Trusted Agent profile · Merton
★★★★★
1,929 reviews across 2 platforms
1 High Street Wimbledon, London, SW19 5DX, Merton, SW19 5DX
Savills's office in Merton, at 1 High Street Wimbledon, is rated 4.2 out of 5 across 1,929 reviews on two platforms, including 130 Google reviews rated 4.7.
Every review we hold for the Merton office, from every platform, shown as written. First names only.
5/5
TrustpilotClaire Singleton was a fantastic…
Claire Singleton was a fantastic partner to work with in selling our home. Her pragmatic and data-led insights on the local market were invaluable, and her strategic and calm approach were deeply appreciated throughout our sale. The Savills team demonstrated strong professionalism throughout and the photography was outstanding. We deeply appreciated Claire and the whole team's support and wholeheartedly recommend them to others.
5/5
TrustpilotShikha was wonderful
Shikha was wonderful, really helped me move in and all the support that came after. She’s very responsive and problem solved quickly :)
1/5
TrustpilotThe worst company I have ever…
The worst company I have ever experienced very rude they lack customer communication skills threatening behaviour I find it very hard that they are still allowed to practice my advice is keep well away I would never use this company ever again
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience and that you felt our communication fell short of the standards we aim to provide. We take concerns regarding customer service and professional conduct very seriously. The experience you describe is not reflective of the level of service we strive to deliver, and we regret any frustration caused. As we are unable to discuss individual circumstances in a public forum, we would welcome the opportunity to investigate your concerns further. Please email socialmedia@savills.com with your details so that a senior member of the team can review the matter and respond appropriately. We appreciate all feedback, as it helps us identify areas where we can improve our service.
5/5
TrustpilotThank you Deanna!
Deanna Addis has been looking after our 2 properties for years and we have always been very impressed by her. She is always extremely organised and gets any issues resolved quickly, making everything very easy for us. We always feel in the loop and updated as she takes time to communicate with us regularly. I'd highly recommend her as a Property Manager to anyone looking. Thank you again Deanna!
Thank you for taking the time to review our service, Helen - feedback is always incredibly helpful. I’m delighted that we met your expectations.
5/5
TrustpilotRental experience
Our property manager Ilinca Ioanovici was amazing throughout the rental process. Always quick to solve and issues and queries, much appreciated!
5/5
TrustpilotGood experience all round
Victoria at Savills Newbury was a pleasure to deal with.She was highly professional and most importantly kept in constant touch and was always available either directly on the phone or by email. Our move was quite lengthy until exchange but the entire team at Savills were very calm and nothing was too much trouble.We would not hesitate to recommend them to other homebuyers. Thank you all very much.
Thank you, EK, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
GoogleFlorence was excellent. Very driven, deadline focused and got our property over the line in record speed.
Dear Sara-Jane, Thank you for your 5 star review, it's very much appreciated.
1/5
TrustpilotUnprofessional
I had a viewing booked for today at 4:15 PM. I emailed 30 minutes beforehand to see if I could reschedule for same day 5pm and was told it had been cancelled because the apartment had already been taken. This was surprising, as I had only booked it yesterday. If I hadn’t emailed first, I wouldn’t have known and would have shown up outside the building, mind you, it’s raining quite heavily today! This is not a professional way to deal with people.
Thank you for your feedback, Rumi, and we're truly sorry for the inconvenience caused. We understand how frustrating it must have been to find out about the cancellation so close to your scheduled viewing, especially in such poor weather. The property was unexpectedly taken off the market, and unfortunately, our team didn’t notify you in time. That’s not the standard of service we aim to provide, so we 'd be very keen to learn which office you arranged the appointment with, and which address. If you'd like please email this detail to socialmedia@savills.com.
5/5
GoogleI recently completed on the sale of my house in Wimbledon Village, and am very pleased to report that the whole process was managed with great professionalism, discretion and care by the team at Savills. In particular I would like to mention Cory and Tim who were my main points of contact throughout the proceedings. They kept me up to date with events along the way, in their efficient, friendly and calm way, which was hugely appreciated as this can often be such a stressful time. I would definitely recommend them.
Thank you for your 5 star review, it's very much appreciated. Wishing you well in your new home.
5/5
GoogleWe instructed Savills, Wimbledon to sell our property in Wimbledon. From start to finish, we were guided through the sale process, had frequent and clear communication and all delivered with the utmost professionalism. Lizzy Teeder dealt with the actual sale and we were most grateful for her positive and proactive approach. She was extremely helpful, going above and beyond in all aspects of the sale process. We would highly recommend Savills - they were definitely the best agent we have used.
Dear Pippa, Thank you so much for your kind words. We wish you all the best in your new home.
4/5
TrustpilotSue was very good at keeping us informed.
