Charles Church Nottingham Matlock reviews

★★★★★ 5/5

Trustpilot

Excellent follow-up services by Site Manager of Valley Park, Didcot by Charles Church

The follow-up service for our snagging list has been outstanding. Our Site Manager Geoff Long has arranged everything quickly and efficiently to ensure every item is sorted. He proactively reaches out to keep us updated, which we really appreciate. Geoff is professional, friendly, and remarkably patient, even with a self-confessed perfectionist like me! His work has been a huge part of our brilliant experience with Charles Church. Geoff deserves a pay rise for the fantastic job he does. - from Plot 1, Valley Park, Didcot by Charles Church

Samantha · 1 October 2026

★★★★★ 5/5

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Charles Church Persimmon Bramble Green Site - Service

Christian Opri has been an absolute pleasure to deal with as the handyman on the Charles Church (Persimmon) Bramble Green site. From start to finish, he has been genuinely helpful and kind, always happy to talk through any issues and take the time to get things right rather than just rushing through the job. His attention to detail is second to none, nothing gets missed, and it is clear he takes real pride in his work. He also leaves everything spotless after every visit, which makes a huge difference when you are living in the house while snagging work is ongoing. All in all, Christian is a top guy and a real credit to the site team. Highly recommend, and it is reassuring to have someone this reliable and conscientious looking after the finishing touches on our home. Thanks Christian!

Dilesh · 25 September 2026

★★★★★ 5/5

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Charles Church Easton

We dealt with Kim at Charles Church Easton and she was absolutely brilliant. Although we didn’t end up buying a home with Charles Church, Kim was really helpful throughout and always honest with us. She was easy to talk to, answered all our questions and never made us feel pressured into making a decision. We really appreciated how genuine and straightforward she was. We didn’t buy a house in the end, but I would definitely recommend Kim to anyone looking to buy with Charles Church.

Ben · 22 September 2026

★★★★★ 5/5

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Bluebell Chase

We recently purchased our Charles Church home on Bluebell Chase using their part exchange offer. The reservation process was smooth and straightforward and we felt we got a fair price for our property but Charles Church added incentives on top which made the offer more than reasonable. Madison and Lauren in the sales team were brilliant from the point of reservation up to completion. They are helpful and responsive and there was no pressure at all to move things along as you sometimes get on the sales side when buying a new build. Post completion, Beth and Jools on the site team have been fantastic. Communication is great and nothing is too much trouble for them. Handover was smooth and any issues are always rectified promptly. Snagging has been really straightforward too with the majority of the jobs arranged within a few days of our report being sent to site. Having bought a new build previously, the difference in service from the site team here is remarkable. Overall we are really pleased with the property and the service has been excellent.

Josh · 16 September 2026

★★★★★ 5/5

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We’ve recently moved into our new…

We’ve recently moved into our new Charles Church home at Wellington Gate and wanted to leave a special mention for Jamie and Paula, who have both been absolutely fantastic throughout the whole process. From reserving our home right through to completion and moving in, they were both incredibly friendly, helpful and approachable. Buying a new-build can feel like quite a daunting process, but Jamie and Paula made everything so much easier. They were always happy to answer our endless questions, kept us informed along the way and were genuinely lovely to deal with throughout. What really stood out to us was how personal they made the whole experience feel. We never felt like we were just another sale or plot number. They both genuinely seemed excited for us and made what was already a huge milestone feel even more special. Even after we had exchanged and completed, they have continued to be just as welcoming and helpful, which says a lot. Every time we’ve popped into the sales office or needed anything, we’ve always been greeted warmly and nothing has ever felt like too much trouble. We absolutely love our new home and couldn’t have asked for a better experience with the sales team at Wellington Gate. Jamie and Paula are both a huge credit to Charles Church, and we’d happily recommend buying here based on our experience with them. Thank you both for helping us get our lovely new home❤️

Natasha · 9 September 2026

★★★★★ 5/5

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We have been in our new Charles Church…

We have been in our new Charles Church home 4 weeks now at Festival Park Easton and the staff have all been amazing, any issued are dealt with quickly and efficiently nothing is too much work. Steve has been great and supported with all the little snags, always checking in and couldn't be more helpful. Shane has been brilliant since hes taken over, he is always available to help answer any issues and supports with fixes, his customer service is second to none. Will @ TW civils has been really helpful, quick with responses and made any little issues we have rectified quickly, can't recommend him and the company enough. Thanks to all

Martin · 28 August 2026

★★★★★ 5/5

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Great customer service

We first met with Julia a couple of months ago who showed us around the different homes they have available at Festival Park Norwich. We fell in love with the Chopwell. We have now sold and went back for another viewing before reserving our Plot. Kim has now taken over at the Charles Church office, which is great as we got on so well, when we met Kim down the road in the Persimmons office. Kim has been brilliant helping us to reserve our plot and go through all of the designs for the house. We are so excited for the next few months before we move in early next year.

