Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazing estate agents
Our home purchase had quite a few blips along the way and both Nicola and Alex were so patient and reassuring throughout. Nicola never stopped pushing the lawyers on our behalf and I honestly don’t think it would have happened without them. I’m not usually the best fan of estate agents but Winkworth seem to be an honest and genuine firm. Nicola and Alex are just simply fantastic. I don’t plan on moving again for quite some time I but if I do I will definitely use them again. Highly highly recommend.
Carol · 16 September 2022
Agent replied · 26 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
GoogleStephen Rothwell has been an amazing person to work with as the Estate Agent who had mutual clients with me. He was always available to help a great and approachable person. He was also very proactive in helping us progress the case. In summary, he is a gem his company MUST treasure!!! I really wish to work on more cases with him! Wishing him and his company great success.❤
Asjaadh · 20 March 2025
★★★★★ 5/5
TrustpilotFirst time buyer
I've just purchased my first flat with Thomas Syms from Winkworth as the estate agent.When first viewing the property I found Thomas to be very knowledgeable, he could answer all of my questions about the flat and about the wider process. He also made it very easy to schedule two viewings around my busy work schedule.Later in the process Thomas was responsive and helpful. As a first time buyer I found his guidance to be really benficial.I'd definitely recommend his services to anyone in a similar position.
Liam · 30 August 2022
Agent replied · 26 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 1/5
TrustpilotThe worst estate agents I've ever rented from
EDIT: Winkworth have asked me to say the branch this took place at, but at one point the managing director used some aggressive tactics to shut us up, and to be honest I want to remain anonymous to Winkworth as they still have my contact details.--I had a terrible experience with Winkworth when I was renting with them. No matter who it was you were speaking to, you were treated like dirt and felt like the lowest priority. Here are some of the things that happened...I moved in whilst the flat was on a rolling tenancy, so when a new flatmate moved in, the inventory wasn't updated and the flat was never checked for cleanliness when a tenant left. I don't know how standard practice this was, but when we all decided to terminate the tenancy, whoever was carrying out the checkout inspection was looking at photos of a completely different flat - different furniture, different carpets. We successfully appealed when they tried to take some of our deposit.One day, I had a knock on the door and it was some painter decorators who had been booked to decorate all our bedrooms. We didn't receive any notice of this, and had to live in our flat with the paint fumes for the next two days.I lived with two other flatmates, and one of them became very violent and aggressive to us. We suddenly felt very unsafe. The police weren't able to do anything, so we went to Winkworth asking for help, and they just said we'd have to sort it out between the three of us. I'm not sure what the practice is around this, but to just brush us off without even being empathetic to our situation was very upsetting. I asked them if they would only step in once we were in bodybags...!There were many other things that happened during my time with them. I wanted to write about some of my experiences over the years I rented with them to make people aware that they really live up to the typical estate agent stereotypes.
Steve · 15 August 2022
Agent replied · 26 October 2024
Good afternoon Steve,Thank you for edited review, however the reason why we are asking for the name of the branch is because we have over a 100 individually owned and operated offices and we usually ask that so each office has an opportunity to respond to 1 star reviews. If you are unwilling to provide with an office name then unfortunately we cannot investigate this matter further for you.
★★★★★ 5/5
TrustpilotFirst Class Service
This was an executors' sale. Anthony Nyland was really first class. He handled a number of prospective buyers with firm tact, gave the executors very good advice, kept everyone happy, liaised with all the solicitors involved and generally gave a terrific service. Highly recommended.
Robert · 3 December 2025
★★★★★ 5/5
TrustpilotVery good experience renting our property via Winkworth in Kensal Rise
From start to end of tenancy Winkworth's in Kensal Rise were a pleasure to deal with. Tenants were found quickly and easily, any issues during the rental period were dealt with immediately by the Michael who manages the properties and communication between all parties was great. Absolutely no complaints with their service at all. Having had a bad experience when working with another local estate it was great to move to this team who were very responsive, dealt with issues straight away and made sure tenant and landlord were all kept happy! thank you
Jennifer · 3 August 2022
Agent replied · 26 October 2024
Thank you so much for your kind words, Jennifer. We really appreciate you taking the time out to share your experience with us, and we agree, Michael is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotExcellent experience
We are extremely grateful for the patience, professionalism and persistence that Nicola, Alex and the team showed during our sale. Their collaborative approach, sound advice and prompt responsiveness was central to us being able to conclude the process successfully. Highly recommend Winkworth’s services.
