Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been working with Lucy and her team for over 10 years, and I couldn't be more satisfied with their service. They manage multiple rental properties for me, and their expertise and professionalism are truly commendable. Lucy's team is highly knowledgeable, always staying on top of market trends and ensuring that my properties are managed efficiently and effectively.
The level of service provided is exceptional, with prompt communication and a proactive approach to addressing any issues that arise. Their reasonable pricing is another standout feature, offering great value for the quality of service they deliver. If you're looking for a reliable and experienced real estate agent, I highly recommend SunnyBay. They have been a vital part of my real estate success, and I look forward to continuing our partnership for many more years.
P · 27 July 2024
★★★★★ 5/5
GoogleI had an excellent experience with SUNNYBAY, Lucy was incredibly knowledgeable about the local market and guided me through every step of the process. She went above and beyond to accommodate my schedule for viewings and were always quick to respond to my questions.
I highly recommend them to anyone looking for a reliable and dedicated real estate agent.
So · 30 October 2024
★★★★★ 5/5
GoogleI have had an excellent 2 years’ stress free experience with SUNNYBAY. Lucy is incredibly efficient and is always quick to respond and resolve any issues. Unlike the big agents, I have a one point of contact. I would highly recommend SUNNYBAY to anyone looking for a reliable and dedicated personable real estate agent.
Marie-Claire · 29 November 2024
★★★★★ 1/5
GoogleMy experience with Sunny Bay Letting Agency over the past two years was disappointing in several respects. Throughout my tenancy, I rarely interacted with anyone from the agency until the final week, and it was surprising to find that key arrangements and property viewings were primarily managed by the tenants themselves.
Moreover, the agency often delegated tasks to tenants, including repairs, showings, key management, and contractor coordination. This led to confusion regarding key copies and access procedures, as the agency's stance on possessing key copies seemed inconsistent.
For example, contractors’ access to bedrooms required leaving them open all day, even when tenants were away from the property.
Maintenance concerns, such as mold in the bathroom and a broken bathtub, were brought to the agency's attention but remained unresolved. Additionally, incidents involving drunk and aggressive tenants, were reported to the agency but met with inaction.
Response times for appliance repairs were slow, with a washing machine issue taking 10 days to resolve. Despite incurring additional expenses due to delays, reimbursement for laundry costs was denied.
Upon vacating the property, I was unexpectedly asked to pay £105 for lightbulb replacements that I had already handled.
Sunny Bay’s lack of support and action regarding tenant concerns left much to be desired. Overall, I would not recommend engaging with this agency, as they prioritise financial transactions over addressing tenant needs.
Francisco · 9 June 2024
Agent replied · 24 October 2024
Dear Mr. Francisco,
If you have been asked for the keys to be returned at the end of your tenancy, and the washing machine repair took 10 days, and it was managed by a third independent company, and we proposed to have our contractor replace a set of lightbulbs, but you have done that yourself, which we accepted. If these basic requirements have led you to become upset with us, it says a lot about your approach. In our view, these are standard issues that were handled without any unusual delays or problems.For over two years, you lived in this HMO house, sharing with four other tenants. None of them had much interaction with you, and none provided positive feedback regarding your stay. In fact, your primary focus seemed to be on complaining about them.
This sums up the situation, and we wish the best of luck of your next landlord/agent.
★★★★★ 5/5
GoogleI highly recommend Lucy as a house agent. She is incredibly helpful, always available for any problems that arise, and goes above and beyond to provide exceptional service. Lucy is responsive, knowledgeable, and possesses excellent problem-solving skills. Her friendly demeanor and dedication make her a standout professional in the industry.
Martin · 9 June 2024
★★★★★ 1/5
GoogleHere’s my advice: take photos of everything in the house as soon as you move in, and also take pictures of the entire house before giving notice. This is because after you move out, they might come up with ridiculous claims and demand extra money. For example, I moved out, and two days later, a new tenant moved in. Then they told me they would deduct £165 from my deposit with absurd excuses, like the heaters had turned the walls yellow, there were issues with the floor, or the kitchen cabinets weren’t installed properly. Of course, I didn’t accept this and filed a complaint with the deposit protection scheme. My advice: be careful!
Nazım · 22 February 2025
★★★★★ 5/5
GoogleI have bee renting a room from Sunny for three years and could say that they are helpful, professional and caring. They are always listen to my requirements, find compromise. If it is needed some repairs there is no problem to make it-they response fast and find the solution.
