Trusted Agent profile · Meon Vale
★★★★★
1,058 reviews across 2 platforms
Station Road, Long Marston, Meon Vale, CV37 8YH
Part of St Modwen Homes, see every office.
St Modwen Homes's office in Meon Vale, at Station Road, is rated 4.1 out of 5 across 1,058 reviews on two platforms, including 33 Google reviews rated 3.2.
Every review we hold for the Meon Vale office, from every platform, shown as written. First names only.
5/5
TrustpilotMy experience with st modwens
Mrs Cuthbert l would to thank Dan Ward from PEAR TREE FIELDS for great customer care very efficient and professional in his job
Hello, thank you for taking the time to review your experience with us, we will ensure your comments are passed along to the employee mentioned. Many thanks, Lucy.
5/5
TrustpilotWe looked around the property with…Shirley
We looked around the property with Shirley who was very helpful and knowledgeable about the property and how it was progressing Shirley is always there if we forgot to ask something Outstanding customer service thank you
Hello Alan & Valerie, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lydia
1/5
TrustpilotStill rubbish
A few months on from my last review and, unfortunately, nothing has improved.
Hello, We are sorry to hear that you have been disappointed your experience. Please get in touch at contact@stmodwen.co.uk with details of your address and the development you live on so we can look into the issues raised for you. Best wishes St. Modwen Homes
1/5
TrustpilotPoor !
Poor ! Can show many of reasons why ! Fence was ripped down after living in the house for 16 months due to a accident on the contractors side broke my patio area removing fence and they shouldn’t
Hi Matthew, I am very sorry to hear you are disappointed in your journey so far. We have passed your review over to our Customer Service team who will be in contact shortly. Please do not hesitate to contact us further on sales@stmodwenhomes.co.uk Thanks, Lydia
5/5
TrustpilotFantanstic job by Sam,Mark of Mab
Fantanstic job by Sam,Mark of Mab , i don"t know what to said because or how it happened. Is like am still dreaming as a first time buyer ,i got there website true searching for new home ,and next thing the lady called me , that is Sam and from there she called Mark Davies and connectted me with him from there ,Mark got me Broker just like after i complete the form about my finacial and everything gone true.I believe as Mark asked me to tell him the true about me and not lie which i did ,it help a lot.Thanks again and agin Sam and Mark davies of Mab of south Ockendon. ST.MODWEN HOME. I will recomend them to every one that i know.From Olatunji Odujobi
Hi Olatunji, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned at Bennetts Fields. Many thanks, Lydia
1/5
TrustpilotI wanted to buy one of the 5 bed homes…
I wanted to buy one of the 5 bed homes since jul 22 at the copthorne new build site. The staff kept telling me to check the websites as any new releases are put on website.They never put the 5 bed on the website instead they sold them to their preferred buyers The staff kept misguiding me for 4 months and giving me false hope till all the 5 bed were sold I called them about 10-15 times in that duration I am really appalled by the behaviour
Hi Mr. & Mrs. Kazi, we are sorry to hear this. I have passed this information over to the Sales Manager and Head of Sales who have informed us that they have already made contact with you regarding this matter. If you’d like to get in touch to discuss this further, please email sales@stmodwenhomes.co.uk Thanks, Lydia
5/5
Trustpilotfast and easy
One question, one answer, one day. Simple, no stress.Thanks Nisha :)
Hi, thank you for taking the time to leave us a review. Wishing you all the best, Lydia
1/5
TrustpilotEnd of my tether
I am at the end of my tether with this housebuilder. Its been nearly 2 years since the cladding started coming loose off the front of my new build house and falling from a high height. Fortunately the cladding hasn't hit anyone yet. This is a major safety concern as it could cause serious injury. They sent a tradesman (sorry a cowboy) who came round over a month ago and stuck new bits of cladding back onto the wall and he left a mess of cement all over my pathway. Despite contacting st modwen they just do not seem to care.
Thank you for your review. We are sorry to hear this issue is outstanding. The Customer Service Manager has been made aware for the development will be in contact to update you on how we will rectify the issue. Thanks, Lydia
5/5
TrustpilotGreat service
Everything was easy going, which made the the whole buying a house a great experience.
Hello Kaela, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lucy.
5/5
TrustpilotWonderful experience
Ben was so helpful and made the whole experience so wonderful for us! He went above and beyond to answer our questions and to show us around. It was really a lovely experience! Would definitely recommend them, and Ben!!