Sue was very good at keeping us informed of the progress with the sale which was dragging on due to external influences. Earlier on when dealing with another colleague, I felt I was having to do the chasing but it was much better when Sue took over and she made a massive effort to make sure everything was put in place for us.
We really appreciate your kind feedback, Rowland. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotOliver H
Oliver H. has been incredibly kind and efficient during my time with him as property manager. He addressed all my concerns swiftly and was extremely lovely during the entire process. I cannot recommend him more highly!
Thank you so much for your review, Laura. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotIt was a pleasure working with Savills…
It was a pleasure working with Savills for our house purchase and it was by far the best experience of buying a property I have had. From start to finish, we were kept up to date and served extremely well. Lucy Kirkshaw-Staines was exceptional and really helped the whole process along. Highly recommended, 5 STAR!
Thank you for your lovely review, Janith. It was a real pleasure being able to help you and hope you enjoy the new home.
5/5
TrustpilotProfessional Service
We recently sold our house with Savills in Exeter. Chris Clifford visited us and was professional and knowledgeable from the outset. Emma Darke was our primary point of contact and facilitated our viewings - she was fantastic; engaging, warm and a great communicator. We would highly recommend them.
5/5
TrustpilotSavills - 'The dream team'
The team at Savills was absolutely brilliant in helping me sell my house. They were always there to lend a hand and kept me updated every step of the way. Right from the start, they've been fantastic. I'd wholeheartedly recommend them. Special thanks to Pippa who was always a call away whenever I needed to discuss anything.
Thank you for taking the time to review our service, Ray - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
GoogleExcellent service. Valuation spot on, Under Offer on 1st day to market. The process to Exchange was handled efficiently and proactively. Queries answered swiftly by Cory, Lizzy and the whole team. Highly recommend.
Dear Karen, Thank you for your 5 star review, it's very much appreciated.
1/5
TrustpilotCharged twice at Intu for parking
Charged twice at Intu for parking. Had to pay again as one machine must have been faulty and the barriers would not raise for my car. Paid again and was allowed to leave. Ocular proof available.----------------------Hi I will - I've already filled a form out on your official website a while ago so you may be able to locate that also. There was no response.
Thanks for getting in touch, could you please email additional detail including the address of the car park to socialmedia@savills.com so we can investigate.
5/5
GoogleI had a very smooth and efficient experience throughout my tenancy process. Zoe was always professional, responsive, and supportive, which made everything much easier for me. Highly recommend their service!
Dear Tiger, Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
1/5
TrustpilotShockingly poor service
Shockingly poor service. Please beware if Savills are the property service agents ie taking care of the entire building block. When you want to sell/buy a property then they are supposed to provide a management pack and are paid for it. For us it has been over 43 days and still nothing from them. Without the management pack we can not proceed and the process is stuck. There have been several chaser emails but still nothing.Am trying to figure out who is the senior management to contact to expedite this matter.Update- after writing this review the pack was provided within 6 hours. Thank you to Trustpilot.
Thank you for bringing this to our attention; we would like to find out more so we can investigate and provide a resolution as a matter of priority. Please email further detail to socialmedia@savills.com.
5/5
TrustpilotPositive experience as a tenant!
Positive experience as a tenant dealing with Savills. They were responsive and attentive during both the move in and move out of our tenancy. Our property manager Maria was ace - no complaints!
5/5
GoogleLizzy Teeder shows stellar professionalism and attention to detail with a forensic knowledge of the house market, and she helps put Savills far above the local sales agents in Wimbledon. Not only having incisive industry skills, she is also considerate and discreet. Thank you Lizzy. I will look to only using you in the future.
Thank you for taking the time to review our service - feedback is always incredibly helpful.
1/5
TrustpilotWorst block management company, very unprofessional
Savills took over management of our luxury estate in Paddington a year ago and, sadly, transformed it into an environment that feels closer to a neglected urban area. Despite our repeated attempts at civilized conversation and requests for resolution of pressing issues, Savills has consistently let us down.One of our main concerns is the staff's professionalism, or lack thereof. Their working hours seem limited, they fail to respond appropriately to reports of illicit activities within the estate, and they've even resorted to blocking communication from residents who've raised issues.Adding to our frustration is their habit of hiring friends and family members for key roles. Our gardening and maintenance services, for example, have noticeably declined in quality due to lack of commitment and competency.Security in the estate has also dramatically worsened under Savills' management. Despite being promised 24/7 concierge and security, we've experienced periods with no security officers present during the day. In one alarming incident, an intruder managed to enter a flat and cause distress to its inhabitants by getting naked, peeing on a bed and attacking the husband of a pregnant lady. Despite clear evidence, Savills denied any culpability for this incident.Cleanliness is another casualty of Savills' lackluster management. Rats in the bin rooms and persistently dirty common areas are now common sights. Lifts and entrance doors remain broken for extended periods.The final blow came when Savills decided to inflate our service charge by 40% upon their impending departure. It appears they're trying to make a final financial gain before we replace them with a more professional agency.If you know Savills manages a residence you're interested in, my advice is run away. Instead of enjoying the comforts of our flats, we residents find ourselves investing significant time and energy into resolving issues that Savills should have addressed. Their unprofessional conduct borders on the criminal, from facilitating unsafe conditions to taking our hard-earned money without providing the services we've paid for. This review could be a novel, but to sum it up, Savills staff are unprofessional, unhelpful, and rude. You go higher up the chain, and they all protect each other with no accountability for anything. I really cannot wish anyone to have to deal with Savills. But honest hard-working people will eventually win as we keep hearing news about how they're getting removed of many estates for their unprofessionalism.
