Martin and Co Merthyr Tydfil reviews

★★★★★ 2/5

Trustpilot

Slow service

Staff were pleasant but it takes absolutely ages to get a response to any queries.I often got fobbed off when calling or e-mailing the agency. When I went to the check in meeting the lady was smoking outside the flat, which I consider to be unprofessional. Further to this, i had no information given to me about the moving out process until I resorted to contacting the manager.

L · 19 July 2018

★★★★★ 1/5

Trustpilot

Show customers more respect

My experience with Martin & Co 13-15 Worcester Street, Gloucester GL1 3AJ was disappointing, to say the least. I have worked in the service industry for 35 years, and I can say with good authority that I have never experienced such an unprofessional company as Martin & Co. With a 72% 1-star rating this company continues to provide poor service, at the expense might I add to my fellow customers.This is a message to the managers and staff at all the Martin & Co branches mentioned on the Trust Pilot website. Your conduct is rather unsporting and causes a great deal of stress to us customers. Please treat us with a little more respect. Should you heed this suggestion, you may see a decline in the amount negative comments you are getting.While you all at Martin & Co digest this message, would you be kind enough to give me a refund of my deposit? I think in my case that would be an honorable and decent thing to do.It would also be helpful if you would be good enough to respond to the email I sent you in December.From Ian in Gloucester

Ian · 15 January 2023

★★★★★ 5/5

Trustpilot

Amazing service and great people

I would thoroughly recommend Martin & Co to anyone and everyone I know. I can honestly say that the service I have received has been consistently excelllent and the staff in the Horsham branch (Tim, Daniel and Karen) are genuinely good people who will go the extra mile to make sure everything is in order - they are a credit to the company. Thank you again guys.

Sam · 20 December 2018

★★★★★ 1/5

Trustpilot

I am self employed, looking for a property to let.

Trying to register with Folkestone Branch, spoken to Rachel with the intend of looking for a property to rent, she was totally unhelpfull on the phone and definitely rude: I have never been spoken like this before, and definetly not from a custmore advicer. She was not interested in take any business for the company. Totally an awful experience. Please avoid them.

Mrs · 16 April 2024

★★★★★ 1/5

Trustpilot

Dirty bunch of crooks

Dirty bunch of crooks . Ignore all calls for repairs and leave a family with babies in poor conditions with damp, unrepaired dangerous conditions and when you have enpugh and move out they then reply to email very promptly accusing you of leaving the place a mess and saying you're at fault for all the repairs . Will do anything to keep deposits. STAY AWAY BAD COMPANY

Thomas · 15 August 2018

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs

Avoid this agency at all costs. Yeovil Branch. Scam you out of the majority of your deposit return. They ignore all the Landlords failings when you move into the property with a list of faults and deduct pretty much all your deposit on handback with faults (such as mould) that you cannot prevent because of the condition of the room. Appalling treatment and completely unprofessional staff. They just wash their hands of you.

David · 27 July 2023

★★★★★ 5/5

Trustpilot

Excellent!!

I used Martin & Co in Dundee to sell my flat, I can't recommend Harry enough. Not only did he get me more than I first anticipated, it only took them 10 days from the flat being listed to an accepted offer. Brilliant!

Callum · 4 June 2021

★★★★★ 4/5

Trustpilot

My first time trying to let

I didn't end up finding a property through Martin and Co, but my experience with them was very good - I worked with a young woman named Charlotte who was very good at explaining the different steps of the process to me and helping me to understand what needed to be done (I am only 18 and this is my first experience in letting). Additionally, when my potential landlord let me down (through no fault of the company) I was able to speak to the manager who was very apologetic and then Charlotte continued to help me look at other places. Overall, my experience with Martin and Co (Westbury) was very positive.

Logan · 23 November 2022

★★★★★ 5/5

Trustpilot

Tenants

This is for the Gloucester branch hallum has been an asset to me on finding tenants for my Propertys he has a brilliant eye for choosing the ideal tenants which takes all the worries away!!! Many thanks to hallum and the Martin &co staff for all there help .

Dave · 4 November 2024

★★★★★ 5/5

Trustpilot

Really good experience

Dealt with Nasreen and Sharon, was sorted very quickly and with incredible professionalism and friendliness!! I only had a week or so for moving, and was heard and kept in contact with throughout the process. Really impressed with the service I’ve received so far!! Thank you!

Milly · 1 July 2020

★★★★★ 5/5

Trustpilot

Great service!!

