Connells East Grinstead reviews in Mid Sussex

★★★★★ 1/5

Trustpilot

Very poor

Very poor. Connells knew very little about the house we were purchasing, and when we asked questions said they would find out and didn’t. It is extremely difficult to get hold of them on the phone, which caused issues with surveyor and contractors visiting the house for survey and quotes. Email communication was intermittent.

Jack · 31 January 2026

★★★★★ 5/5

Trustpilot

Sophie has been great

Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.

Abby · 17 September 2024

★★★★★ 1/5

Trustpilot

2 minutes ago

2 minutes agoNEWI have had an appalling experience with Connells as a buyer. I made an offer on a property in March which was accepted. I believe Jack lied to me throughout the entire process. I got my mortgage offer immediately as Jack insisted on having it place before proceeding. The offer expired end of August so I asked Connels (Jack) what would happen in the event of reaching this deadline. He told me that the seller would move in with her son and effectively break the chain. This simply wasn't true. As the deadline approached I requested thiat the vendor break the chain. The reposnse from them was that wasn't going to happen as her son lived with his wife and 3 kids. After trying to find out about the status of the sellers putchace, coincidentally 2 days later the seller pulled out because their sale fell through. This again is according to Jack and I simply don't believe it. I should speak with the vendor directly and see what the position is. Thanks Connels, your lying and pushyness for my mortgage deal is simply going to cost me £1000s I will never buy a property through you again. And maybe have the guts to give me the news yourself next time you coward

Mick · 28 July 2022

★★★★★ 5/5

Google

With buying my first place I can’t rate mortgage broker Nick highly enough through the whole process. He was always ready and willing to offer advise on the whole process.

Jean · 8 November 2025

★★★★★ 5/5

Google

I had such a good experience with Lissy on Saturday with showing me around all the different properties I wanted to view. Very friendly and easy to chat to! Thank you again!!🩷 …

Caitlin · 10 October 2025

★★★★★ 5/5

Google

Cailean came to evaluate my flat and was very nice and helpful throughout the process. He was professional, knowledgeable,and made the experience smooth and stress-free.

Cola · 23 December 2025

★★★★★ 1/5

Trustpilot

Highly highly don't recommend…

Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.

Ify · 3 September 2026

★★★★★ 1/5

Trustpilot

Im selling my property with them

Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.

Debbie · 24 July 2026

★★★★★ 1/5

Trustpilot

Appalling Service from Connells North Swindon

My Son has recently purchased a flat through Connells North Swindon Office. I have not had a worse experience with an estate agent. It started off on the wrong foot where they credit scored and approached my son about a mortgage without his permission. There were some delays and challenges and we got a fair amount of help whilst we were still targeting a pre Christmas exchange. As soon as that was missed we had no support - assume bonuses are paid on completionsI'm used to the estate agent being there through the process and helping to resolve any issues encountered. No such luck here - disappeared and wouldn't respond. I also emailed and left a message for the branch manager to call me - surprise, no one did.This was his first purchase so needed support through the process - appalling service - avoid using if you are expecting any help and support. They seem to be solely focused on targets and bonuses

Steve · 5 April 2022

★★★★★ 5/5

Google

Robert showed my children and I around a property recently. He was extremely professional, friendly and genuine. He gave me space to look around whilst offering information and advice. Thank you!

Helen · 10 October 2025

★★★★★ 4/5

Google

Connells delivered an efficient, personalised service for our recent move to East Grinstead, which was a whole new area for us. Kyran and Marianna worked well as a Team, and were on hand whenever we needed them. Particularly, when we asked for viewings of our new property . They supplied a helpful checklist of points for us to raise during the viewings, and this was useful for influencing our decision making. Thank you K + M

Moira · 28 December 2023

★★★★★ 1/5

Trustpilot

Ineffective

Ineffective , unprofessional, avoid . Deliberately undervalued a property. Saffron building society should be ashamed using them

J · 28 September 2026

★★★★★ 5/5

Trustpilot

Excellent Mortgage Advisory Service at Connells Cambourne

I recently worked with Andy, Connells Cambourne's mortgage advisor, and I'm thrilled with the service. From start to finish, Andy provided expert guidance, ensuring I found the perfect mortgage fit. His professionalism, clear communication, and commitment to customer satisfaction were outstanding. We finally purchased our first home. I highly recommend Andy for anyone in need of top-notch mortgage advice.

Yomna · 18 December 2023

★★★★★ 5/5

Google

Just sold my Mother's property in East Grinstead through Connells. I was delighted with the price achieved and the service rendered. I would especially like to single out the Branch Manager Kieran, who kept in touch throughout the duration of the marketing and the sale and made the whole process as simple and stress free as possible. Would highly recommend.

