Trusted Agent profile · Merton

Andrews Morden reviews in Merton

4.8

★★★★★ Excellent

2,229 reviews across 2 platforms

84 London Road, Morden, London, SM4 5BA, Merton, SM4 5BA

Part of Andrews, see every office.

Andrews's office in Merton, at 84 London Road, is rated 4.8 out of 5 across 2,229 reviews on two platforms, including 221 Google reviews rated 4.6.

Google logo

4.6 / 5

221

Reviews on Google

This office

Trustpilot logo

2,008

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Merton office, from every platform, shown as written. First names only.

5/5

Trustpilot

V happy with my property mgmt

Jennifer Jones manages my property and she is absolutely brilliant - reliable, professional, helpful...everything you'd hope for from a property manager. I have been with Andrews for years and have been very happy with their service, communication and staff. Thank you very much!

TK85 · 8 March 2024

Agent replied · 23 October 2024

Thank you for the five star review. We know Jennifer works really hard to solve any issues that may arise during a tenancy, great to see she's been delivering a service to you and for your continue trust in Andrews over the years. Thanks again, Rhys

5/5

Trustpilot

Andrews Morden letting - would recommend

I have been very happy with the service (letting) provided by Mikesh and Sameer from the Morden branch of Andrews. They were very responsive to my numerous queries, very friendly when we spoke in person/on the phone and made the whole process run smoothly and efficiently. Thank you!

Miriam · 16 November 2023

Agent replied · 23 October 2024

Hi Miriam, thank you for the five star review, looks like the team were on hand to deliver you an exceptional service. Great to see we were keeping you updated along the way, definitely does tend to make things smoother.Thanks for your feedback, Rhys.

5/5

Trustpilot

Communication is Key

Lisa-Marie provided great guidance, support and communication throughout the buying process. Without this the whole process would've been a great deal more painful. Definitely would recommend to anyone else in the process.

Ian · 16 September 2024

Agent replied · 23 October 2024

Thank you, Ian! We're thrilled to hear Lisa-Marie made your buying process smooth and enjoyable. Your recommendation means a lot to us!

5/5

Google

We have been extremely happy with the Morden sales team. We were caught up during Covid and ended up having loosing 2 buyers during the time. The sales team were extremely pro-active each time organising viewings as the property was vacant; finding us new buyers and keeping us informed throughout the sale process. We have been very happy throughout with their service and would highly recommend them.PositiveResponsiveness, Professionalism

Karen · 23 October 2021

Agent replied · 22 October 2024

Hi Karen, thanks for sharing your experience with us. thanks for the review. We’re so pleased to read that we helped make you feel at ease during a stressful process! Wishing you all the best going forward. Andrews Morden

5/5

Google

I would have to say the experience so far has been great! Everyone is very helpful and polite. The person who we dealt with at the beginning has been Elvis who was outstanding in understanding our situation and finding the right place for us which he did and now in the process of buying. Would highly recommend to anyone looking to buy or rent. JayPositiveResponsiveness, Quality, Professionalism, Value

Jay · 23 October 2021

Agent replied · 22 October 2024

Good afternoon Jay, thank you so much for leaving us such a great review. It was our pleasure in being able to help you and we wish you the very best for the future.

5/5

Trustpilot

Emma from the Bear Flat branch

Emma was very professional and reassuring during our rather lengthy conveyancing process. We were in a rather lengthy chain and Emma made sure we were well informed at every stage. Many thanks Emma! We would highly recommend Andrews. Alice and David.

Alice · 21 February 2023

5/5

Trustpilot

Easy to get hold of, keep you updated!

Very contactable, they keep you up to date on progress, and are generally very easy to deal with. If they say they will find something out for you, they will, and they’ll get back to you asap with an Answer. This goes for all the team, Matt, James, Isaac!

Joe · 4 October 2023

Agent replied · 23 October 2024

Hi Joe, fantastic to read such a positive review for the team in Reigate, we really appreciate you sharing your experience and great to see that the team were able to answer all queries you had throughout your journey.Thanks, Rhys

1/5

Google

Absolute time wasters. I viewed a property during week days, placed an offer straightaway with all information required. Also I mentioned the fact that I have holidays booked and have a flight to catch in 10 days. Nothing was taken in consideration, wasted 4 working days and they returned to me with an answer that landlord has declined my offer. I would have appreciated any sort of urgency to be honest. Who takes 4 days to decide that’s it’s a NO. Had to cancel my flights and holidays due to the slow actions of Andrews estate agents Morden branch. So sorry but I am very disappointed of their laid back approach.

A · 23 October 2023

5/5

Google

We have been Andrews customers (tenants) for more than 10 years in 2 properties. Overall, compared to other agencies in the area, they are the better ones. Even if they are often limited by landlords, they are responsive and try to help with issues.They stuff are friendly but professional (especially Peter who was doing property checks).

Marcin · 23 October 2020

5/5

Trustpilot

Shamiya at the downend hub was very…

Shamiya at the downend hub was very welcoming and friendly. She answered all my questions and was very helpful during the viewing of the property. It was lovely to have a friendly atmosphere.

Ricky · 16 August 2024

Agent replied · 23 October 2024

Thank you, Ricky. We're happy to hear that Shamiya provided a welcoming and friendly experience. Your kind words mean a lot to us.

5/5

Trustpilot

Bex and Charmaine are always a pleasure…

Bex and Charmaine are always a pleasure to work with and go above and beyond to help such a breath of fresh air to know Andrews have these 2 lovely ladies working for them keep up the good work.

Phil · 24 April 2024

Agent replied · 23 October 2024

Hi Phil, thank you for the five star review. Fantastic to see that both Bex & Charmaine were able to help you, going above and beyond expectation. Thanks, Rhys

5/5

Trustpilot

Good support from Nancy Henley

Good support from Nancy Henley. She is very helpful and friendly in supporting clients in property viewing process to help make up their minds. Honest and insightful in providing information.

