Trusted Agent profile · Matlock
★★★★★
810 reviews across 2 platforms
Whitworth Dale, Dale Road South, Darley Dale, Matlock, DE4 2EU
Charles Church Nottingham's office in Matlock, at Whitworth Dale, is rated 4.2 out of 5 across 810 reviews on two platforms, including 1 Google review rated 4.0.
Tell us what you need and we'll put you in touch. Charles Church Nottingham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Matlock.
Every review we hold for the Matlock office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service and very reactive with…
Great service and very reactive with queries.
Thank you for your wonderful review. We are delighted to hear that you have had such a positive experience. Best wishes, Mia
5/5
TrustpilotWe moved into our Charles Church Mascalls Grange
We moved into our Charles Church property in November 2023, the process of purchasing the property was fairly straight forward, we had more issues with the property we were selling. Charles Church were always on hand to try and help out as best they could. We were not able to see our house until two weeks before moving, due to the building site we were unable to get to see it, it was lovely to see it once it was finally finished, we did suggest though that maybe a build progress update with some photos each month would of made it feel like we were a bit more involved. Once we moved into the property we had a few issues with appliances but Charles Church had this sorted by the day we moved in. The property is finished to a high standard and there are no major issues, just minor works which are in the process of being completed. Due to such wet weather after moving in, we had to live without turf for a while, with a dog it wasn’t much fun, but my best Christmas present was our turf being laid the week before Xmas. We are extremely happy in our new home, I would definitely recommend Charles Church, moving is never straightforward or easy, plus moving into a new build is never without hiccups but we trust that Charles Church will always resolve any issues we may have.
Dear Hannah, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received from the team at Mascalls Grange. Wishing you many happy and healthy years in your new home.Best wishes, Ada
5/5
TrustpilotCharles Church, as good as house buying gets
Having bought and sold many houses in the past this was my third experience of buying a brand new home, and my first of using a part exchange offer to facilitate the purchase. From my first contact with Charles Church to the moving in day everything could not have been more perfect or professional. The part exchange was a revelation and really made the whole process easy and stressless, so much so that I often forgot I was moving home right up to the week I moved. I had read horror stories of various builders undervaluing part exchange properties but no such thing with Charles Church, I was offered and given the full market value for my home with the added bonus of no Estate Agent fees, a simple survey later and we were on track and basically sat back and waited for our new home to be built. My new Charles Church home is built to a very high standard and is luxuriously and very well appointed. At all stages from my first meeting with the wonderful sales consultant Jade through to being under the care of the site manager Darren once moved in it has been obvious that the company is very customer focussed, and throughout it was easy to deal directly with senior management and Directors with any questions or requests. Special mention must be made of Amy, a Senior Manager in the group who was pretty much available 24/7 and to whom nothing was ever too much trouble.Buying our new Charles Church home was as good as house buying gets. The exemplary quality, first class attention to detail and customer care have made this beautiful home a most special place for our family to enjoy for years to come.
Hi,Thank you for sharing your experience with us, it is always so lovely to hear from happy customers. I will certainly pass on your kind comments to the team, they will be delighted to hear that they made your home buying journey a smooth and enjoyable one. Wishing you all the best in your new homeBest wishes,Mia
2/5
TrustpilotOur experience with Charles Church
Our experience with Charles Church has been very disappointing, we had hoped for a better experience with this being our forever home, and as we shared how bad of an experience we had with our previous house developer, we had hoped things could only be better.However, we feel as though it was worse. We reserved in October 2022, and completed the week before Christmas 2023. During this time, we have dealt with several sales representatives who just caused confusion due to a lack of hand over between them and just frustrated us each time we dealt with someone new as we were told something different each time.I unfortunately feel as though we were rushed in, in December to meet targets. I don't feel as though the house was ready to be handed over. The day we received the keys, anti-drill locks were being drilled due to keys being lost. In doing so shrapnel was left all over. We werent given any manuals for the alarm, cooker, dishwasher etc. The hob extractor broke during use due to debri falling into the fan due to poor installation. The cleaning of the house was sub-par on handover with screws left all over the floor.The annoyance is the fact we were told as the house is taking longer than anticipated it gives them more time to perfect it for handover, we obviously have different opinions on perfect as there are numerous issues. My understanding is this is a common issue with the south yorkshire region, which now makes sense as to why it was shut down. We are just hoping the customer care team are able to rectify our issues. The house itself is beautiful, it's just a shame it wasn't (I feel) ready for handover when we got the keys.I will say however, the sales representative and site manager that we have dealt with since moving in have been great and we cannot fault them (Henry and Kevin).
