Connells Market Harborough reviews

★★★★★ 5/5

Google

I placed my property on the market with Connells of Market Harborough in March of this year and they have sold my property successfully within a tight timescale (6 weeks from offer to completion!). Nez and the team were very helpful and went out of their way to always be on hand with prompt responses and support. They are a friendly, professional team and I would recommend this branch to anyone wishing to buy or sell a property. Thank you to you all.

Sharon · 3 October 2026

★★★★★ 5/5

Google

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.

Amandeep · 26 September 2026

★★★★★ 5/5

Google

Well.... as first time buyers this was a very daunting and massive step for us. At many times it felt that there was no light at the end of the tunnel and with us both having medical conditions that affect how our brains work this couldve been a lot more difficult than what it was with the help from the connells team...Particularly Nez!! When we went in the support, friendliness and chat flowed with comfort between us, Nez, Trinity and Sam. It made the atmosphere a lovely one to be in. Nez we cannot thank enough, without her I dont think we would've made it on our own, she was professional, approachable knowledgeable, communication was clear, she explained a lot that we couldnt understand, when we were at breaking point through stress Nez was there and dealt with the solicitors what was needed. Nez was at the end of the phone and an email any time. Helpful with us being night workers. We couldn't have done it without her and it has been an absolute pleasure to have done the process with this support. You really can tell when someone loves and takes pride in what they do, and Nez definitely does this! I couldnt recommend the Connells team and Nez support. Without them we wouldnt be home owners. We are forever grateful and will use the branch again im the future! Thank you! Mrs & Mrs Parratt ❤️

Becs · 10 June 2026

★★★★★ 5/5

Google

We recently invited Nez from Connells to value our home and couldn’t have been more impressed. Nez was professional, knowledgeable and incredibly approachable throughout. We genuinely enjoyed meeting her and hearing her thoughts on the valuation. She took the time to talk us through how best to approach selling in order to achieve the price we would want, offering clear, honest and practical advice. We really appreciated the insight and guidance she provided. Thank you again, Nez, for your time and expertise. It was genuinely appreciated.

James · 17 February 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I honestly cannot recommend Nez at Connells highly enough. Selling a shared ownership property can be complicated and stressful, but Nez’s exceptional knowledge of shared ownership made the entire process feel clear, structured, and manageable from day one. What truly set Nez apart was her personalised approach. I never felt like “just another client” she took the time to understand my situation, explain every step clearly, and tailor her support to what I actually needed. Her empathy and understanding were evident throughout, which made a huge difference during what can be an emotional and overwhelming experience. Nez was fantastic at keeping me informed at every stage, always proactive with updates, responsive to questions, and clear in her communication. I always felt reassured knowing exactly where things stood and what was happening next. Above all, Nez genuinely keeps the customer at the heart of everything she does. Her professionalism, care, and commitment went far beyond expectations, and I am extremely grateful for her support. If you’re selling a shared ownership property, or any property, you couldn’t ask for a better estate agent. Highly, highly recommended.

Carly · 17 February 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 5/5

Google

I would like to say how great Nez and her team have been, helping me sell my aunty’s bungalow to fund her care. Nez took the time not only to liaise with me,but also visited my aunty in the care home. Her team kept me informed and was a welcome help when I was having problems with the solicitors, stepping in and guiding me through a complicated sale, when I was struggling. Nez and all her team were friendly, polite and professional. I would use again and recommend.

Richard · 17 January 2026

★★★★★ 5/5

Google

I would like to take a minute to thank Nez and her team for everything she has done for us during our house purchase. Throughout the entire process she was relentless and driven to get us across the line. She kept us more informed than our own agents did and at any given time she was more informed on the status of the chain than our solicitor. These were the longest 7-8 months of our lives, however, with Nez's help, we got there in the end. Thank you Nez! My family and I are eternally grateful!

Paula · 17 December 2025

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

The experience with Connells estate agents Market Harborough started off well until manager Steve left the company,then it became very rocky leaving 2 members off staff in charge, but over a year ago NEZ was appointed as the manager which was the best decision The company made, Nez is very committed to her role as manager, from the moment Nez took over the sale of my property she has conducted herself in a very professional manner Nez is easy to communicate with, always listen’s and now that the property has gone through Nez is type of person that you can call and speak to away from the business, A credit to the company!!

Mark · 17 October 2025

★★★★★ 5/5

Google

I can’t rate Nez and the team highly enough! Professional, helpful and go that extra mile. If you within there catchment area then don’t think twice. Connells Market Harborough are first class

Viktoriia · 26 September 2026

★★★★★ 5/5

Google

I have no hesitation in highly recommending Connells Estate Agents. The whole team were extremely professional, proactive and responsive. In particular, Sam, Triniti and Nez were a pleasure to deal with.

Richard · 10 September 2026

★★★★★ 5/5

Google

Great Service, completed 3 months from first Viewing. Emails were responded to in good time and sometimes out of hours- many thanks!

Joe · 3 October 2026

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 1/5

Google

Whatever you do, don’t register your details unless you want to be hounded weekly. We literally just went to view an house once with them and said not interested back in 2024. Even after asking repeatedly to be removed from their system via email and phone call - they still call me about different things - I’m sure this is a breach of GDPR but for now I’ll just warn others. I actually wouldn’t buy a house from this company after being contacted so much. The manager is also very pushy, kept wanting me to get a valuation even after saying constantly that the house was already on the market. Agh.

M · 16 April 2026

★★★★★ 5/5

Google

So happy with Connells Estate Agents. Nez has been superb throughout the whole process, from giving me a valuation to always communicating with me through the entire process. Nothing is too much for her. My home sold straight away. If I could give more than 5 stars, I would.

Jennifer · 21 October 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

I had a really positive experience with Connells. Communication was always clear and prompt, and the team were consistently friendly and approachable. Nez was extremely helpful throughout the whole process, making everything feel smooth and always being happy to answer any questions.

Chloe · 11 December 2025

★★★★★ 5/5

Trustpilot

Nez at Market Harborough

The experience with Connells estate agents Market Harborough started off well until manager Steve left the company,then it became very rocky leaving 2 members off staff in charge, but over a year ago NEZ was appointed as the manager which was the best decision The company made, Nez is very committed to her role as manager, from the moment Nez took over the sale of my property she has conducted herself in a very professional manner Nez is easy to communicate with, always listen’s and now that the property has gone through Nez is type of person that you can call and speak to away from the business,

Mark · 12 October 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would. 4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Hamed · 11 August 2026