James · 23 September 2024

★★★★★ 1/5

Trustpilot

Landlord - full managed service - lettings

AVOID - I let my property with Connells for over five years while I was living abroad. I can honestly say that this has caused so much extra stress. Absolutely no point having a managed service. Everything was difficult, they can't organise anything - I mostly ended up being put in touch directly with the tenants to organise anything needed. They also try to con you out of money at every opportunity. Sabotaging efforts to use my own (trusted) contractor to force me to use their own at a much higher rate. They recommended someone who never provided a receipt, leaving me out of pocket. I would have changed but it was difficult to do from abroad. I can't believe they are still in business.

Michelle · 3 December 2021

★★★★★ 5/5

Trustpilot

Sales team were great, mortgage advisor was pushy

Sales team were greatDoug and the rest of the sales team in East Grinstead were wonderful. Cheerful, proffessional and reliable, much better than most of the other estate agents I spoke to during my house hunt.Mortgage team are incredibly pushy and don't take no for an answer when trying to make you go with their mortgage advisor. Also the only ones I encountered who make you suffer through 30-slide advertisement presentation on your first mortgage appointment, this alone was enough for me not to

Evgeny · 25 November 2021

★★★★★ 5/5

Facebook

Kyran and his team were very helpful every step of the way. Highly recommended!

Becky · 14 August 2024

★★★★★ 1/5

Trustpilot

Sadly, zero stars are not possible.

We purchased our home June of this year and engaged Connells to complete the survey which would determine whether or not we would finalise the purchase. The survey comes back, and it’s clean! The property was considered in excellent shape, and windows and floors “in good working order with no repair necessary.” Upon moving in, we immediately discovered that the survey was not, in fact, clean. There were serious issues which require immediate replacement and / time or repair, all of which would have been easily spotted by a competent professional. The total bill will be approximately £15,000 to repair the damage. Would not have proceeded with the purchase had the survey accurately represented the property. You have been warned.

Myjakey1 · 31 October 2021

★★★★★ 4/5

Google

Upon first meeting the team at Connells they were professional and obviously knowledgeable about the local area. Trying to sell a property during the pandemic was a challenge but Doug, Jonny and the team were marketing my property well and getting the viewing in. They kept in close contact and gave constructive feedback. What should have been a 'quick' sale with no chain turned into a long 6 month process, through no fault of Connells. Doug, Tina and the team tried their best to keep things moving but the challanges were out of their control. At times a quicker response to emails or messages could have been given, even if it was an email to say 'sorry, nothing new to update'. On the whole I was very pleased with the service I received from Connells and the recommendation of the solicitor from them. I would happily use their services again and recommend them to othersPositiveProfessionalism

Nicola · 24 October 2021

★★★★★ 5/5

Google

Can't speak highly enough of the team at Connells in East Grinstead. My wife and I were intially unsure which agent we should use to sell our house, so we spoke to a few different firms. Doug made a really good impression on us when we met him and wasn't pushy (unlike others), so we decided to go with Connells. Getting our house marketed with them was a smooth process and the professional photos were excellent. We received an offer for the price we wanted in under a week! From accepting the offer through to completion, Connells were really proactive and made sure things kept progressing. Doug's intervention when a potential last minute hitch arose with solicitors shortly before exchange kept things on track! Strongly recommended.PositiveProfessionalism

Euan · 24 October 2021

★★★★★ 1/5

Trustpilot

fleas...

Moved into a rental property that was not ready on time, then moved in at a delayed date to find the property wasn't clean and the broken oven that was meant to be replaced was still in there. Within three days, we discovered the house was infested with fleas and had to leave with all our belongings still in the home. We had an agreement that the tenancy would be terminated immediately and monies returned to us and had to wait until the house had been professionally treated to be able to get any household items out. Refund kept being promised by the branch, yet was nowhere to be seen, after making a formal complaint to head office - we now finally have our funds paid back after three months from the date we moved out. Everything that could of gone wrong with this rental experience, did indeed go wrong. Staff at the branch were polite, just everything was handled in the most shambolic way ever. Wouldn't recommend from my personal experience.

Tianna · 8 October 2021

★★★★★ 1/5

Trustpilot

Stay away from them

I used their service for let only because their price was cheaper than other estate agents. It was a simple process. Pictures were already online and the tenants were found the next day. But the communications afterwards were poor, staff dealing with it totally locking of professionalism and responsibility! I had to keep calling their manager in another branch to ask what was happening and chase the result. On the day the tenants were supposed to go to the branch to get the keys, the shop was closed! Even it was a normal working day and no reason was informed! I will never use them again!

