Trusted Agent profile · Merton
★★★★★
937 reviews across 2 platforms
44 Wimbledon Hill Road, London, SW19 7PA, Merton, SW19 7PA
Winkworth's office in Merton, at 44 Wimbledon Hill Road, is rated 3.9 out of 5 across 937 reviews on two platforms, including 53 Google reviews rated 4.9.
Every review we hold for the Merton office, from every platform, shown as written. First names only.
1/5
TrustpilotFailure to repay deposit.
It has been over 3 weeks since we vacated our rental property and we haven't been repaid our deposit. Apparently Winkworth can't contact our landlord.They also tried to change the check-in report to make it look like the flat was in a better condition when we moved in than it actually was.
5/5
TrustpilotShaun Blackstock not only found me a…
Shaun Blackstock not only found me a fabulous flat - having listened to my requests - he then found me the best tenant for my flat. Shaun with Aaron Priscott at Winkworths are the best Estate Agents bar none. Many thanks
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
2/5
TrustpilotAbsolutely shambolic
Update on my review. Credit where credit is due at least they took my feedback seriously and responded and worked hard to resolve my issues in a timely manner after I complained. So thank you. Absolutely shambolic. Lied to about the deposit refund process and still waiting 2 months on for this to be resolved. Agent just palms off all responsibility back to the tenants. Would never use again! This is the Bishopston office
1/5
TrustpilotWe had really disappointing experience…
We had really disappointing experience with a Winkworth Finchely department, to be more exact, with a staff member Lewis Impleton.First of all, I called to ask for the particular flat viewing to be arranged. He asked me quite few questions on the phone, which was fine, as he had enough information to consider, if he wanted to waste my time and energy by coming to view the flat on the busy working day.Please note, I WAS ASKED what is my salary, which alone, was actually exceeding the required costs of the particular flat, but I WAS NOT ASKED to send the documents, reference letters etc. Lewis WAS AWARE of me and my husband working as a self-employed, but as I assume now, he didn't really understand the nature of my work and didn't bother himself to introduce me to the l.lord as a contracted worker, 6 days a week.On the day of viewing, he showed us the flat, politely smiled at us and was very presentable. But that was it...Knowing how fast we needed to move, due to the lack of free time and busy schedulle, he still did not get back to me. When I decided to chase him myself, I only received a short email- saying, that actually he was speaking to land lord and suddenly finding out, that they wanted only FULLY EMPLOYED people...I have only one reason to think of- he didn't like my husband or to be more exact- his nationality, as to emphasize again- he DID NOT ask us to send any of the required documents, proofs etc. He just judged us by the fact, that we are self-employed....
5/5
TrustpilotWinkworth have been very helpful…
Winkworth have been very helpful especially a lady called Jade from Porringland branch. She couldnt have done more to keep me up to date with all information and guiding me through the process for buying a home. She went above and beyond the call of duty and i would definately recommend her. Thanks Winkworth
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotReally helpful, friendly and efficient Estate Agents
Really helpful, friendly and efficient Estate Agents. Guy and John always responded to questions and queries on the same day. The team assisted us in completing within 8 weeks.
1/5
TrustpilotWon't be using Winkworth ever again
Terrible experience leaving our tenancy with Winkworth Tiverton. Spent a day cleaning the flat only to be told it wasn't good enough and cost us nearly £300 in deposit for them getting it cleaned by "professional" we didn't have a say in any of this and even though we mentioned that we felt we left the flat in good condition it went on deaf ears. We looked after that flat for 2 and half years and to have this in return just felt like it was all for nothing. I hope I'm never in a situation where I will have them again. Terrible company
1/5
TrustpilotAwful service
After sending many emails trying to arrange a viewing, calling and being cut off, I was rudely and abruptly spoken to. Incompetent and incapable employees. My interest was dismissed and my situation wasn't even asked after, nor my telephone number or name for the viewing. Awful customer service from their NW office.
5/5
TrustpilotGreat attentive and proactive service
Great attentive and proactive service. These guys currently fully manage my property and we have been very happy to date, Aaron in particular has helped us from the very start of the process and I would highly recommend to anyone looking to rent out their property.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotHigh standard of property management
Michael Ferguson managed the letting of my flat in a very efficient way with any issues resolved quickly.
5/5
GoogleV professional team. No waffling estate agent talk. V succinct and honest advice which I reallly liked. Always replies promptly to emails. Highly recommended!!
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! It was a pleasure working on your property transaction.
1/5
Trustpilotdont trust them
Had an appointment to view a flat, 30' before and as I was arriving, they cancelled as they got a holding deposit. How trustworthy Winkworth ?! Great move. The right thing to do is to finish all your appointments with the clients and then decide and take a holding deposit ! Avoid them.
4/5
TrustpilotBuy was straightforward and team kept…
Buy was straightforward and team kept the process moving along, checking in often.
