Every review we hold for the Meopham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWards would be very last choice
Wards sent search and other documents to wrong address, then ignored phone calls and emails asking what was happening. Result months of utter confusion until they they realized their mistake (document finally sent to solicitor). Result our purchase has taken almost six months. We are still today having problems establishing completion date and fixing collection of keys. Wards would be very last choice
Gregory · 31 August 2022
Agent replied · 11 June 2024
Gregory, really disappointed to read your comments. If you could give me a little more information, I will be able to help.Please do come back to me david.hayes@wardsofkent.co.ukDavid HayesBranch Development Director
★★★★★ 1/5
TrustpilotDo not use the fully managed property service unless you like to be ignored
Do not use the fully managed property management service unless you want emails unanswered, phone calls not returned, requests for maintenance and repairs to be ignored. Be prepared to be constantly chasing for anything that needs to be done. Complaints via the complaints department are referred back to the person you are complaining for action so gets you nowhere. I'm still waiting for repairs requested over 6 months ago, and am lucky if I get a response yo an email within 3 weeks! And they have the nerve to charge you for this
Lynne · 26 September 2017
Agent replied · 11 June 2024
Dear Lynne Thank you for your feedback and we are very sorry that you feel this way. We endeavour to deal with any maintenance issues received promptly however delays are sometimes inevitable when multiple parties have to be contacted first. We would not however expect you to wait three weeks for an answer to an email and apologise for any frustration caused. We would like to investigate the specific issues that you have raised in more detail and would therefore ask you to contact us on 01702 540802 so that we may discuss the matter further. Thank you. Kind regardsCustomer Relations
★★★★★ 5/5
TrustpilotWards of Walderslade
From start to finish the service from Wards has been great. Kenny George and his sales team (including Adam Copas) were friendly, helpful and professional and got our house sold in record time. Kim Batchelor did a great job in managing the process of our sale and purchase - continually moving things forward, making things happen and keeping us up to date. We probably won't move again - but if we did we'd definitely use Wards
RogerF · 28 February 2024
★★★★★ 5/5
TrustpilotThe agency was great in processing…
The agency was great in processing quickly and also flexible with the requests. Special thanks to Shirein, Robin and Tyler.
Iyappan · 24 December 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
GoogleDan and Rosie were consummate professionals, and were very thorough and efficient in the marketing of our house and the purchase of another.
Dirk · 14 June 2021
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave a review. Many thanks,
Wards of Kent
★★★★★ 5/5
TrustpilotOnce again Laura and Alex at Wards…
Once again Laura and Alex at Wards Lettings Gillingham ensured that the letting process was smooth from start to finish.They have a wealth of knowledge between them and are always at the end of the phone to answer any concerns. Their knowledge of the local market is very reassuring - I will continue to use them for future Lettings and wouldn’t hesitate to recommend them. A seamless experience again Laura & Alex! Thank you!
Gaynor · 23 September 2020
Agent replied · 11 June 2024
Good afternoon Gaynor, Thank you for taking the time to leave this review. I'm so pleased Laura and Alex were able to assist you again in your lettings process. I will be passing your comments on to them and I'm sure they will greatly appreciate your kind words. We look forward to working with you again in the future. Kind regards,Danielle
★★★★★ 5/5
TrustpilotThank you so much!!
Wards took over all the properties from other agency. Since then, all the thigs run smoothly and very professional for us.Thank you so much for your outstanding service and warmth manners to deal with our contract. If we had the opportunity we will work with you again! Hardly recommend their services.
Mavika · 7 September 2023
Agent replied · 11 June 2024
Hi Mavika,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how they've been able to make everything run so smoothly for you with their outstanding service. Hope to have you working with us again in the future!Best wishes,Wards.