YY · 26 September 2021

★★★★★ 1/5

Trustpilot

Never again. The Worst. Connells Survey & Valuation ltd

I wish I had seen all of the reviews (on here) before I decided to use Connells. I would have saved myself a lot of headache, stress and money.There is no point telling you everything which is so bad about this company, because it would take too long and most has been covered by other reviews, but to avoid the pain of what I went through, I will respectfully and caringly warn you; DO NOT USE THEM FOR ANYTHING.I hired them for a property valuation. From the very beginning I should have followed my gut, but I didn't because they were the only ones who where able to give me an appointment within the time scale I needed. Big mistake. They were cold and fairly rude on the phone, almost like I was bothering them and they wanted me to hurry up and get off the phone. Needless to say, I still booked with them, hoping that was a one off.After paying for the survey booking, I was not contacted with a confirmation date or update of any kind. I had to chase them up and was eventually given a date. The day before the scheduled date, I receive a message stating a different date to what was agreed. I contact them to inform them I was given an incorrect date. With no apology or understanding, I am told that the date had to be changed because of available and that's it. This really angered me, due to all the arrangements I had to make in order to make sure someone was in my property to give them access. But I still went along with it, out of desperation. Needless to say, when the surveyor arrived, he refused to do the survey because i was not personally present; even though it was specifically arranged and agreed for the estate agent representative to be present, 7 days prior to the appointment. I'm sure you can already imagine what I was feeling and saying, once I received my estate agents call. When I called up Connells, they nonchalantly apologised and simply said I would have to book another appointment. When the survey did actually happen, I was told I would receive the report within 5 days. I waited 7 days and then had to chase them up for it myself. No apology of any kind was offered.Wait, I've not finished; upon reading my report, they had valued my property £30k less than another survey company and also £35k less than my neighbours property which had just sold.I could go on, but I will stop there.All I will say is that I will never ever use any of their services again and I will tell everyone I know the same.Look elsewhere if you want a professional, respectful and caring service. Connells are the worst I've ever experienced. There should be a no-star option.

Corey · 3 September 2021

★★★★★ 1/5

Trustpilot

*CONNELLS MUTLEY PLAIN*

*CONNELLS MUTLEY PLAIN*An honest opinion based on facts to prevent you going through the stress of these inconsiderate idiot's. Since the sale I've heard lots of very similar situations so thought I'd spread the word. From day one, Ross came to the house to value it and seemed very good, promised the earth as you'd expect from any estate agent. Valued the house 5-10k higher than others(purposely done to get you on board, who doesn't want an extra 5-10k) That's the positives done! We agreed a 1% fee, Ross the manager put down a figure on the contract and not 1%. We didn't notice this until he had left. We spoke to him on the phone and he agreed to change it, "he would send us an email to confirm it" Weeks went by and we chased for the email, several emails and phone calls went to Ross yet this never got solved. We ended up paying more fees because of his intentional mistake on the contract. Our own fault for not making sure we had it sorted, however Ross clearly knew what he had done and had purposely ignored our emails. Whilst the sale was ongoing with viewings etc we never got any feedback until we called them. Several times we called and they would always say "we were just about to call you" They even held onto offers for days and we only got these when we called them to chase feedback. So we finally agreed a price with the buyer. Connells told us the buyer had no chain and wanted to move in within 6 weeks with no surveys etc as they needed to move in ASAP. This was January 14th 2021, fast forward to July 2021 and the sale is still dragging out because of the chain(the chain that connells told us didn't exist) We found out through our buyers estate agent that the buyers buyer lives in Thailand. This was the reason for a major hold up and very nearly lost us our new build purchase. Credit to Lawsons who didn't have to go out of their way to chase and explain things to us. Things that Connells would have known for months. We spoke to at least 6 different members of staff, the amount of times we were told "we will call you back" and not receive a call is beyond a joke. They also entered our property without permission when we weren't home. Only Connells and ourselves had a key. Our post had been put on the kitchen side, things in the garden were moved. When I questioned this they denied it.Right up until the last day of completion we were still chasing them for their mistakes. They overpriced the final invoice to our solicitor by £100. It took two phone calls from us and one from our solicitor to amend this. Apparently it was a "typo" Funny how the typo didn't work in our favour! All in all a very stressful time which could have been prevented with simply being honest with us and making a few phone calls to us.I've never left a bad review before but this was so bad I felt it was needed. Hopefully our mistake going with Connells Mutley Plain will save you making that mistake. Just to repeat this was CONNELLS MUTLEY PLAIN so please don't mistake this for other connells branches.

The · 13 July 2021