5/5
TrustpilotSteve was genuine and honest great service
Steve was great very informative friendly and helpful infact i would say he was probably the most honest and reliable agent we have had so far just wish he was the agent selling our house.
Trusted Agent profile · Merton
Andrews Morden reviews in Merton
★★★★★
2,230 reviews across 2 platforms
84 London Road, Morden, London, SM4 5BA, Merton, SM4 5BA
Part of Andrews, see every office.
Andrews's office in Merton, at 84 London Road, is rated 4.8 out of 5 across 2,230 reviews on two platforms, including 221 Google reviews rated 4.6.
Reviews
Every review we hold for the Merton office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service from Luke Timms in Leasehold
We live in a Victorian conversion which requires considerable upkeep..followed Luke from another company as I know he’s got the expert knowledge to manage this. Great so have the peace of mind that our lovely old building is in safe hands.
Agent replied · 23 October 2024
Hi Melanie, thank you for taking the time to write us a five star review! Great to see Luke from our leasehold team has been keeping your mind at peace knowing your property is in good hands with him. Thank you again and all the best, Laura.
5/5
GoogleI've worked in customer service for year and i have never met someone so understanding and knowledgable in my life untol i met Nigel from the lettings department in Andrews Morden. I ended up renting from someone else but his customer service skills are second to none. Thanks Nigel.
5/5
TrustpilotWhen I met with the estate agent
When I met with the estate agent, Shamiya, she was lovely. Was very detailed in how she showed me around and was helpful with any questions I had.
Agent replied · 23 October 2024
Thank you, Chantelle! We're thrilled to hear Shamiya provided such a positive experience. Your feedback is greatly appreciated!
5/5
GoogleA pleasure working with Rebecca and Andrews. Their property management is great. Detailed and swift instructions makes the job a lot easier. Care and attention on every job.
Agent replied · 22 October 2024
Hi Jonathan,thank you for taking the time to leave us a review. Fantastic to see that Rebecca and the team have made your experience when dealing with us such a good one. Thanks, Rhys
5/5
TrustpilotExcellent viewing with Shamiya
I had a viewing with Shamiya today and it was a lovely experience. She answered all the questions I had and made me feel supported. Thank you!
Agent replied · 23 October 2024
Thank you, Liv. It's great to hear that Shamiya provided a supportive and informative experience. We appreciate your feedback!
5/5
TrustpilotPromt call back to arrange 2nd viewing
Promt call back to arrange 2nd viewing. The agent had good knowledge of the surroundings area and gave a very good impression of how to sell a house.
Agent replied · 23 October 2024
Thank you, Lloyd! We're thrilled to hear our agent's knowledge and promptness made a great impression. We appreciate your feedback!
5/5
TrustpilotAndrews Michael gives me a excellent service and he is great man.
Hi I have an excellent service with Michael and I am really happy that he was helping us very things, I am really really gratitude to him! Thanks
Agent replied · 23 October 2024
Thank you for the five star review.
4/5
TrustpilotWould recommend
Amy and Rebecca were very responsive and tried their hardest to keep everyone informed during a slightly tricky sale. Would recommend and have used Andrews a couple of times now.
5/5
GoogleExcellent customer service, start to end. Working with Julia was amazing, she was always available, very well informed, efficient, professional and extremely supportive throughout. Exactly what we needed as first time buyers. Highly recommend 😊PositiveResponsiveness, Quality, Professionalism
5/5
GoogleSameer Jamani from the Morden Branch was amazing. So helpful, genuine and honest! He made the offer and move in process so smooth. Highly recommend!!
5/5
TrustpilotI am very grateful to Ranjan Khilosia…
I am very grateful to Ranjan Khilosia for clear and precise clarification on how to process the electronic document. Proficient and friendly approach is the style of Andrews and Ranjan.
Agent replied · 23 October 2024
Thank you for sharing your experience with us. Great to see it was such a positive one. We know Ranjan will really appreciate it too. Thanks again, Rhys
5/5
GoogleNicky and team have done a great job looking after my late mother in laws house. They’ve looked after everything for us and that’s what we wanted. The tenants seem great and there have been no issues. Really professional and helpful always.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotHelpful and great communicators
Keli and the team have been so helpful throughout the process - they are very quick to respond and absolutely dedicated to providing good advice and making sure everything goes smoothly. Thanks!
5/5
GoogleVery happy with the service I received from Andrews. Brian and Boyan gave solid advice and we got a very competitive offer quickly.