Anon · 17 December 2024
Agent replied · 26 October 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us, and we agree, Guy and John are truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 5/5
GoogleI had a very good experience dealing with Winkworth Wimbledon office to rent a flat. The team( especially Stephen) is very professional and transparent in terms of communicating the agreement terms, process and the check-in arrangements. I felt reassured when dealing with professional agency and would recommend people to get in touch with Winkworth Wimbledon office if they are looking for either rent or sale of property.
XC · 24 March 2025
★★★★★ 5/5
GoogleI cannot recommend Winkworths Wimbledon enough. They came on board when our property had been on the market for a while and sold it very swiftly. They have also been so efficient in helping get our sale through quickly to meet the needs of our onward purchase. A huge shout out to Mana, Rosie and Cameron for making a stressful house move so much easier!
Kirsty · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to share your 5-Star review. It was a pleasure working with you and thank you for entrusting your sale to us.
★★★★★ 5/5
TrustpilotThank you, Faraz & Alex. Best agency!
I have used Winkworth twice, when I first bought my property almost 20 years ago and now when I sold it. They are above any estate agency's level in terms of honesty, professionalism and dedication.In particular, a big thanks to Faraz who worked so hard on the sale of my house and went the extra mile to keep the deal alive even in the hardest and deflating moments. I highly recommend them. Thanks again for the amazing work! Massively grateful! Imma
Imma · 10 June 2022
Agent replied · 26 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotExcellent Experience
We had a pleasure to work with Winkworth and particulary with James Wilkinson. We can not be thankful enough to James for being always there for us and going above and beyond to solve any questions arising along the way. We were receiving very professional and prompt advice, coordination with other stakeholders was extrmely efficient and on the highest level. We would highly recommend James as an incredible professional and a wonderful person to work with.
Olga · 25 October 2022
Agent replied · 26 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
GoogleWith the help of Stephen and the team at Winkworth Wimbledon we have recently rented our dream flat in Wimbledon! It has been such an easy and enjoyable process with fantastic communication from Stephen throughout. Would highly recommend Winkworth agency if you’re looking for a property.
Amelia · 3 October 2024
Agent replied · 9 December 2024
Thank you for your wonderful 5-star review! It is great to hear that Stephen made your experience enjoyable. We are grateful to have you as a tenant!
★★★★★ 5/5
TrustpilotHighly recommend
Most of the time renting can be a nightmare. I was not looking forward to it at all, especially with how the market is but we lucked out with Fabian big time and from our first call he listened to us and found us a great flat. All the admin was done really quickly and explained really well and we moved in without any problems. I would recommend Fabian and his team if you are looking to rent in the area.
Khadifa · 25 April 2022
Agent replied · 26 October 2024
Thank you so much for your kind words, Khadifa. We really appreciate you taking the time out to share your experience with us, and we agree, Fabian is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotFabian has been an absolute super star…
Fabian has been an absolute super star at helping us to rent out our property in Kensal Rise. He provided outstanding service throughout, made the whole process very straight forward and communicated very clearly what was required. It was a pleasure to work with him and I would recommend everyone to use Fabian, Winkworths and their great team, they were very efficient and got the job done quickly and effectively. Fabian found excellent tenants for our flat within 24 hours. Special thanks also to Aaron and Stanislava for all of their assistance and patience throughout. Highly recommend.
Omar · 20 April 2022
Agent replied · 26 October 2024
Thank you so much for your kind words, Omar. We really appreciate you taking the time out to share your experience with us, and we agree, Fabian is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 5/5
GoogleMana, Rosie and team have been fantastic in helping with my property search. They are great to work with, incredibly professional and friendly. They kept me updated of relevant properties in the market during my search and were very accommodating when arranging viewings and follow ups were seamless, very organised! I would highly recommend if you were looking to sell, buy or rent.
Amitji · 25 October 2023
Agent replied · 24 October 2024
Thank you so much for your 5-Star review! It has been our pleasure to assist with finding your new home and we look forward to continuing to work with you.
