Orbit Margate reviews

★★★★★ 1/5

Trustpilot

Orbit only cares about your money, not you.

Orbit have ignored my pleas for help for 4 years. My mental health is ruined because of Orbit. I'm at the stage I don't even want to live due to orbit ignoring my disbility and rights.They pretend to care only to ditch you when you most need your help. They lie, ignore your calls, hang up on you. ignore your messages and close complaints without any care. They scam you into paying fee's for other residents mess. Since when does it cost £400 to remove a sofa, an arm chair and a fridge freezer and a few rubbish bags? it never has. It costs £100 at most including a van rental.They force you to pay fee's for street lighting, yet leaving street lights blown for 6+ months but still charging you for it's electric. They leave you with house lighting that's built so poorly it's melted in the socket and a fire risk.Their ground maintenance resolves around a guy sleeping in a van for 45 minutes, coming out for 5 minutes, cutting some leaves/branches and sitting in the van for another 10 minutes, coming out then trying to clean up but leaving it worse than before.Grass cutting, well we would need grass to cut. 90% is weeds.When you complain they lose the information/notes. The houses are left in disrepair and when you beg for help they just close the case without any care. Fact, currently sitting here bleeding as I hurt myself after a mental break down which resulted in me breaking glass and catching my arm against it, you ignored medical advice offered from my doctor 4 years ago stating this home isn't suitable and I should be moved asap, this has left me unable to get to my support network. Thanks so much Orbit.UPDATE: Being so concerned Orbit called the Police over 18 hours later. While yes I was injured again due to their failures, they still haven't shown care towards the issues they've caused. They still haven't replied to me or any messages, or kept their word. The Police were pretty annoyed it got this far and are sending Orbit a response back along with my GP, who I happened to be at when the Police turned up at my home. Both of which are unhappy of Orbit's actions.I'm still awaiting a lawyer to call me back.

Damien · 2 February 2021

★★★★★ 5/5

Trustpilot

I've been struggling with my mental…

I've been struggling with my mental health (feeling low). After losing my job in 12/2021This is where I want to thank your staff. With a special mention to Emma. Site manager at Loxley Court, Coventry. She has been great As have all staff. Very helpful and caring with a number of issues I've had. Thank you. Orbit. Love living here. Like what you stand for and your valuesRichard

Richard · 21 October 2022

★★★★★ 5/5

Trustpilot

Most helpful in reassuring me

Most helpful in reassuring me that my issues can be dealt with swiftly and that all will be ok

Nigel · 6 August 2026

★★★★★ 5/5

Trustpilot

My Tenancy coach is wonderful

My Tenancy coach is wonderful, I never regret the service I got from him.My Tenancy Coach from orbit, Asjad has been an amazing support system during my first time living alone. It has been a comfort knowing that if I had any questions or worries I could email or call Asjad for advice. He’s supported me for months to settle in and how I can progress on my career He’s amazing from orbit thank you

MISS · 21 October 2021

★★★★★ 5/5

Trustpilot

Donna the woman that I spoke to was so…

Donna the woman that I spoke to was so understanding of the situation, and had nothing but sympathy and was really helpful towards me and actually cared, she actually left me in tears because of her understanding more people should be like Donna 👍 the world would be a far better place x thanks Donna

Kelly · 27 October 2023

★★★★★ 1/5

Trustpilot

Orbit brought two engineers into my…

Orbit brought two engineers into my property today to replace radiators, one of these engineers left a stair gate open at the top of the stairs before leaving knowing full well my two year old was asleep upstairs in her toddler bed and could have woken up and fallen down the stairs. When I contacted Orbit about this the lack of concern and empathy was shocking - I was told a complaint would be raised and someone would get back to me but never did. This is typical Orbit taking no responsibility for what could have potentially been fatal if I hadn’t of checked on my daughter. You won’t get away with this. I’ve had to deal with your racist surveyor which you did nothing about and now this.

Angela · 19 December 2024

★★★★★ 1/5

Trustpilot

I complained about my neighbor's…

I complained about my neighbor's antisocial behavior, and Orbit did nothing about it. I demanded an update, but they ignored me. I raised concerns about my family's health and safety due to roof damage on the shed in his garden , and they said they cannot do about it.

Ewelina · 6 December 2025

★★★★★ 4/5

Trustpilot

Happy with my new flat....but no heating

Happy with my new flat. No carpets but that is industry standard. Because of my health Orbit organised a grant to pay for carpeting, that is a godsend. Only issue was economy 7 heating with no economy 7 supply. When the flat had its inspection done I feel this could have been addressed before I moved in. When the flat was signed over to me the heating wasn't even mentioned. However, everything else is great and I look forward to many happy years as an Orbit tenant

Mr · 14 December 2024

★★★★★ 1/5

Trustpilot

Your useless at ur jobs

Your useless at ur jobs . Your workers don’t do their jobs they sit in there vans while meant to be doing their jobs at my house. They paint over mould after telling them specifically it won’t stop it from coming back they’ve left me without a radiator in my room for over a month and I’m becoming ill rang up multiple times for them to say they are doing it but not one person has came out to finish the half done job. So seen as you won’t do ur jobs ill be complaining to the mp and will be name dropping the workers who have came out and sat in the van instead of doing their jobs. Been waiting over 3 years for this work to be done and I’m still sat here with a not even half a job done. I’m not having it anymore so either do ur jobs or ur workers won’t have jobs anymore after I complain about them

