How many reviews does Bovis South West have?

Bovis's Matford office has 517 reviews across two platforms: 10 on Google, 507 on Trustpilot (across the whole business).

What is Bovis South West's rating?

Bovis South West is rated 2.3 out of 5 across all 517 reviews, and 3.8 out of 5 on Google from 10 reviews.

Where is Bovis's Matford office?

Bovis South West, Trood Lane, Matford, EX2 8YP.

Trusted Agent profile · Matford

Bovis South West reviews in Matford

2.3

★★★★★

517 reviews across 2 platforms

Trood Lane, Matford, EX2 8YP

Part of Bovis Homes South West, see every office.

Bovis's office in Matford, at Trood Lane, is rated 2.3 out of 5 across 517 reviews on two platforms, including 10 Google reviews rated 3.8.

3.8 / 5

Reviews on Google

This office

507

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Bovis South West hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Matford.

Reviews

Every review we hold for the Matford office, from every platform, shown as written. First names only.

5/5

Trustpilot

Very helpful and knowledgeable

Nothing has been to much for John, had 2 site visits and was able to get all of my questions answered. Feel confident in my decision and I am looking forward to making my choices as to how the property will look.

Matt · 6 September 2026

Agent replied · 25 September 2026

Hi Matt, We're so glad to hear that our team was able to provide such helpful assistance during your site visits. We appreciate your positive feedback and are excited for you to finalize your property's look! Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

We had viewing of the property and I…

We had viewing of the property and I would really loved the way Mr.Rod handled it.He literally nailed it with his customer relation skills and it was great to meet him.He was so pleasant through out the appointed and I would definitely recommend him if some one is looking to buy a home.Thank you so much

Frami · 30 May 2026

Agent replied · 6 June 2026

Hi Frami, We're so happy to hear you had such a positive viewing experience. It's wonderful that our team member made such a great impression with their customer relations skills. Thank you for your kind feedback! Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

Excellent

Just started the process of buying our new home and everything is going smoothly so far. Looking forward to completion date. Gemma and James are great to talk and have all have the information when asked.

Julie · 7 October 2026

Agent replied · 12 October 2026

Hi Julie, Thank you for your positive feedback. We are happy to hear that your home purchase is progressing smoothly and that our team members have been helpful and informative. We wish you all the best for your completion. Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

Passing visit.

Although we were just passing by the site we called in without an appointment and were given very useful information about the site, the types of dwelling and we were also able view a show house and get an idea of the quality of finish. Very knowledgeable member of the sales team dealt we our enquiry.

Robert · 21 May 2026

Agent replied · 6 June 2026

Hi Robert, We're so pleased you received useful information and could view a show home during your spontaneous visit. It's wonderful to hear our sales team member was knowledgeable and helpful. Thank you for your positive feedback. Kind Regards, Kobi Bovis Homes

1/5

Trustpilot

Buying a first home through bovis

Buying a first home through bovis, is by far the worst thing we are doing as a family. 19months of push backs and still not in our home. They are bone idle builders that do not know if homes have been certified to live in. Never again would I use this sorry excuse of a company

James · 13 May 2026

Agent replied · 6 June 2026

Hi James, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating and disappointing it must be to face ongoing delays, particularly when purchasing your first home. We appreciate that the length of time taken and the repeated changes to your anticipated move-in date have caused significant inconvenience for you and your family. While construction timelines can sometimes be affected by a range of factors, we recognise the impact this has had and regret that your journey has not been a smoother one. We would also like to reassure you that all homes are subject to the appropriate certification and checks prior to legal completion, in line with regulatory requirements. However, we understand that the experience leading up to this point is just as important, and your comments will be shared with the relevant teams to review both communication and delivery processes. We are committed to supporting you through to completion of your home and improving the experience for all customers moving forward. Kind Regards, Kobi Bovis Homes

4/5

Trustpilot

The sales staff

The sales staff We still have a way to go before moving but so far the path has been made easy. The only problems so far has been with Bovis IT portal giving a fault report.

Odin · 18 September 2026

Agent replied · 25 September 2026

Hi Odin, We appreciate your feedback and are glad to hear the process has been smooth so far. We understand the frustration with technical issues and are working to improve our IT portal. Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

5/5 for our experience

5/5 for our experience! Ami was absolutely brilliant & worked so hard to get us to have our dream home! Highly recommend Bovis homes. Very friendly, helpful & nothing was ever too much.

Laura · 22 September 2025

Agent replied · 26 September 2025

Hi Laura, We're happy to hear that you had such a positive experience! It's wonderful knowing we could help you achieve your dream home. Thank you for recommending us! Kind Regards, Kobi Bovis Homes

4/5

Trustpilot

Flip has been wonderful fr start ,she…

Flip has been wonderful fr start ,she is very caring & informing us as you proceed so far,well we haven't come to the end finish yet,we have only started with the reservation,wait & see.