Hello Reece,Thank for taking the time to leave your candid review and disappointed to learn of your experience. Falling short of meeting your expectations is not what we strive to achieve, and we would like the opportunity to make this right. I'm going to share this with the regional team, and ask that they make contact with you in order to discuss your feedback further.Best wishes,Emmy
5/5
TrustpilotCant say thank you enough to Jodie
Jodie is very nice and helpful, it's such a great experience to buy a new home with her at Mulberry Place Tewkesbury
Dear Khoi Nguyen, Thank you so much for your review. We agree Jodie is such an asset to the team at Mulberry Place. I will make sure to pass on your wonderful feedback. Best wishes, Lily
3/5
TrustpilotPoor communication
The communication is very poor both pre and post completion with sales and customer care Build is nice very nicely designed and to a good standard of finish build side except few snags good
Hi Loren, Thank you for taking the time to leave us your review. We are pleased to hear that you are happy with your new home but very sorry to hear your experience didn’t meet all your expectations, I will certainly pass your feedback onto the team for their awareness and ongoing learningsBest wishes,Mia
5/5
TrustpilotAnother excellent interaction with…
Another excellent interaction with Cookie, Steve Lines and Leigh Corbet on fixng the leaking shower tray and fitting extra sockets!
Thank you for taking the time to leave another review. We’re delighted to hear you had another excellent interaction with Cookie, Steve and Leigh. It’s great to know the team were able to fix the leaking shower tray and fit the extra sockets for you. Holly
5/5
TrustpilotKat at Ridge Walk sales office has been…
Kat at Ridge Walk sales office has been excellent throughout
We’re delighted to hear that Kat has been excellent throughout your experience. She’ll be thrilled to know her support made such a positive impact. Best wishes, Mia
5/5
Trustpilot5 star
Everything was explained to us from the start, liz the sales representative went above and beyond
Hello Donna,Liz will be thrilled that you've had a great home buying journey so far, we'll be sure to let her know.Best wishes,Emmy
5/5
TrustpilotMascalls Grange
Since my first visit to Mascalls Grange, all the staff have been incredible! The sales team kept me informed every step of the way till my moving in date and were always very knowledgeable and helpful along the way. I’ve had very few snags (all minor) and the site team have been amazing! Every single person has been so lovely and no job has been too small. It’s been great having a WhatsApp contact to check in with and to provide immediate updates! Thank you for making my move a really positive experience - thank you!
Hi Becky,Thank you for taking the time to leave us a review, we're delighted to hear you of the service you have received. We would like to share this with the team but unable to locate you on our system and have instructed Trustpilot to gain further information. Please do respond with your full name and plot details, so we can pass on your kind words.Best wishes,Mia
1/5
TrustpilotOnly if zero was an option! Pathetic
My experience with Charles Church development at Windsor Park, Wakefield, has been an absolute nightmare. Living in Phase 1 has been nothing short of a disaster, a perpetual construction zone with no regard for the residents. The incomplete road is a testament to their sheer incompetence, and their communication skills are practically nonexistent. Dealing with their customer service and management is a lesson in frustration.After numerous complaints, their response has been shockingly dismissive, as if doing something about it is some sort of favor. Let me be clear, it's their JOB! The three years of enduring this chaos make me question the integrity of Charles Church. The fact that Phase 2 is still incomplete is a clear indication of their utter disregard for the people who trusted them with their homes. If you're considering moving into this development, be prepared for a dreadful experience.Charles Church is undoubtedly one of the most atrocious companies I've had the displeasure of dealing with. Their actions, or lack thereof, speak volumes about their pathetic approach to development and customer service. I sincerely hope anyone considering them thinks twice, you deserve better than this!!!
