Trusted Agent profile Β· Mansfield

Bairstow Eves Mansfield Sales reviews

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

309 reviews across 1 platform

38a West Gate, Mansfield, NG18 1RS, NG18 1RS

Bairstow Eves's office in Mansfield, at 38a West Gate, is rated 4.7 out of 5 across 309 reviews on 1 platform, including 309 Google reviews rated 4.7.

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4.7 / 5

309

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Mansfield office, from every platform, shown as written. First names only.

5/5

Google

Just moved into my first home! Bairstow Eves Mansfield have been very helpful and accommodating with the whole process and gave me a lovely moving in box which was a class touch. Thank you!

Jordan Β· 11 December 2025

Agent replied Β· 11 October 2026

Thank you for choosing us to help you find your first home! We are thrilled to hear that you had a positive experience with our team and that our moving in box was a special addition to your move. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Excellent service. Amber was amazing, nothing too much trouble. Answered all queries in a timely manner. Overall fantastic service by Amber and the team. By far the best estate agents

Rachel Β· 27 May 2024

Agent replied Β· 24 October 2024

Many thanks Rachel bishop for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

A tremendous effort from all the team at Bairstow Eves. A 5 star professional service. Regular updates throughout the whole process. I would highly recommend the Bairsow Eves branch in Mansfield. Merry Christmas

Ricky Β· 11 December 2025

Agent replied Β· 11 October 2026

Thank you for your kind words! We are thrilled to hear that you had a 5-star experience with our team at Bairstow Eves. It was our pleasure to provide you with regular updates and a professional service. Wishing you a very Merry Christmas from all of us at the Mansfield branch. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Scarlett is always helpful and provides an excellent service as do the rest of the team at Bairstow Eves Mansfield. I would highly recommend.

Pritchard Β· 25 August 2024

Agent replied Β· 24 October 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Google

Great place to visit if you’re a first time buyer , staff are very friendly , and communication inside of their office and outside is brilliant , Ella my mortgage advisor and Oliver who helped me at the start of my property search have both been very helpful and supportive . Amber has also helped massively with this whole process working with Ella to confirm things and get internal things sorted . I will be collecting my keys today for my first house purchase and everyone involved has been so helpful along the way . All staff who have helped in any sort of way have been very friendly and helpful . Would definitely recommend 😁

Jordan Β· 28 March 2024

Agent replied Β· 24 October 2024

Jordan Morrison thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Thank you to Courtney Reid for all the help and guidance during the beginning of our house hunt, me and my partner are first time buyers and we were unsure where to start with the extra stress of the Covid pandemic but she was so helpful, and found us a great mortgage advisor! Thank you again!PositiveProfessionalism

G Β· 25 October 2021

Agent replied Β· 24 October 2024

Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations

5/5

Google

Can’t thank Jessica enough! The turn around to getting me into a new property was amazing and I’m truly thankful for the help and service I received from Jessica!

Tia Β· 6 July 2025

5/5

Google

I have used Bairstow Eves in Mansfield a coulpe of times now to find me tenants for properties we rent out, including over the past couple of weeks. They have acted quickly and proactively, and found me tenants, done all the relevant checks, and sorted the paperwork. As a director of a small buy-to-let company, I am 100 per cent happy to recommend Bairstow Eves in Westgate, Mansfield.

Wayne Β· 25 August 2024

Agent replied Β· 24 October 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Great staff very helpful, highly recommend!

Michael Β· 11 June 2026

Agent replied Β· 11 October 2026

Thank you so much for the glowing review! It means a lot to us that you had such a positive experience with our staff. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Great service throughout, thank you to everyone with a special thanks to Lauren and Mollie. I was kept well informed of the house sale progress at all times, a very professional team. Many thanks.

Ian Β· 25 October 2023

Agent replied Β· 24 October 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Gemma has been brilliant and very helpful! Every time I ring to speak to Gemma she’s always there to answer any questions or quarries and if she’s on another call she will always ring straight back. Gemma made me feel comfortable and relaxed through all the process and nothing felt like it was a hassle. Thank youPositiveResponsiveness, Professionalism

Sharni Β· 25 October 2020

Agent replied Β· 24 October 2024

Thank you for your wonderful 5* review! I will make sure your kind words are passed to our local team. Kind regards, Scott @ Customer Relations

1/5

Google

My experience with Bairstow Eves Mansfield has unfortunately been marked by ongoing issues with communication. Despite repeated attempts to make contact via email and telephone, I have received little to no response. This persistent lack of engagement has made it extremely difficult to move forward with even the most basic enquiries and has left me with little confidence in their ability to manage more complex matters. Regrettably, I have now made the decision to take my business elsewhere. This decision comes not only from my own experience, but also from hearing similar accounts from colleagues who have had equally unsatisfactory dealings with this branch in the past. I chose to approach Bairstow Eves based on the professionalism presented through their website and marketing materials, but in hindsight, I should have paid closer attention to the feedback I received from others. In an industry where clear, timely, and reliable communication is fundamental, the level of service I encountered was far below expectations. I cannot recommend Bairstow Eves Mansfield and would encourage others to consider alternative agents who demonstrate a greater commitment to client care and responsiveness.

