Trusted Agent profile · Merton

Dexters Wimbledon reviews in Merton

4.4

★★★★★ Great

2,253 reviews across 3 platforms

12 The Broadway, Wimbledon, SW19 1RF, Merton, SW19 1RF

Dexters's office in Merton, at 12 The Broadway, is rated 4.4 out of 5 across 2,253 reviews on three platforms, including 383 Google reviews rated 4.9.

Google logo

4.9 / 5

383

Reviews on Google

This office

Facebook logo

3.7 / 5

3

Reviews on Facebook

Business-wide

Trustpilot logo

1,867

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Merton office, from every platform, shown as written. First names only.

5/5

Google

We were very happy with the service received from Dexters Wimbledon, especially Gabriel. We have been looking for the right property for more than year and when we found the property Gabriel helped us so much! He was very professional, friendly, responsive and attentive to all our inquiries until the last point of the process! Thank you Gabriel, girls are super excited! I highly recommend Dexter's Wimbledon especially Gabriel.PositiveResponsiveness, Quality, Professionalism, Value

Suyoung · 23 October 2021

Agent replied · 22 October 2024

Dear Suyoung, Thank you for your kind words regarding our Wimbledon office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team

5/5

Trustpilot

Jadasa Andjadiumi has been absolutely…

Jadasa Andjadiumi has been absolutely fantastic is resolving various issues in our apartment shortly after we moved in. She was responsive, professional and efficient at resolving all matters raised and provided timely feedback on our questions and on repairs to be done. We were most grateful for her help and support.

Consumer · 18 November 2023

Agent replied · 22 October 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexter Wimbledon Poperty Management

I recently had the pleasure of dealing with Shayan Waziri, a property manager from Dexters Wimbledon, and I must say that he exceeded my expectations in every way possible. Shayan went the extra mile to ensure we were able to extend our lease. His professionalism, dedication, and exceptional customer service truly made a lasting impression on me.

Ryan · 14 June 2023

Agent replied · 22 October 2024

Dear Ryan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Sebastian Thwaits is exceptionally helpful and response in a quick and efficient manner. He helped us to settle with a great renting property, his service is brilliant. I enjoy chatting with him every time, because he is very well equipped with local knowledge. We get to know more about Wimbledon from him.

Bob · 23 October 2023

Agent replied · 22 October 2024

Dear Bob, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I can not thank Joanne enough for the…

I can not thank Joanne enough for the supports and willingness she showed in making sure I get the best service. I really appreciate it and I will no doubt recommend Joanne and her company to whoever wants to rent or get involved in property.Once again I thank you for your support.

Samiar · 19 October 2023

Agent replied · 22 October 2024

Dear Samiar, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters have taken the stress out of renting out our property…

Dexters have been managing our property for many years now. Ashley is our current property manager and we have been very happy with the service he and his colleagues provide. Communication is excellent and we very much trust their guidance and support around the issues that crop up from time to time.

Cally · 16 October 2023

Agent replied · 22 October 2024

Dear Cally, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

First class service

I have been letting my properties with Dexters for many years and I can not fault them. In particular Pam Simmons and George Taylor offer a first class service. They are super efficient, very responsive and have an ability to negotiate and solve all problems effortlessly. I would highly recommend them.

Connie · 7 November 2023

Agent replied · 22 October 2024

Dear Connie, Thank you for taking the time to leave a wonderful 5* Google review. Pam and George will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

An Agency that Really Look After You

When renting there is a lot of reliance on an Estate Agency that actually look out for your best interest, for this reason I am very glad to have Zelda Carr looking after us. I highly recommend Dexters Agency, and particularly Zelda for always being meticulous and efficient with any issues.

Stuart · 6 November 2023

Agent replied · 22 October 2024

Dear Stuart, Thank you for taking the time to leave a lovely review regarding Zelda. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Great service, we were buying a property and they were really helpful and patient every step of the way. Special thanks to Megan for all her hard work alongside all the team. Would happily use Dexters in the future and wholeheartedly recommend. Brilliant!

Paul · 25 April 2024

Agent replied · 22 October 2024

Dear Paul, Thank you for taking the time to rate your service with our Wimbledon office. Kind regards, Asma, Customer Relations Team

5/5

Google

Thiago has done a fantastic job finding us rental properties that were exactly in budget and specifications and is super on top of having all the relevant information for a property at the ready, down to council tax and what to expect around utilities. He has also been great at communicating and flexible around scheduling viewings.

Nicolas · 25 August 2025

Agent replied · 8 September 2025

Dear Nicolas, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Trustpilot

Thank you Isabelle and paulo

I just wanted to thank Isabelle Sketchley-Holmes from the managing team for the apartment, as well as Paulo, the handyman who came. there was a lock emergency in the apartment, and they handled it amazingly. Thank you very much!

David · 4 July 2024

Agent replied · 22 October 2024

Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Dexters have been managing my property…

Dexters have been managing my property for 3 years and I’ve always been happy with their service.Special mention to Ricardo who has been very proactive in sorting out an issue with my flat. He acted quickly to address the problem, has kept me informed and solved the problem swiftly and satisfactorily.

Binal · 30 October 2023

Agent replied · 22 October 2024

Dear Binal, Thank you for taking the time to leave a lovely review regarding Ricardo. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Great experience with Felix and his team in selling our house. Very supportive and clear through the whole process, from listing, to viewings, and getting the sale over the line. Would recommend working with the team!

Robin · 23 August 2024

Agent replied · 22 October 2024

Dear Robin, Thank you for taking the time to leave a lovely review regarding Felix. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

Beyond Disappointed with appalling service

I rented a flat through Dexters in Wimbledon from September 2021 to September 2023, following personal recommendation. 