Pedro · 10 August 2026

★★★★★ 1/5

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The property was not ready on the day…

The property was not ready on the day we moved in and still has work to be completed, workmen still inside, cleaners could not do their work as doors still being removed and cut to size as we waited outside, loads of obvious faults which are down to poor workmanship, none of the request we made were sorted, just repeatedly told that was the specification for example can we have an outside tap, answer no it's not on the spec,after paying almost half a million pound for the property a tap was too much to ask for We met with the site manager today and I had over 4 pages of snags including lights not working radiators not working Why was this not found before we moved in? The state of the finish ie paint, carpets and other flooring is shameful for what is supposed to be a high end Charles Church home If you require more information please feel free to contact us

Customersreve · 6 August 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague

I had previously posted a negative review but later deleted it because the site manager, Dave, stepped in and genuinely took care of us. Unfortunately, the ongoing problems with customer service have left me feeling that I need to share our full experience. The sales team were lovely. Although they seemed quite busy at times, our overall buying experience was overwhelmingly positive. Buster was wonderful to work with. He explained each option clearly, kept us updated, provided reasonable timelines and was never pushy throughout the sales process. Our experience with after-sales was also positive when it was being managed directly by the site manager. Dave was one of the best people we dealt with. He made everything much easier, took our concerns seriously and went above and beyond to ensure that our problems were resolved, even after responsibility had supposedly been handed over to the after-sales customer service team. Buster and Dave are the two main reasons I am giving two stars rather than one. However, the main issue is the customer service and after-sales support. We were given a telephone number to report problems in our area, but it stopped working, leaving us unable to report issues with the property properly. When we were eventually able to raise concerns, it often felt as though every problem was immediately argued to be our fault. Each tradesperson appeared to deny responsibility, with the blame repeatedly being passed between the customer and different contractors. For example, we experienced an electrical issue. The first electrician claimed that we had caused it, and the second also initially tried to place the blame on us. Fortunately, the fault occurred while the second electrician was present, proving that the issue was genuine. We are now experiencing a plumbing issue and are facing the same pattern again. Rather than investigating the problem fairly, the initial response appears to be to deny responsibility and pass the issue back onto the homeowner. We also had a problem with our dishwasher in late 2025, which was caused by poor plumbing work. It took more than three months to resolve, which was completely unacceptable. During that time, responsibility was repeatedly passed between different trades, with nobody willing to accept liability. The issue was only properly dealt with after Dave, the site manager, personally stepped in. This should have been handled by customer service, but they were unable to resolve it. The situation has now become so frustrating and stressful that we are actively trying to sell our home. The constant difficulty of reporting problems, having legitimate concerns dismissed and repeatedly arguing over responsibility has caused us an extreme amount of stress and has turned homeownership into a major headache. The sales experience was very good, and the site manager was excellent. However, the after-sales customer service has been extremely disappointing. Buying a new-build home should provide peace of mind, but instead we have repeatedly had to argue simply to get genuine problems acknowledged and repaired. Based on our experience, I would strongly advise anyone considering purchasing a new home from Charles Church to think very carefully, particularly because of the poor after-sales support. The fact that we are now considering leaving the home altogether because of the stress caused by dealing with them says everything about our experience.

Muhammad · 4 August 2026

★★★★★ 5/5

Trustpilot

Fantastic service from Jenette

Jenette has been brilliant and really helpful throughout the entire process. She has made everything feel nice and smooth at all points and it’s been a pleasure purchasing a house with Charles Church. She has kept us informed at various stages of the build and made sure we felt supported throughout the whole journey. Thank you so much Jenette, for all your hard work, support and kindness. We truly appreciate everything you’ve done for us! (Orchards South West)

Elin · 9 August 2026

★★★★★ 5/5

Trustpilot

Amazing homes and incredible team

We are in the process of buying a Charles Church house and the whole experience couldn’t have been better. As first time buyers, we were nervous about the process but Kerry was the most amazing Sales Executive! She kept us in the loop the whole way, was always so friendly and welcoming and made us feel supported and super at ease. We can’t thank Kerry enough for helping us get our dream home.

Bruna · 26 April 2026

★★★★★ 5/5

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Manor Grove Lydney

Super happy with our new home. The team at Charles Church were brilliant at getting the sale over the line and offered some great incentives. After moving in, anything that needed sorting was sorted promptly. Nothing bad to say about our experience! House is also to a very high standard.

George · 25 September 2026

★★★★★ 5/5

Trustpilot

This is my second attempt at getting a…

This is my second attempt at getting a Charles Church property, unfortunately the chain broke with my first attempt, but I’ve got to say that the site agent Saskia has been very supportive and encouraging, I couldn’t tell you how many times I’ve visited the site both to have a catchup with her and also to have a look around the show house talk about love at first sight.

