Trusted Agent profile · Market Harborough
★★★★★
38 reviews across 1 platform
12 The Square, Market Harborough, LE16 7PA
Naylors's office in Market Harborough, at 12 The Square, is rated 4.7 out of 5 across 38 reviews on 1 platform, including 38 Google reviews rated 4.7.
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Every review we hold for the Market Harborough office, from every platform, shown as written. First names only.
5/5
GoogleJane & Naylors provided a very professional service from start to finish when I was buying my first property, offering plenty of advice throughout & I wouldn’t hesitate to recommend them
Thank you very much for the kind words. Wishing you the happiest future in your new property.
5/5
GoogleWe rented a property from Naylors for three years and found the experience from start to finish to be professional and extremely helpful. From the moment we saw the place and registered our interest to the ad hoc maintenance enquiries we had during our tenancy, Naylors were always happy to help and were very quick at responding to queries. Maintenance and general enquiries were dealt with extremely quickly with us being kept informed at all times. We subsequently bought the same property and, again, Naylors were also extremely helpful and patient in assisting with this. Having had an extremely poor customer experience from another estate agents in Harborough, I cannot recommend Naylors highly enough for their attention to detail, communication, responsiveness, and - at times - humour, to anyone wishing to rent or buy a property.
Thank you for the kind words. Best of luck for the future.
1/5
GoogleAbsolutely disgusted with this company. I had arranged a evaluation of my property, one of the two directors William Naylor attended . He was not wearing PPE, I asked him if he had a mask. He told me he did not and I then politely told William on this occasion I couldn’t allow him into my home.To this he responded “Fine!” And then proceeded to walk away without another word. Not even to offer to get a mask or reschedule the appointment . I felt this was not only incredibly rude but also irresponsible in the current climate of COVID-19. We are in the 4th month of a world wide pandemic, I felt it not a big ask for William to be wearing some sort of face covering? Not only to keep me and him safe, but also keep the people safe who’s houses he may of been visiting that day. I called to make a complaint and spoke with Liz Naylor. Who seemed to try and justify not protecting the staff and clients of Naylors- not that there is many considering there is only around 7 properties within Market Harborough for sale on their website. Liz’s attitude toward my feelings were that as a company they didn’t feel they had a responsibility to ensure people were kept safe and wouldn’t be taken any necessary steps to prevent the possible spread they could be causing. “ we cannot make people wear masks” “ it’s not law”. If a staff member refuses to wear a mask then they shouldn’t be sent out to people’s houses, it’s that simple. An evaluation is not a long process and it is not much of an inconvenience to wear a mask for the duration. You could be saving someone’s life, it’s that simple. Although that doesn’t matter to Liz as she told me she wasn’t bothered about the 45,000 who have contracted the virus and died. This company will not be selling my current high value property nor will they be selling any of my future properties. Disgusting.
We apologise for your experience with our company. On this occasion, we did not reach the levels of customer-service our business is known for. Like you and the rest of the country, we do care deeply about the loss of lives due to this terrible pandemic. Also, we do care deeply about the health and safety, not just of our customers, but of our employees also. As we emerge from lockdown, we are all following the Government guidelines, hence our team were not wearing masks. The guidelines given are clear that masks only have to be worn on public transport. However, whilst the Government has specifically stated that wearing masks will not prevent the spread of the disease, so is not mandatory in other spaces eg supermarkets and shops, we believe, like you, that it will help, even a small bit, to making business customers and employees feel more reassured. Therefore, in the future, we will engage with customers before visits as to the need for PPE when visiting their properties. Once again, we apologise for the experience you had. These are challenging times and like all customer-facing business, we are all needing to learn new ways of working. This can only happen if we listen, respond and act empathetically to our customers changing needs. William Naylor
5/5
GoogleI found Naylors not only professional but genuinely friendly. During such difficult times for us all I was tasked to find my Director a rental property whereby I found myself continually let down by several different Agents in Leicestershire. Until I had the pleasure of meeting Jane to view a property and thereafter Chelsea and I successfully found a lovely property for rental. I would have no reservations whatsoever recommending Naylors to sell a property/manage a rental/rent from. All covid-19 precautions/measures were met by Naylors.
Thank you for the positive review. In return you were speedy with payment and paperwork. Its a two way process and we all want the same happy outcome.
1/5
GoogleAbsolutely terrible service, a gentleman came to view the house (the manager of Naylors), he literally spent 5 minutes looking around and valued the house at £45,000 less than 4 of the other estate agents that valued the house. No literature was left and no follow up. I would avoid at all costs! Very unprofessional!
5/5
GoogleWe've worked with William on multiple occasions. Good communication and a pleasure to work with.
5/5
GoogleProfessional , approachable and polite. Very efficient service. Thank you.
Thank you for your kind words. Enjoy the cottage and the village.
5/5
GoogleVery pleased with the services offered by Jane & William at Naylors. They were extremely helpful during the sale of our property and would definitely recommend.
Thank you for the kind words.
5/5
GoogleJane has a wealth of construction, furniture, sales experience. No hard sell. Fantastic
Thank you very much. Enjoy your new home.
5/5
GoogleFriendly , helpful and efficient. I will definitely consider using Naylors to sell in the future .
Thank you for your kind words. Enjoy your new home.
5/5
GoogleWe have been dealing with Naylor Estate Agents for many years. Their professionalism and attention to detail is second to none. No hesitation whatsoever in recommending them. If you value personal service, these folks are for you.
5/5
GoogleRating only, no written review.
Thank you. Enjoy your new home.
5/5
GoogleAwesome 👌 …
5/5
GoogleAwesome 👌 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Naylors hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Market Harborough.
