Connells Copthorne reviews

★★★★★ 5/5

Google

Selling a property can feel overwhelming, but the team at Connells in Copthorne made the whole experience far more manageable than I expected. Jay was fantastic from start to finish. He made everything feel straightforward and really tailored the process to suit my situation at the time. He was professional, reassuring and always took the time to make sure I understood each step, which made a huge difference and gave me real confidence in the process. As someone going through the sale on my own, I particularly appreciated how comfortable and supported he made me feel throughout. Jay has also kept in touch regularly to ensure everything is progressing smoothly, which shows a genuine level of care that you don’t always find. He also recommended a brilliant solicitor who has been doing a great job keeping the sale moving along nicely. A big thank you to Jay, Kirsty and Lindsey at Connells Copthorne for helping turn what could have been a very stressful process into a much smoother and more positive experience. I’d highly recommend the team to anyone thinking of selling their home. ✨🙏🏻

Michelle · 17 March 2026

★★★★★ 5/5

Google

We have had a brilliant experience with Connells! We purchased a property through them late last year and finally exchanged yesterday 🥰 they have been super helpful throughout the entire process. Jay was our main contact and especially in the last month, he has been nothing short of amazing. I highly recommend them! Thankyou again ☺️ …

Stacy · 10 April 2026

★★★★★ 5/5

Google

Wendy is an exceptional person. She has been with me since I wanted to sell my property and to purchase another one .She is trustworthy and went above and beyond to make all the transitions go smoothly. Her team is excellent. They are so approachable and willing to help. The financial adviser Andy is a great an knowledgeable person. I can't say enough about Wendy. Trustworthy, knowledgeable and approachable. All the best Wendy 👍.

Beejadhur · 4 December 2024

★★★★★ 5/5

Google

My wife Maria and I have been dealing with Daniel Thompson to help search for a new house. Our house and relocation requirements are a little outside the usual scenario. This has not phased Daniel in the slightest. He has been very communicative and proactive right from the start. We have never had to chase him and we feel he is doing absolutely everything he can to make this work for us. Highly recommend Daniel and the Connells Copthorne office. Keep up the good work.

David · 12 August 2024

★★★★★ 5/5

Google

We just purchased through Connells. Kirsty was our main point of contact, and we were extremely happy with her. Kirsty is exactly the kind of person you hope to deal with when buying a property. She's well-informed and straight forward. She …

Simon · 17 November 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

Just purchased our first house with Connells, Jay and Kirsty were super useful, efficient with communication and made the experience smooth.

Jez · 17 March 2026

★★★★★ 5/5

Google

Connells were very responsive to our requests and looked after our property while the sale process was proceeding. Thanks to Joanna Titchener in particular. The sale went very smoothly.

Bernard · 17 December 2025

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Google

Connells Estate agent in Copthorne have been really great to deal with from start to finish, any questions that we needed answered were always dealt with in a timely manor and for that we are grateful and would recommend! A big thank you to Daniel and Wendy you have both been amazing 5 big fat stars!!!!

Emmy · 12 August 2024

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 5/5

Google

Wendy and the team at Connells have been amazing. They worked so hard helping my brother and I to get our elderly Dad a bungalow nearer to us both. Everyone was so helpful and friendly going above and beyond throughout what can be a very stressful process. Thank you

Melanie · 11 October 2024

★★★★★ 5/5

Google

Wendy and her team were very supportive and professional, and sold my property in the quickest time I have ever experienced! Would highly recommend them. Thank you so much to Jo and Lindsay too.

Sazz_ · 22 April 2025

★★★★★ 5/5

Google

I used Connells in Copthorne for the property I am purchasing at the moment and I can definitely recommend them. I am dealing in particularly with Kirsty Perry and she is amazing, nothing is too much trouble for her . She is professional, hard worker and extremely reliable, an excellent, prompt communicator a real asset to this company.

Marzia · 17 December 2025

★★★★★ 3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024

★★★★★ 1/5

Trustpilot

Stay away - they are more interested in selling themselves than your house.

I contacted a branch of Connells in January with a view to choosing them as agents to sell my recently deceased sister's house. I felt in my meeting with them the agent made too big a deal about their success as large national company and their innovative sales methods and chose not use them and gave feedback to the agent. A few weeks later once the house was advertised by a rival local agency I was phoned by Connells trying to interest me in buying a house. I feel this was totally inappropriate use of my contact details. Rather than a giving a direct apology the young man (he sounded young) gave me a similiar spiel about the wonders of Connells I heard before. My advice is stay away from the corporate monolith that is more interested in selling itself than selling your house.

Roland · 25 February 2026