Thank you for raising this with us, we would like to find out more about this. Please email further detail to socialmedia@savills.com so that we can investigate as a matter of priority.
1/5
TrustpilotIt's a shameless company who doesn't…
It's a shameless company who doesn't care about you at all. Waiting 8 months to relocate difrent apartment. First seven months was told it's a plumbing issue and i need wait,before I can move. Told they can't fix, and after that i was offered difrent apartment, and they let someone else live in before us. And told it's temporary, to be patient and wait. Seriously, how long they will lie to us. There is no end.. Terrible company, never saw anyone else like them.
We are sorry to hear of your experience and would like to help. Please email further detail to socialmedia@savills.com so we can investigate.
1/5
TrustpilotThink Twice ! If you are about to rent an accommodation managed by Savills. I lived in Sienna House Sutton, their 'don't care' attitude drive me nuts
Think Twice ! if you are about to rent an accommodation managed by Savills. I lived in Sienna House, Sutton. All the issues or bad experience stem from their 'who cares' attitude as rental properties in Sutton are in high demand. Also, they use Community Utilities (CU) as the sole utilities provider at Sienna House which drove me (and a lot of other residents) NUTS.- I paid a higher price for an apartment with a bigger terrace, however, there was hygiene issue (pigeons) in the terrace. I could not even open the window next to the terrace because the feathers and the droppings of the pigeons. I reported /complained in March 2022 and it was not resolved (in fact, Savills did NOTHING ) until I moved out in early 2023. The residential team was very sophisticated in testing tenants' patience and let you give up. They knew that moving house is not easy especially when there was a high demand in rental properties. They were so kind to potential tenants when conducting site visit so that they always have a long waiting list but they will change their masks again when dealing with existing tenants- The sole utilities provider was Community Utilities (CU). They charged me ~390 GBP for the first 19 days. Apparently, it was wrong and it took months to get it corrected. During that time, I sent many emails and phone calls. Like Savills, they were good at testing my patience and resilience. There were many other cases of overcharge, non-issue of bills and then giving tenants surprises ....(search CU at Trustpilot and you can see other people feedback)- Community Utilities did not give the residents the credit of government energy support in the monthly bills since Oct 2022. It was only until late January 2023 when UC provided the tenants a link to the government website to apply the support directly. However, my application was declined by the government because I longer live in Sienna House when I applied. The website emailed me and asked me to contact UC to arrange. When I contacted UC (several times), their only answer were : Please apply through the government website. I felt like I was talking to robots. I was stuck now and lost several months of government energy support. The point about Savills was, when I moved out of Sienna House and applied for the refund of my rental deposit, Savills asked me to either (1) settle the last month of utilities bill in full issued by UC (note, no energy credit was ever given in their bills !) and provided the proof or (2) let Savills deduct the outstanding utilities bills and refund the balance. When I said to Savills that I will settle the bill by the deadline directly with UC because it is a matter between me and UC, Savills said No REFUND will be sent to me until the utilities bill was settled. With that, I suspect that UC (Savills also named it 'Amber' ) and Savills were related companies. Now, when I emailed UC (cc Savills) asking for help regarding the missing energy support, Savills acted like they were non-exist (note ! Savills was super helpful to UC when collecting the money from the last utilities bill). Savills and UC were a perfect combination in testing my patience and stress tolerance. Should I just regard myself as unlucky and let go while all of my friends have already received 400GBP support already by end of March 2023 ?I am keen to see whether Savills will take my feedback seriously and try to help. As a tenant of Sienna House, I had to use UC, not at my choice at all. I hope Savills will provide me with a practical way of contacting someone who can really help (not the residential management team at Sienna House because I have given up on them)
We are sorry to hear of your experience and would like to know more, in order to help to provide a resolution. Please email to your details to socialmedia@savills.com so we can investigate.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Savills's Merton office has 1,929 reviews across two platforms: 130 on Google, 1,799 on Trustpilot (across the whole business).
Savills Wimbledon is rated 4.2 out of 5 across all 1,929 reviews, and 4.7 out of 5 on Google from 130 reviews.
Savills Wimbledon, 1 High Street Wimbledon, London, SW19 5DX, Merton, SW19 5DX.
