Martin and Co Merthyr Tydfil reviews

★★★★★ 1/5

Trustpilot

Didn’t receive applications

Found the perfect flat with them, good price and location. Went for a viewing, were really happy with it, and were told we would be sent applications. I was sent one a couple of days late, but my partner was not sent one at all. We both rang and emailed all week to ask for this to be sent over but it never was. I then rang today to find out that the property was no longer available and we couldn’t even fully apply.

Ellie · 10 July 2023

★★★★★ 1/5

Trustpilot

I personally believe this letting…

I personally believe this letting agency only selects British nationals to let there properties because why would I apply to more than 8 properties and got none when I clearly work full time earn more than enough and not get a property. WHYYYYYYYYYYY IT JUST SCREAMS RACISM SINCE AUGUST WE ARE IN DECEMBER NOTHING YET!!!

Jessica · 22 November 2022

★★★★★ 5/5

Google

Recently dealt with Chloe and Danielle from the Merthyr branch. Excellent professionals with great local knowledge. Highly recommended.

Jonathan · 17 May 2024

★★★★★ 1/5

Trustpilot

AVOID!

Would give 0 stars if I could. Please AVOID this company. I am a disabled individual and they have treated me with complete and utter disrespect and are now trying everything to get every penny from me. Our landlord was texting us personally saying one thing and the estate agent texting us another thing which caused a lot of stress and upset. The workers in the huddersfield office and rude, cannot communicate properly and quite frankly cannot seem to add their maths up properly! Please do yourselves a favour and avoid this corrupt and awful company.

Lewis · 27 June 2023

★★★★★ 1/5

Trustpilot

The woman I had to deal with at their…

The woman I had to deal with at their Norwich branch spent more time moaning to me about how busy they all were, before quickly switching from “you may need a guarantor” to “you will need a guarantor” & refused to offer a viewing on the property I was enquiring about before deciding to lecture me about the fact that for insurance purposes, landlords need a form referencing. While she was actually correct, I failed to see why she decided to tell me this when I never gave any indication that I objected to being referenced in the first place. It would be splendid if someone could tell her that she’s not the only person on the entire planet who is busy. We’ll all busy, I’m busy too. We all have lives to lead & jobs to hold down & we don’t have time to deal with - who is clearly a tea lady posing as an agent - “agents” who can’t decide as to whether a potential tenant might need a guarantor or who does need a guarantor. If she worked for me, she’d be flipping burgers in McDonalds. She’s a disgrace to the firm & she needs firing.You would expect this behaviour from some multi-national energy company who outsource their customer service operators - who can barely speak English - to third world countries so they can get away with paying them 0.01 rupees a year, but for a professional regulated organisation, I’d expect better. ….& in 3,2,1 “ Hello TheHonestPrussian, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?”Adorable…

TheHonestPrussian · 25 June 2023

★★★★★ 1/5

Trustpilot

Gets worse and worse

My local office gets worse and worse by the year. Since using them almost three years ago now, four members of staff have left. One in particular was very rude and stuck up. She was conversing with the management company behind our backs, slagging us off. Very unprofessional. The new staff are useless morons who don't seem to do anything and can't even reply to emails. The person in charge seems to do everything and can't even be bothered to send us the rest of the tenancy agreements. Every time something needs doing we have to keep ringing them or visiting them. They're a joke.

Ben · 21 June 2023

★★★★★ 5/5

Trustpilot

Martin & Co Ringwood we’re just…

Martin & Co Ringwood were just fantastic. Marie was so professional and helpful and kind . Everything was so smooth and efficient and so quick and Marie kept in touch every step of the way of the tenancy application.I would thoroughly recommend them 5⭐️

Ruth · 17 February 2022

★★★★★ 1/5

Trustpilot

AVOID AT all cost!!!!

AVOID AT all cost!!!!Martin & Co STAINES are scammers!!!The made me paying 2 extra weeks, even giving the notice 6 weeks before. The new owner of the state agency is discusting. She invented things to keep my holding deposit, even they knew some problems of the flat were there before I started my contract. I had to speak with my solicitor and with the Citizen Advise Bureu of Lambeth and i had to open a dispute with the DPS. The ripped me around £500.Never sing a contract with this rubbish agency. CAUTION: AVOID-AVOID-AVOID

David · 16 May 2023

★★★★★ 1/5

Trustpilot

Stole money

Don’t work with these thief’s! They lied all rules just to steal the holding fee, I needed short period stay flat and was ready to pay upfront as it’s 6k£ only, and usually you don’t need for that to share your personal bank statement! I was renting in London and never had to show my personal bank statements with anyone! They lied to me and said I don’t need any references. They are scam! They won’t give your money back, be careful!

