Trusted Agent profile · Marlborough
★★★★★
594 reviews across 2 platforms
93 High Street, Marlborough, SN8 1HD
Carter Jonas Lettings's office in Marlborough, at 93 High Street, is rated 4.3 out of 5 across 594 reviews on two platforms, including 119 Google reviews rated 4.7.
Every review we hold for the Marlborough office, from every platform, shown as written. First names only.
5/5
TrustpilotAs a buyer
As a buyer, I had a really positive experience working with Fred at Carter Jonas throughout the entire process and will not hesitate to go back to him/them should I sell in the future.
Hi Jamie, thank you for your review. We are delighted to hear that you had such a positive experience during your time with us, thanks to Fred's professional service. Please do not hesitate to contact us if you need anything else at all.
5/5
TrustpilotCarter Jonas property sales
Interacted with Cater Jonas, and Leo Goodman-Jones in particular, who acted in behalf of the seller. Had a great experience with Leo being very accommodating and helpful in making the transaction very smooth.
Hi Kieran, thank you for your review. We are pleased to hear that you had such a great experience with Leo. Please do not hesitate to contact us if there's anything else that we can help you with.
5/5
TrustpilotWorking with Carter Jonas on letting…
Working with Carter Jonas on letting out our terraced house in Fulham was an absolute pleasure! Sam Jarvis and team were professional and supportive and secured us the most wonderful tenants in a short amount of time. We found the right match in tenants too which is likely the most valuable art of the service they offer! Thank you to the team, I cannot recommend Carter Jonas highly enough!
Hi Catherine, thank you for leaving us some feedback. We pride ourselves in supporting our clients as best as we possibly can. We are happy to have helped!
1/5
TrustpilotAppalling Customer Service!
My partner and I went to view a rental property with our children. We decided we loved it and put an application straight in and received the acknowledgement email. We didn't hear anything following this so we chased it up... and chased it up .... and chased it up! .... Carter Jonas kept making excuses, 'we've come through to the wrong department', 'the agent dealing with us isn't it' etc etc. They just NEVER responded, awful way to treat a family with young children who were excited to move into their new home. You are dealing with people's lives! Never known anything like this. Presumably we weren't strong candidates for this property but actually telling us would have been appreciated! We went by a little while after and new tenants were already moving in. Appalling services!. Further Notes: Carter Jonas has asked for more information twice now, again without even acknowledging it being sent the first time so I won't be wasting my time sending the information for a second time.
Hi Joey, we are sorry to read your review. Please could you send some additional details to us on feedback@carterjonas.co.uk so we can look into this for you? Thank you.
5/5
TrustpilotExceptional staff members at Carter Jonas !
We have being with Carter Jonas for about 3 yrs now and find them exceptionally helpful from starting the rental process to moving onto a second property .
Hi Susan, thank you for your review. We are delighted to hear that you feel so well-supported by Mo, Will, James and the team! Please do not hesitate to contact us if you need anything at all.
5/5
TrustpilotGreat Service
We used Carter Jonas in Oxford, England to rent out our property and I was overall very satisfied with the service they provided. I didn´t have to do any chasing as things progressed nicely in a timely manner and they were very good at getting back to me with updates. Their rates were also much better than the other common letting agencies. The only small thing that can be improved is the delay between tenants paying the rent to Carter Jonas and the day it is received by the landlord, if that can be reduced it would further increase the satisfaction. But overall I would recommend Carter Jonas.
Hi Setareh, thank you for your feedback. We are pleased to hear that you are satisfied with the services provided to you by our lettings team in Oxford. Please do not hesitate to get in touch if there's anything we can help you with.
5/5
GoogleFred Ponsonby @ Carter Jonas in Marlborough was excellent. We were relocating to a new area and he found us a fantastic house and was always there to answer any questions we had and gave us such sound advice. I would highly recommend him and the team at Carter Jonas.
Hi Niki, thank you for your review. It's great to hear how well Fred and the team supported you during your house search. If there's anything else that we can help you with, please do let us know.
5/5
TrustpilotCarter Jones has been managing our…
Carter Jones has been managing our property for over ten years and hopefully will continue for much longer. Their professionalism and dedication gives us the piece of mind any owner wants. Being overseas, we require a company that thoroughly looks after the flat, efficiently attending our needs as well as our tenants’. We fully trust them and recommend their services.
Hi Valeria, thank you for your review. We are always delighted to hear how well we support our clients, especially those that have been with us for many years. Please do not hesitate to contact us if there's anything else we can help you with.
1/5
TrustpilotCarterjonas discriminates against…
Carterjonas discriminates against disabled people i have a recording of Bobby Lee telling me the reason the Fairhaven estate declined to rent to me is because I am disabled as an ex service man I find this unacceptable I was told to stop shouting but when I played the recording back the only shouting was from Bobby Lee I am taking this up with the ombudsman also they think asking for more details at the bottom of this review some how makes it better
Hello Wayne, we are sorry to read your review. Please could we ask you to send some additional details to feedback@carterjonas.co.uk so we can look into this with you and the team? Thank you.
