Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional, responsive, and easy to deal with from start to finish
I recently worked with John and Guy at Winkworth and had a very positive experience throughout the process. Both were professional, responsive, and easy to deal with from start to finish. Their communication was excellent, and they provided clear guidance at every stage. I would happily recommend Winkworth, and particularly John and Guy, to anyone looking for a knowledgeable and reliable estate agent.
Benjamin · 4 June 2026
Agent replied · 22 September 2026
Thank you for your wonderful 5-star review, Benjamin. We're delighted to hear you had a great experience at the Greenwich office.
Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
We look forward to welcoming you back and assisting you again in the future.
★★★★★ 5/5
TrustpilotExcellent communication and progression service instrumental in ensuring we secured our forever home
From viewing our first house, to finding our forever home, John knew exactly what we were looking for. He did a great job communicating with us and the vendors and we always knew where we stood throughout the process. The team at Winkworth work as one, as demonstrated by Guy who was the one who communicated our offer to the vendors in John’s absence. During the conveyancing process, the team excelled at liaising with all parties in the chain and Guy was instrumental in ensuring successful completion before Christmas. We would not hesitate to use Winkworth in the future, their service stood out compared to other estate agents we have dealt with.
Pritesh · 23 December 2025
Agent replied · 22 January 2026
Thank you so much for taking the time to leave an excellent review. We appreciate your support and are here if you need anything in the future.
★★★★★ 5/5
TrustpilotAaron and his team at Winkworths Kensal…
Aaron and his team at Winkworths Kensal Rise came highly recommended so I initially approached him just to compare the rental market just for peace of mind as I was on the cusp of renewing my existing arrangement. I quickly realised I had not been enjoying his level of professionalism and was comparing "apples to pears" and quickly had a change of heart!
Helen · 29 April 2026
Agent replied · 23 May 2026
We’re delighted to hear you had a 5-star experience at Kensal Rise, Helen. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
★★★★★ 5/5
TrustpilotJohn and Guy were really so helpful
John and Guy were really so helpful to me as a first time buyer, organising multiple viewings for me at the flat, helping me to measure walls, answering all my many emails, chasing for updates from solicitors, and being so helpful when the solicitors went radio silent on the days leading up to exchange. Really reduced stress levels knowing that I could give them a call/email to chase things from their side.
Grace · 21 July 2026
★★★★★ 5/5
TrustpilotExcellent service
Guy and John were both incredibly helpful throughout our sale and purchase process. They kept us updated and informed, made themselves available when we needed to speak and worked incredibly hard under tight timescales to get our sale and purchase over the line. They were honest and transparent with us throughout and we are very grateful for all their hard work.
G · 28 August 2026
★★★★★ 5/5
TrustpilotA huge thanks to Toby and his team for…
A huge thanks to Toby and his team for the sale of my flat in Brighton, it was extremely stressful but Toby was always reassuring honest and very professional at all times. I bought my flat through Winkworth in 2022 and I did not hesitate in using Toby once again for the sale. Again thank you.
Kate · 4 February 2026
Agent replied · 22 February 2026
Thank you so much, Kate, for taking the time to leave such a great rating. We truly appreciate your business and your support. Please don’t hesitate to reach out if there’s ever anything we can help with in the future.
★★★★★ 5/5
TrustpilotThanks Dan!
Dan Hosseini was so helpful in our flat buying process in Stoke Newington. We called and emailed with so many questions over the many months and he was always so happy to help and super thorough. Thank you so much Dan!
Aleah · 4 March 2026
Agent replied · 20 March 2026
Thank you for your lovely feedback, Aleah. We really appreciate you taking the time to share your experience with us. We’re delighted that Dan from the Stoke Newington office made such a great impression - they are a valued part of our team. We hope to have the pleasure of working with you again in the future.
★★★★★ 5/5
TrustpilotI am a landlord in the Willesden Green…
I am a landlord in the Willesden Green area many years and would like to give a positive review of the superb service I receive from the Winkworth. The team in the Kensal Rise and Queens Park office are always extremely supportive and always on hand to provide guidance especially with the current changes in the private rental sector. This service extends to dealing with any maintenance issues, prompt statement sending and tenant changeover, so basically the whole package for a landlord. I would also like to give a name mention of my main contacts at the office, Aaron, Fabian, Stanislava, Michael and Yanick who are always so pleasant and accommodating to do business with.