By day 24 after the end of tenancy, there was cause for concern. I had made contact with the agency repeatedly asking for updates, and had been told the landlord would not discuss the return of my deposit until they had received quotes for maintenance issue raised by the new tenants.I raised a dispute with Tenancy Deposit Scheme (TDS). 

The landlord in response sought to retain all of my deposit for alleged damage.

The TDS adjudicator fairly and reasonably deducted £80 for deterioration beyond wear and tear, but reverted the remaining 95% of my deposit back to me. 

Her conclusions pointed to 
• claims made for alleged damage 
not referenced in 
the checkout report
• amounts sought as “excessive” 
• amounts claimed which would, if 
awarded, have 
placed the landlord in position of
betterment 
• costs claimed for redecoration 
deemed to be
 the landlord’s responsibility. I am aware that my review here should be of Dexters and not the landlord, however the company cannot in my view be absolved of accountability for what I experienced. My one star review is for a contractual system which could allow this to happen. Dexters markets itself as “different”, claims “everything we do will give you an altogether better experience…”, and commits to “always go the extra mile for customers”. As such, it seems reasonable to infer promise of safeguard to tenants looking for fair treatment, and accordingly, to attribute responsibility for things going wrong as robustly as it self awards glowing acclaim for “exceeding its clients’ expectations”.

I would urge would-be tenants to balance Dexter’s marketing claims with rigorous vigilance. I will, going forward, be sure to ask an agent (and this will not be Dexters) for the history of the rental in terms of deposit return, and specifically any referrals to TDS and outcomes (in the same way, as a landlord, I should request corresponding information about tenants’ history with them). I would strongly recommend tenant referral to TDS where neither deposit or associated intentions are issued within reasonable timeframes, or where attempts are made to unreasonably retain deposit. 

The deposit amount is for me not a catastrophic sum to have to wait for, or to have lost in the event of the decision not going in my favour. It would however be much more serious for some people, dependent on return of one rental deposit to secure the next place to live. 

I hope Dexters reflect, and devote as much emphasis to the selection and retention of and communication with landlords as to corresponding efforts with tenants. I would consider this conducive to its claims of excellence in this crowded market space, to ethical professional conduct, and ultimately, to its reputation.

Dr · 22 October 2024

Agent replied · 22 October 2024

Dear Dr Gentry, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team

5/5

Google

Shout out to our sellers agents, who have gone out of their way to assist us, the buyers, the whole what through the (long) process. In particular Felix and Verity, have been helpful the whole way through and just generally a pleasure to deal with. Peter and Francesca.

Peter · 24 May 2025

5/5

Google

Huge thanks to Simon Avigdor and Team who superbly managed the marketing and completion on our Wimbledon home. They arranged a steady stream of eager buyers with minimal disruption to us and within days we achieved over our asking price. Great follow-up advice too for the move and guiding us through conveyancing. Brilliant result for all concerned. Highly recommended for professionalism and enthusiasm.

Tectonics · 23 October 2022

Agent replied · 22 October 2024

Thank you for your kind comments regarding Simon and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Petros Giorganios was always extremely…

Petros Giorganios was always extremely helpful during our tenancy. Although there were quite a few issues with the building he always tried his best to help us. He's been the best person we interacted with from Dexters over the last 2 years of renting from them

Lisa-Marie · 12 February 2024

Agent replied · 22 October 2024

Dear Lisa-Marie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Monika has been incredibly helpful

Monika has been incredibly helpful since being assigned to our property, she always replies quickly, she is extremely thorough and I feel like she genuinely cares about us having a good experience in our flat which is not very common in my experience.

Jake · 10 April 2024

Agent replied · 22 October 2024

Dear Jake, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

Recently agreed a rental property with Dexter's, dealing with Jesse Jacobs. We had a very positive experience. Jesse was extremely responsive to all our questions making this an easy decision to go forward with our agreement. Would highly recommend Dexter's estates agents & getting in contact with Jesse.

Ellie · 27 December 2023

Agent replied · 22 October 2024

Dear Ellie, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Donalina Gargrupe, Property Manager

Donalina is friendly and helpful. Also efficient and prompt. I would go so far as to say she went above and beyond what was required. I've had a long relationship with Dexters, when I had a property to let to tenants. I warmly recommend Donalina and the Dexters team.

Judith · 4 December 2023

Agent replied · 22 October 2024

Dear Judith, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I just want to say a massive thank you to Felix and Verity for helping us buy our first home! If we ever come to sell it, we will definitely use Dexters!

Flora · 18 October 2024

Agent replied · 22 October 2024

Dear Flora, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma

5/5

Google

“Connor from Dexter’s has been incredibly helpful and supportive in my search for a rental property. He went above and beyond to ensure that I was kept informed throughout the process, providing regular updates on potential properties and never leaving me without options. His approach was both professional and non-judgmental, making me feel comfortable and understood. Connor’s commitment to finding the right property for his clients was clear, and he genuinely worked hard to ensure my satisfaction. I greatly appreciate his efforts and the level of service he provided.”

Empress · 17 October 2024

Agent replied · 22 October 2024

Dear Empress, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

Connor Penfold made our renting process smooth and stress-free. Connor is super efficient, responsive, and always had our best interests at heart. My family couldn’t have asked for a better agent. Highly recommend!

Daniella · 1 October 2024

Agent replied · 22 October 2024

Dear Daniella, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma

5/5

Trustpilot

Trustworthy agent

All the staff are gracious. I feel warmly welcomed and supported.Especially Monika, who is also mentioned in other reviews, is indeed lovely. Kindhearted, polite, agile... she has everything to be a good support staff.Many thanks for letting me into a wonderful life!

Hiro · 27 April 2024

Agent replied · 22 October 2024

Dear Hiro, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team

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