Angela · 18 May 2026

★★★★★ 5/5

Trustpilot

Great After sale service

We’ve been in our new home for 7 months now, and since David, the site manager has been placed here all our minor snags have been sorted, he personally visited us at home to make sure we were happy with everything, and keeps in contact with me as well as customer care. He’s been a great asset to the site, I have trust in him knowing we will have any issues dealt with promptly and professionally! Thanks David and Team…. Plot 29, Rose Manor, Hadleigh,

Leanne · 20 February 2026

★★★★★ 5/5

Trustpilot

Amazing customer service throughout the…

Amazing customer service throughout the whole process from the first viewing of the site to the day we moved in. The Home Change Scheme worked so well and saved us quite a lot of money. I would definitely recommend Charles Church and particularly Sean at Lockside.

Kathryn · 22 September 2026

★★★★★ 5/5

Trustpilot

We moved into our new Charles Church home on the Hamlet Development

We moved into our new Charles Church property in the Hamlet just before Christmas 2025.We are so pleased with our decision to purchase the Marylebone as it has so much space and the kitchen dining area really makes it feel special. I cannot praise Jack Grovier enough. He has been brilliant, goes above and beyond on everything. As with most new builds we had a few minor snags. However, Jack has been superb in organising the relevant trades to come out and put the minor things right as soon as possible. He has kept me up to date on progress and happy to make the right call even if that means extra work. The team on site are brilliant as well, including the ground workers, carpenters, sealant chaps, plumbers. They do a very good job.

Adrian · 14 January 2026

★★★★★ 3/5

Trustpilot

Valentines event cost is Web info not true flooring was not included.

The web site information and the actual deal were two different things. House is amazing but they took bi fold doors away and said flooring was not included even though all the web searches stated included. Poor customer service and response on this with no response from head office after a compliant. Reduced house price means they cut items out to save costs an passed them onto us.

Pj · 22 February 2026

★★★★★ 1/5

Trustpilot

Terrible aftercare on the estate

The aftercare on the estate is horrendous. Charles church have moved onto the next phase of the estate left our estate looking a mess. Weeds growing through the curbs, landscaping covered in weed. Grass is being cut once a month if we’re lucky.

Joshua · 8 August 2026

★★★★★ 5/5

Trustpilot

Sophie and Phil thank you

Both Sophie and Phil were attentive to our thoughts and questions, and were, without exception able to provide answers with clarity which informed our decision to purchase. They treated both Cath and I as bespoke and individual customers and didn't push or provide generic information which may not have been as helpful. Thank you both.

Mr · 1 May 2026

★★★★★ 1/5

Trustpilot

Disappointed from start to 1 year on

Disappointed from start to 1 year on. Still not able to export our solar and lies from customer services the whole experience has been bad service, very poor quality control. Unlevel ceilings, holes in ceilings, damp and mould, 11 new kitchen cabinets due to damage, leaks and the list goes on. Jamie and Jess in CS are next to useless. Repeatedly going round in circles, there’s no process to their actions your best bet is to know site manages who can actually achieve results. The quality is not Charles church it’s persimmon as it’s worse.

Andrew · 3 October 2026

★★★★★ 1/5

Trustpilot

don’t expect the complaints process to be as straightforward

Been in our Charles Church home for around 18 months and up until now, Customer Care have generally been really good at sorting any issues we’ve had. Unfortunately, when a small issue turned into a complaint, things went downhill. You’d expect that when something gets to the complaints team, it would be properly looked into and dealt with, but that hasn’t been the case. The complaint has been going on for well over the expected timescale. I’ve chased it multiple times, asked for an outcome and asked for it to be escalated more than once, but still no proper outcome. The issue hasn’t been fully sorted, I’ve had mixed messages along the way and now my emails aren’t even being answered. It’s a real shame because our experience had generally been good, but when you actually need them to step up and deal with a problem, the service has been really disappointing. My next step is the New Homes Ombudsman. Just wanted to share my experience and warn potential buyers that, when things go wrong, don’t expect the complaints process to be as straightforward as you’d hope.

GE · 17 September 2026

★★★★★ 5/5

Trustpilot

Fantastic experience!

Our experience with Charles Church was fantastic! The customer service by Paula and Jamie was brilliant and they are both so friendly and helpful. They were very accommodating and never put any pressure on us. I would highly recommend their service, especially to those like us who were first time buyers.

Mr · 25 April 2026

★★★★★ 5/5

Trustpilot

FANTASTIC EXPERIENCE BUYING OUR FIRST…

FANTASTIC EXPERIENCE BUYING OUR FIRST EVER HOME! We bought a home and moved in, in 7 weeks! Sharon & Joe, we cannot thank you enough for everything you have done! Sharon you have been absolutely incredible, you made our little family extremely happy, the buying process with you holding our hands and supporting us was incredible! Joe, you have been amazing from the day we moved in and any tiny little issues you have been there right away! We cannot thank you enough! Would definitely recommend Charles Church they have been so helpful, friendly and reassuring!

Lacy · 3 September 2026

★★★★★ 5/5

Trustpilot

Great experience

We have had a great experience so far with the team at the St. Michael’s Way site in Ryhope. The entire site team is responsive and professional. Special thanks to Chris Alexander for his fantastic oversight and for making sure all our queries are handled as soon as possible.

Jesbin · 22 April 2026