Mann Strood Sales reviews in Medway

★★★★★ 1/5

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Read all the reviews and decide for yourself

We sold our house and needed somewhere to rent for six months. We viewed the property and from the moment we paid the deposit we had issues. Shannon from their Swanley office failed to have the property ready to move into on time and cost us an additional £700 pounds moving-in costs. It was still being decorated by their own handyman when we moved in. The house was filthy, the gas oven leaked gas and when the heating failed to work we were made to wait a few days to get it fixed. We moved out over three weeks ago and we still have not got the bond back. The moving in report was poorly done. The moving out report attempted to find us responsible for damage already in the property - we filmed the entire property when we moved in and when we moved out as we knew there would be issues. I am stunned anyone would trust them with their property and from the rest of the reviews it s evident the problem is endemic within Mann Countrywide. If you are considering renting through them - owner or tenant - read all the reviews. Good luck.

JS · 21 February 2020

★★★★★ 1/5

Trustpilot

This is Absolutely bad experience l had…

This is Absolutely bad experience l had with mann. I have given holding deposit on 10th of August and they have called me and inform the flat has gone on 18th. The same day l have sent all my details to get my money back and this is today 24th August. I haven't get money back. Now no flat and no money also. Very bad experience.

HARIPRIYA.R · 24 August 2022

★★★★★ 1/5

Trustpilot

1 star is too much

1 star is too much, portsmouth branch would not allow viewings and only allowed virtual viewings Due to covid-19 despite the property being empty for a month. If I could add photos of the dirt, grime, mouse poo and stained carpets. Now in a battle to get my money back as no way would I allow my son to go near that house. Mann refuse to refund me and have to go through a complaints service.

Dave · 13 November 2020

★★★★★ 5/5

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Lovely estate agents

Lovely estate agents. Very thorough. Jodie and Kara were such lovely ladies! Thank you

Rebecca · 20 December 2022

★★★★★ 5/5

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I would HIGHLY recommend going with…

I would HIGHLY recommend going with Mann estate agents when buying/selling. Both myself and my partner had a personalised experience with the company, who offered us houses to look around prior to them being on the market. Throughout our time with them they have showed a real lack of care and understanding of what we wanted in a house and helped us every single step of the way. The whole branch were there to answer my queries or phone calls when I needed and they were all extremely friendly and found us our dream house! Extra praise goes out to Maria O'connor, who went above and beyond to help us find the dream home. From start to finish she was an absolute diamond and was there 24/7 to contact, even sometimes via text when I was unable to call due to work commitments. I thank them all so much, and will definitely be coming back to Mann Estate Agents in the future and recommending them to any of my friends in the future.

Jenna · 19 March 2019

★★★★★ 1/5

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ASHFORD LETTING

AVOID AT ALL COSTSLandlords, you will lose money, tenants you will be insulted and lose your sanity.I can't understand how any criminal, lier or sociopath can call himself an 'estate agent' in the UK. This profession is regulated anywhere else in the world. Ashford letting are basically scammers, they hide behind multiple layers of subcontractors enabling them to pass the blame. You WILL be charged ret@rded amounts of money for fresh air, you WILL be insulted by Linda, the pseudo manager who's only credentials is in insulting people and walk without shoes in the office. Avoid the aggro and go elsewhere, they are numerous estate agents in Ashford,'like cancer cells spreading all over town

Roger · 11 December 2018

★★★★★ 1/5

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Absolutely appalling service from…

Absolutely appalling service from Gravesend. We let through them, they insist it’s a management company that take charge.... I’m sure someone’s bank account said different when they received their commission? Even renting through a management company the estate agent you approached should have some sort of responsibility. They have no care for their customers and will pass the buck on straight away. Never resolve just constantly push on. I’m an agent myself and I know for a fact if I treated my customers the same way, I wouldn’t have a job by the end of the day.

Elle · 5 December 2018

★★★★★ 2/5

Trustpilot

As an ex tenant with Mann estate…

As an ex tenant with Mann estate strood I must say there are some great and some very poor points to the way we were handled. First of all, up on viewing the property we were told renovation works would take place as the property had a number of problematic issues; broken doors, rubbish in the garden we were told would be gone if we took the property but were still there on the day we moved in, broken floor boards we didnt see until we moved in and asbestos in the garden as well as damp and mould that were successfully covered by the existing tenants belongings when we viewed. On top of this a very slimy lettings agent, Stuart, who is incredibly manipulative, led us to believe the place would be renovated before we moved in in December after viewing in November. Ive rented 3 properties with much better estate agents before including daniels estates in bromley, where they promise a renovated property and when you move in the place is done! so I expected the same from Mann and I was wrong. In the end it took 6 months and the council being involved in order to get the property up to minimum living standard. Considering this, I was shocked to find, When we vacated the property a year and a bit later, that the landlady wanted to keep our deposit to fix things that were broken when we arrived. Luckily I had taken pictures of everything and forwarded them to property manager Richelle, who, with hefty negotiations, managed to get the landlady to drop all charges except for an end of tenancy clean for £350. I was willing to pay this only because I was able to get the £350 back from my new employer in a new location after claiming it as moving expenses. What was annoying was that having known the problems with that property on Jersey road the estate agent should never have allowed the land lady to claim a penny of our deposit because inspite of all the hard ship we left the property in a better condition than it was when we found it. More should be done to stop rogue landlords from taking deposits of fee paying and law abiding tenants! So approach Mann with caution especially the strood branch! they lie and do not support good tenants enough from rogue landlords.

