Mann Strood Sales reviews

★★★★★ 5/5

Google

We’ve had such a great experience with Charlotte at Mann. We bought our first home off plan, so this is our first time going through the full buying process, and she made everything so clear and easy. Charlotte was incredibly knowledgeable, friendly, and funny, and she was brilliant with our 3-year-old each time she showed us around the two properties. She handled our offers quickly, and we’re thrilled to have had one accepted. Charlotte and the whole Mann team have been fantastic, highly recommend!

Aimee · 16 November 2025

★★★★★ 1/5

Trustpilot

Refuse scott from knightswood

Everything was fine until we had mould start to grow in our bedroom and bathroom. I called the estate agent who then sent the most arrogant unprofessional bully from a company called Knightswood, his name was Scott (REFUSE THIS PERSON SHOULD HE COME TO YOU) he tried to just paint over the mould with some old Wikes paint he got from the van. I asked him if the mould should be cleaned first but got told no, the paint he's using kills the mould and paints it in one. On the tub it just said wikes wall and ceilings. I googled it and it says nothing about mould treatment. I challenged him again and he got very angry and told me to get him a sponge and water and he'll wipe it away. I was very scared and got him what he asked for. Although I know this too would not work I was too scared to challenge him. I was glad when he left and will never ask mann to send someone again.

Stacey · 2 May 2026

★★★★★ 5/5

Google

Charlotte has been fantastic in helping us sell our house, which we have just got an offer on. She matched us with the right potential buyers and made sure every viewing was well-planned and productive. Throughout the whole process, she has been incredibly informative and keeps us updated at every step. We couldn’t have asked for better support. Would highly recommend!

Lesley · 16 November 2025

★★★★★ 5/5

Google

We viewed a property that was going through probate back in July 2024. Charlotte was really friendly and knowledgeable from the moment we were introduced. She explained the situation with the property and that probate would mean we wouldn’t be able to complete for a few months. Throughout the process Charlotte could not be more helpful and was always happy to answer our questions or go the extra mile the find the answers for us. We all know the process of buying a house can be stressful so to have an estate agent you can rely on really goes along way.

Hannah · 8 January 2025

★★★★★ 5/5

Trustpilot

Exemplary Customer Service!

I predominantly dealt with Morgan at Mann estate agents whilst searching for a property. I cannot praise her highly enough. Out of all the estate agents I have dealt with over the years (there have been many) she is by far and away one of the most thoughtful and thorough. She went over and above to find properties that suited our needs or that could be turned into what we required. Although we didnt buy a house through Mann Countrywide, Morgan has been on hand to support us through buying a house via modern auction and to act as a sounding board for an impartial opinion on the process.

Camilla · 31 October 2025

★★★★★ 5/5

Trustpilot

I have been working with Morgan Knott…

I have been working with Morgan Knott at Mann Countrywide and have been genuinely impressed by her exceptional service. She has gone above and beyond in helping me search for the right property, always acting with professionalism, outstanding diligence, and a truly friendly manner. Morgan has been proactive at every stage, consistently keeping me updated and doing everything she can to support my requirements. I would highly recommend Morgan to anyone looking for a reliable and dedicated estate agent. Morgan, I'd give you 6 stars if I could!

Thomas · 27 October 2025

★★★★★ 5/5

Trustpilot

Thank you so much to Nick in the…

Thank you so much to Nick in the Sheerness branch for all his help and advice whilst we were moving. Nothing was too much trouble and he was always at the end of the phone to answer questions. Any issues that we had he reassured us and made us feel at ease. If I ever move again I would not hesistate to go back to him. Thank you again.