Mark · 22 March 2026
Agent replied · 26 October 2024
We’re delighted to hear you had a 5-star experience at the Kensal Rise and Queen's Park offices Mark. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
★★★★★ 1/5
TrustpilotAvoid this agency if you value your…
Avoid this agency if you value your deposit. The end-of-tenancy process was is a nightmare. They submitted a fraudulent invoice as evidence in a TDS deposit dispute. I contacted the company named on the invoice directly and they confirmed in writing they had never attended the property and the invoice number belonged to a completely different property for a job dated 7 months ago. I reported them for fraud.
Bettina · 24 May 2026
Agent replied · 22 September 2026
Dear Bettina,
Thank you for taking the time to share your feedback. We are sorry to learn that you are dissatisfied with your experience with the Shepherd’s Bush office.
We understand that you have raised concerns regarding the tenancy deposit process and associated documentation. As these matters are currently being addressed through the office’s formal complaints procedure, we are unable to comment in detail on the specifics within a public forum at this stage.
Winkworth offices are independently owned and operated franchises, and your concerns have been referred directly to the Franchisees of the Shepherd’s Bush office for investigation and response in accordance with the company’s complaints procedure.
Kind regards,
★★★★★ 5/5
TrustpilotFabian is great!
Fabian was exceptionally, responsive, proactive and kind, which was all required to get me moved in to my new flat. Thank you
R · 7 May 2026
Agent replied · 23 May 2026
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, Fabian is truly a gem to have on our team! We look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotAmir Shafi is a star
Amir Shafi is a star! He is very quick in response and diligent. He is very good at finding out the needs of his clients and providing appropriate solutions. He is really reliable.
Masahiko · 23 December 2025
Agent replied · 22 January 2026
We're happy to see that you had a 5-Star experience at Winkworth Hendon. Thanks for sharing your feedback.
★★★★★ 5/5
GoogleStephen Rothwell of Winkworth Wimbledon has been a refreshing aspect of an otherwise challenging experience.
Looking for a property is always stressful especially with this being my first; and so, when you encounter agents that are not just agents, but human beings, not just seeing you as commission but a fellow person, in need of help and a positive experience, meeting someone like Stephen reminds one of how the standard should be.
Stephen stands out for his truly human approach, his deep understanding of the local property market and determination. In addition, Stephen demonstrates a very high ethical standard; honest, integral and transparent, always providing clear explanations and keeping me informed throughout the process, good and (more often) the bad.
Although this sale did not complete, it was good to have him on side. Thank you, Stephen, you made all the difference.
M · 10 July 2025
★★★★★ 1/5
TrustpilotNO ELECTRICITY FOR 3 DAYS
I am extremely disappointed with my experience renting through Winkworth. When I moved into my new flat, the agent failed to provide me with the gas card/key. I moved here from the US so I did not know that was something that I needed. As a result, my electricity was cut off for almost three days during my very first weekend in the property. I had no light, no heating, and no hot water for close to 72 hours.
Rainice · 12 December 2025
Agent replied · 23 December 2025
Good morning Rainice,
At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences.
All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly.
Thank you in advance.
Kind regards,
Winkworth Client Relations
★★★★★ 5/5
TrustpilotVery positive experience
Very positive experience - John and Guy were both very helpful throughout the process. They were regularly checking in with me and the seller if things are on track and were answering my questions. I was part of the chain, the sale process involved multiple parties and they brought it to a successful end despite few challenges on the way. I highly recommend.
Anna · 2 December 2024
Agent replied · 26 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
GoogleWe highly recommend Winkworth Wimbledon, who recently sold our house. Gabriela and Mana were extremely knowledgeable about the market and our potential buyer’s profile. They were honest and genuinely caring throughout the process. We are confident Gabriela achieved the best price for our property, without pressure. The conveyancing process also went smoothly. Winkworth Wimbledon are highly experienced and we will use them again.
Jim · 18 November 2024
Agent replied · 9 December 2024
Thank you for your exceptional 5-star review! It has been a privilege working with you, and we deeply appreciate your trust and confidence in our services. Your kind feedback means a great deal to us, and we look forward to continuing our successful partnership.
★★★★★ 5/5
GoogleWe had such a great experience with Winkworth Wimbledon. We especially appreciated Stephen and Syed for their help. They were extremely kind, professional and supportive throughout the rental process. Both were extremely responsive in their communication. At the first viewing, Stephen was so positive and encouraging. Without him, we may never have put in the offer that landed us our dream flat. We absolutely loved the home move box we received with our keys - it was a special touch! We would absolutely work with the Winkworth Wimbledon team again, highly recommended!
