Every review we hold for the Margate office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDo not buy Linden Homes new builds
We moved last year, there were issues that we weren't aware of, especially with the build and they are still not resolved and asking Linden homes to do anything is like playing a waiting game, they never respond I time and when they do there is hardly any outcome. On top, the communal areas of the development aren't maintained at all even though we are charged by a management company appointed by Linden homes. Do not buy from Linden homes, they build poor quality homes with terrible maintenance.
DEXtER2ks · 15 August 2020
★★★★★ 1/5
TrustpilotHouse not finished when we completed…
House not finished when we completed and still having constant issues after a year and a half. No one interested in fixing anything, communal areas unfinished and not maintained (management company won’t take it over as it’s so bad). Been called liars regularly by Customer Service and cannot believe we have had to take 17 days unpaid holiday for contractors to come and do remedial work and still not completed. (NHBC not prepared to help nor the Consumer Code ombudsman, all work on behalf of the builders)NEVER going to buy a new build ever again.
Customer · 15 August 2020
★★★★★ 1/5
TrustpilotIf you are thinking about buying a Linden Homes property, THINK AGAIN..
The house on the Heathlands development in Frimley I bought from Linden Homes four years ago is the fourth new house I have owned. I can honestly say that I have never experienced such poor customer care before. Usually, when you telephone them, they either do not answer or the person you need to speak to is not there. If you email you do not get a reply. When they finally acknowledge that you have a complaint they will eventually send someone to look at it. That person says he will make a report then you hear nothing until you are forced to contact them again and the cycle is repeated.I had a major problem with my balcony which is still not resolved after four years. Numerous different people have been sent to look at it and they all agree it has been built to a very poor standard but nothing gets done. I eventually contacted the NHBC who took the case on and it looks like it will be sorted soon. The contractor they have assigned to the job told me that Linden Homes do not have a maintenance department so they will always drag everything out in the hope that the customer gives up. To make things worse, they have assigned the management of the site to First Port and they are just as bad.
Terry · 15 August 2020
★★★★★ 1/5
TrustpilotFrimley Heathlands development
DO NOT BUY FROM LINDEN HOMES!!! We opted to do shared ownership through an organisation called so resi (thames valley housing) and did not know Linden homes where the developer until AFTER we had put our deposit down. I think if we had known how poor their standards were we would of looked else where. Not only did we move into a house with multiple “snagging” issues which delayed our moving date 6 times, the surrounding grounds have been left a STATE!!! Even after our completion date being moved serval times, we still moved into an “unfinished” property. Everything had been rushed, the standard is disgusting for the price we have to pay.
Miss · 15 August 2020
★★★★★ 1/5
TrustpilotAbsolutely horrendous, do not purchase from Linden Homes!
We have been living in the Linden Homes development in Frimley for a year and a half and the site is still not finished. The road was left unfinished for the majority of this time along with no street lamps. The entrance to the site is falling apart and looks absolutely horrendous, it is sad to have to drive past this every day. We all pay a large maintenance charge even though the gardens are not maintained properly and parts of it are very unsafe, the entrance is unfinished and unsafe and there is a big problem with the drains for the whole development as we all experience smelly showers and toilets from the inadequate drain system. Despite the whole development complaining they have done absolutely nothing and continue to deliver appalling customer service. My advice would be to stay away from a Linden Home Development.
Jo · 15 August 2020
★★★★★ 1/5
TrustpilotLinden Heathlands Review
The site I own a property on in Surrey has still not been finished and I have lived there for nearly two years. There are serious health and safety risks around the whole site and linden seem to have down tools and disappeared. The quality of build is rushed and has never been snagged properly 1 year after as they said they would for settlement cracks etc, plus we have had some tiles fall off our house and we are still waiting for them to be fixed.
Amelia · 15 August 2020
★★★★★ 1/5
TrustpilotExtreme Building Safety Issue
Built my high rise flats with NO FIRE SAFETY - missing cavity barriers, missing fire breaks. FLAMMABLE cladding! I’m now stuck in limbo waiting to find out how much this is all going to cost me (25 years old) as the government fund doesn’t cover half of it! We now also have to pay for someone to walk around 24/7 in case there is a fire due to their awful safety corners that they cut. DO NOT BUY!!!
Charlotte · 18 February 2021
★★★★★ 1/5
TrustpilotDisgraceful customer service
Been trying to arrange viewing for 2 days and no one got back in touch even though message left.Got through to central office and spoke with 'Keisha' (spelling may be incorrect). She was rude, spoke over me and wouldn't listen to me! Disgraceful for someone who should be promoting sales and customer satisfaction.She is obviously in the wrong job!And as for the company...If you want to sell houses have people available to deal with prospective buyers!If a message is left someone should respond to that message the same dayI am in disbelief at the service!!! Atrocious!!