Stacey · 23 December 2025

★★★★★ 1/5

Google

Our experience with Mann Sales and Letting Agents Strood has been deeply disappointing. As someone with experience in leadership, I can confidently say that the issues my family faced clearly stem from leadership, as the agency has failed to take accountability for their poor service. The signs were there from the very first calls and continued all the way through. Appointment punctuality and coordination were major issues from the beginning. Scheduled viewings were consistently delayed, leaving us in uncomfortable situations and forcing us to personally show prospective buyers around our property. This lack of punctuality and disregard for our concerns was unacceptable. This not only inconvenienced us but also left us feeling uncomfortable and vulnerable. Moreover, prospective buyers also expressed dissatisfaction with their poor experience e.g left waiting outside properties, unclear instructions and poor communication. Transparency regarding the terms of the sole agency contract was also lacking. Critical details, such as the length of the agreement, were not adequately discussed, leaving us feeling misled and questioning the integrity of the process. Furthermore, the advertising of our property on Rightmove and other platforms was subpar. We were left to request enhancements and updates, reflecting poorly on the agency's commitment to effective marketing. Despite our attempts to address these issues, the agency has refused to take responsibility and has closed ranks. Even after following the 'official' complaints process, they have refused to allow us to alter the length of the contract or even to move to a multi-agency agreement, which is a basic and straightforward solution that can easily be done and has been advised by other professionals in the industry. I strongly caution against entrusting your property sale to Mann Sales and Letting Agents Strood. Should you decide to proceed with them, heed this advice: never concede to a sole agency contract, demand meticulous attention to the advertising of your property, and scrutinise every detail of the contract, particularly its duration. I firmly advocate for a contract length of no more than 4 weeks or 28 days. Furthermore, be resolute in avoiding coercion into utilising their in-house financial services. Despite our repeated insistence on retaining our trusted brokers, Mann Co persistently pressured us until we were compelled to inquire whether our decision to use our own brokers would pose a problem, emphasising the importance of asserting your preferences firmly. Overall, our experience has been disappointing, and we hope our feedback prompts Mann Sales and Letting Agents to reassess their practices, processes, and procedures and strive for improvement in the future. Now, we find ourselves left to wait out the length of the contract as they refuse to alter it. As a family with two young children, aged 2 and 4, it's evident that our needs have been consistently overlooked and disregarded throughout this entire ordeal.

Matthew · 26 April 2024

★★★★★ 5/5

Google

Anne and the team at strood have been amazing, they’ve been so supportive and down to earth. Would never have achieved both sale and purchase without their support. Honestly appreciate all your hard work and what you’ve done for us! So grateful.

Kelly · 22 September 2025

★★★★★ 5/5

Google

We've been dealing with Mann since August 2023, purchasing our next home through their Strood branch. Throughout the process, we've dealt exclusively with the lovely Megan, who has been an absolute dream. She was the one who originally showed us around the house, and is really upfront, honest and realistic, which is really refreshing. Despite several setbacks from our own buyer, and lengthy delays, Megan has been patient, informative, easy to get hold of, and really reassuring. Megan is a real asset to Mann and I wouldn't hesitate to use Mann again. Thank you so much Megan!!

Jess · 26 February 2024

★★★★★ 5/5

Google

I met with Emily Smith the mortgage advisor and she was so helpful. I went in completely blind and had no idea what I was doing but she took the time to sit down with my partner and I and explained everything. She made me feel so welcome. I wouldn’t go anywhere else now and can’t wait to use her in the future when we find a property! Thank you Emily!

Elle · 26 May 2024

★★★★★ 1/5

Trustpilot

Charged me a fully managed Service but…

Charged me a fully managed Service but couldnt fulfill the service as had no keys to my property, charged my 10% when it should have been 7%...refunded me after complaint, never visited my property, visited after complaint but never recieved a report. Left them after 1 year had to pay another year upfront as you need to stay with them for 24 months minimum. So ultimately, i paid double for a Tenant find service. Live and learn!

Francis · 20 July 2026

★★★★★ 5/5

Google

Mann & Co team including Emily at Countrywide mortgages has been amazing, they've been so supportive and lovely. They are all extremely down to earth and easy to communicate with. 100% absolutely recommend Mann & Co. Our completion date isn't until 19th December (praying sooner) so we as a family of 4 ca not wait to celebrate Christmas in our new home with there continuing support. much love always, thank you very much xx

Chrissi · 18 November 2025

★★★★★ 5/5

Google

Anne and the team at Strood were excellent through quite a challenging sale. Always ready to act as the go between and get things moving, keeping me updated on progress. Professional with the personal touch which helped so much. Thank you.