★★★★★ 5/5
TrustpilotReview of ward and partners Ramsgate branch
Viewing: Kathy, the sales manager seemed to know what we would, and wouldn't consider as a buy to let flat, and read us very well. She agreed with my partner on the viability of a flat I had rejected without a viewing.Purchase: Karen Mainwaring, the sale progressor, did exactly that. We had issues with the vendor and their solicitor slowing things down. I did point out that she seemed to be doing much of the solicitors work for them!.This is a branch where all of the staff are clearly motivated, well led & have a 'can do' attitude. As a result of all of my dealings with this branch I will be using their letting svcs to manage the property for us because I think they will continue to represent and work toward my best interests
Jon · 28 May 2016
Agent replied · 11 June 2024
Thank you for leaving us your feedback! Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotGrace was Fantastic so helpful always…
Grace was Fantastic so helpful always on hand to answer any question I would highly recommend Grace and will be using her again in the future
John · 25 June 2020
Agent replied · 11 June 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
★★★★★ 5/5
TrustpilotAbsolutely amazing agency and team
Absolutely amazing agency and team, they really know what to do, helpful and always when you need them to ask anything you want. Really appreciate they have found my house and wasn’t that long. Super happy and Big thanks for everyone 😃😃and mostly for Kenny George Branch PartnerKim Sale Senior Sales Co -Coordinator RainhamSam Bahia-Marketing consultantTerri Truckle Sales managerAmi Banks, Senior Sales ConsultantKeiran Zwolinski Sue Millgate, Senior Secretary
PRZEMEK · 25 August 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotFirst time Buyers!
As first time buyer's everything was new to us but Jodie took us though it step by step and even with everything that is going on at the moment she kept in regular contact with us. I really cannot thank her enough, she is a kind and an amazing lady who Wards are lucky to have working for them! Thank you once again Jodie and I hope you and your family stay safe :)
Ash · 28 May 2020
Agent replied · 29 August 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
★★★★★ 5/5
GoogleFrom beginning to end Wards have been brilliant. Nothing to much trouble always on hand when we had a question. The team of Daniel, Lawrence. Hannah, Shalini and Debbie all played their part .
If you’re choosing one agent then these guys are the best. Thanks again for all your support.
Mark · 18 August 2023
Agent replied · 13 June 2024
Hi Mark,
Thank you for leaving a review! We're delighted to hear how brilliant your experience with our agents has been and how helpful and supportive they were throughout your process.
Best wishes,
Wards.
★★★★★ 5/5
GoogleAll the team at wards have been wonderful, keen to help at every level. Thanks for all your help selling the house and achieving above asking price for it .
Clive · 13 October 2024
Agent replied · 23 October 2024
Morning Clive,
Thank you for your kind words about our wonderful team. We're lad we could help you achieve above the asking price for your house.
Best wishes,
Wards of Kent
★★★★★ 5/5
TrustpilotWards of Tenterden are amazing!
Rebecca & Alex helped us at a very sensitive time selling my mums home. They were both professional and approachable and couldn’t do enough for us throughout a difficult sale. Can’t recommend them enough!
Theresa · 7 August 2024
Agent replied · 29 August 2024
Hello Theresa,Thanks for leaving us such a lovely review, we really appreciate it. We're delighted to hear that you'd recommend us to others.Many thanks,Wards
★★★★★ 1/5
TrustpilotTotally useless
Imagine waiting four days and counting to view a property having enquired as soon as it was up for rent, being told by a woman on the phone that no one else would beat me to it because of how early I was interested, to then realising it has been rented to someone else without ever getting back to me. Total liars and still to this day I am waiting for a reply.