Trudy · 11 August 2020
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTSSome of the worst customer service I have ever experienced. Rude, arrogant and utterly disrespectful. They do not value you as a customer! As other reviewers have posted the communication is terrible. You constantly have to chase them. Their tone is terrible and they do not value you. You will chase and chase them. Building work is at the lower end of the building regs and they cut a lot of corners. They charge you for EVERYTHING. They are the Audi of houses. The standard model gives you nothing! My advice - Don’t go near.
Chris · 7 August 2020
★★★★★ 1/5
TrustpilotThe worst build quality ever, not sure their builders have heard of wall alignment...or a ruler.
So so so soooo bad.Buying our first flat together at the moment, really loved the look of a Linden home apartment on paper - great location. etc. Went to view the property - the build was terrible, no walls or woodwork aligned properly, the whole thing was a bodge job. Huge cracks across the flooring in all the rooms. The attitude of the sales person was clear they just wanted us to handover cash as quickly as possible - boasting about how quickly we could be in. They also didn't own the land either - so they were doing it 'on behalf of a partner'. Which all seemed a little fishy to me - could be exposed to some high rates there. I feel sorry for anyone who buys that place.Anyway thanks for the honest reviews - I really dodged a bullet.
Jallen · 31 July 2020
★★★★★ 1/5
TrustpilotHomes are ok (just) but the Customer…
Homes are ok (just) but the Customer Service is the very worst in the whole industry, two year warranty means absolutely nothing, sent photos of a defect and the response was that in THEIR opinion off a PHOTO it was user damage, contacted the contractor directly who refuses to deal with it as they decide if it is defect or damage so need Linden Homes to provide a job sheet, Linden REFUSE to provide the job sheet even though it is costing them nothing! Why?
Mark · 17 July 2020
★★★★★ 1/5
TrustpilotThe worst customer service I’ve ever…
The worst customer service I’ve ever experienced. You may love a house but think very carefully before buying from Linden Homes (Now Vistry) The communal areas which we pay a service charge for are nothing short of dangerous. Collapsing walls, collapsing car port roofs, protruding wires from the ground, fallen trees, collapsing 9ft tall pillars at entrance to the estate, no street lighting, no road markings, dead plants everywhere. I have pictures of all of it. I’ve reported it and NOTHING HAS HAPPENED. BE CAREFUL!!
Mark · 7 July 2020
★★★★★ 3/5
TrustpilotThey take a long time to fix things
New Brunswick area- My house had lots of snaggs a year on now not yet resolved. Sometimes you go to customer care team with a problem and they pass it onto the sub contractors and then they contact you to fix the thing. It's a very long and tedious process which is inefficient. Lots of stuff has been fixed not always to the highest standard. Still love my first home and I cant complain about the location. Sales team are pushy and don't inform you at all where the annual charge goes to.
Zan · 1 July 2020
★★★★★ 1/5
GoogleAvoid like the plague. Poorly built, poorly finished. Got told my apartment would be ready by March, then June, eventually September. Lies after lies. The sales team is not trusting. After sales services is non existent and snagging issues have taken ages to complete. Our neighbors even had raw sewage coming out of their shower trap.
This is easily my biggest regret..
Tom · 28 March 2023
★★★★★ 1/5
Trustpilot2 years of pages and pages of faults,
2 years of pages and pages of faults,no follow up from customer service to see if everything is OK, they claim to be 5 star builders, which can only be described as false advertising, never ever again.I give one star as its the only choice, should be minus one star.
Malc · 1 February 2024
★★★★★ 1/5
TrustpilotFire safety defects - 6 figure bills!!
Linden homes built my development with completely missing fire breaks, with flammable materials on our balconies, with flammable cladding and flammable insulation - in BREACH of regulations! It was also signed off by NHBC despite all this & now the innocent leaseholders who were MISSOLD their properties are facing bills of £150k- £200k EACH!!! Linden Homes have not offered a single penny to fix THEIR mistakes that THEY hid from us!!! AVOID AVOID AVOID!!!!
Ali · 20 October 2021
★★★★★ 2/5
TrustpilotBought a house in borehamwood back in…
Bought a house in borehamwood back in July 2017. Same comments as everyone else, as soon as we gave them money it was impossible to get them back. We have 3-4 doors with gaps from the floor to the bottom of the door of at least 3cm so sound travels easily and it’s a larger gap than NHBC state. Had a huge snagging list that never got finished even after numerous emails. Insulation from our garage is awful so we have had to get someone round to finish properly. Love the layout of the house but incredibly poor finish and quality from Linden. Would never buy from them again or recommend to anyone else. I know there’s not much on the market but their properties really aren’t worth it. Go for a smaller developer who has quality control checks as these guys clearly don’t.