My experience so far with Martin and Co has been great! Liam has helped us in finding accommodation after very little help from other letting agents around Falmouth. After viewing a few properties with them they did not give up in helping us to find a home. They are polite, attentive and hardworking. They also have a website in which you can sign into your personal account to see all the information about your tenancy which is super helpful. We are looking forward to moving into our new home with thanks to Martin And Co.

Ollie · 3 November 2022

★★★★★ 5/5

Trustpilot

Excellent Service the team are really…

Excellent Service the team are really friendly and personalise the service that you receive.Josh was really helpful and professional at the first viewing and Amy, Hannah and the team worked quickly and have been really officiant to complete our move Thanks so much

Harriet · 25 February 2021

★★★★★ 1/5

Trustpilot

DO NOT DELETE/REMOVE HONEST REVIEW(S)

Why do Martin & Co constantly remove honest reviews?Is it because honest reviews give 1 (preferably zero) Stars?Martin & Co need to accept that their POOR rating is (and always be) higher than their Excellent/Good rating.Instead of deleting these honest reviews, strive for perfection in ALL Offices/Branches!

Ms · 30 November 2022

★★★★★ 5/5

Trustpilot

Excellent

Having looked for a property for nearly 8 months, I had come to loath interacting with eattae agents. Martin and Co was a breathe of fresh air, specifically Claire in the Tamworth office, who was exceptional. Sadly we have not managed to get the deal away this time but I look forward to seeing what they have coming on in the future. She is a credit to this company.Ed

Guy · 29 September 2023

★★★★★ 5/5

Google

Martin & Co have been brilliant selling our property. We had numerous issues with solicitors but Henry from the Merthyr office was quick to offer advice and guidance on what to do next and how to manage the problems we were having. The thing that really helped was Henry's experience, helping promote our property and advising the best way to advertise it to gain maximum exposure. We would 100% use Martin and Co again when selling our next property. Thanks guys we really appreciate it!!

Tom · 12 October 2022

★★★★★ 1/5

Trustpilot

Not responsible

They are the worst letting agency I come across in the UK, they won’t respond to any complaint for months , we need to do multiple follow ups for any work to be done, they won’t bother about tenants issues / problems with the ongoing maintenance issues in the flat. I definitely never recommend to anyone to go with this agency.

Rajesh · 21 March 2024

★★★★★ 5/5

Google

Henry was great when purchasing my flat. He supported and provided an excellent communications. Abigail was very friendly and helpful in letting process. They are very professional. All my enquiries were responded straight forward. Highly recommended.

Tugce · 17 April 2022

★★★★★ 5/5

Trustpilot

Helpful and friendly negotiations!

Just going ahead with a property in Falmouth. Had the best help from Danielle Mankee who has got me the property I really desired. Very friendly and professional approach. Incredibly quick and smooth negotiations. Always at the end of the phone to help. Thank you Danielle!

Aiden · 2 November 2019

★★★★★ 5/5

Google

Used these guys when selling my late Father's house. Found me a buyer in less than a week and kept me updated throughout the process. Fees were broadly in line with other agents and would definitely use again.

Mark · 12 October 2021

★★★★★ 5/5

Google

chloe has been an absolute star with assisting my partner and i with the property. any issues we flag are immediately raised to the maintenance team. chloe is very professional and quick to help out. i’ve had issues in the past with previous letting agencies due to being a young tenant but martin & co have been wonderful

Kate · 17 April 2024

★★★★★ 4/5

Trustpilot

Gloucester

No issues what so ever! Me and my partner are first time buyers and we had all the support we needed from the company especially Adam Sambell. We are based in Gloucester and wouldnt hesitate to advise any other buyers to use Martin & Co. Thank you

Tony · 4 December 2018

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional and difficult to deal with.

Diana · 31 January 2026

★★★★★ 1/5

Trustpilot

Want a laugh?

Currently sat in a house with patio doors that won't close, it's 0 degrees and also a security issue.They'll have someone come back to me in the morning apparently. No rush Martin and co.... I'll just gladly sit here with icicles on my balls!

Paul · 8 December 2022

★★★★★ 1/5

Trustpilot

Absolutely useless

Absolutely useless, phoned Friday and Saturday and was informed lettings would call me back, it’s not the first time it’s happened with this company either, called them since 9 this morning and nothing, how can you call yourself an estate agent is laughable

Chris · 9 January 2023