1/5
TrustpilotI put up with Carter Jonas managing my…
I put up with Carter Jonas managing my property badly for 10 years, made several complaints and they did try and rectify. Recently sold the property through CJ as I had difficult tenants at the time who refused viewing access. Only solution was to allow the tenants to leave which CJ did without my approval. The sale eventually went through after 10months. During that time the property was empty but CJ said they would keep an eye on it as I was 4 hours away. Utilities have not been closed down properly by CJ despite them telling me they did it, had letters from bailiffs and now a £2k electric bill for an empty property.Use another agent!
Hi Sam, we are sorry to hear that you did not have a positive experience with Carter Jonas this time around. Please could you send some additional details to us on feedback@carterjonas.co.uk so we can look into this for you? Thank you.
5/5
TrustpilotGreat Assistance from Carter Jonas
I have rented my apartment in Chelsea via Carter Jonas for over 25 years. In all that time I found the staff incredibly helpful with all the different tenancies down through the years. I would especially like to compliment Lara and her team in the Lettings department of the Marylebone office and Lajla and her sales team in the South Kensington office.
Hi Patrick, thank you for your review for our Marylebone and South Kensington teams. Our teams are always pleased to hear how well we support our clients, especially those that have been with us for many years. Please don't hesitate to contact us if there's anything we can help you with.
5/5
TrustpilotExceptional!
Rupert Reeves at Carter Jonas provided an exceptional experience in his management of a very complex group of lots including properties and land sales. His prompt action, responses and excellent communication at all times and with all parties enabled sales to progress extremely efficiently and effectively. His experience, commitment and tenacity together with his wise advice at critical points were invaluable, helping bring the sales to a successful conclusion. I cannot recommend him and Carter Jonas highly enough.
Hi Andrew, thank you for taking the time to leave a review. We are delighted to hear that you received such an exceptional service from Rupert! Please do not hesitate to get in touch if there's anything else we can help you with in future.
1/5
TrustpilotI rented a tidy commercial site to…
I rented a tidy commercial site to Railtrack by means of Carter Jonas as their agent. It was for a year. Carter Jonas were allegedly managing the licence and agreed reinstatement of the site afterwards. From the beginning it took 6 months to get the rent. The site was left in March 2024 like a building site, with so much debri left that it is impossible to rent out again in its present state. The person from CJ tasked with checking the site at the end of the rental period, just didn’t bother and now says there’s no evidence that was how it was left. ( I will not mention her name at present as she does appear to be trying to get me a contact number for the main contractor responsible for this mess ) Sam Dean,from CJ, who had taken over as my contact for the deal, now says he knows nothing about it, in spite of emails from him in June apologising for his lack of action. He refuses to answer the phone to me or reply to my messages. How professional is that? CEO - Richard Bruce take note. You are employing a bunch of USELESS CLOWNS at your Warrington office, who seem to think that once they have got the business, they can ignore the promises they have made and deny all future responsibility. Never has it proved so true - the saying that self praise is no recommendation. DO NOT believe the hype of this amazing, professional and efficient company. Nothing could be further from the truth. My contacts at Carter Jonas, Warrington, have proved totally useless, lying, and will promise anything to get the business, and produce NOTHING. I dread to think how much Railtrack are wasting by employing this bunch of cons.
Hello, we are sorry to read your review. The head of our Warrington office would like to speak with you directly on this and has left a message for you. Please feel free to call them back on the given phone number or send some additional details to feedback@carterjonas.co.uk so we can look into this further for you. Thank you.
5/5
GoogleCarter Jonas offered a fair and constructive valuation, constantly professional, great communication throughout, open and honest feedback. Successfully achieved a sale price beyond the guide price. Would highly recommend Fred and his team at Carter Jonas.
Hi Mark, thank you for your review. We are so pleased to hear that you received such a professional service from Fred and the team. Please do let us know if there's anything else that we can do for you.
1/5
TrustpilotThis company discriminates
This company discriminates. I enquired as to viewing a property to rent. I was told that in order to be considered to rent the property I would have to pay 12 months rent up front. This is due to their vetting system being based on earnings not household income. As a full-time working lone parent I rely upon my income being supplemented; despite earning an average UK wage. Carter Jonas don’t count universal credit or any other income supplements when considering your affordability. Thus, discriminating against lone working parents. I have rented all my life, my current property is the same monthly rent as the property I enquired about and I have lived there for 7 years; paying the monthly rent without fail. I was told I wasn’t able to view the property and was made to feel ashamed. Please avoid this company if your circumstances are that of mine- their are other estate agents who value equality and diversity and basic human rights.