TB · 7 November 2018

★★★★★ 1/5

Trustpilot

SCUM

Dirty, evil, money hungry SCUM. Have no issues with throwing out a disabled woman and her 2 children and leaving them HOMELESS. Do NOT do business with these scummy parasites, they won't do their basic requirement because they're so unbelievably incompetent. Have no basic emapthy and are so rude and quite frankly disgusting, immorable little leeches. I honestly don't know how they sleep at night, pure scum.

Sitandswivel · 19 April 2022

★★★★★ 1/5

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Cowboys…

Just handed the keys back to these cowboys and so glad to have done so.

Paul · 30 May 2025

★★★★★ 5/5

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Mann Chessington Sales team is great!

I am a first time buyer and having scoured the market with around 8 estate agents, Mann, Chessington hit the mark with the first property they showed me. Once we put in an offer, through out the sale process they were extremely helpful. I approached them multiple times to get the property opened so that i could get tradespeople to come and give quotes on work I wanted done. They had nothing to gain from these "viewings" but they were always happy to accommodate me. I got more advice from them around the do's and don'ts of property buying than my solicitors. Even when people were on leave, the handover of the case was smooth and the whole team rallied to help me. Excellent service, friendly team. Would definitely recommend them to first time buyers.

Renu · 16 August 2018

★★★★★ 1/5

Trustpilot

It's so bad, they don't even deserve 1 star

Renting with them has been a completly horrible experience!!!We paid £700 admin fees, non-refundable, for all the contracts, documents, inventories they needed and when we made them a complaint, because they left us for 4 MONTHS WITHOUT A SHOWER, we've been told that they cannot be helt accountable, because no contract has been signed directly with them.Horrible people, disgusting customer service. They don't care for their customers.I will never trust a renting agency again, because of them

Mrs · 10 December 2019

★★★★★ 1/5

Trustpilot

I would give zero if I could

I would give zero if I could. I wanted to take over the management of my 2 properties from Mann. It has been 8 weeks now and I still have't received contact details of my tenants I phone nearly every day and get sincere apologies (HA HA) and assurance I will be called back immediately and they never do. The staff have much to be desired verging on useless incompetence. And strangely my emails keep disappearing which never seems to happen when they want money. There seems to be a total lack of experience, professionalism or care

John · 17 March 2018

★★★★★ 5/5

Google

I recently viewed a few properties via Mann and even though I didn’t find the property I was looking for, I thoroughly recommend the company. The salesman was Elliot who was very informative and had a cornucopia of knowledge about each property. Excellent customer service.

George · 25 October 2019

★★★★★ 1/5

Google

Absoulte disgrace of a company. Me and my partner with our first born went to them for our 1st rental house, they totaly ripped us off with almost £2000 in fees. The landlord of 218 hawthorn road evicted us as soon as i built decking and add value to his house to make it our home as it was a reck. Mann countrywide even threaten to take me to court for £25, what a joke of a company and will never ever use them again. Every staff member is useless. STAY VERY CLEAR OF THEM.

Top · 25 October 2016

★★★★★ 1/5

Trustpilot

Bad workman

Had work done on my home by SM property maintenance. Rude and shoddy work.

Raj · 18 May 2025

★★★★★ 1/5

Trustpilot

Dreadful service

Dreadful service, cancelled a viewing 10 minutes before the time! They had been told 2 days before that the owner was going elsewhere and I don't blame him as the floorplan was incorrect and made up a utility room that was actually a garden. They also lied and said he had rented the property out when in fact he had left them for a better estate agents. Will never use again.

Heidi · 6 March 2021

★★★★★ 1/5

Trustpilot

Incompetent and ignorant .

Incompetent and ignorant .. how stupid were we to trust this company (Rochester/Strood) to act as our selling agent. They did not have the knowledge to market our property because it is unusual. They have cost us tens of thousands of pounds. We have a buyer through another agent but are getting far below the market value because of this terrible agent. Don’t touch, they don’t deserve your business.

Alison · 4 June 2021

★★★★★ 5/5

Trustpilot

Waterloovile Branch

We recently bought a property through the Waterlooville branch. They were super helpful and nothing was too much trouble. We would recommend anyone moving or selling in the Waterlooville area to use these estate agents.Many thanks to all the team. Sandra Bishop and Matt Ackerman

Matt · 31 October 2023

★★★★★ 5/5

Google

Anne, Ryan, Shannon and the rest of the team were so helpful throughout the entire process of purchasing our property! I cannot recommend them enough!

Hazel · 10 October 2022

★★★★★ 5/5

Google

Friendly and helpful and the mortgage section got me the mortgage I needed.

Jack · 10 October 2023

★★★★★ 5/5

Trustpilot

Mann Estate agents in Beckenham A1 Customer Service

Mann Estate agents in Beckenham are second to none. Antony and Liam are both diligent and friendly. They turned my rental offer around within days. This was the smoothest rental process I have ever experienced; after all, I'm a well-seasoned rental tenant.

Eboney · 11 December 2023

★★★★★ 1/5

Trustpilot

Horrendous

Horrendous. Couldn’t care less about their tenants in urgent situations like damp in the property after leaks with children under 3 in the property. Communication is non existent after politely requesting to be kept updated. Never felt so uncared for.

Laura · 17 January 2024

★★★★★ 1/5

Trustpilot

I wish I’d read the reviews before…

I wish I’d read the reviews before trying to buy a property via Mann in Ashford. Terrible from start to finish. Impossible to get hold of and when you do, some of the staff are very rude. We decided to buy a house with a different agent. Didn’t realise how bad some estate agents can be until now!

Marilena · 29 June 2022