Tailua · 24 May 2025
★★★★★ 5/5
GoogleI am writing this message on winkworth reviews to say thank you to Stephen Rothwell in Wimbledon for taking time to explain and have given me a sincere perspective of what it is about with a career within the real estate industry, Stepthen is a very knowledgeable man and I hope this review does reach to Stepthen.
Thank you for your time.
Dave · 4 November 2024
Agent replied · 9 December 2024
Thank you for your 5-star review! We are so glad you walked in and had a positive experience with us. It was a pleasure helping you understand and navigate your options. Your feedback means a lot, and we are happy we could assist you!
★★★★★ 5/5
TrustpilotA great team to deal with
Guy, Charlie and the team were excellent throughout the whole process. Quick to respond, helpful with questions, and a pleasure to deal with.
Mr · 7 September 2026
★★★★★ 1/5
TrustpilotMade me pay for postage
They sent me a letter in the mail asking to sell my property but didn’t pay the full postage. I had to pay £2 so this unknown letter could be delivered just to find out they’re trying to sell to me. When I do sell my property I won’t be going here if they aren’t competent enough to add correct postage to a letter
Lauren · 4 March 2026
Agent replied · 20 March 2026
At Winkworth we are always disappointed to receive a review such as yours, and we’re sorry to hear about your experience, Lauren. As all Winkworth offices are independently owned and operated, if you’re able to update your review with the details of the specific office you dealt with, we would be happy to look into your concerns further. Thank you in advance.
★★★★★ 5/5
GoogleMana and Rosie have been gentle, supportive and efficient during the stressful process of selling our family home of 18years. From the thoroughly professional approach and presentation of options to the delightful box of goodies handed to me on the last day… it had the things I simply could not remember where I had packed them - like tresseme hair conditioner… how did they even know this is the exact brand I love ❤️ and at the moment I most needed it ! Despite how many spreadsheets / notebooks and post it’s were completed with organisation - many many things are still separated from me in one of the 50 packed boxes !!
For thoughtfulness, courtesy and care - I could not recommend Winkworths Wimbledon more highly. Would give them 10 stars ⭐️ if I could.
Team · 25 October 2023
Agent replied · 24 October 2024
Thank you so much for your 5-Star review, it has been a pleasure working with you. Thank you for choosing Winkworth Wimbledon for the sale of your home. We are glad you are happy with the service you have received. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotLauren Douglas (Winkworth Shorditch)…
Lauren Douglas (Winkworth Shorditch) has helped me find tenants twice. On both occasions, she's found me multiple high-quality tenants very quickly. On both occasions, I've been delighted with the support she's provided. Her local knowledge and understanding of the ever-changing regulations governing the market are unequalled. I'll certainly be using Lauren Douglas again.
SM · 23 May 2026
Agent replied · 22 September 2026
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us and we agree, Lauren is truly a gem to have on our team!
We look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotDeborah did a great job with the…
Deborah did a great job with the photography for our property. She was professional, efficient and very easy to work with on the day, which made the whole process straightforward. The photos came out really well and captured the house beautifully, helping it present strongly when it went live online. We really appreciated the care taken and would happily recommend Winkworth’s photography service.
Jon · 6 March 2026
Agent replied · 26 October 2024
Thank you so much for taking the time to leave an excellent rating Jon. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
GoogleWinkworth Wimbledon have been exceptional in securing me a high quality tenant swiftly, efficiently and with great communication throughout. Stephen was very thorough and guided me during the entire process, making sure I was well informed and had all I needed to make the best decision. It's been seamless and the team have been great, shall be using again!
Jordan · 8 November 2024
Agent replied · 9 December 2024
Once again, thank you for choosing us and for the incredible review. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.
★★★★★ 5/5
TrustpilotExcellent Agents
I have worked with many estate agents on buying and selling properties. I also used to work in the commercial property sector. In selling this property I have been very impressed by the advice and service given by Winkworths but notably by Lewis. We have been informed and regularly updated (without chasing or prompting). Lewis has been proactive throughout to ensure that our sale was made quickly and efficiently. I highly recommend Lewis and Winkworth.
Colin · 26 January 2024
Agent replied · 26 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
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