Trusted Agent profile
★★★★★
165 reviews across 1 platform
33a Grosvenor Road, Oxton, Wirral, Merseyside CH43 1TJ
Ocasa Homes's Merseyside office at 33a Grosvenor Road is rated 3.2 out of 5 across 165 reviews on 1 platform. The 165 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Merseyside office, from every platform, shown as written. First names only.
5/5
TrustpilotAvonmore court has a nice and clean…
Avonmore court has a nice and clean environment. It also has the calm vibes that allow you rest well from a busy day. It has wonderful ensuite rooms and flats to rent. Anyone looking for a place to rent is welcome to join the tenants.
Hi Lois - thanks for your review, it is great to hear you are enjoying the environment of the property!
4/5
TrustpilotGood management and easy communication…
Good management and easy communication I have been at Ocasa homes for a year now and all I can say was good experience for me (Olayinka Apartment 405A )
1/5
TrustpilotShite
Shite, avoid at all costs
3/5
TrustpilotDecent
Decent for the prize, although the location is not well maintained. Good pick for young professionals.
Hi Thank you for your review. We're pleased to hear that you find our properties suitable for young professionals. We appreciate your feedback on maintenance and will work on improving this.
4/5
TrustpilotSo far so good
So far, any contact I've had has been dealt with swiftly and in a friendly manner.
Hi Mark, Thank you for your review. We're pleased to hear that your interactions with us have been swift and friendly. Your feedback is important to us!
1/5
TrustpilotCompletely useless
I rented a property from Ocasa for just over a year. They were completely useless and the worse landlords I've ever had. The property had cockroaches, but they never came out to deal with the problem. Outside by the bins, there were rats. After an initial check, they were due to come back to do some maintenance on the smoke detectors but the appointment was cancelled and they never returned. I eventually got my deposit back but they still owe me money for overpayment of rent. Poor communication and lots of excuses in an attempt to cover up their failures. Avoid at all costs.
5/5
TrustpilotOcasa homes are one of best place i…
Ocasa homes are one of best place i lived and stay currently. Recommend the agency and homes , facilities they provide. M. Danish at Foundry Court
1/5
TrustpilotI moved in January last year
I moved in January last year, I haven’t had internet and I’ve reported this several times but no help till date. In renewing my contract too I have called so many times and that one too has not been sorted.
Hi Richmond, thank you for letting us know I very sorry to hear this, please email contact@ocasahomes.co.uk and we will work to resolve this for you.
1/5
TrustpilotBEWARE!!!!
BEWARE!!!!! A truly disgusting experience at Heritage House. Basic errors in contract which invalidated the tenancy agreement, deposit scheme and guarantor. They don't even know the address of their own building! Rude and condescending when corrected. Rats rife in the grounds, a broken front door to the building meaning homeless folk wander in, steal post, sleep in the halls and try doors, which was told once I reported it was a recent problem, but soon discovered this not to be true. Fire doors banging and fire alarms blaring at all house, no soundproofing between corridors and rooms, ground floor windows left open in all weathers in the corridors. Good luck getting any useful communication out of them either unless it's a threat. A truly damaging, traumatic experience. BEWARE!!!!!
5/5
TrustpilotVery happy from Ocasa!
Thank you so much for your kind words! We're really pleased to hear you're happy with your experience at Ocasa. If there's ever anything more we can do to support you, just let us know. Wishing you all the best in your home!
1/5
TrustpilotI really wish there is a negative star…
I really wish I can give a negative star. The worst I have ever lived in my life. I contacted them everyday for more than a month now complaining about the spoilt fridge at one of their building in Avonmore court, Raleigh street, West Midlands. Up till the very moment I haven’t got any positive response. Even some days i cancelled my shifts just to be at home anytime I heard an engineer is coming but it was so unfortunate that I cancelled shifts and yet no engineer showed up. I don’t know why I keep pay for rent when I’m living uncomfortably. I have lost certain amount of money on food as all food cooked and kept in the fridge kept on going bad. I can’t buy a new fridge when I am paying for such services along side my accommodation.This is the worst experience I have ever had as a tenant.
1/5
TrustpilotLast year I had to quit my job due to…
Last year I had to quit my job due to personal issues and had ALOT going on. I got diagnosed with panic disorder and PTSD and I also have autism and ADHD. I was so depressed and had to leave my job and my rent arrears racked up to £3000. They just reject every offer I have given them. I can’t even afford to eat and they are expecting £600+ a month. I’m getting evicted and I have nothing. No food, no money, I have mental health and I am forcing myself to work to pay these nasty people off. Also they are robbing thrives £430 a month for a small box room and a shower and a toilet. Seen bigger prison cells on tv. Kitchen can fit one person in, no living area, 3 people to one small flat
1/5
TrustpilotMoved in to the apple building in…
Moved in to the apple building in manchester at 2019. Since that time, quality of service had seriously degraded whilst they tried increasing the rent which we all contested and ocasa backtracked to a smaller increase which I didn't mind paying.2 months later, 85% of the building got evicted under section 21 so they could do up all the flats that cost £670 prior the increase to £1450 per month. Communication is dreadful and the building manager is ignorant and doesn't really care for the tenants. This whole situation has put serious anxiety and depression throughout the eviction process.This whole scenario is documented on a show that's on BBC iPlayer called Evicted where it shows the apple building.