Agent replied · 22 October 2024
Thank you, Chris! We're thrilled to hear Brian and Boyan provided solid advice and helped you secure a competitive offer quickly. Your satisfaction means a lot to us!
5/5
TrustpilotSatisfied client of long-standing
I have been a client of Andrews for almost 30 years and have found individual staff members of the company to be reliable and obliging. I can recommend Andrews as a well-run, efficient agency.
Agent replied · 23 October 2024
Hi Denny, thank you for taking the time to write us a five star review. Amazing to hear you have been with us for nearly 30 years now and I am so glad to hear you have had a lovely experience with us! Thanks for the recommendation too and all the best, Laura.
5/5
TrustpilotI have had many dealings with Andrews…
I have had many dealings with Andrews both with sales and rental and have always had great experiences with them. This time I found Raluca very helpful.
Agent replied · 23 October 2024
Hi Susan, thank you for the five star review. Amazing to see you've dealt with us numerous times over the years and fantastic to see you've always had great experiences with us. Thanks, Rhys
5/5
TrustpilotI recommend Andrews through 25 years of use
We have using Andrews to manage the letting of our residential property for 25+ years. As ever, we have been thoroughly satisfied with their performance. Here's to another 25 years!We have been delighted to welcome Tomasz Faba of the Southfield branch as our new advisor and first point of contact to help us let our property. Tomasz seamlessly negotiated a slightly tricky tenancy changeover. He was totally professional, very patient, showed great knowledge and experience, and constantly cheerful! I look forward to working with him again.
1/5
TrustpilotShockingly bad
Shockingly bad. Andrews have recently taken over the Coop group contract to manage on behalf of the freeholder. It's hard to tell whether they are just grossly incompetent or attempting to defraud the leaseholders by issuing spurious invoices. Either way if I was a freeholder I'd avoid asking Andrews to manage my portfolio.
Agent replied · 23 October 2024
Hi Mark, we’d like to look into what has happened here for you. Please could you contact our central support team with some more details (at wecare@andrewsonline.co.uk) so that we can investigate?
5/5
TrustpilotGreat service
Justine kept us up to date during a long sale and purchase. She was always available to help us through the process. Brilliant service from all of the staff. Would use again.
5/5
TrustpilotAmazing company
Amazing company, so friendly and kind. Me and my partner had a viewing with Kyle and he was very knowledgeable and caring to us and the property. Thank you :)
Agent replied · 23 October 2024
Hi Jack, thank you for writing a lovely five star review. I am so glad to hear Kyle impressed you with his knowledge and I am glad you had a great experience, thanks for sharing, Laura.
5/5
TrustpilotA credit to the business
Reece was both professional and honest, acting with the upmost integrity. He had fantastic knowledge of the local area making our viewing and decision making much easier.
5/5
TrustpilotBrian from Andrews Morden
BrianThank you very much for your help and support in getting us our dream forever family home. We do not think we need to move ever again after this house. It was a very long journey but we got there in the end thanks to you! Even when things were not going smoothly, you were here for us and you were fair and understanding to our situation. Thank you for your incredible support!! Amazing and brilliant experience dealing with you.ThanksM&D
5/5
TrustpilotAfter purchasing a property Luke Levy…
After purchasing a property Luke Levy and Jill Nicholson went above and beyond to ensure we could exchange and complete asap!! It's been a long process (due to solicitors) Jill stepped in to speed things up! FULLY RECOMMEND!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Andrews Merton won ESTAS awards in three years, most recently 2021.
ESTAS winner in three years: 2019, 2020, 2021.
ESTAS awards by year, 2019 to 2021
2021 1 Bronze ESTAS 2021 winners
- BronzeESTAS 2021: Lettings (Landlords), South East (Surrey)
2020 1 Silver and 1 Bronze ESTAS 2020 winners
- SilverESTAS 2020: Lettings (Landlords), South East (Surrey)
- BronzeESTAS 2020: Lettings (Tenants), South East (Surrey)
2019 1 Bronze ESTAS 2019 winners
- BronzeESTAS 2019: Lettings (Landlords), London South West
Source: ESTAS winners lists, as published, linked by year.
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Questions about Andrews Morden
Has Andrews Morden won any awards?
Yes. Andrews Morden won Bronze for Lettings (Landlords) in South East (Surrey) at the ESTAS 2021 awards, and 3 other industry awards since 2019.