Mrs · 5 June 2026

5/5

Trustpilot

Brilliant!

Brilliant! We have just reserved our new home with Bovis - we're very excited. Matt & Yvonne have both been really helpful and made the process really simple (so far). Thank you :)

Laura · 8 September 2026

Agent replied · 25 September 2026

Hi laura, We are so happy to hear about your positive experience reserving your new home. We appreciate your kind words about our team members and are delighted the process has been simple for you. Thank you for sharing your excitement! Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

Great Customer Service - Colin - Littleport

My partner and i visited the Littleport site to view one of the show homes. Colin provided great customer service throughout. He was polite and very helpful and even provided us with additional questions to discuss with the sales team at the branch we would like to purchase from.

Lucy · 19 May 2026

Agent replied · 6 June 2026

Hi Lucy, We're so glad to hear you had such a positive experience at our Littleport site. It's wonderful to know our team was helpful and provided excellent service. Thank you for your kind feedback! Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

Fantastic Site

On my visit to Hollin Bank I was greeted to warm greeting and friendly smile. Rhodri who was on site was extremely knowledgeable and approachable. He talked through the whole development and showed all the different house types available and put my mind at complete ease.

Marcus · 30 May 2026

Agent replied · 6 June 2026

Hi Marcus, We're so pleased to hear about your positive experience and that our team member was knowledgeable and approachable. It's wonderful that you found the homes stunning and the location ideal. Thank you for your kind words! Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

The sales office have been exceptional…

The sales office have been exceptional in their level of service and attention - Jo Karen and Carol have been so helpful in my securing my new home - they have always kept me updated and informed since i first expressed interest. Totally wonderful ladies !

Corin · 9 May 2026

Agent replied · 6 June 2026

Hi Corin, We're happy to hear about the exceptional service and attention you received. We appreciate you highlighting how helpful the team was in securing your new home and keeping you updated. Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

The sales team made the extra effort…

The sales team made the extra effort and were very helpful. Answered any questions promptly,when we had an issue with paper work it was resolved very quickly

Ann · 9 September 2026

Agent replied · 25 September 2026

Hi Ann, We are so pleased to hear that our sales team went above and beyond to assist you. It's wonderful to know that your questions were answered promptly and that any paperwork issues were quickly resolved. Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

Professional and supportive team at Bovis Homes in Whitehouse, MK

My home purchase experience with Bovis Homes in Whitehouse, Milton Keynes was excellent.

Chocolate · 22 December 2025

Agent replied · 25 December 2025

Hi Chocolate, We're happy to hear that your home-buying experience was excellent. We appreciate your recognition of the team's professionalism and expertise. It's great to know that their support and attentiveness made the process smooth. We value your positive feedback regarding the quality of your new home. Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

Viewing in Tenterden

Had a viewing in Tenterden and Lorraine (the rep) was polite and professional and explained everything in detail. The houses are amazing.

Ashley · 4 October 2026

Agent replied · 11 October 2026

Hi Ashley, Thank you for taking the time to leave such a wonderful five-star review. We are delighted to hear that your recent home viewing went so well and that our representative was informative, polite, and thorough during your visit. It is fantastic to know how much you loved the properties. Kind Regards, Kobi Bovis Homes

1/5

Trustpilot

Poor sales team, nasty practices.

I had a pretty awful experience last year with Bovis Homes, with their team at Emmer Green Drive. After a few red flags, which I foolishly ignored - we had agreed to buy, but they later pulled out of the sale making it seem like we'd done something wrong - my wife was very upset. We later found out they'd sold "our" house and a chunk of the development to some investment company.

RDGMogul · 28 May 2026

5/5

Trustpilot

Customer centric Bovis Homes!

Following some serious searching for our forever home, I came across developer Bovis Homes. I went online and booked a catch up at a Wellingborough site. Mandy Tomlin demonstrated customer centricity and excellence from the word go. She show cased her experience dealing with clients ensuring we took the most smooth route towards getting all our questions answered with the upmost clarity. Mandy also collaborated with stakeholders ‘Mortgages First’ our broker, our snagging firm ‘Knott Brothers Ltd’ and the solicitor ‘HCB’. Can’t thank her enough for everything she’s done to make our forever home purchase special. Thanks Mandy!