Ils2000 · 28 September 2024

Agent replied · 23 October 2024

Thank you for your kind words. We're happy to hear that Nancy provided you with excellent support and insightful information.

5/5

Trustpilot

Nancy was a great help

Nancy was a great help, very informative and polite, I did not end up buying as I chose one of my other options, but I would not hesitate to book viewings again with Andrews property group

Ohara · 19 June 2023

5/5

Trustpilot

Sammi review

We just had our viewing with Sammi , He was on time, helpful and very professional. He sent us the application form just before the viewing and they will hopefully move fast further

ALEXANDRU · 5 August 2024

Agent replied · 23 October 2024

Thank you, Alexandru! We're thrilled to hear about your positive experience with Sammi. We appreciate your feedback and look forward to assisting you further.

5/5

Trustpilot

Excellent service

Luke in the leasehold department has provided an excellent service since he became our property manager in July. He always responds promptly when I have something to raise, gets the job done and/or updates on the current status. He delivers what he says he will. Great job.

Lucy · 24 October 2023

Agent replied · 23 October 2024

Hi Lucy, thank you for taking the time to write Luke such a lovely review! I am so glad to hear he provided you with excellent service and is always on hand whenever you need him. Thanks again and all the best, Laura.

5/5

Trustpilot

Steven & Matt delt with the sale of my…

Steven & Matt delt with the sale of my house very professionally and efficiently. There were a few anxious moments during the process but they were dealt with and the team kept me updated and reassured all the way

John · 21 February 2023

5/5

Trustpilot

A great help in a difficult sales market.

I was very impressed by Brian Barnsby's proactive and energetic approach in a difficult market for sellers. He had lots of good suggestions for finding reliable buyers and for getting the chain moving. Definitely someone worth working with!

Cathy · 22 April 2024

Agent replied · 23 October 2024

Hi Cathy, thank you for taking the time to leave a five star review, brilliant to see that Brian gave you some great advice and insight into current market conditions. We know he will really appreciate your kind feedback, thanks again, Rhys.

5/5

Trustpilot

Really great and fast service

Really great and fast service, we were searching house for more than 5 months but Andrews Property helped us finding our dream house in just 10 days. Samantha Barrett handled all things excellently and guide us through all steps with politeness.

Umer · 20 February 2024

Agent replied · 23 October 2024

Hi Umer, thank you for taking the time to write us a five star review. Fantastic to hear you received great and fast service from us and we were able to find you your dream home. Great to hear Samantha was able to help. Thanks again and all the best, Laura.

5/5

Trustpilot

Efficient and helpful service from the Bear Flat office

We’ve just bought a house through the Andrews Bear Flat office, and found the experience easy and mercifully uneventful. In particular we found Sophia and Emma both always responsive and helpful.

Mark · 23 August 2024

Agent replied · 23 October 2024

Thank you, Mark. We're delighted to hear that Sophia and Emma made your home-buying experience a smooth one. Congratulations on your new home!

5/5

Trustpilot

Grateful is an understatement

Was first time using this agency and they have helped me out so much in getting a place for me and my son to rent close to his school, Saw the property and got an answer the same day was greatest day this year.

Karl · 11 December 2023

Agent replied · 23 October 2024

Hi Karl, what a great review! We love seeing our customers stories of how we've helped them find a new home. So pleased to see you found somewhere that is in a perfect location for you and your family. Thanks for taking the time to give your feedback.

5/5

Trustpilot

Highly Recommend

We bought our place from one of Andrews clients and Drew was their estate agent. He always went above and beyond to keep us informed and helped make the process as smooth as it could be. Highly recommend.

Chris · 8 March 2023

5/5

Google

Have been using Andrews in a professional capacity for several years and they have always been efficient and friendly. Would highly recommend.

Natacha · 4 January 2025

Agent replied · 9 January 2025

Thank you for your kind words and for being a loyal Andrews customer Natacha. We're thrilled to hear about your positive experience with Andrews Morden. Your recommendation means a lot to us! Best wishes, Jake

5/5

Trustpilot

Shannon guided us through our sale…

Shannon guided us through our sale every step of the way, she was brilliant and kept us at ease with amazing communication! Also being available as of when was needed. Amazing experience.

Hannah · 1 August 2024

Agent replied · 23 October 2024

Thanks for your feedback Hannah. It's great to hear about how Shannon supported you through your sale, I'll pass it on your feedback to her.

5/5

Trustpilot

Thank you

Hi,Thankyou for helping us to find our new homes.Special thanks to Jasmine who helped us throughout the process. She is a highly professional and helpful person. I will surely recommend your services to my friends.

NIKHITHA · 4 June 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Awards

Industry awards

Andrews Merton won ESTAS awards in three years, most recently 2021.

ESTAS winner in three years: 2021, 2020, 2019.

ESTAS awards by year, 2021 to 2019
  • 2021 1 Bronze ESTAS 2021 winners

    • BronzeESTAS 2021: Lettings (Landlords), South East (Surrey)
  • 2020 1 Silver and 1 Bronze ESTAS 2020 winners

    • SilverESTAS 2020: Lettings (Landlords), South East (Surrey)
    • BronzeESTAS 2020: Lettings (Tenants), South East (Surrey)
  • 2019 1 Bronze ESTAS 2019 winners

    • BronzeESTAS 2019: Lettings (Landlords), London South West

Source: ESTAS winners lists, as published, linked by year.

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Has Andrews Morden won any awards?

Yes. Andrews Morden won Bronze for Lettings (Landlords) in South East (Surrey) at the ESTAS 2021 awards, and 3 other industry awards since 2019.

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