Connells Market Harborough reviews

★★★★★ 5/5

Google

I had a really positive experience with Connells. Communication was always clear and prompt, and the team were consistently friendly and approachable. Nez was extremely helpful throughout the whole process, making everything feel smooth and always being happy to answer any questions.

Chloe · 11 December 2025

★★★★★ 1/5

Trustpilot

Looks like I'm not the only one with a poor experience

I purchased a house via Connells in 2023, and it was not an experience I want to repeat. I was forced into visiting their in house mortgage advisor and told I would get a better chance of purchasing the house I was interested in if I used them. In the end I managed to avoid doing this and used my own independent advisor who was excellent. There was poor communication, lies about offers, and throughout the whole process nothing was transparent. The final straw was on completion day, phone call from solicitor, all completed and ready to collect keys. Unable to contact estate agents. Had to travel to branch to find out what was going on, only to be told the keys were at the house in a key safe, but the agent who knew the code was out of office.

Joey123 · 15 October 2025

★★★★★ 5/5

Trustpilot

Nez at Market Harborough

The experience with Connells estate agents Market Harborough started off well until manager Steve left the company,then it became very rocky leaving 2 members off staff in charge, but over a year ago NEZ was appointed as the manager which was the best decision The company made, Nez is very committed to her role as manager, from the moment Nez took over the sale of my property she has conducted herself in a very professional manner Nez is easy to communicate with, always listen’s and now that the property has gone through Nez is type of person that you can call and speak to away from the business, A credit to the company!!

Mark · 12 October 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently. Fast forward to 7 months later and we only had 9 viewings, of which they could only get feedback from 5 people. I had to chase them constantly for this and nobody had the decency to phone me in the whole time we had the property on with them. They offered no suggestions to help sell the property and just kept pressuring us to slash the price which we felt was extremely lazy. Several viewings were unaccompanied as they didn't have any staff free. They tie you in to a 6 month contract and put in no effort to sell the property. Even when you cancel, you still then have to wait another 28 days for no good reason. Would not recommend to anyone.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent, Check out KeySafe, articles relating to it, the FCA, Reddit platform connects etc, lots of unhappiness out there about O’Connells & KeySafe If I could have given no stars that’s what I would have done.

Diane · 23 August 2025

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would. 4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

Another gazumping incident

Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer. * On offer date, they didn’t take the property off the market due to waiting for mortgage approval, and got fake assurances (from Robert - Cambourne office) of no other offers will be taken * I then presented bank statements to proof deposit readiness and agreement in principle from 2 banks. And yet not taken off the market * 2 weeks later presented underwriter’s approval and yet the property was mot marked as sold STC * Finally presented mortgage offer with an expiry date in 4 months time by the bank. And asked when would they take it off the market. A day later they called apologizing for accepting another offer due to the seller wanting to complete beyond that time During all this time, they were lying about not accepting offers. Plus they ignored my questions throughout the process about length of the chain and expected completion timeline. I highly advise to avoid their listings. They might charge less than a market average selling fee but this attracts many low quality listings, by unserious sellers, of high chances of failure. In this whole process, I’ve lost bank, solicitors, and surveyors fees. Advice to readers, only place offers with a condition to take it off the market, and agree on preliminary timelines beforehand. And for your peace of mind, avoid Connells.

Mohamed · 31 July 2026

★★★★★ 1/5

Google

The experience I had with Connells was honestly shocking!! The manager Nez does not know what she is talking about and is just rude, constantly backpedaling on what she says. I also dealt with a young man named Jack, he was always late to my viewings and my wife was showing them around before he even got there, he knew nothing about my property. I dealt with a lady called Sarah aswell, she was the only decent person there. She came before hand to get a look around my property and take notes on what we wanted to mention to our viewers and was always keeping us updated with the sale on our house. It’s a shame she is gone now, she was the only decent person there. I do not recommend!

Jon · 17 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Trustpilot

Poor at communication

Poor at communication, you have to chase them for feedback on your viewing. When you do you are chasing for days for a call back. Called up to get feedback on our viewing as we waited for the agent to turn up so we could have a chat first... the agent never turned up. We left just in case and when we checked our CCTV, they never came to the house. When we called up to ask why, they gave us feedback and when we said we checked the CCTV and saw they never attended the viewing he was a little thrown and agreed they didn't attend the viewing. I would not trust this company to sell your home.

Nicol · 10 July 2026

★★★★★ 5/5

Google

It was a great opportunity to work with Nez and her team, the support was awesome and the process went smoothly and l will recommend my fellow friends and other family members.

Tendai · 18 October 2025

★★★★★ 1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.

Monica · 8 August 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 5/5

Google

Nez has been wonderful in assisting me with my sale and purchase of properties. She has helped in many ways over and beyond her remit, and I would recommend her services wholeheartedly.

Stephanie · 1 October 2025

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Useless

Useless. Don’t want to help or speak to you unless it is regarding you paying rent. Property management do not follow anything up or rush to complete any jobs. The property I was renting had no hot water and no heating in the middle of winter and I had to chase property management for months to even get them to get someone out to look at the issues I was having. If my dream home came up and estate agent was Connells, I wouldn’t even consider renting / buying it.

Alice · 23 June 2026

★★★★★ 1/5

Trustpilot

The worst letting agent I dealt with.

The worst letting agent I dealt with. The same happened to a friend of mine ! The notified an energy supply provider without telling me _after I terminated my contract with them_ to supply an empty property. The tariff was very high, I was not given a chance to chose it or to know the supplier at the time. Their communications does not excist.

N · 3 October 2026

★★★★★ 5/5

Trustpilot

Parkway

Aidan and the team at Horley branch was fantastic throughout my house purchase. They were always very responsive and handled my endless queries with patience and professionalism. Their support made the whole process much smoother, and I really appreciated how approachable and helpful they were at every stage. I’d highly recommend them to anyone buying a new home. Natalia and Stew

Customer · 1 September 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Google

After struggling to sell a property for over two years we finally put it with Connells Market Harborough branch. What a good decision that was. Nez Carey, the manager, sold it fairly quickly but unfortunately our buyer chose a cheap lawyer and Nez had to work her absolute socks off to get the sale through. She most definitely earned her commission. Thank you. Can highly recommend this branch.

Jennie · 17 November 2025

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026