Meg · 9 May 2023

★★★★★ 1/5

Trustpilot

Incompetent, useless, ignorant time wasters

I’d give -0 stars if that was an option. You can’t even call this an estate agents. Not a single person with a brain cell, let alone any customer service or knowledge of landlord/tenant rights. Absolutely shocking service since the beginning of having the displeasure of dealing with them. Avoid at all costs!!!

Jade · 16 November 2024

★★★★★ 1/5

Trustpilot

Just the worst.

Simply the worst estate / letting agents I ever had the displeasure of dealing with. The lethal combination of extortionate fees, disrespectful staff and horrendous service. Having rented property with different agencies over the years, Martin & Co, Central Manchester are easily the worst I've come across by a country mile - and that really is saying something.Please save your money, effort and precious time by AVOIDING them at all cost.

JP · 13 July 2018

★★★★★ 1/5

Trustpilot

As a landlord this has to be the worst…

As a landlord this has to be the worst company I've ever had to deal with.I've had the phone put down on me muliple times, contracts alterations not taken notice of, dealt with rude staff. The builders they employ: Think long hard and carefully before you let them loose on your house ; they're more than prepared to overcharge and not guarantee their work and quote text from a book!! Then there's the issue of deposits not being returned on time even with 6 months notice!! Do yourself a favour and find a different lettings agent. I'm really surprised these people are still business!

Phil · 24 April 2023

★★★★★ 1/5

Trustpilot

Martin & Co - Non Neutral Letting Agency I have ever come across

As a tenant who has resided with Martin and Co for the past 1 year and 8 months, I regret to provide negative feedback regarding my move-out experience. Unfortunately, I found the team to be heavily biased in favor of the landlord, leading to a delay of approximately one month in receiving confirmation of my move-out date. The staff's apparent lack of impartiality was evident in their communication, which emphasized rules and regulations for tenants without addressing concerns or delays reported by the tenant against the landlord.Despite returning the property in the same condition as received and having it professionally cleaned, I was charged £150 for something I did not accept. Although I paid to avoid further complications, I am disappointed that Martin and Co appeared to be wholly one-sided.In my opinion, a letting agency's success relies on their ability to act as a neutral party between tenants and landlords. Unfortunately, Martin and Co's lack of impartiality has left me with a negative impression, and I have already informed my acquaintances of my experience to avoid such an outcome in the future.

Anees · 21 April 2023

★★★★★ 5/5

Trustpilot

Excellent service and happy to help.

First-time renter and Martin & Co made the experience pleasant and stress-free. They were always helpful and answered all the questions I had (no matter how stupid). I want to say a special thanks to Zak Taylor and John in the Huddersfield branch for helping me to much.

Aaron · 26 February 2021

★★★★★ 5/5

Trustpilot

We had a great experience using Martin…

We had a great experience using Martin & Co in Streatham.Anthony helped immensely with getting us moved in within our timeframes.Thank you Alison

Alison · 21 February 2018

★★★★★ 1/5

Trustpilot

I had a view booked for 2pm in…

I had a view booked for 2pm in Birmingham city centre, I don’t live in Birmingham city centre.office rung at 1pm to confirm I was coming to the property view, I said I was.I was 4to5 mins late and there was no one there anymore. Called the office, they said that I have to wait for the next view, I asked when, and on the phone they said next 5 mins. I waited 16 mins to then the agent comes out and tells me that’s it, I can not see the house. He did say in the end when I explain how wrong this was. “Let me see when is the next view.” I was by the entrance, you just had to let me in and spend 5 mins showing the place. Absurd how commercial we are treated when we trying to find a place to call home for a few years to come.

Paulo · 8 April 2023

★★★★★ 1/5

Trustpilot

Disgusting company (Ashford branch)…

Disgusting company (Ashford branch) they will do evening to hold on your deposit. All other neighbours (tenants with Martin & co) had the same experience. Some left their homes in a even better condition than rented initially but they still had the deposit holded for ridiculous and unreal reasons. Avoid by all means if you want to keep your deposit.

Psycho · 11 July 2024

★★★★★ 1/5

Trustpilot

Greed, taking advantage, un-reliable!

I’m very disappointed and somewhat not so surprised... I made sure to return the apartment in the manner I received it to the best of my ability. There’s no point of me complaining here and throwing an tantrum because you’re business does not care what I have to say. You’re charging me £105 for cleaning and perhaps think this the best for Martin and Co but fail to realise that you’re damaging relations with future tenants. The fridge freezer crack I can slide as I may have missed this but the bed and bath light clean for £85 is absurd. That’s a ridiculous charge for such a job. But you know you can get away with it because you have the upper hand taking money from my initial deposit. As for the utility providers and forwarding address, what was the point of me filling in the form when handing over the keys? You already have the information in your records. Why are you again asking me for this information. I understand this sounds unreasonable of me to have a go at Martin and Co but I’ve very let down with how things have been handled. I hope the £85 ridiculous and greedy charge for light clean is worth it. If it was £30 I wouldn’t even mention in, I guess you want the property to be of the highest quality for next tenants but £85 tells me you think its okay to take advantage of ex-tenants. I really hope lessons are learnt here, I’m sure reputation or relations of Martin & Co is valued, clearly its not.