Hello, we are sorry to read your review and are disappointed to hear about your experience with Carter Jonas. We would like to look into this further for you, please could we ask you to send some additional details including the office you dealt with to feedback@carterjonas.co.uk.
5/5
TrustpilotGreat letting experience!
Working with Sam was a great experience from start to finish. The viewing of the property was setup quickly with no fuss and the whole letting process was seamless.Overall a great experience from Sam and the Fulham team and would definitely use them again!
Hi Jason, thank you for your review. We are so pleased to hear that you had such a positive experience with Sam and our esteemed Lettings team in Fulham. If there's anything else that we can help you with, please do get in touch.
5/5
TrustpilotWould highly recommend Carter Jonas
Carter Jonas offered a fair and constructive valuation, constantly professional, great communication throughout, open and honest feedback. Successfully achieved a sale price beyond the guide price. Would highly recommend Fred and his team at Carter Jonas.
Hi Mark, thank you for your review. We are delighted to hear that you are so happy with the professional service provided to you by Fred and his Sales team. Please do not hesitate to get in touch if you need anything else at all.
5/5
TrustpilotSuper Star Agent
I have been letting my flats through Lajla in the Carter Jonas St Kensington office. Lajla is lovely and very professional. She always goes the extra mile and even writes back to me on the weekends and at night. Lajla always looks after her tenants and her landlords. She’s my “go-to” agent.
Hi Martin, thank you for your positive review, it's always great to hear how well we support our clients! If there's anything else we can help with, please do get in touch.
5/5
TrustpilotPrompt, professional and friendly service
We've had a great experience with Carter Jonas, who've managed the property we've been letting for many years, and have done so very professionally. Issues have been promptly resolved, and I never feel like they're avoiding us or fobbing us off (which I've found to be a problem with certain other similar companies). Special thanks to Liz Osborne, who always takes personal responsibility for us being happy with the property.
Hi Steve, thank you for leaving us a review. We pride ourselves on making a complicated process simple. Please do not hesitate to contact us in the future.
5/5
TrustpilotExcellent service
Carter Jonas have always looked after my rental flat very well. Changeovers have always gone smoothly and although I manage the property myself they are quick and willing to step in with advice or physical help if I am not around. Very happy to recommend and special thanks to Sam Jarvis, Ana and Igor
Hi Frances, thank you for the great review. We are so pleased to hear that Sam, Ana and Igor have been able to help you with your rental flat throughout your time with Carter Jonas. Please do not hesitate to get in contact if you need anything else at all.
5/5
TrustpilotProbably the most stress free move i've…
Probably the most stress free move i've ever had. Kate was extremely friendly and insightful at my viewing, answering any questions I had. The process of putting an offer in, having it accepted and then to the move in date was seamless. Kate and Ana were really responsive throughout the process and I felt they had my best interest in mind to ensure this was the case.
Hello Charlotte, thank you for taking the time to write a review for us. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
5/5
GoogleHaving a difficult start after moving in, Tom, and especially Rebecca Gee, have been amazing, with support and assistance going above and beyond, ironing out the problems. I am very thankful to have efficient and kind people like them as my agents.
Hi Wendy, thank you for your review. We are delighted to hear that Tom and Rebecca have provided you with an 'above and beyond' service! Please do let us know if there's anything else that we can help you with.
2/5
TrustpilotPretty disappointing overall.
Pretty disappointing overall.Our agent didn't particularly negotiate on our behalf and it felt like he was trying to please our buyers rather than do a good job for us. We didn't hear anything from him for 3 months after we accepted an offer, yet our seller's estate agent was in touch with us every few weeks to make sure things were on track. I eventually called our agent at the point of our purchase/sale almost falling through. He was oblivious to any problems we were having, hadn't been in touch with the chain or our solicitor or us. Over all it felt like paying for an online listing that we could have done easily ourselves. A significant amount of money for very little return. Go with an online agent and save yourself many thousands of pounds.
Hi Vicky, we are sorry to read your review. Please could you send some further details to feedback@carterjonas.co.uk so a member of our team can look into this for you? Thank you.
5/5
TrustpilotExcellent and professional service for the sale of my late parent's estate.
I couldn't have been happier with the service we had from Carter Jonas for the sale of my late parent's estate. From the very start Rupert offered professional and excellent advice through all stages of the sale. He was great to communiate with, would always make himself available to discuss issues and progress. Thank you so much Rupert. I wouldn't hesitate to use Carter Jonas again.
Hello Elaine, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us again in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Carter Jonas Lettings's Marlborough office has 594 reviews across two platforms: 119 on Google, 475 on Trustpilot (across the whole business).
Carter Jonas Lettings Marlborough is rated 4.3 out of 5 across all 594 reviews, and 4.7 out of 5 on Google from 119 reviews.
Carter Jonas Lettings Marlborough, 93 High Street, Marlborough, SN8 1HD.
