Trusted Agent profile · Meon Vale
★★★★★
1,058 reviews across 2 platforms
Station Road, Long Marston, Meon Vale, CV37 8YH
Part of St Modwen Homes, see every office.
St Modwen Homes's office in Meon Vale, at Station Road, is rated 4.1 out of 5 across 1,058 reviews on two platforms, including 33 Google reviews rated 3.2.
Tell us what you need and we'll put you in touch. St Modwen Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Meon Vale.
Every review we hold for the Meon Vale office, from every platform, shown as written. First names only.
5/5
TrustpilotFiona is amazing she is so helpful…
Fiona is amazing she is so helpful nothing is too much trouble . Thank you Fiona even though I probably do your head in by popping in all the time x
Hi, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned. Many thanks, Lydia
5/5
TrustpilotBest new build developer we have…
Best new build developer we have experienced by some distance! We looked around several new build developments prior to buying with St Modwen and we have to say, the space, layout, and light and airy feeling of their properties is the best we have come across. In addition to this, their staff have also been excellent- the sales team provided a no pressure sales environment, threw in various extras without us even asking and kept us informed throughout the process. On move in day, the builders couldn’t do enough to help us- they were more than happy to help us move the larger furniture and even removed a window to help us get our oversized bed in! Since moving in their have been a few snags but their aftercare team, Amit and Kevin have been fantastic at organising repairs, keeping us updated on progress and generally provided a professional but friendly service. I thoroughly recommend.
Hello Glen, thank you so much for taking the time to leave us a review. It's great to hear you had such a positive experience with us. I'll pass your comments along to the site & sales team; I'm sure they'll be very pleased with the feedback. Wishing you all the best in your new home. Thanks, Lydia
2/5
TrustpilotAvoid st modwen
We reserved our property in may 2021 sales team nice enough until we signed Reservation form and then every time we tried to contact them after it seemed like an inconvenience and we even got accused of being liars, moved into the property in August site manager seemed very amenable to fix the snags but the work at best could be classed as bodged then once more people moved on the estate we seemed to be forgotten about even though snag list was not completed but apparently I had signed this list off as completed when I hadn’t so was informed to go to customer care, customer care on the phone very nice, polite apologetic but nothing seems to get done numerous emails sent phone calls to be told emails not received or can you send pictures which are sent and then the wrong contractor turns up and tells you to go back to customer care so you start all over again, 9 months in and still no where near snag list being completed, this has caused numerous arguments between myself and partner days are taken off work to accommodate contractors to be told it’s not us you need nobody seems to know what they are doing and the most frustrating thing of all this could of all been avoided is somebody had checked over the quality and finish of the house before we moved in. Would never buy again from st modwen & people who visit our home have vowed never to buy after seeing the condition of a brand new home
Hi, thank you for taking the time to leave us a review. We are sorry to hear this.We would like to find out some more information from you, please could you contact us at sales@stmodwenhomes.co.uk so that we can do some further investigations for you. Thanks, Lydia
3/5
TrustpilotI would have given 5 stars but there…
I would have given 5 stars but there has been lack of competence. The first time we reserved a plot the sale advisor didn't mention an important thing such a leasehold garage, which we found out later at home . So we decided to swap the plot to another one. The second time we went to the site to swap the plot but we couldn't do it as it had to be approved, we don't live locally so we went there for nothing and eventually we did it remotely. On the other side, we much appreciated your effort to sort out the mistake that happened.
Hi Giulia, thank you for taking the time to leave us a review. We are sorry to hear this - if there is anything outstanding on this please do not hesitate to contact us on sales@stmodwenhomes.co.uk ..We have sent this over to the Sales Manager so they may be in touch to discuss this further. Many thanks, Lydia
5/5
TrustpilotBeautiful developments and fantastic…
Beautiful developments and fantastic customer service especially from Kyle
Hello, Thank you for taking the time to leave a review. We are delighted to hear that Kyle was so helpful. Best wishes St. Modwen Homes
5/5
TrustpilotSt Modwen Bramshall
The team at St. Modwen's Bramshall were so very helpful in finding myself and my partner the perfect home to begin our journey together. Really could not thank them enough
Thank you for leaving us a review Robyn. It's great to hear you had such a positive experience with us so far. Wishing you all the best. Thanks, Lydia
1/5
TrustpilotKerb appeal indeed!
