Trusted Agent profile · Merton
★★★★★
2,229 reviews across 2 platforms
84 London Road, Morden, London, SM4 5BA, Merton, SM4 5BA
Part of Andrews, see every office.
Andrews's office in Merton, at 84 London Road, is rated 4.8 out of 5 across 2,229 reviews on two platforms, including 221 Google reviews rated 4.6.
Every review we hold for the Merton office, from every platform, shown as written. First names only.
5/5
GoogleI had a viewing with Laila and she was great! Had all the answers to my questions and made the appt. Same day - highly recommend
Thank you, Marcus, for your wonderful feedback! We're thrilled to hear that Laila provided you with an excellent experience. Your recommendation means a lot to us. If you need further assistance, feel free to reach out. Best wishes , Lisa
5/5
TrustpilotWonderful property viewing
Shamiya gave a welcoming and charismatic tour of the property. She was very helpful with any questions I had and answered many before I could ask them, showing how well she knows the properties she is showing and what tenants are looking for.
Thank you, Jodie. It's great to hear Shamiya provided such a welcoming and informative property viewing. Your feedback is much appreciated.
4/5
TrustpilotGreat viewing with Nancy Henley
I was met by Nancy Henley to be shown around the property. The viewing was on time and I was able to receive all the information I needed. Nancy was able to answer all the questions. The agency was quick with their responses and booking the viewing slot.
5/5
TrustpilotAndrews are always professional
Andrews are always professional, and act fairly on behalf of both the tenant and landlord. They have managed my properties for years and I would highly recommend them. Rebekah, my property manager and the team are always on hand to offer support and advice and act quickly on any issues raised by tenants.
Hi Janey, thank you for the five star review and sharing your experience with Andrews. Brilliant to see that you've trusted us with your properties for years and that you've received such brilliant service, we know Rebekah plus the team will really appreciate seeing your feedback. Thanks, Rhys
5/5
TrustpilotFantastic 🤩
We have had great experience with Janine, Derbyshire from Andrews letting agent so far. She has been doing a sterling job and always on top of her work. When she is handling your case then your property management problems are being dealt with and will be resolved in a swift and timely manner.
Hi Sushant, thank you for the review, brilliant to see that Janine has been on hand to help you out whenever required. Fantastic to see that you've had such a positive experience with Andrews. Thanks, Rhys
5/5
TrustpilotFantastic service
Andrews have been fantastic - from arranging two very busy open days to securing me the best offer and helping me to arrange my mortgage. The sale went through very smoothly. The communication was excellent and they managed the chain very well. The team are very friendly and professional.
Hi Natalie, we appreciate you taking the time to leave us a five star review. Amazing to see that we were able to help you with your sale and your mortgage too. Glad to see all went well and we know the team really appreciate your positive feedback, many thanks, Rhys.
5/5
TrustpilotShanon was very friendly.
Shanon was lovely and friendly.
Hi Joanne, thank you for the review. Great to see you had such a nice experience with Shannon. Thanks, Rhys
5/5
TrustpilotHayley Tennet
Hayley Tennet, has been so helpful in finding me and my friends a house for September. She has gone the extra mile in helping us , which is very good of her. She has been so approachable and kind on the phone with me, this has made my experience with Andrews outstanding.
Hi Ellie, thank you for the five star review. It's great to see we were able to help you and your friends find your new home. We know Hayley will appreciate all the kind words, thanks again, Rhys
5/5
TrustpilotNicole was a great help
Nicole was a great help, lovely to work with
Hi Madalina, we really appreciate you leaving us a five star review for Nicole. Brilliant to see you had a great experience with us. Thanks, Rhys
5/5
TrustpilotLamont was polite & professional
Lamont was polite & professional, providing me with printouts of similar properties in the area to back up his valuation of my property. He was friendly & patient responding to all my questions even when not directly related to his visit; it made for a pleasant experience.
1/5
TrustpilotThe rental side of there business is…
The rental side of there business is organised outside of there branches. Which means rental renewals are double the amount the competition charges and they don't have the local knowledge regarding rents and availability for the area. Rental agents need to be local and informed - unfortunately this business model they have adopted is unprofessional and misinformed. Andrews need to bring it back into local branches.
I am sorry to hear about your experience.I have recently joined Andrews as CEO and have made customer experience a key priority across our business including Sales, Lettings and other business lines. Thank you for your feedback which is gratefully received. We are in the process of making changes to our model in order to be able to better support Landlords and Tenants. These changes, which should be complete by the end of 2023, will see Lettings branches take a clearer role in supporting customers.Carl HowardGroup Chief Executive
5/5
GoogleHad a really good experience with andrews, particularly Julia and Tracy went above and beyond to get our sale over the line before the stamp duty holiday deadline
Good morning Amish, thank you for your feedback regarding the Morden sales team. Thanks so much for leaving us a 5 star review! We’re so pleased to hear that Julia and Tracy were able to help in getting the sale over the line in the timescales you needed! We wish you and the family all the best.
