real state agent head office and the feedback I have received is this is not their problem if developer is not answering so you have to go to legal but they are not taking any responsibility as a selling agent to select the professional developer or take any action. Buyer is buying the property with their hard-earned money and paying the EMI but this real agent and their unprofessional developer are just a real problem so never recommend to use again.

Rajeev · 10 October 2024

★★★★★ 5/5

Trustpilot

I had a great experience of interacting…

I had a great experience of interacting with Summer.In my first conversation, Summer was patient enough to understand my requirements and accordingly suggested property listings.Summer was by my side in every step of the way from understanding the requirements, suggesting the properties, arranging the viewings and accompanying me to the viewings. Summer also kept me well informed.Summer stays patient during the viewings allowing enough time to inspect the property and also answers all the queries.I found Summer to be very helpful, enthusiastic and committed to her work.Also a big thank you to Mr. Otto Pagel for giving me invaluable insights. Also Jayde Bose and Richard were very helpful.I hope the buying process goes well & fast.

P · 3 October 2024

★★★★★ 5/5

Google

David and his team had the sole agency of our house for many months due to its unique layout and rear garden. They arranged many viewings and were always upbeat when giving feed back from.viewings. Eventually our buyers came along and we moved a week ago from Cuckfield to Newick. We could have considered moving agents but felt it was best to stay with the original team. Thank you

Neil · 20 February 2025

★★★★★ 5/5

Trustpilot

Excellent Customer Service

From the moment I contacted C&W, I have been very impressed with the level of service. Thomas was extremely polite and patient. He was very attentive and informative which resulted in me finding the perfect property within a very short timeframe. The important things to me are transparency and efficiency. He excelled on both counts as well as having the ability to make me feel heard and, more importantly, valued.I am pleased to say that this feedback extends to Scott, Katherine and everyone I spoke to at C&W. I am forever grateful to you all. So much so, I have recommended C&W to friends.

Maureen · 9 September 2024

★★★★★ 5/5

Trustpilot

Julie Bramble was excellent

Julie Bramble was excellent, kept us informed all the way through, called when necessary but also emailed updates when she had things to report. No delays on getting back to me, even let me know when away from office. C&W were not even our estate agents, we were buying the property from their client, but we had more contact with them than our own estate agents. We have recommended them twice so far.

Carly · 19 December 2024

★★★★★ 5/5

Trustpilot

My experience with Julie Bramble from…

My experience with Julie Bramble from Cubitt & West Southsea Estate Agents has been outstanding. From the day my offer on the property was accepted, I received what can only be described as excellent customer service. The contract exchange process became quite strenuous due to a dispute between the seller's and buyer's solicitors, which significantly prolonged and complicated matters. However, Julie Bramble demonstrated her professionalism by diligently following up with all involved parties, showcasing her excellent communication skills. She consistently responded to inquiries promptly and took responsibility right through to the end of the process. Her dedication provided my wife and me with reassurance and optimism. Kudos to Julie for her exceptional service. We are truly grateful. Thank you.

Juwon · 20 August 2024