William · 25 August 2020
Agent replied · 11 June 2024
Dear WilliamThank you for providing us with your feedback and we are very sorry to learn that you were dissatisfied with the service that you received from Wards. We understand that a member of Wards' staff tried to telephone you to discuss the property that you were interested in however their call went through to your voicemail. In the meantime the property received significant interest and a tenancy was agreed very quickly. We can appreciate the disappointment that you must have felt however we have to react to the interest that we generate, which could not have been foreseen at the time of your initial enquiry.If we can assist you with your future property search, please do not hesitate to contact the branch and should you wish to discuss your review in more detail, our Customer Relations department would be happy to liaise with you further. They can be contacted on 01702 540802 or customer.relations@arunestates.co.uk.Kind regardsWards
★★★★★ 5/5
TrustpilotThe whole process of getting a rented…
The whole process of getting a rented property was very smooth and always ready to help us with all kind of issues we faced.Specially samuel who would always check back if everything is going well and have always been very helpful and kind with prompt responses and realistic solutions.
Gohar · 3 October 2023
Agent replied · 11 June 2024
Hi Gohar,Thank you for leaving a review! It's great to hear how positive your rental experience with our agents has been and how helpful they've been throughout.Best wishes,Wards.
★★★★★ 4/5
TrustpilotCustomer centric
Thank you Jodie for your help and wonderful customer service. Honestly, you were very attentive to my request plus you offered to send me vacant properties around the area I was interested in. Well done! Do have an amazing week.
Anne · 16 March 2023
★★★★★ 1/5
TrustpilotVery annoying
We are looking to buy a house in Ashford and saw one for sale through Wards. Called them up and arranged a viewing. They took my details inclusive of my mobile number (I asked them not to use it in marketing) and we proceed to view the property. The problem was that I've had at least nine unsolicited calls from Wards since. Three within an hour of the original call trying to sell me on a scheme of part buy. Trying to get me to put my house on the market with them etc etc. Of all the agents we contacted in Ashford, Wards were the only ones to act in this way.I now dread seeing a house we like with a Wards board outside.
Allan · 21 October 2023
★★★★★ 5/5
TrustpilotExcellent Service as a Buyer!
First class service from Wards as a buyer!
Dawn · 6 May 2026
★★★★★ 2/5
TrustpilotDisappointing in the end
Wards were easy to deal with when we chose them as agents, but overall I felt did not have our interests at heart. Our house didn’t achieve a full asking price at a time when other houses (ones we looked at which were less attractive) were achieving over and above. Towards the sale, it also felt that they were not fighting in our corner, but for others in the chain.
Jane · 15 April 2021
Agent replied · 11 June 2024
Dear JaneThank you for leaving your review and we are disappointed if our service was not of the standard that you expected. Please be assured that it is always our aim to work in the best interests of our customers and we would like the opportunity to discuss your concerns in more detail. To enable us to do so, we would kindly ask that you contact our Customer Relations Department on 01702 540802 or customer.relations@arunestates.co.uk.We look forward to hearing from you. Kind regardsWards
★★★★★ 5/5
TrustpilotExceptional!
Mark Tumber, Mark Backhurst, Darren, Florence and Jodi in the Hythe Office went above and beyond to sell my property. I cannot rate them highly enough and would give 10 stars if possible. Always available, always more than helpful - I wish all estate agents were like them.
Aly · 13 April 2022
★★★★★ 5/5
TrustpilotWards went above and beyond
Kai, Tina and James went above and beyond on our sale. They were always on hand and helped intervene to push the sale through when it was perilously close to falling apart. I’m so pleased I went with them.
Phil · 31 March 2023
★★★★★ 5/5
TrustpilotImpressed and delighted
Impressed and delighted that James, Natalie and Billy got several viewings and two offers - one of which we have accepted - on my mum's Ramsgate home within 2.5 weeks of marketing it. I hope to give them another five-star review in due course, after a successful and speedy sale.
Nick · 19 August 2023
Agent replied · 11 June 2024
Hi Nick,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how quickly they were able to get you an offer on your mums home.Best wishes,Wards.
★★★★★ 5/5
TrustpilotThe coronavirus made buying a house difficult, but Alex made it run smooth.
Thank you for organising the purchase of my property in Rolvenden. Alex kept in contact all through the Coronavirus and made the deal run smoothly.
Sue · 24 May 2020
Agent replied · 29 August 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