I am facing a lot of problems with St. Modwen after purchasing a home and now going through a legal battle. Those who face problems with St. Modwen and getting played by them, please don't hesitate to seek help and advice from NHBC. They are very useful. Other sources are the New Homes Ombudsman and the Consumer Code for Home Builders. More importantly, make sure you have legal cover in your home insurance policy if you have accidentally purchased a home from St. Modwen.
Hi, I am very sorry to hear this. If you'd like to get in touch to discuss your issues, please can you contact us on sales@stmodwenhomes.co.uk and we will be happy to pass this over to the most relevant team. Thanks, Lydia
1/5
TrustpilotIt is unfortunate but we have been lied…
It is unfortunate but we have been lied to throughout the purchase of a st modwen property. Totally useless sales team who are unable to communicate with each other. Has certainly put me off ever buying a new build. Bunch of scam artists. They haven’t got a single clue between them. Avoid !!
Hi James, we're sorry to hear this. If there's any further information you'd like to send over to us regarding your review, please email sales@stmodwenhomes.co.uk and we will pass this over to the most relevant team. Thanks, Lydia
5/5
TrustpilotKieran @ Meon Vale
Absolutely love our new house. From the buying experience through to customer care we have been thoroughly looked after and any minor snags have been rectified quickly and efficiently. We were assigned Will Lane as our main contact who was incredibly personable and professional, visiting us regularly and is a great asset to the St Modwen team. Thanks!
Hi Mr Shipley, it's great to hear you've had such a positive experience with us buying your home at Meon Vale. Thank you for taking the time to review the service that has been provided to you. We wish you the best of luck in your new home! Many thanks, Lucy.
5/5
Trustpilot10 out 10 goes to Mihail the technician St.Modwen
Moving in to St. Modwen Heathy Wood a month ago , have to say the after-sale care is amazing. Fast and prompt response from Gemma & Gabrielle (Customer Service). Mihail the technician is 10 out 10, very professional, polite he fixed all the snagging items in high standard. Overall great experience from St.Modwen.
Hi Iris, thank you for leaving a review for us. It's great to hear the team at Heathy Wood has been great and has sorted your snagging items. We wish you the best of luck in your new home. Thanks, Lydia
1/5
TrustpilotReluctant to help once you've moved in.
Reluctant to help once you've moved in.We moved into our home 2 and a half years ago and while our home is lovely with no issues, our garden is not. We are still having issues now and I have been utterly shocked by the lack of help and assistance to correct something that St Mods promised to do (they are now denying the fact they ever said they would help). We are now over £500 out of pocket with a mess of a garden.
Hi Ellen, thank you for taking the time to review your experience with us. We are sorry to hear you've had a few problems in your journey. If you have any outstanding problems, could you please email sales@stmodwenhomes.co.uk and we can get these looked into for you. Thanks, Lydia
1/5
TrustpilotDon’t buy
If we could give 0 we would . Totally inept company , we have written many emails and spoken to numerous management promising us the world , emails admitting liability . They took our money and now cannot get repairs done . We have now been our our property 5 months . People are moving into Glan Llyn estate when the houses are not fit for habitation . Written to directors now but not holding our breathe , it’s a good that we’ve kept all emails , pictures and recordings .If we could write names we would name and shame at least 10 Sales and Management team
Hi, we're very sorry this has been your experience. Please can you send an email to sales@stmodwenhomes.co.uk with further contact details and we can look into this further for you? Our Customer Service Manager has been notified and will be awaiting your email. Thanks, Lydia
5/5
TrustpilotBramshall Meadows
I had fantastic experience with St Modwen ( Bramshall Meadows ).I highly recommend the company.Our moving in went very smoothly. The houses are very modern and stylish.Beautiful design and with a high quality finish.Everyone I met was very professional and polite, especially I would like to give a massive credit to Bob Jarvis and Olivia Jackson. They were absolutely fantastic. Keep up the good work,and massive thank you…
Hey Taner, we are happy that you are loving your new home. Thank you so much for leaving a great review, your feedback is really appreciated. Best Wishes, Lucy.