Especially big thanks to Lucy Wang for her kindness, responsibility and professionalism.
Highly recommended agency.
Marina · 10 June 2023
★★★★★ 1/5
GoogleNo!No!No!please don't do it!
Please don't pick this agency!I have been misled for twelve months on every level,they have got me to sign a contract,with out explaing the difference,to the one before),put some one in my flat,I didn't want,and couldn't do anything about,because they moved in).they hired a bogus struck off plumber(,struck off on companies house)for poor conduct, I was conned out of 470.00,I am trying to get my money back ,and they have high very high fees,they don't respond,!and behave in a vindictive,and spiteful way,and don't except their wrong doings in honesty This agency,are ten minuates down the Rd from my flat,and on three very important,appointments,were so lazy and vindictive just,because I asked for 470.00 backfrom a lying plumber service)they didn't check out,they made me travel to Wimbledon,from the other side of London to open the door to the plumber,knowing,I live far away,and had no decency,to help me by walking down to open the door to the plumber,This and no communication,is why I would not bother!
Worst experience of have ever had in the renting world!don't bother!abysmal!!
Wendy · 28 January 2025
★★★★★ 5/5
GoogleExcellent service and excellent portfolio of properties. We have rent a flat via SunnyBay and the service has been centered on us, very personal and different from other highstreet letting agencies. Thank you Lucy for your kindness and attention to details in every step in dealing with the landlord. Not to mention the help you gave us with the repairs and the pool of professionals you have in order to assist with any request. thank you.PositiveResponsiveness, Quality, Professionalism, Value
Melisa · 25 October 2020
★★★★★ 5/5
GoogleMy experience in Sunny Bay was fantastic! Fortunately I found sunny bay after contacting too many agencies were everybody told me that I'm not suitable for any property. I know them already 2 years now and they help me find my first property. When my contract was close to finish they help me to find another property(bigger) where I'm very happy now. The team is fantastic, very kind and helpful. I'm really thankful what Lucy did for us because she went more far where the other agencies just stop. Thank you so much Sunny bay's team!
Bryan · 11 June 2018
★★★★★ 1/5
GoogleI am very disappointed from the service I received from this Estate Agency and this is why:
I used them to rent my property.It should have been for 1 year period however their tenants left after only 7 months.I am pretty sure that the Agency knew from the beginning that this tenants are after short term tenancy ( despite my requirements for long term only).I have seen no support from the agency at all during this 7 months - I need it to contact them several times before receiving the contract, I have never been shown the references or the credit report for the tenants(of note they did not signed the confidentiality bit). the Agency only notified my for the leaving of the tenants by text message ( never received the notification letter as per contract).
Another point: the Agency kept the Deposit and only when I have been informed about the tenants leaving and after I contacted them again several times I received a letter for the deposit ( where is held etc) of course there was a mistake with this letter as well - looked like they secured the deposit only for the period of time for which the tenants stayed in my property( which made me think that they have known from the beginning that would be a short term tenancy).Later on I have been told that this is a mistake from their office and would be fixed well never heard of this anymore).
On the top of everything they refused to refund the money which I have paid them in advance ( for 12 months so they needed to refund 5 months ) anyway they have said that because I did not use them to rent again they can not refund,well I was told the opposite at the beginning. Of note they have found new tenants very quickly without even asking me for my conditions , how much rent I want etc. Of course I refused to deal with this people anymore.
Overall I received very bad service, no support as a landlord, I found many things which have not been done properly ( legally) from their side.
I would not recommend this Estate Agent at all.They are only after your money and once you pay them you are forgotten.Avoid them at all cost.Do not use them!!!
Nasko · 27 October 2015
★★★★★ 5/5
GoogleWe found our rental apartment through Sunny Bay. The agent was very helpful showing us around the place and the communication has been very clear and easy from the start. After our offer got accepted everything went smoothly and we've been getting a great service since then.
Mirjam · 19 July 2025
★★★★★ 5/5
GoogleI have used Sunny Bay for over a year now and I always get excellent service. My agent Lucy is very professional, helpful, polite and always ready to answer to all my questions. She goes way and beyond and I definitely highly recommend her, along with the rest of the team.PositiveResponsiveness, Professionalism
Magdalena · 10 June 2021
★★★★★ 5/5
GoogleI truly have a wonderful experience with SunnyBay. They have team of highly professional people. I am thankful to Ms Lucy who searched the property as per my need and make things very easy for me through the whole process. I surely recommend SunnyBay to be opted as your estate agents as they truly care for your time and needs. I am very happy with their services.