Mortaza · 17 March 2023

★★★★★ 1/5

Trustpilot

Unhelpful, might as well have done the job myself

Dealt with the Gloucester branch to buy a property.I know they are not representing me, as I'm not paying them, however you would think it would be in their interest to help my side too.Little to no chasing done. My property is currently at 26 weeks and I still do not have a completion date!Every time I've complained I get told "we are doing everything we can" and then an email would be sent.I am a first time buyer with no idea about property purchase/selling and little to no help was forthcoming until I asked for it.I will never use this estate agent again.

Channon · 13 March 2023

★★★★★ 5/5

Trustpilot

Thanks Gina and Nic

I have been living in a house managed by Martin and Co for almost a year. Once we ran out of hot water in winters due to some issues with boiler. Gina ensured that the issue is resolved quickly. I find the Martin and Co team (Both Gina and Nic) very professional and efficient.

Anubha · 22 July 2022

★★★★★ 5/5

Trustpilot

Just let my property through Martin &…

Just let my property through Martin & Co Truro. What could have been very stressful was made easy by the attitude of the team. The inventory was excellent, contracting and referencing ideal, all very easy and straightforward. Very happy with the service so far.I have rented a property myself in the past and had very mixed experiences so am pleased with the professional nature of Will & his team

Ksm · 2 August 2018

★★★★★ 1/5

Trustpilot

No hot water since moving in over a month ago

Moved in on 26 December and hot water wasn’t working, reported to Martin & Co saltaire that same week, now on 26th January still no further forward, 3 separate plumber visits and they are still unable to sort out the problem, meanwhile I am having to pay to heat up a full tank of water every day which I am not getting access to due to the faults. Emailed Martin and Co about this to see if they can offer me any help as I am struggling to afford my electric bill due to this and have paid them over 2k in total to move in including rent and deposits however responded that the previous tenant never reported any issues and they are being prompt with their repair response. Still no hot water and in the coldest months of the year. Martin and Co clearly do not care about the tenants I wish I never moved here

Rhi · 26 January 2023

★★★★★ 1/5

Trustpilot

Horrid experience in Uckfield branch

Horrid experience in Uckfield branch! I viewed a flat above the office and I was greeted by a women. I've lived on my own since 19 so I have quite a solid experience with how a viewing must go. I was questioned by my age only being 21, and upon taking photos and measurements of the flat I asked for the washing machine cupboard measurements as I have my own furtniture. I was told somethng along the lines of 'lets see if you get the place first'. I had to walk myself through the flat as the estate agent stood there just following me. I then luckily got the appartment which I was grateful for. On my moving day I was handed a bunch of coloured keys and when I asked which is the main door key, a gent told me that he had no idea and they were handed to him like that. I was told to try each one out as they didnt know themselves. Wow! The appartment was directly above their office and no one offered to help me until I had to call them to say I needed help getting into my flat. I must say their maintenance team was great, no issues with the flat. I was told the landlord was selling the property and I had nothing to worry about as my tenancy would not be affected. I was then given notice to move out in my first 6 months due the property being sold to a private buyer. I had holidays booked, and asked Martin & Co kindly if I could extend the contract and move out when I came back from holiday (a few days after contract ended) otherwise I would have to move out one month early, and pay rent for a place I wouldnt even be living. I was immediatly told no. My new Estate Agents even questioned why they were not allowing this? I then rushed to find a new appartment and went out of my way every single viewing to make sure the place was clean. I even gave them my keys to enter the flat on a few occasions. They once left the corridoor light on, the next time they failed to even lock my front door, and the third time they admitted to forgetting to lock the door because one of their colegues 'couldnt lock it'. By far the worst experience I have gone through with an Estate Agent.

Karina · 26 January 2023

★★★★★ 1/5

Trustpilot

Dreadful company

Dreadful company - avoid! Viewed a house via Rotherham branch and was shown round by the current owner at the very last appointment on the Wednesday. Martin and Co were shut by this time. Rang the office the next day to ask if it would go to best and finals and was told to have an offer in by 1700. Due to my work, it was 1600 before I could get back to them with my offer but still before the 1700 deadline. I was told that they had already accepted an offer from somebody in the morning and dismissed my point when I said that I'd been told before 1700. Once I told them of my offer, it turned out to be higher than the current offer and they suddenly change their minds about sticking with their first option, but the buyer decided to go with what had already been agreed as a gentleman's agreement. Totally missed about by this shambles of a company and will never look at properties on this company's portfolio.

Catherine · 26 January 2023