Hi Tabraiz,Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. We understand that a member of our Customer Care team has been in contact with you directly to discuss this further.Kind Wishes,Mia
5/5
TrustpilotSo far so good
So far so good, Jamie has been awesome and we are looking forward to the rest of the process.
Good evening, thank you for sharing the start of your experience with Charles Church. We are really pleased to hear you have been so well looked after by the team at Wellington Gate, and we would love to hear from you again once you’re all settled in.Kind regards,Rose
5/5
TrustpilotVERY PROFESSIONAL.
Speed, tidiness , very helpful and polite technicians.left the job tidy clean ready for decorator and helped us to reinstate the room. Other than two patches ready for the decorator it was as good as before they started.However the problem in fact worse even thou they corrected the previous work by others. As discussed and agreed the problem has always been the heating.Need i am afraid further work.Stephen Siller [ Langley Grove Twyning GL206JR
Good afternoon Mr Siller, thank you for taking the time to leave us a review. Please be assured that we have forwarded your comments over to the team. Kind regards,Rose
5/5
TrustpilotAfter sales care second to none!
We just had a few minor snags which needed to be sorted after moving in, mostly in the kitchen but both the sales team and site manager have been nothing short of amazing! They have been on-hand to deal with any problems immediately and with great attention to detail - even the most minor of problems like a mark on the wall. They have gone above and beyond what I would have expected and I would not hesitate to recommend a Charles Church property to anyone looking for a new home. A really positive experience. Thank you so much.
Hi Simon,Thank you for sharing your experience with us, it is always so lovely to hear from happy customers. I will certainly pass on your kind comments to the team, they will be delighted to hear that they made your home buying journey a smooth and enjoyable one. Wishing you all the best in your new homeBest wishes,Mia
5/5
TrustpilotEnjoyable buying experience with Devon
Enjoyable buying experience with Devon. Nothing too much trouble.
Good evening Wesley, we’re delighted that you took the time to share your experience with us. It’s fantastic that Devon’s proactive approach in suggesting alternative properties made such a positive difference and ultimately helped you secure your new home. We’ll be sure to pass on your lovely comments, congratulations on your purchase, and we wish you every happiness in your new home when the time comes to move in. Kind regards, Rose
5/5
TrustpilotGreat experience
Great experience so far.As the house was progressing I really wanted further additional to my house Mr Darren and the team were extremly helpful.Thank you so much !
Hi Nina,Thank you for sharing your experience. We'd love to pass on your comments to the team, as they'd be thrilled to hear. Please do respond to our request for further information.Kind wishes,Lucy
1/5
TrustpilotPoor service once they get your money after completion
1) Cannot fault the service until you move in, then they do not want to fix any issues and very unhelpful. Have been waiting for more than 2 years for garage roof to be repaired, sent many emails and videos, they sent numerous people round to sort and still not done. Left hand does not know what the right hand is doing. Spoke with them again today and they say they thought it was done 6 months ago! Now asking for more photos!2) Last year we had issue with one of the stair treads on the stair case, this was eventually replaced after chasing numerous times. However we were informed at the time of repair that the other stairs would also need replacing at some point. I have today contacted Charles church / Persimmon to report 2 additional stairs damaged but they are not interested as our 2 year warranty has expired ! So despite them knowing of a fault 12 months ago with the staircase and 1 stair replaced they are now washing their hands with it and saying it is now my own problem to sort!!3) Our toilet in main bathroom upstairs has a leak, the leak has gone through the floor and into the downstairs ceiling. Again they are not interested in helping / repairing as the 2 year warranty has expired...!A toilet in a new build house should not be leaking to that extent just after 2 years from new, but they seem to breathe a huge sigh of relief when they advise it is now my problem not theirs due to expiry of warranty.