Alex · 23 May 2020
★★★★★ 1/5
Trustpilot9 pages of snags
9 pages of snags, varying in seriousness, after a dipstick manager tried to put up barriers we went above him and have resolved all snags.5 star builder is false.If you're happy to have an constant stream of workmen coming in, having to stop in for them over 4 to 6 months, often leaving the "fault" worse than before, then go ahead.Sloppy workmanship is normal, sometimes safety critical negligence.
Malcolm · 1 August 2022
★★★★★ 1/5
TrustpilotLinden homes are an absolute disgrace
Linden homes have been terrible. I bought a house in December and have had zero defects resolved. Linden were bought out and I have had to tell 3 different teams my issues because no one seems to log anything. No other business unit seems to have been told they are taking over and no one from Linden has told any residents what is happening. Communication is shocking. I am livid that nothing has been sorted and have raised a claim with NHBC to have my issues resolved. They havent even responded to NHBC.
Philip · 18 April 2020
★★★★★ 1/5
TrustpilotDo not buy from Linden homes
We have bought a new home. We have been in the home for nearly a year with no parking! And now we have had a leak in both bathrooms coming through the ceiling. Before you complete your survey they will bend over backwards to help you but once the defects are signed off you are in trouble! We also have no direct access to our front door making our future plans of having a baby on hold in this what was meant to be a family home!
Kimberley · 14 April 2020
★★★★★ 1/5
TrustpilotDo not use their financial services
Do not use their financial services, source financial products through an IFA....They will ask and pester you to fill out a survey my advice here is simply wait. Wait until all snags have been fixed correctly and then review the whole experience from start to finish.My experience is that you'll provide a more accurate response.Note of caution Linden will contract out maintenance of the development where you brand new house is being built, in my case its a absolute con very expensive for little in return. Linden take an age to sign over the development too, this stops you and fellow residents form forming you own management committee and kicking out the incumbent company which I won’t name just in case.
Carl · 13 April 2020
★★★★★ 1/5
TrustpilotAppalling! Avoid from every angle!!!
Nothing but problems since day one! Even a site manager told us he wouldn't live in this house!!! Been here over a year now and still having works and repairs done. It's an absolute shambles! Over 2 page list of problems with it! No one takes responsibility or liability for anything what so ever ... Absolutely shocking. Hated living here since day one!
J.s · 1 February 2023
★★★★★ 1/5
TrustpilotThis is one of the worst companies I…
This is one of the worst companies I have ever had the experience in dealing with. I was lied to when being sold the property but the sales lady, I had, scratched font door, scratched glass on the back door, the cupboards I requested but never got. Inadequate painting, inadequate shed base and shed, inappropriate fence at the side of my property, leaking roof, leaking heating system, missing bricks at the top of the property.I had to take time off from work unpaid to get the jobs done they never finished. We lost our holiday and flights and no end of stress from them.I’m so disappointed in what we bought and they tried to wriggle out of it in the end so I gave up until now I have this new leak that needs looking into.Linden Homes based in Chelmsford are the worst I have ever dealt with in my life. I invested so much time and money into my house only to have our house go to rack and ruin by shoddy workmanship.
Doug · 22 March 2020
★★★★★ 1/5
TrustpilotWe purchased a house in Saffron Walden…
We purchased a house in Saffron Walden in Sept 2019 and yes we have had standard snagging issues but also some major issues and the customer service up to MD level has been shocking. The overall attention to detail in the homes is terrible. On completion day we actually raised issues with our carpet and flooring downstairs, we still have not had this rectified and now in an internal battle with them.Our turf was laid and they are quoting its normal....well we followed the maintenance regime and its coming up, bald patches, you sink in it and there are rocks everywhere. Not really the best when you have a 2.5yr old.Our solicitor raised with us that Linden homes tried to resubmit different boundary plans for our property which meant we had some land missing from our plot. So underhanded and their solicitor admitted an admin error.Due to a 10 day response and me chasing this for our formal complaint to the MD, he threw a shocking response to us, backtracked everything that was approved and said it was all normal and customer service were in their target KPI for responding.Once they have your money, the customer care goes our the window.Whilst we love the house and location, I would advise people to think twice before buying and do your own flooring and turf.Throughout the 6 months we have been here, they have ceased working with 3 different contractors which has not helped the situation.
Katie · 9 March 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