4/5
TrustpilotI just moved in
I just moved in, and frankly my experience was a wow type, very transparent team, and well departmentalised work flow, prompt in resolving issues, fast speed internet, near environ, currently my two thumbs up team 👍🏾
Hi George, that is good to hear! We hope that you continue to enjoy living in the property, please do reach out if you have any questions or concerns and we will do our best to resolve this.
5/5
TrustpilotThe truth of the matter
The truth of the matter is OCASA is unique and outstanding in their dealings. They have sympathy and very considerate handling matters that relate to tenants. Efficient,effective and professional at what they do.Josephine Tenant, Smith flour mill
Hi Josephine, thank you for taking the time to leave your review and for your kind words it is great to hear that you have had such a good experience with Ocasa.
1/5
TrustpilotOne star is one too many
Ocasa is an appalling company that treats tenants with no respect whatsoever. Having lived in the Apple Building for a number of years under three owners - ocasa were the worst.They made tenants life a misery. Works on the building took an eternity - noise, dust and dirt became torture for two years. Improvements to windows were made using contractors that appeared to have no experience of installing windows in large buildings and the damp that they hoped to resolve got worse. When they realised tenants weren’t going to roll over and take massive rent hikes despite lack of improvements (kitchens falling apart, flooring gaps etc) they decided to evict. They have started to refurb flats and charge Ancoats prices, but the building IS NOT in Ancoats and doesn’t have the amenities of Ancoats flats - which are cheaper and better quality.Of course the treatment of tenants leaves a bad taste but the advice to avoid isn’t due to sour grapes of being evicted but because of the inexperienced and unprofessional nature of the company. If you want a concierge (we had one until she was made redundant), a secure place for parcels, a gym ( we used to have one) or a main door that works, then this place is not for you and the bonus of parking comes with special guests (rats).AVOID LIKE THE PLAGUE!
5/5
Trustpilotreally enjoying my tenancy with ocasa
really enjoying my tenancy with ocasa , had no issues .everytime i had a issue it was resolved proffesionally,the staff are very friendly aswell ,would recommend ocasa 100%
Dear Adam,Thank you for your positive feedback! We are glad to hear that you are enjoying your tenancy with Ocasa Homes and that our staff has been friendly and professional in resolving any issues.
5/5
TrustpilotI’ll currently staying with Ocasa homes…
I’ll currently staying with Ocasa homes and I must say, I will choose them all over again. They’ve been so helpful and friendly. Easy to communicate with and everything is with ease. No stress. I definitely recommend
Hi Abimbola, thank you for your kind words I am glad you have had such a positive experience interacting with our staff. Kind regards, Jess
5/5
TrustpilotOcasa! Brilliant company!
Ocasa are a great private rental company! Definitely recommend! Their properties I.e house shares, flat shares; are lovely & have everything you need if you are just starting out on your own. Also very affordable!
Hi Jessica, thank you for your feedback it it great to hear that you are having a good experience renting with us!
5/5
TrustpilotGood company
Good company, easy to contact and respond quickly
Hi Louie, Thank you for your positive review. We're happy to hear that you find our company easy to contact and responsive. Your feedback is greatly appreciated!
5/5
TrustpilotMy manager Jo is always helpful when I…
My manager Jo is always helpful when I have a problem. Recently had to move to emergency accommodation due to a leak and Jo made sure we got to the new flat okay and very supportive!
Hi Kay - thank you for your feedback, it is good to hear that you are having a positive experience with our staff.
1/5
TrustpilotPoor company
Poor company, misleading aggreements so that the tenancy would be void, when complained about all they said was they would compensate me in return for positive reviews, would 100% not recommend anyone to live here
Hi Ben, I am sorry to hear that you have not had a good experience, we will take note of your feedback to improve our services in the future.
4/5
TrustpilotNice place to live
A very good priced place with all bills included so nothing to worry about in that department. Residents are friendly also and Ocasa are very responsive for any issues you need to contact them about.
Hi Adam, awesome to hear you are enjoying living in the flat!
1/5
TrustpilotWorst experience of my life !
I'm just counting the days to finished my contract then I can finally move from the room.It's just a nightmare having the fire alarm ringing in the building ,inside the room the whole night when you'll have to wake up at 6 to go work ,I've called ocasa and the only thing they said they could not contact the contractor in charge of the fire alarm to fix the issue ,even fire fighters could turn it off , how it that possible ?Just ridiculous and zero respect for them tenants ,no support at all.I don't recommend at all.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ocasa Homes's Merseyside office has 165 reviews across 1 platform: 165 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Ocasa Homes is rated 3.2 out of 5 across all 165 reviews, checked 9 October 2026.
Ocasa Homes, 33a Grosvenor Road, Oxton, Wirral, Merseyside CH43 1TJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.