Hello Chris,Thank you so much for taking the time to leave us your candid review. I'm sorry to hear of the difficulties you are experiencing. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do respond with your plot number, development and contact details, once received please be assured that your comments will be highlighted to the relevant management team.Best wishes,Emmy
5/5
TrustpilotOutstanding Customer Service
I want to commend the outstanding customer service provided by Charles Church, specifically Clem from the Princes Park site. Clem has truly gone above and beyond to make the moving process seamless and stress-free. From assisting with the removal of empty boxes to ensuring every detail was taken care of, his help has been invaluable. Amazing service, thank you!
Dear Jas, This is a fabulous review and such wonderful words for Clem who continues to go above and beyond so our customers feel valued and looked after every step of the way when buying a new home. We shall pass on your comments to the team who will be delighted to hear. Lucy
5/5
TrustpilotCharles Church, Mascalls Grange 2nd review
Continued excellent customer service experience at Charles Church, Mascalls Grange. Within the first week of moving in, all minor snags were promptly attended to. When I encountered an issue with the back door not locking, the customer care team swiftly dispatched a locksmith the same day, ensuring my property's security. Darren and the sales team on site have been incredibly helpful throughout, making my new build purchase experience seamless and stress-free. Highly recommend!
Hello Natalie,Thank you so much for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over Darren and the team, they'll be delighted. Best wishes,Emmy
5/5
TrustpilotA good experience all round
From the start I've had a good experience from the sales agent right through to the finished house. The build quality is excellent and the care and concern that everything is as it should be is appreciated. I wasn't going to buy a new build as you hear so many disaster stories but now I'm glad I did.
Dear Sue, At Charles Church providing exceptional service is at the core of what we do, and it's wonderful to receive such positive feedback. We really value your trust and confidence in our team.Best wishes, Ada
5/5
TrustpilotHarlands Park
I am about to exchange on a house at Harlands Park.Since my first contact with Francesca in September I have found her to be very helpful, friendly & nothing is too much trouble for her.I met Steve on site & he was such a lovely friendly man. He showed me around the site & my new house. He explained every detail to me so no questions went unanswered.Then Darren came to introduce himself at the Site Office. He has gone above & beyond to be so helpful. He seems to be on call 24/7 as he’s always returns my messages promptly.However, he has been told maybe he can no longer have any communication with purchasers.I personally hope this doesn’t happen as I like hearing from him. He informs me & sends me photographs on the progress of my house. I think this is such a nice touch for a purchaser to have.So I would just like to thank you all for your help & for making my life less stressful!Ellie
Dear Ellie,Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that the team have been paramount in making your home buying journey a fabulous experience and we shall pass on your comments, they'll be delighted.Kind wishes,Lucy
5/5
TrustpilotPurchase at Charles Church Jubilee Gardens
Your Sales Team and your Site Manager made our purchase a very enjoyable experience. We have been incredibly well looked after by both of them and continue to be.
Hello,We always hope to receive this kind of feedback, thank you for sharing your experience with us. I will gladly pass your feedback on to the team as they'll be delighted. We hope you have many happy years in your new home.Best wishes,Emmy
4/5
TrustpilotBen @ Regency Park
We have not long moved into our new Charles Church home here in Cardiff. We love our new home and the attention we are receiving from the site management who are looking after us with regards to minor snags or problems we have identified. I want to give a special mention to Ben at the sales office. From the moment we first met Ben on day one when we looked at the show home, through to completion, Ben has always been there to help us with any question or query we have had. Ben worked tirelessly to ensure the home purchase journey was as comfortable and smooth as possible and would always keep us updated at regular intervals on progress. It is apparent to us that Ben has a real passion for customer care; he is a credit to your business. It was a pleasure having Ben help us with our new home purchase and he continues to keep in touch ensuring any problem or query is quickly resolved.
5/5
TrustpilotMark @ Ellis Court is a super star
Mark @ Ellis Court is a super star, he is very very nice, always helps me with everything and give me a lots of brilliant advises, answer any questions that I don't know.Thank you very much for looking after me. You are the best!
Hi,Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Mark has been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as he'll be delighted.Kind wishes,Lucy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Charles Church Nottingham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Matlock.