2/5
Trustpilotunreasonable limited kitchen upgrade options
very slow responses for our enquiries, limited options with the kitchen selections. Although upgrading kitchen cabinet doors separately is an option, when you ask for matching kickboards and end panels, we were told that is not an option. If we wanted matching colors we were told we needed to go with full kitchen upgrade which we didn't want to. No way you can reach the sales manager. Completely old school, enforced sales tactics... No reasonable explanation why the simplest changes cannot be done.
Hi, thank you for taking the time to leave us a review. We have spoken with your relevant sales manager, and he should be in touch shortly to discuss the issues raised. If you would like to send us an email in the meantime, please do not hesitate to contact us at sales@stmodwenhomes.co.uk and we will be happy to assist you further on this. Thanks, Lydia
1/5
TrustpilotWould not recommend buying through St
Would not recommend buying through St. Modwens, we purchased our first property and when we looked round found some faults before completion to be told by the site manager that this would be resolved before we moved in. This still has not been resolved 3 months later and every time we try to get someone to repair these faults we get told no one was home. Site also kept a key for themselves and let themselves into our property shutting my dog into the kitchen scaring her and causing her distress without consent. All we keep getting is excuses from everyone we speak to.
Hi Jade, thank you for taking the time to review your experience with us. We are sorry to hear you've had a few problems in your journey. If you have any outstanding problems, could you please email sales@stmodwenhomes.co.uk and we can get these looked into for you. Thanks, Lydia
5/5
TrustpilotSt Modwen Homes customer service is outstanding
St Modwen Homes customer service is excellent! Alex Green,Bob Jarvis,Tom, Gary and Barbara Wright have accommodated all my individual needs consistently and promptly. Recently, Cai and Tom(ground workers) have done a great job in front of my house. They were polite and understanding.All staff are very kind,efficient and hard working professionals ,which walk the extra mile to meet our needs and wishes. They smile and have a positive attitude .The staff's consistent support is outstanding, which makes a big difference in the residents' lives. As a customer, I highly recommend this developer. The results speak for themselves. I mean it. Thank you very much.
Hi Joy, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lydia
1/5
TrustpilotWe have had 34 faults with our house in…
We have had 34 faults with our house in 13 months, the bathroom fan and the en-suite fan have leaked and St Modwen are now on their third attempt at fixing. The garden is a disgrace and we are now trying to get them to rectify their second attempt at it. We were promised as an estate football pitches on the green space but now they are submitting a planning application for more houses. The estate is a disgrace the roads are unfinished, they have illegally blocked a footpath and have had to try and rectify it with the local authority. They promise the world and deliver very little. Avoid like the plague.
Hi Dawn. We're very sorry this has been your experience and will ensure our customer service team are made aware of your problems. Please can you email sales@stmodwenhomes.co.uk with further contact details and we can look into this further for you? Thanks, Lydia
5/5
TrustpilotFirst Home
Myself and my partner are going through the process of purchasing our first home with St Modwen at Bramshall Meadows. The whole process so far has been so simple and a lot let stressful than I could have ever imagined. The reservation process for our plot was super simple as Olivia explained everything to us thoroughly which made everything flow smoothly. We have kept in regular contact with Olivia during this process and I couldn't recommend her enough! Her service has been excellent, 5 stars all round so far with our journey!
Hello Jamie, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lydia
5/5
TrustpilotTechnician Richie
Richie attended to do some repairs around the house. As usual his happy go lucky "no jobs to big" attitude was a breath of fresh air. The work was completed promptly and no mess left. A credit to St Modwen.