Brian · 8 June 2025

★★★★★ 5/5

Google

I wanted to say thank you to Charlotte Kociaj for going above and beyond for our customer this weekend. She was very accommodating at making our customer feel at ease with travel and this is very much appreciated. 😃 …

Josh · 15 June 2025

★★★★★ 5/5

Google

Shelby is an asset to Mann strood. Throughout the months of stress and the pain of dealing with substandard solicitors. On more than one occasion I was going to give up but Shelby kept going and going, kept everything together and a very determined person who did not give up until everything went through. Everyone at Mann Strood are honestly hard working and really nice people. Very approachable I have the highest respect for what they did and would recommend Mann time and time again. Again thank you so much for not giving up. Lino.

Lino · 11 March 2025

★★★★★ 5/5

Google

Great service and friendly staff, smooth and efficient. Recommend. Thank you to Charlotte, Anne and Phoebe for all your help and assistance

Benjamin · 10 December 2025

★★★★★ 5/5

Google

Excellent service from Maan strood office. Anne was superb. She provided updates on regular basis without being prompted. She made my purchase went really easy and without hassle. She is a real star. Charlotte was also very helpful. Good team of estate agent. Highly recommended. Will definitely do business with them again.

Kaur · 8 January 2025

★★★★★ 5/5

Trustpilot

I have to give a special shout out to…

I have to give a special shout out to Morgan, she’s been so brilliant at keeping me up to date with my flat purchase. I’m a first time buyer and she’s been so understanding and explains things perfectly if I’m unsure. I can’t thank her enough for sorting things out after the seller was dragging their feet!

Hayleyboi · 31 October 2025

★★★★★ 5/5

Google

Billy was helping us with our enquiries, he was very efficient and friendly. Very smooth process from beginning to end. Communication was great through out we knew exactly what was going on. I would recommend Strood branch. It took 4 weeks roughly from enquiry to moving into our rented accommodation 🏠 thank you …

Kelly · 2 November 2024

★★★★★ 1/5

Trustpilot

Didn’t turn up for the viewing! Left standing outside with broken leg.

Absolutely unacceptable, my poor mother travelled all the way in an uber with a broken foot, to get a call last minute saying oh sorry I was unaware I had a viewing I’ll be there in 10 mins, my mum stood outside the property to get a call later saying they can’t make it so she was waiting outside with a broken foot and wasted her money on Ubers there and back. Rubbish estate agency.. the cheek to make excuses saying they are very busy, we are all busy! It’s your job!

Alicia · 12 May 2026

★★★★★ 5/5

Google

We recently sold our house with Mann and have to say we were thoroughly impressed with them from start to finish. They managed our expectations well and gave us a realistic figure of what our house would sell for unlike other big name agents. Shoutout to Anne who was fantastic !

Megan · 2 December 2024

★★★★★ 1/5

Trustpilot

Honestly I don´t know where to start

Honestly I don´t know where to start. But after speaking to their Regional manager it all makes sense. First thing they wanted was to get us to speak to their specialist panel of mortgage brokes that can get more deals etc. In contrast to the last estate agents we bought from they wanted a fee up front etc. They were also keen to market our house for us and I asked multiple times to send me a some information oin their fees etc which was avoided 3 or 4 times. We have seen house that has been on the market for overa year, I spoke to the vendors son while at the viewing and he explained they weren´t in a rush and wouldnt need us to have a an offer on our house to accept an offer. I asked him and he said no he was happy because they arent in a rush. We were loking to put anb offer in when a reginal manager i have never spoken to calls up again trying to market our house, I told him I didnt get a good feeling from them and chose another estate agent we had a better experience withg and he went on to bash them for not being able to get photos for 2 weeks. I said the marketing on the other company and the treatment is much better and I was going to use them anyway and he proceeded to send a whstsap message. I get my name is difficult but I am dyslexic and a sales person and I make sure I spell people name correnctly so I mentioned like I said before about trust and I will post the transcript below of teh cinversation.. You make up your minds if you would trust this person running a bussiness.

Ferran · 6 May 2026

★★★★★ 5/5

Trustpilot

Catherine Picard

Catherine Picard, Property Manager from the Sittingbourne Branch is responsive, proactive and pleasure to speak with. Thank you Catherine!

Claire · 2 August 2026