5/5
TrustpilotAndrews Property is a good property…
Andrews Property is a good property company. The agents are very professional and nice. Especially Andrew Bannerman, he did a good job to handling the transaction for both side buyer and owner. All the follow up are very well and give us confidence to stick with them. Highly recommended!!!!
5/5
TrustpilotLouise took the initiative in the…
Louise took the initiative in the tenancy renewal and managed to negotiate a fair and reasonable but not insignificant increase in the rent for our rental property. She also dealt with an urgent maintenance issue promptly and effectively.
Thank you, Mr Dearlove, for your kind words. We're delighted to hear that Louise provided excellent service in both the tenancy renewal and maintenance issue. Best wishes ,Lisa
5/5
TrustpilotGood, friendly estate agent.
Stephen from Andrews was a really nice guy to deal with. Had answers to our questions and plenty of good local knowledge. It was a relaxed and informative viewing and that isn’t the case with all agents.
Thank you, Adam! We're really happy to hear that Stephen provided a relaxed and informative experience. Your positive feedback means a lot to us. Best wishes, Jake
5/5
TrustpilotProfessional, friendly and respectful.
I would highly recommend Andrews to anyone wishing to sell their home. Matt, Isaac and the team have been professional, helpful and respectful of our home from when I first met with them right through the sale process. They are always easy to contact and they kept us updated on the sale process throughout.
5/5
GoogleWe been renting with Andrews for several years. The last couple of months been very stressful but we were lucky to have Rebecca as our agent .She was always kind,friendly, willing to help us with everything and was quick to solve all our issues we had.
Hi Nicoleta, thank you for the review. Sorry to hear that the last few months have been stressful, however we are really pleased to see that Rebecca has been on hand to help you whenever required. Thank you for sharing, we know Rebecca and the rest of the team will really appreciate it. Thanks again, Rhys
5/5
TrustpilotSumita Jolly
Sumita Jolly, Senior Negotiator at the Kingsbury office has always been my “go to” She really knows her stuff and always makes me feel like I’m her No.1 client. I’ve been with Andrews for years and I look forward to dealing with Nikiya, Sarah, Tara Darling (you have some big shoes to fill)
Hi Sasha, thank you for the five star review. It's brilliant to see that Sumita has been able to provide you with such a great service over the years. We are confident your new main points of contact will be able to pick up where Sumita have left off. We know that Sumita will really appreciate the feedback and likely still be keeping an eye on your file every now and then! Thanks, Rhys
5/5
TrustpilotAndrews bath central have gone above…
Andrews bath central have gone above and beyond to help me out and find a place from start to finish mark Jervis guided me all the way with the help from his team at bath central I found the perfect place to call home thankyou all at bath central.
Hi Lexie, thank you for the five star review! Fantastic to see that Mark and the team have been able to assist you each step of the way, we are so pleased you've found your new home and that we played a part, hope you are settled in well. Thanks, Rhys
5/5
TrustpilotMy greatest thanks
I would have to give my greatest thanks to Mrs Tracy Burden from Andrews Property who give me close following up and update for such a long journey of the whole buying process. She is proactive, professional and responsible. I will definitely recommend her if anyone is looking to find a right person for buying.
4/5
TrustpilotKatie Maggs was excellent!
Katie Maggs was excellent, especially when my conveyancers were slightly delayed, things didn't seem to be moving or if I had any questions that weren't explained by my conveyancers and assumed I would know specific details as a first time buyer. Katie stayed in touch throughout and was a great support - thanks again!
5/5
GoogleReally impressed with how the team at Morden went out of their way to get our property sold, the number of viewings and subsequent offers was unprecedented. After delays in our own purchase, the sales team went out of their way to work the deal with our seller too, ultimately we ended up purchasing through another agent, but these guys were exemplary.PositiveResponsiveness, Professionalism
5/5
TrustpilotPositive experience
Andrew's were the agency which managed the sale of the flat I bought (my first home!). Matt Wood in particular was terriffic, he explained everything in detail, was patient and professional with my queries and made the overall experience very positive. Would highly recommend using this agency.
Thank you for taking the time to leave us a review. We are so pleased your trusted us with the sale of your first home, fantastic to see that everything went well and that Matt provided you with a superb service. Thanks again, Rhys
5/5
GoogleJust started renting a property through Andrews. Everything has run very smoothly and everyone has been extremely helpful especially Nadine and Gemma appreciate all the help.PositiveResponsiveness, Professionalism
Hi Lauren, thanks so much for leaving us a 5 star review! We’re so pleased to hear that we were able to make this a stress free experience for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrews Merton won ESTAS awards in three years, most recently 2021.
ESTAS winner in three years: 2021, 2020, 2019.
ESTAS awards by year, 2021 to 20192021 1 Bronze ESTAS 2021 winners
2020 1 Silver and 1 Bronze ESTAS 2020 winners
2019 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Andrews Morden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merton.
Yes. Andrews Morden won Bronze for Lettings (Landlords) in South East (Surrey) at the ESTAS 2021 awards, and 3 other industry awards since 2019.