We're so glad to hear that you had a positive experience with Richie. It sounds like he did a great job and we appreciate you taking the time to share your feedback. Wishing you all the best in your new home. Thanks, Lydia
4/5
TrustpilotThe St.Modwen team thus far have been…
The St.Modwen team thus far have been extremely helpful. All relevant and requested information has been received with nothing but helpfulness. The only reason I've down scored to 4stars is due to the fact that my partner and I travelled almost an hour to view a show house of our wanted property. Upon viewing we fell inlove with this exact model of house. When viewing a recently built version of said house on the development we have chosen we discovered that the layout was completely different. Infact, although the house name was the same the house was infact a completely different house without any of the actual features we fell inlove with. Luckily, we liked the new version just as much but this left us feeling unsure. Regardless of this, the team and hilton valley have been brilliant and we are shortly exchanging contracts.
Hello David, thank you for taking the time to review your experience with us. We're sorry to hear you had a bit of trouble when viewing the showhome, hopefully, our sales teams have managed to discuss these changes with you. We wish you all the best. Many thanks, Lydia.
1/5
TrustpilotUnsafe Home, Poor Quality, No Support
I am very disappointed with St. Modwen Homes. I have raised concerns for months about serious issues in my property, but no effective action has been taken. Cracks on the walls, water marks, and a cracked window during winter raise concerns about the quality and durability of the build.
4/5
TrustpilotWe are really please with our home
We are really please with our home. We have had a few teething issues but nothing unexpected. Our only complaint is that we had to change our initial choices of kitchen worktop and flooring due to lines being discontinued. We also completed later than originally planned and then our final completion felt a bit rushed as we then had to wait 2 weeks for our home demonstration and for our open reach cabling to be installed. Also there was no aerial or satellite wiring within our house which we assumed would come as standard. So we are now 6 weeks in with no television, however this is being sorted. This should be made more clear by the sales team during the buying process. Overall though it is a lovely house and we are really pleased. Ben within the sales team was GREAT! :) 5 stars for Ben!
Hi Mr & Mrs Bull, thank you so much for taking the time to leave us a review. I'll pass your comments along to the site & sales team; I'm sure they'll be very pleased with the feedback. Wishing you all the best in your new home. Thanks, Lydia
5/5
TrustpilotExcellent 5 star service
The whole process was made much less stressful and easier by the excellent service we received from our initial enquiry to completion. But the excellent service hasn’t stop there. We continue to get amazing support through the customer service team and building management. We have nothing but praise. Like most things in life there’s up and downs (small hitches) but nothing that could not be resolved to our satisfaction. Having see properties by other developers they are not patch on St Modwens. Highly recommend them.
Hi Colin, thank you so much for taking the time to leave us a review. It's great to hear you had such a positive experience with us. I'll pass your comments along to the site & sales & customer service team; I'm sure they'll be very pleased with the feedback. Wishing you all the best in your new home. Thanks, Lydia
1/5
TrustpilotJust cannot finish a job...
Two years in - still have issues. The end of Duncan road paving is incomplete, our garage door has yet to be replaced despite confirming they have fitted the incorrect size, the 6m street light outside on our private drive which should be a bollard light still has not been changed. I've given up on their painters/decorators for snags, they all should have gone to Specsavers. St Modwen did the first 95% of the build perfectly, shame they cannot do the last 5% as well. Its all the finishes which are just so poorly done, painting over light switches because you are too lazy to unscrew it. We paid extra for the chrome light switches, I've now started re-doing all the paint work around all lights, light switches and behind the radiators/heated towel rails because even when they send in a decorator to fix it, its still done so poorly with drips of paint all over the place.
Hi Dennis, thank you for taking the time to review your experience with us. We are sorry to hear you've had a few problems with your journey. If you have any outstanding problems, could you please email customerservicesouthwest@stmodwenhomes.co.uk and we can get these looked into for you. Thanks, Lydia
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Tell us what you need and we'll put you in touch. St Modwen Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Meon Vale.