SADIA · 9 June 2024
★★★★★ 5/5
GoogleI was very impressed with the service i received from Sunnybay. My point of contact, Lucy Wang was always available and dealt with every issue professionally and effectively in relation to my almost 2 year tenancy in London,
If i were ever to require the services of an estate agent, I would use your company without any hesitation. Joao C
Joe · 26 October 2017
★★★★★ 5/5
GoogleI have used Sunny Bay for one year I always get excellent service. My agent Lucy is very professional, polite, understandable and always ready to help.
High recommendation!
Darina · 25 October 2023
★★★★★ 5/5
GoogleVery supportive staff was able to seem lessly shift and settle down in the place.
Thanks Lucy.
Nikhil · 25 October 2023
★★★★★ 5/5
GoogleHighly recommended agency.
Big thanks to Lucy, she was very supportive and very professional.
Thanks
Ashley · 25 October 2023
★★★★★ 5/5
GoogleLucy was helpful and responsive during the tenancy, and approachable as well
Amro · 29 November 2023
★★★★★ 5/5
GoogleLucy one of the best person I’ve ever meet. Professional people Great letting company . Always happy to help and support clients with lots of love and passion for what their Do best. Highly recommend it !
YoiKa · 29 December 2024
★★★★★ 1/5
GoogleI don’t like leaving bad reviews, but my experience with them was so awful, I feel I must. Make sure you take photos of EVERYTHING before you move in. They tried to take unnecessary amounts off our bond. For example, charge us for cutlery left in flat when the cutlery came with the flat. Not to mention, we did a deep clean and left our flat a lot better than when we moved in, and they had the audacity to say we didn’t clean our flat correctly.
Whenever there was a plumbing issue or we needed something fixed, they were very unprofessional and hard to get into contact with. When we did, the staff were unobliging.
They were also always late with inspections and at one stage, one of the staff forgot to even bring the keys to the flat. When we were leaving and they were taking others on an inspection of our flat, there were occasions where we had to come back home to let the viewers in, as they had forgot to bring the keys.
All around, the staff weren’t very accomodating and were highly unprofessional. Make sure you cover all your bases and don’t let them charge you for unnecessary costs! Remember they only look after the landlord and don’t have the tenants best interests in mind. I would never use them again. Even if it was my dream flat and the landlord was using this agency, I wouldn’t even bother!NegativeResponsiveness, Quality, Professionalism, Value
S · 25 October 2021
★★★★★ 5/5
GoogleI am really happy to work with SunnyBay since I received all my expectations in a reasonable price and at a great location. The very first thing I would say is the excellent communication, prompt response to my queries. Especially would say something about Lucy, who was so kind to listen all my requirement list and work with me to convince landlord about the needs. She is really like a estate consultant not only agency. Hope work with them again.
Unal · 10 June 2020
★★★★★ 1/5
GooglePuuuuuuure Faker!!! it is a pity that I can't give it a ZERO star! I hoped it was a sunny bay, but I met a rubbish bay.
I found an advertisement on the web and saw the flat with my wife. We payed for the deposit fee (500 pounds). The stuff told us that we could sign the contract the day we move in and he removed the advertisement from the website. However......, several days later, we noticed the advertisement was on the web once again!! we felt confused and asked the 'sunny bay' what happened. It explained that we should not be worry and they were just looking for some short-term tenants. This explanation sounds reasonable. Then, another week later, we asked the sunny bay to make an inventory so we can move in. However, the stuff who serviced us before said 'Ha... en..., let my manager tell you something ' and the manager told us that they have rented the flat to someone else. In addition, this means if we did not give them the phone call, we would not know this!!!
You see, they kept telling lies. Hi, 'sunny bay', please do me a favour and don't let me meet you in the future. I am afraid I will feel very disgusting.
Bijie · 26 October 2017
★★★★★ 1/5
GoogleSunnybay, more like shiftybay! Seemed like a friendly bunch, however on closer inspection things aren't what they seem. Firstly contracts were not signed by all the people living in the accommodation - one of the tenants was not officially living there. Secondly when tenants changed, the tenancy agreements were not updated. Lastly when moving out it turned out the deposit scheme had not been setup properly and I am still waiting for the return of my deposit 2 months since leaving! Very bad, very very bad.
Friedrich · 26 October 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