5/5
Trustpilot7 🌟 service
With covid my usual contact for lettings was not around to assist with my portfolio of clients. Nishi was able to quickly get up to speed with what was required and ensured the service provided was seemless. Great work and dedication, thankyou Nishi.
5/5
TrustpilotLovely, helpful realtor - totally got what I was looking for.
I've had a lovely experience purchasing my first home with Thomas Syms from Winkworth. He has been very positive, friendly and helpful throughout the process. He got what I was looking for early in the search and really helped me to find the place that was right for me (even though I didn't think it from the pictures at all!). He kept me up to date every step of the way, and whenever lawyers weren't responding he could help move things along quickly. Thank you!
1/5
TrustpilotGAZUMPING COMPANY
You should learn how to treat people, and to don’t do gazumping which is disgusting behaviour I will make sure everyone knows about this . And not that just, you also accepted our offer in writing subject to nothing.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotWinkworth House Purchase - Thomas Syms
Winkworth made my purchase run very smoothly. Thomas Syms in particular was very attentive, fast to respond and a pleasure to deal with. He took a lot of the stress away from the process and worked hard to ensure I was kept informed.
Thank you so much for your kind words, Rob. We really appreciate you taking the time out to share your experience with us, and we agree, Thomas is truly a gem to have on our team! We look forward to working with you again in the future!
1/5
TrustpilotDon’t believe the sales pitch
They valued our house and told us they could sell it with an open day within a couple of weeks. Winkworth promised us they had a large list of buyers at our asking price looking in our area, on this basis we decided to agree a contract with Winkworth. The open day never occurred as promised and it soon became apparent that there was no list of potential buyers and within three weeks, Winkworth asked us to drop our asking price on the basis this would attract more potential buyers and we could hold an open day.As we both work full-time, long hours and have two young children an open day was our preferred option which was one of the main reasons we picked Winkworth.Yet again and even though we had now dropped the price, Winkworth were unable to hold an open day and we had a trickle of “buyers” at inconvenient times. Some of these said they weren’t even interested in buying. For example, one visitor said they just wanted to compare the size of the rooms to a house in a nearby street, of course this info is on Right Move.We feel completely let down by Winkworth. We selected them over two others on the basis of their original promise and they completely failed to deliver on this. Had we selected one of the other estate agents we may have sold our house.
5/5
TrustpilotGreat agency
Great agency, as well as being really focused on finding the right buyer they put tremendous energy into helping make sure the selling process goes smoothly including liaising with both the buying and selling solicitors and keeping everyone on track until completion. Highly recommend, very personal personal service.
1/5
TrustpilotReally root agent
Really root agent. Not even polite to answering the questions. After this I don't even wanna deal with such a people. The agent name was Nishi Shah.Just in case. Doesn't even wanna answer any question, forcing people to do whatever he/she want. Avoid this agency
5/5
TrustpilotWinkworth Kemal Rise have always been…
Winkworth Kensal Rise have always been excellent to deal with. They are proactive, efficient and friendly. We have used them to let our properties for many years now and have never had any problems at all. I would strongly recommend.
We're happy to see that you had a 5-Star experience at Kensal Rise. Thanks for sharing.
1/5
TrustpilotWinkworth borehamwood
I used winkworth borehamwood...the sale price confirmation was spot on..however i was taken aback with the recommendations and i quote .." I would say to move items in2 your loft but it would b a hassle"..despite my walls throughout my flat are painted magnolia and are in pristine condition...it was recommended that i whitewash the entire flat...finally my flat is cluttered and i appreciate that i need to declutter prior to selling the property...despite this obvious fact the sales negotiator seemed continually irritated and indifferent when i mentioned retiling the kitchen. My personal expectation was that he make reasonable and professional recommendations....in conclusion i found him slightly patronising and not someone who was able to see the broader picture...I also felt he did not know the block of flats at all.
5/5
TrustpilotJenny helped us secure our new rental…
Jenny helped us secure our new rental home which we love. She was professional but friendly. It was seamless and Jenny was always available to help when we needed. We would highly recommend and definitely use again. Thankyou
1/5
TrustpilotBournemouth branch awful customer service
Bournemouth branch , avoid , no customer service Advertised a property that wasn’t available, then tried to tell me a three bed property was no big enough for a couple and 2 children ? When I call them they say the property is not available Awful service do not trust your property with these people
Dear Mr Attwater. We are always disappointed to receive feedback such as yours and therefore the matter has been looked into. It appears that you enquired about the property 4 days after it came to the market however the office responded to your enquiry within 10 minutes of receiving it on Saturday morning at 8.29am. The team asked for more information from you regarding your personal requirements which was accommodation for 4 adults but unfortunately someone in the interim put in an application and offer for the property, and the team had to inform you that the property was not suitable for 4 adults. As you are aware, rental property can be in short supply and therefore demand can be equally very high; as it was in the case of this property. I am sorry that you were not successful on this occasion however it appears that the office acted appropriately given the high demand for the property in such a short timescale.
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