Arron · 23 October 2024

1/5

Trustpilot

Harassing

I have never contacted and never given my details to Bovis Homes. I received many SMSs from them yesterday. After deleting, I still received SMSs four times per day. Only the salesmen of Pxxxxxxxx Homes and Gxxxxxx Homes know my telephone number and I am searching a new home recently. Gxxxxxx Homes has been my partner for three years. I believe Gxxxxxxx. My friends and my family have not received SMSs. Do you have the same experience as mine? If yes, you should write down a review and we will know what is happened.

Hokit · 12 October 2024

1/5

Trustpilot

Loads of snaggin issues

Loads of snaggin issues , leaks , kitchen worktops loose . Flooring issues for over 9 mths still not sorted just basically cowboys

Andrew · 16 September 2026

Agent replied · 11 October 2026

Hi Andrew, Thank you for sharing your feedback. It's disappointing to read about the issues you experienced, particularly the snagging items, leaks, kitchen worktops and the prolonged flooring concerns you mention. We recognise the impact that unresolved issues can have on your overall experience, and feedback such as yours is important in helping us review our processes and the standards we expect to deliver. We appreciate you taking the time to highlight these concerns and will ensure your comments are shared with the relevant teams. Kind Regards Kobi Bovis Homes

1/5

Trustpilot

Review of Bovis Homes (Edwalton Fields) and Avant Homes (Ruddington)

I had a disappointing experience with Bovis Homes at Edwalton Fields. One major issue was their pricing tactics. For example, they may list a house for £500,000, increase the price to £550,000, and then offer £20,000 as an "incentive," making it appear like you're getting a deal. However, this is misleading. They also claimed that their Area Director was offering a "really good price," but it felt like more of a sales tactic than genuine value. I strongly advise doing thorough research on the local market and not getting swayed by these so-called incentives.Additionally, I found that Bovis and Linden Homes were not reliable when the house was in the reserved stage. They didn’t complete the work as promised, leaving us in a difficult position.In contrast, my experience with Avant Homes in Ruddington was much more positive. They provided genuine support, offered fair pricing, and were willing to accommodate our needs. I highly recommend considering Avant if you're looking for a home in the area.

Andy · 5 September 2024

1/5

Trustpilot

Abysmal, lazy landscaping and lack of care once the sale is done.

We have been living in our home for 2 years now and are still awaiting snagging work to be done that has been outstanding since we moved in along with some areas that have come to light since.

Ro · 19 May 2026

Agent replied · 6 June 2026

Hi Ro, Thank you for taking the time to share your feedback. We are sorry to hear that your experience since moving into your home has not fully met your expectations, particularly in relation to the outstanding snagging items and the condition of the wider estate. We appreciate how important it is for both individual homes and communal areas to be completed and maintained to a high standard. Your comments regarding landscaping, pathways, and the condition of planted areas are noted, and we recognise the impact this can have on the overall appearance and enjoyment of the development. The delivery and adoption of communal landscaping can involve multiple stages and coordination with external parties, and while this can sometimes result in delays, we understand that this does not lessen the frustration caused. We would reassure you that these matters remain under review, and we are working with the relevant teams and contractors to address areas where improvements are required. In relation to your individual snagging items, we are continuing to monitor outstanding works and progress them where possible. We appreciate that this process has taken longer than anticipated and apologise for any inconvenience this has caused. We also note your comments regarding communication around maintenance responsibilities and service areas. Clear and accurate information is important, and your feedback will help inform how we communicate these details more effectively going forward. We are committed to improving the overall experience for residents and appreciate you bringing these concerns to our attention. kind Regards, Kobi Bovis Homes

4/5

Trustpilot

The Staff were very practical and…

The Staff were very practical and welcoming. The entire process was stress-free. High recommend to others.

Rose · 10 October 2026

Agent replied · 12 October 2026

Hi Rose, It is wonderful to hear that our team provided such a welcoming experience and made everything run smoothly for you. We truly appreciate your feedback and your recommendation. Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

Staff was great

Staff was great, nothing was a problem. Very precise on the appointment and easy to find.

NicoSocial · 27 September 2026

Agent replied · 11 October 2026

Hi NicoSocial, We're so happy to hear our staff provided such a positive experience for you. We appreciate your kind words! Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

Our experience Bovis homes ⭐️🙌🏽

Our whole experience with the team at Bovis homes at the Cornish Quarter Wadebridge Cornwall has been exceptional from the moment we first enquired about the development, then deciding to buy with home exchange. The guidance, support and every little detail along the way they covered. The quality of the finish of our new home is outstanding and moving day went so smooth with handover of keys, our welcome banner on the door, a moving in hamper, orchid and bottle of bubbles waiting in our brand new house. I wouldn’t hesitate one minute to recommend to anyone looking to buy a new build with Bovis. Thank you so much! 🏠⭐️🙏🏽

Paul · 13 June 2024

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