★★★★★ 5/5
GoogleExceptional service from Harry Watts and his team. Extremely professional at the same time as being friendly practical and honest. I can’t recommend them highly enough. Not only did he secure tenants for my property in a period of less than a month he let it at a much higher rent. He was enthusiastic about the property too. Easy to deal with as both a landlord and I suspect as a tenantPositiveResponsiveness, Quality, Professionalism, Value
Julia · 25 October 2022
Agent replied · 24 October 2024
We are so pleased that we could assist with letting your property. Thank you for your 5-Star review. We look forward to continuing to work with you throughout the tenancy.
★★★★★ 5/5
GoogleWe are absolutely happy with the results of working together with Winkworth Wimbledon. Mana Legha and Rosie Osman were as professional and emphatic as it only could be. They've helped us to find an amazing place for a long let at the moment when the real estate market was really tough. Thank you so much Mana, Rosie and Winkworth Wimbledon!
Anton · 25 October 2023
Agent replied · 24 October 2024
Thank you for your 5-Star review. We were delighted to assist you in finding you a property and wish you all the best in your new home.
★★★★★ 5/5
GoogleStephen is the most helpful agent ever. He has helped my dad in every way he could even after the property went through auction. Couldn’t have come across a better agent.
Sarah · 24 February 2025
Agent replied · 22 September 2025
Thank you so much for your kind words! We are thrilled to hear that Stephen was able to provide such great support, even after the property went through auction. It is wonderful to know that his dedication made a positive impact, and we are so grateful for your trust in him. We truly appreciate your feedback, and we will be sure to pass along your thanks to Stephen. If you ever need assistance in the future, we would be more than happy to help!
★★★★★ 1/5
Trustpilot7monts no fixing roof leak
They never solving problems.... 0 respect to tenats they are just nice liars it's 7mothns raining into the room, they check it and said it's only raining inside when the rain is stronger, so I'm still using bowls for water for 7 months. Boiler is broken now they made a appointment and didn't come over. When My girlfriend called them they said you have been contacted and informed that we come on evening... Nobody called us. Now they made appointment after week, so you can live without heating.. olso they just coming to check not to fix it....
Darius · 29 March 2021
Agent replied · 26 October 2024
Afternoon Darius. Please can you provide more information so that someone can investigate your claims? Thank you in advance. Kind regards Winkworth Client Relations
★★★★★ 1/5
TrustpilotNot great at check out
Crap for some tenants. We’ve had nothing but drama after attempting to break the lease.
Kaye · 3 September 2026
Agent replied · 22 September 2026
Good morning,
Thank you for your review. We did ask for some further information, as we've been unable to locate your details on our system and you haven't advised which office you've been dealing with. As we haven't yet received a response, we're unable to look into this matter further at this stage.
If you could get in touch with the missing details, we'd be happy to help resolve this for you.
★★★★★ 1/5
TrustpilotComplete waste of time
Complete waste of time. Was trying to rent a flat through Winkworth and was hounded by the agent for an offer. Put the offer in and turned down other flats. Over a week later was told to go look elsewhere. Highly unprofessional and wouldn't use it recommend them for renters.
Blah · 10 August 2026
★★★★★ 5/5
TrustpilotAn excellent service all round!
An excellent service all round!Nadine Aucamp was wonderful all the way through the sales process of my property. She was especially excellent at keeping in touch with the buyer's and other solicitors down the chain so that I was kept properly informed of the progress of my case. To be honest, I found her a lot more helpful and clued up on what was going on than the solicitors themselves!
Marco · 14 July 2022
Agent replied · 26 October 2024
Thank you so much for your kind words, Marco. We really appreciate you taking the time out to share your experience with us, and we agree, Nadine is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 1/5
TrustpilotThe A.I. Slop of Estate Agents
Use AI to “enhance” images of listings. Be careful by enhance they mean completely changing the the structure and size of the home. What a waste of time.
Malcolm · 27 May 2026
Agent replied · 22 September 2026
At Winkworth we are always disappointed to receive a review such as yours Malcolm, and we are sorry to hear of your personal experiences.
All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly.
Thank you in advance.
★★★★★ 5/5
TrustpilotReece and Tim of Winkworths Woking have…
Reece and Tim of Winkworths Woking have been amazing, I have been having problems with my solicitors on a property purchased through them. They have gone above and beyond for me and after 7 long months they have helped the situation along tremendously.
Lynda · 17 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.