Trusted Agent profile · Market Drayton
★★★★★
559 reviews across 2 platforms
Nr Blandford Way, Market Drayton, TF9 3SL
Tilia Homes Central's office in Market Drayton, at Nr Blandford Way, is rated 3.6 out of 5 across 559 reviews on two platforms, including 11 Google reviews rated 4.4.
Every review we hold for the Market Drayton office, from every platform, shown as written. First names only.
5/5
TrustpilotBasically Tilia homes is constructed in…
Basically Tilia homes is constructed in a very good standard. We booked in Customer Service Operative "Rafal Buzuk" to fix small minor issues.He is an excellent person, he was able to fix it in a professional manner.Staffs of Tilia homes are working in a high professional standards.
5/5
TrustpilotSales executive Louise Willis
We recently showed interest at the furlong heath development in Norwich where we met Louise Willis in the sales office who was extremely helpful & very patient even with the most trivial of questions that matter to new build buyers. We would highly recommend her.
Thank you for your review
5/5
TrustpilotFirst time buyers
Being first time buyers, me and my partner were worried that it would be a stressful process, but from the first day we met Brett he was fantastic and guided us through the whole procedure. He made the experience really enjoyable and gave a it a real personnel touch.
Thank you for your review. Enjoy your new home.
5/5
TrustpilotExcellent Service
Ellie at Tilia homes has been great. Very informative, efficient and helpful when going through our house sale. Would recommend to a friend.
Thank you for your review
1/5
TrustpilotPossibly the worst customer service I…
Possibly the worst customer service I have ever experienced.I honestly don't even know where to begin!If I could give -ve 5 stars I would.Never reply to emails, answer calls and poorly organised.
Sorry to read your review. If you could email us on info@tiliahomes.co.uk with your contact details, development and plot I will ask a member of the customer service team to call you. Thank you
5/5
Trustpilot5 star service received
We were visited on 2 consecutive days by Darren. He went above and beyond to make sure our home was finished to the way we wanted it. Very polite and approachable. He is an asset to the Tilia team!
Thank you for your review
5/5
Trustpilotmoved to the castlecroft Estate in…
moved to the castlecroft Estate in barnard castle beginning of August 2021.lovely House and a lovely outlook. any issues we have had have been dealt with straight away. very happy with purchase and aftercare and anything else we have needed.complete team of good workers and management.
Thank you for your review.
5/5
TrustpilotTilia Homes at Urban Quarter
Great experience working with Simon Jacobs on the purchase of our first home at Urban Quarter. He has been professional, honest, friendly and helpful throughout the process so far and we are confidently looking forward to completing in the coming months. Thank you very much!
Thank you for your review.
4/5
TrustpilotThe Oaks
we are very pleased - from the beginning great cooperation and help in all formalities. A bit long waiting time for the snags to be repaired, but other than that everything is very good.
Thank you for your review. I will pass your comments on.
5/5
TrustpilotIf you can choose a site operative, pick Rafal Buzuk!
We have had Rafal Bukuz come to us a few times now as a site operative and his work is always faultless. He's very kind, polite and happy to talk. Gets on with his work and does it very well!!
Thank you for your review.
5/5
TrustpilotBrilliant service by Stewart Sellers
Brilliant service by Stewart Sellers. Did an amazing job and very friendly!
Thank you for sharing your positive experience!
4/5
TrustpilotTilia Homes Sovereign Gate, Thetford
Overall an easy move. A few hiccups along the way but Will, Richard and the rest of the site team have been helpful throughout.
Thank you for your review.
3/5
TrustpilotThe parking
The parking. Whilst people have ample drive way space on Snowdon Grange, they choose to park up pavements, on dangerous corners, so anyone with a small car cannot see to get out of a junction. Even have filthy tractors and muck spreader parked up kerb on one corner and nobody cares
1/5
TrustpilotDisorganised and poor customer service.
Disorganised and poor customer service.Issues are only resolved after repetitive nagging and repeat emails, phone calls and chasing. Promise the world and deliver nothing.If the housing market wasn't so goverment backed companies like this would not last.It amazes me they manage to build a house
Afternoon Jake. I am sorry to read your review. If you would like me to get someone in customer services to give you a call please can you contact me on info@tiliahomes.co.uk.Thank you
1/5
TrustpilotSNOWDON GRANGE CHARD
Fantastic house and John the site manager is a star, unfortunately his hard work is let down by the company having absolutely no customer service! Have a few outstanding issues but they completely ignore emails. Last email sent on the 03/7/2021 still no reply.
Afternoon James.I am sorry to read your review. I have spoken to Customer Services and someone will be in touch this afternoon.RegardsCaroline
5/5
TrustpilotI got my carpets changed today
I got my carpets changed today. Brian Aldridge and Rafal Bazuk attended from Tilia Homes to help with moving the furniture. They were both very meticulous, professional and friendly. They handled everything with care and ensured that everything was put back in place.I expected the process of the carpet change to be stressful but thanks to both Rafal and Brian it felt like a breezeThank you both very much
1/5
TrustpilotAbsolute shambles of a company …
Absolute shambles of a company wouldn't trust them to build a lego house and the so-called MD in the NW is clueless.
Sorry to read your review. Please can you send an email to info@tiliahomes.co.uk with your contact details and plot and I will get customer services to get in touch.
1/5
TrustpilotWorst experience of my entire life
Worst experience of my entire life, since Tilia homes have taken over! They promise you the word and do not follow through. My only advice to you all is DO NOT purchase a new build property from Tilia homes.
I am sorry to read your review. Please can you email me your contact details and plot to info@tiliahomes.co.uk and I will get customer services to give you a call.RegardsCaroline
1/5
TrustpilotVery poor customer service.
Very poor customer service.As standard practise they ignoring customers.5yrs since they finish building on Kier site Spalding road surface still not finished.
Sorry to read your review. Please can you send an email to info@tiliahomes.co.uk with your contact details and plot and I will get customer services to get in touch.
5/5
TrustpilotI can honestly say from start to finish…
I can honestly say from start to finish Its been a pleasure tilia homes kingsway. From customer service to the site manager Been amazing nothing is to much trouble Sabina and Vinny your the best Tracey Gee
Thank you for your review
5/5
TrustpilotMaintenance Repairs
I had some maintenance work completed by Rafal Buzuk who did a fantastic job on the work he undertook. Very professional and completed all repairs to a great standard, a great credit to Tilia.
Thank you for your review
5/5
TrustpilotStewart Sellers came to do some work at…
Stewart Sellers came to do some work at my flat, taking down my cupboards and putting them back in order to have the electrics done behind. He was very professional and efficient. Great job. Thanks again :)
Thank you for your review
5/5
TrustpilotDarren..utility cupboard.
Darren, thank you for going that extra mile today to ensure the job was complete, and to such high standards. A credit to the company. Very polite and professional thank you again.
Thank you for your review. I will pass your comments on.
1/5
TrustpilotTHE WORST COMPANY EVER
THE WORST COMPANY EVER! They block you phones numbers, threaten you, lie and be resist if you need help with the home after they have messed up! DO NOT BUY HOME WITH THEM JUST BUY IF YOU WANT HAVE TROUBLE AFTER THE TROUBLE WITH NO HELP!
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