Em · 11 December 2024

★★★★★ 1/5

Trustpilot

Bad communication I told you on the…

Bad communication I told you on the phone the door was hanging off its hinges and you made me wait 2 weeks abd then sent a man who was told to oatch it up now I'm having to wait again for a new doorOr the phone call about my kitchen light ? Just taken down as full of water from a flood and left with no light untill I get a call ?? After waiting 24hrs fir my lights and sockets to get looked at and 5 calls to you Rubbish service

Michelle · 7 December 2024

★★★★★ 1/5

Trustpilot

This company are a bunch of cowboys

This company CDSI are a bunch of cowboys, with no respect for my property. I wish that they had never been allowed to enter my flat 😩

Reg · 22 May 2026

★★★★★ 5/5

Trustpilot

Donna was the most understanding person…

Donna was the most understanding person I have ever spoken to at orbit. She’s made it clear that she’s going to get the help that I need despite having tried to explain my situation to various other people within orbits organisation. She seems to be the only person who actually understands and for that I’m beyond grateful.

Sarah · 11 July 2023

★★★★★ 2/5

Trustpilot

I have been a tenant of Orbit for over…

I have been a tenant of Orbit for over 16 years and have been happy with them. I have had some health issues and I now need to use a mobility scooter. The tarmac outside is in a mess and I cannot get out in my scooter. This has been reported a number of times and no one has been out at all. The manager was supposed to call me back and this has not happened. I am also waiting for a repair that was reported 7 months ago. I understand that they have to prioritise jobs but 7 months is a long time. The office we report to is Stratford upon Avon. I am disappointed in the service being provided at the moment.

Jo · 13 November 2024

★★★★★ 5/5

Trustpilot

I just want to say recently I have been…

I just want to say recently I have been going through the worst time of my life but orbit have been absolutely amazing as usual and every single member of staff have been just incredible thank you so much to leanne Kane and many others

Scarlett · 20 December 2025

★★★★★ 1/5

Trustpilot

I was told that I would be put in…

I was told that I would be put in accommodation due to the flooding after 25 hours when Orbit knew about it the water from the upstairs flat was finally turned off. Then the person who promised me accommodation got in. His car and drove off. I have severe COPD which DR'S can confirm and am recovering from pneumonia which they also can confirm. Nobody has bothered to help me except to say we will pay your electricity bill. No am disgusted with the service.

Mr · 31 October 2024

★★★★★ 3/5

Trustpilot

Job was finally done but took a lot of…

Job was finally done but took a lot of chasing. It would be great to see some positive changes going into 2025. It gives tenants a lot of stress.

Stanley · 13 December 2024

★★★★★ 5/5

Trustpilot

Very friendly

Very friendly, helpful and knowledgeable staff.

Rob · 29 September 2026

★★★★★ 1/5

Trustpilot

Brocken Lift

I am writing this for all the people at 10 to 50 Larner Road. We have been without a lift for over 3 weeks.No one seems to be able to tell us when this will be fixed. Our Housing Officer is worse than useless andcontinues to pass the buck. We have elderly and disabled living here and feel we have been abandoned.You are our Landlord so do something.

Beryl · 13 March 2022

★★★★★ 5/5

Trustpilot

Lovely gentleman

Lovely gentleman, informed of everything he was doing, very polite, neat and tidy, respected my property

Ms · 22 July 2026

★★★★★ 5/5

Trustpilot

Iv been dealing with Becky .

Iv been dealing with Becky .. she was fantastic with me yesterday .. I was worried and stressed about my property issues and that I’m not happy with it .. she advised me so well so I understood and also helped put referrals and things in place .. I’m sad Becky was only covering as she did her job so well But I’m sure she wil excel in her new role

James · 25 August 2021

★★★★★ 2/5

Trustpilot

I've been waiting over a week for a…

I've been waiting over a week for a response from Orbit with regards to a question around the sale of my property. I've called over 5 times this week and have been un able to get through to the homeowners team. I've been promised a call back every time but no one has been in contact. The sale of my property is in jepoardy and Orbit don't seem to care to respond or contact me back. This isn't the first time i've had this issue within the last month. Only positive is the call operators which have generally been polite.

Andrew · 11 October 2024

★★★★★ 5/5

Trustpilot

The electrician was professional

The electrician was professional, and friendly. But this should have been done in the early part of the year, but the person's wife went into labour. It was never rebooked. When we had a inspection I informed the person. Then MPS tried to lay the blame by saying they had sent letters out for us to rebook. I no a post is not very good but to lose three letters wants some believing. The five star are for the workman not the company.

Susan · 7 October 2024

★★★★★ 1/5

Trustpilot

Check the quality of the Brickwork before buying from Orbit

I brought my house from Orbit Homes two years ago and initially I was very happy. However after only two years it was clear that my entire house was in need of re pointing. The mortar between the bricks was disappearing at a rapid rate. Not only has it been hard work and time consuming to get Orbit to get this arranged the standard of the work we have received since the work started has been absolutely awful. The brickwork is a complete mess. Orbits Customer Care Team and Manager has been next to useless on getting things rectified.

Ronda · 4 December 2023

★★★★★ 5/5

Trustpilot

Susan Conway-what an amazing woman

Susan Conway-what an amazing woman! Susan was my tenancy coach for 6 months and I am very great full and super happy for the help & support and advice I have received from her. Susan provided excellent service and always had time for me. She was very friendly and honest. She is very good at her job! Thank you for everything you did for me i really appreciate it. xxx

Karolina · 21 July 2021