Hello, thank you for taking the time to review your experience with us. It's always great to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lydia
5/5
TrustpilotThankyou St Modwen - Glan Llyn
Me and my wife have been in our home for almost 2 years and can confirm we have had a great experience.Big thankyou to Matt and Josh for always helping us when needed.As first time buyers we were worried with buying our first home but St Modwen has given us an amazing experience and made it so easy.We highly recommend.Glan llyn Newport (location)Wayne & Camilla 👍
Hi Wayne, thank you for your review! It’s great to hear you've had such a positive experience with us buying your first home. We wish you the best of luck in your new home! Many thanks, Lucy.
1/5
TrustpilotEasy purchase, poor aftercare
Buying the house was a relatively easy process.Site team were good for the first couple of weeks however, as soon as they hand you off to the customer service team it all goes down hill. After almost 2 years of chasing, I still have outstanding snags that were reported on move in week. Customer service have repeatedly “booked” contractors/technicians to visit however on numerous occasions the have not shown up.
Hi Loz, it's great to hear you've had such a positive experience with us so far. Many thanks, Lydia
1/5
TrustpilotPoor standard fittings
Fixtures and fittings designed to last 2 years and 20 minutes so just out of warranty when you contact them. One plus point from having to replace my front door is I can choose the colour. Pink with yellow spots will be in keeping with the houses being built on the development.
We understand your frustration with the durability of the fixtures and fittings. We strive to provide high-quality products that meet our customers' expectations. We appreciate your feedback, would you be able to send sales@stmodwenhomes.co.uk an email regarding your development and plot details so that we can pass this over to the most relevant team to get this looked into for you? Thanks, Lydia
5/5
TrustpilotRepair works
We reported shirking of staircase skirt and was arranged a repair for 26/4. Rob visited our house as scheduled and carried out his work with professionalism. He was polite and explained to us the steps he was going to take. The outcome is good as new. Both my husband and I are very satisfied. Thanks a lot, Rob.
Hello, thank you for your review. We love hearing how our employees have helped you in your aftercare service with us. Would you mind letting us know what development this review is for so that we can share this with the employees mentioned? Many Thanks, and wishing you all the best in your new home. Lydia
1/5
TrustpilotWe’ve now had our new home for five…
We’ve now had our new home for five months. There are so many issues from poor workmanship. So many things still need to be rectified and just aren’t getting done - kitchen cupboards need replacing, the front door needs replacing, glass in windows need replacing to name but a few issues and customer services just ignore your emails. I feel as if I’ve been scammed and I’m just devastated. I would hate to see anyone feel this upset.
Hello Heather, thank you for leaving us a review, however we are very sorry this has been your experience. Please know we have contacted our customer service team who should have already been in touch regarding your review. Please feel free to contact us further if you wish on sales@stmodwenhomes.co.uk Thanks, Lucy.
5/5
TrustpilotVisit to view Show House etc
From my initial enquiry (telephone call) the sales Team were very proactive and helpful. Mercedes spent 2 hours with me discussing and answering my list of questions in the site office and in the show house. Nothing was too much trouble. Some documents had to emailed to me, they were received the next morning as promised. The areas that she couldn't answer, she followed up with another visit to site arranging for me to meet the site manage and project manager. They were very friendly, helpful and exceptionally professional. I'm delighted to have started the 'buying' process.
Hi Joanne, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lydia
5/5
TrustpilotThank goodness for John!
He is a massive asset to the St.Modwen’s team, John the technician always gives such a fantastic service. We’ve had quite a long list of snags and problems since moving in around a year and a half ago. Luckily St. Modwen’s has someone as capable as John who get's these issues fixed. Thank you for your fantastic work!
Hi Jessica, Thank you for leaving us a review. We've passed this review over to the team who will be sure to let John know about the review left for him. Thanks again, Lydia
5/5
TrustpilotGreat customer service and a great…
Great customer service and a great quality home👍. 10 out of 10 would recommend. My family and me had a great experience with all of the support team from sales associates, builders and customer service agents. So I would highly recommend looking into houses with them.Big thank you to a customer service manager - Lizzy. She helped us a lot with many questions and inquiries that we had. Overall amazing experience of buying a property!!!
Hi Daniela, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lucy
4/5
TrustpilotGood Until Signed Off
We had exceptional support from Olivia Jackson and the site team - Nathan, Tom and Tom - during the build and initial move in, but once we signed it off and transferred to Customer Service, the response has not matched that from the Sales people.
