Trusted Agent profile · Mid Sussex
★★★★★
1,720 reviews across 2 platforms
21 Church Road, Burgess Hill, RH15 9BB, Mid Sussex, RH15 9BB
Connells's office in Mid Sussex, at 21 Church Road, is rated 2.1 out of 5 across 1,720 reviews on two platforms, including 89 Google reviews rated 4.8.
Every review we hold for the Mid Sussex office, from every platform, shown as written. First names only.
1/5
TrustpilotTotally out of touch with property…
Totally out of touch with property prices. Homebuyers report a waste of time and money. Report filled in incorrectly and looked like it had been made on someone's home computer. I suspect there is deliberate under valuation going on with this company. Do not use.
1/5
TrustpilotConnells stafford
DO NOT USE THIS ESTATE AGENT. Very poor service, no effort in trying to sell my property and complete lack of communication. Tried to put several potential buyers off viewing my property saying the area is not a good selling point. Go elsewhere and use someone who wants to do an honest days work!
1/5
TrustpilotAbsolutely disgraceful company
Absolutely disgraceful company. I can write a long story for you but let me keep it short. I lost a family home I was purchasing for my wife and son after 6 months in the process. All because of this company's incompetence. You are nothing to them.I urge you - please stay away.
1/5
TrustpilotAvoid connels at all cost don’t rent or…
Avoid connels at all cost don’t rent or buy through them their .I had to wait 3 months to get my deposit back also lost £2500 because of them. If don’t want to lose money and get frustrated and stressed then don’t use them . Very unprofessional p....
2/5
TrustpilotDorchester branch horrible
Dorchester branch. You dont even get to view a property.
5/5
TrustpilotExcellent!!
Excellent!!! Thanks Kasia
1/5
TrustpilotAn utterly shocking service and we…
An utterly shocking service and we haven't even started to live in the property. None of the agents had ay idea of electricity,Gas ,water or parking arrangements for the property and when asked , we were simply met with a 'i don't know'.It has been an absolute nightmare dealing with Connells.
1/5
TrustpilotVery poor service
Very poor service. I am a independent landlord and have bought and sold 9 properties in the last 5 years and non have been handled so poorly as has been the case with Connells. What is worse is that they refuse to except any criticism or liability when things are obviously awry.
1/5
TrustpilotExtremely difficult to contact them
Extremely difficult to contact them. They send emails from addresses that cannot be replied to yet lack the necessary information referred to in the email.
5/5
TrustpilotLayana Sheridan
Ive recently visited Connells regarding rental of a property and I must say layana was extremely helpful and kept me up to date ,kept things straight forward so there wasn't any confusion while remaining professional ,& very polite at all times I would certainly recommend any dealings with this lovely lady thankyou layana
5/5
TrustpilotVery attentive and helpful
I had a very good experience with Connells. The girl that attended me, Elise, was very helpful. She gave me a lovely visit that ran smoothly. She showed me the different options I had considering my request for the property.Really good service definitely recommend
5/5
GoogleStephanie Andy and Josh and Janet are a highly focused team. They understood the difficult market conditions and despite that could have sold our house several times... They worked hard for us and achieved a good result; we would use them again and would recommend. 11/10
1/5
TrustpilotThey have no idea what they are doing
They have no idea what they are doing. Sloppy and poor work
1/5
TrustpilotI have been trying to get a valuation…
I have been trying to get a valuation on a property for 2 weeks, spoke to various different people , yet still not managed to get a survey arranged , I shall go elsewhere and not entertain this company again in the future. Shambles.
1/5
TrustpilotAwful
They strung me along, took a holding fee and then took ages to get back to me, when they finally did they made it impossible for me to rent the property. They are unprofessional and I would not recommend them at all.
1/5
TrustpilotDespicable!!! 3 months to receive a void EWS1
Despicable!!!I had no choice but to use them for my mortgage, as this was the lenders preferred surveyor.Over 3 months I waited for and EWS1 form. Once received, it was completed incorrectly so void.If you choose to use them. You only have yourself to blame.
1/5
TrustpilotPlease ensure that you complain to the…
UPDATEI took Connells to ARLA and they admitted lack of professional standard plus more compensation.Please ensure that you complain to the Property Ombudsman if you have gone through their complaints process.Useless incompetent companies do get struck off but only if we keep raising complaints to the TPO
1/5
TrustpilotPoor! Poor! Poor!
I accepted a CASH offer over 4 months ago from a buyer (NO CHAIN) and unbelievably still haven't exchanged The communication/ lack of service from Connells and their recommended solicitor SHOOSMITHS has been shockingly poor.I wouldn't recommend either to anyone considering using their overpriced services (if you could even call them that).
1/5
TrustpilotRecent valuation was an absolute joke…
Recent valuation was an absolute joke £15k below the agreed sale. The report shows "Comparable" three properties from the magic wheel and certainly NOT comparable. Likely to collapse the entire chain and shatter our buyers dreams of a new home.!!! Thanks very Much Connells!!
5/5
GoogleThe team at connells have been absolutely amazing from start to finish. Helped us to buy our 1st house 🏠 …
1/5
TrustpilotClueless or Couldn't care less?
I phoned twice asking to arrange a viewing and was told I would get a call back. I never did. When I phoned the 3rd time I was told the property I was interested in had been sold.Atrocious customer service, steer clear of these clowns!
1/5
TrustpilotTheir Sales branch is good but lettings …
Their Sales branch is good but lettings is very poor and it would be advisable to stay clear of them if you are renting as they charge sky high fees and they will not help or care when you need your deposit returned. They work for the landlord not the tenant.
1/5
TrustpilotFirst time buyer.
First time buyer.They gave me terrible advice. Spent just under £1500 for it all to fall through and then told the money was all non-refundable.Be careful using this company.
1/5
TrustpilotAllocated me a flat without confirming…
Allocated me a flat without confirming with me first. Didn't even know about their own break clause. Now I am -£265 as I wanted to cancel going for this flat I didn't even ask for after 2 days.
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