We appreciate you taking the time to share your experience. We're thrilled to hear about the positive support you received during the build and move-in process. We understand that the transition to customer service can sometimes be different, and we strive to maintain the same level of excellence across all departments. If there's anything else we can help with please feel free to email sales@stmodwenhomes.co.uk Thanks, Lydia
5/5
TrustpilotGlan Llyn - Great Service
We have been in our new home for 9 months now and feel like Josh and Liam have really made sure we are looked after, actioning any small fixes in our house straight away. Callum and John have been great with the little bits of work they have done in our house - thank you for being so helpful!
Hi Sarah, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lucy.
5/5
TrustpilotCaroline was so supportive and help us…
Caroline was so supportive and helped us to find our first dream apartment.
Hey, thank you for leaving a review, it's always lovely to hear positive feedback. Thanks, Lucy.
1/5
TrustpilotDo not buy from St Modwen…
Me and my husband have bought a flat from St Modwen back in December 2020. So it has been almost a year since us moving in.Long story short, once you complete your post purchase review they are no longer interested. We still have a number of snags which await fixing since we moved in. No dates for it to be done.Dozens of emails sent, either no reply or no action taken to actually organise it being fixed. Basically, no customer service post purchase, they are not interested once they get your money and the review. We’ve just received a second review request, we’re definitely going to put what we think in that one. Snags outstanding: cracked tiles in the bathroom, bathroom fixtures misaligned when installed, tiling under the sink in the bathroom done unprofessionally with massive gaps between the sink and the wall, flat door lock misaligned hence it doesn’t lock properly, balcony window eaten out by some sort of acid that needs to be repainted (told it was dirt, however it doesn’t clean up, tried by multiple people) it needs to be repainted, leek from the pipes in the garage, leeks coming from walls (unknown where from, as even the developer apparently doesn’t have a clue). Underground garage gates never work, security doors for the block dies too often, meaning anyone can get inside, we had 5 bicycles stolen from bicycles store which is supposed to be secure within a couple of months from moving in, of course security door has not been working, as a new built I would have thought that it’s supposed to be in the top condition and not have everything breaking all the time. And it seems like the more time we spend here the more faults we find.We paid way above the market value just because it’s supposed to be luxury home, well guess what? I’d have rather bought a two bed for the same price in the same area thinking about it now. For reference, we bought one bedroom flat (50sq m.) for £350,000.00 in Uxbridge. Please don’t buy from them, you have been warned.Update-June 2022Snags still outstanding. 18months post purchase. Customer services made contact after this review was written up, confirmed what’s outstanding and said they’ll be back in touch to organise the jobs to be done. As you guessed it, no calls after that received! Please do not buy from them!!!!!
Hi Ada, thank you for taking the time to review your experience with us. We are sorry to hear you've had a few problems in your journey. If you have any outstanding problems, could you please email sales@stmodwenhomes.co.uk with your plot/contact details and we can get these looked into for you. Thanks, Lydia
1/5
TrustpilotNot quite what it seems
Went to view way back in February with a open mind And zero expectations then walked away thinking we had made the right decision. The home we always wanted was available and the st modwens team couldn’t do enough for us selling us our dream home with what we thought came as standard with the house a fantastic bonus . Well this was very short lived… since early birding the house it’s very apparent we have been kept out the loop and the communication has been none existent to the point we thought we had missed out on our house. Months later and we got contacted by a new sales rep one of three so far. Great news the house has now become available the plot we had chosen. To be told the house we thought we would be getting shouldn’t have been promised to us and is in fact a lot closer to being finished than expected we now feel very rushed the house already being 12k more than what we expected and now being asked to make 1000s of pound decisions in the space of a week. We had a lovely chat with the sales manager and to be honest I feel like we have been palmed off with a sub offer, a let’s just throw as little as we can at them to try and keep them happy. We have friends and family who have bought from st modwens and had an absolutely fantastic experience which makes this a whole lot worse. We are now questioning is this the right thing to do or not.
Hi Jack, thankyou for taking the time to leave us a review. We're sorry to hear you're disappointed in your experience so far. We have passed this on to the Sales Manager at Victoria Park regarding your review. In the meantime, if you wish to discuss this further, please don't hesitate to contact us at 'sales@stmodwenhomes.co.uk' and we will be happy to assist. Thanks, Hannah.
5/5
TrustpilotMoving made easy
From the sales office and Julie, through the site management team of Stu and Gemma, and to the trades. Our experience has been first class.There have been issues within the property, but these are always addressed ASAP and even beyond the usual settling period.Further, the customer service team are always in contact, when small mistakes have been made they have rectified and accepted responsibility.I would 100% recommend St Modwen, moreover this site to anyone.
Hi Aaron, thank you for leaving us a review, we love hearing from customers who have had such a positive experience! Wishing you all the best in your new home. Many thanks, Lucy.
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