Jack Β· 7 May 2025

1/5

Google

Avoid. The owner of the property I rented through Bairstow Eves was being completely unreasonable when it came to returning all of my deposit. I successfully defended myself via the deposits protection service for all issues bar one - this was because the property manager at Bairstow Eves failed to properly communicate this to me. If I had of been given all the information I could have included a response and evidence. I lost out Β£50 unneccessarily because of this. Not a lot of money but it could have been worse. In addition Bairstow Eves themselves told me that as I did the right thing and reported a fault that somehow this made me liable?! (I won the battle for this particular item) If you're able to avoid using these guys I would advise doing so.

Joseph Β· 29 November 2023

Agent replied Β· 24 October 2024

Hello, I am sorry if you were not happy in your experience with us after previously leaving us a very positive review. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk as we take all comments seriously. Kind regards, Scott, Customer Relations.

5/5

Google

From start to finish both Lauren and Mollie were brilliant , their knowledge of the selling process was excellent .Any problems were soon smoothed out . I would highly recommend Bairstowes Eves .

Joanne Β· 25 October 2023

Agent replied Β· 24 October 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Google

Extremely efficient sale, with lots of contact from the lovely Amber, very happy with the service

Melanie Β· 11 March 2026

Agent replied Β· 11 October 2026

"Thank you for your kind words! We take pride in providing efficient and personalized service to our customers. We appreciate your support and look forward to working with you again, Amber is truly a gem! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We had the pleasure of working with Amber and Ella. Both worked incredibly hard going above and beyond to ensure we had a completion before our tenancy end date. Both rang or emailed often with any updates they had to share with us, helping to ease our minds in times of uncertainty. We would 100% recommend this team for any first time buyers/ buyers who would prefer a more hands on , informative team . Thank you both !

Chloe Β· 29 November 2023

Agent replied Β· 24 October 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

1/5

Google

I have rented a property with Bairstow Eves and I have stayed there for nearly 3 years. When I left not only that it took them more than 2 months to release the deposit but they have retained half of the initial deposit for some things that was damaged before I have rented the property. I know that the new tenant has moved in next day after we moved out and the new tenant has clean the garden for which Bairstow eves have retain 120Β£ from my deposit. The garden was left in the same state that we have taken. I am not saying that it took them 4 months to repair a main door that I couldn’t lock and I had to sleep at night with the door unlocked with a 4 years old child. I have also repainted all the house and repaired the garage and front door on my expense while I have lived there. When I have asked about the invoices for the money that they will retain for what they are saying that has been repaired they find different excuses not to provide them. So be careful when you renting with them as you won’t get the deposit back.

Ana-Maria Β· 25 October 2023

Agent replied Β· 24 October 2024

Hi Ana-Maria, please contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Scott @ Customer Care

5/5

Google

Kirsty at mansfield branch has always been very knowledgeable and professional over the 5 years I have known her whilst she has helped me buy and sell property. She was proactive keeping me regularly updated about the local prices and market factors so that I could achieve the best price in fastest time for my sales. Molly in the office was very helpful, courteous and efficient with my last sale so that everything went through as quickly and smoothly as possible. πŸ˜πŸ‘ Thanks to you both.

Angela Β· 25 October 2023

Agent replied Β· 24 October 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

I can't speak highly enough of our experience with Kirsty, our mortgage broker. From the very beginning, she was attentive, knowledgeable, and went above and beyond to secure a fantastic mortgage deal for us, despite our circumstances being more complicated than most. She worked tirelessly to find the best rates and options that suited our unique situation, and kept us informed every step of the way, answering any questions or concerns we had promptly and thoroughly. In the end, Kirsty not only secured us a great mortgage deal but also provided valuable guidance throughout the entire process.

Andrew Β· 25 October 2023

Agent replied Β· 24 October 2024

Many thanks for your fantastic comments and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Amazing! Cannot fault at all! The best service!!!! We went to view a house as a first time buyer. The lady was so helpful and lovely and we booked in for a free consultation as we were completely clueless on buying a house. We saw Kirsty and OMG she's just amazing! She's so friendly and helpful and just made us feel at ease. She was the guide we needed along the way. Because of her the process has been moving very quick, smooth and seemed to be so much easier then the horror story's I've heard from friends using other agents and brokers. 100% recommend every time we've been in we've always felt welcome and the process has been no stress at all in which really surprised me. We are so grateful for the service you've given us. Thank you so much!!!!

Liberty Β· 25 October 2023

Agent replied Β· 24 October 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

When Kirsty (Pilgrim) valued my property I had my reservations but she convinced me she can do it so I accepted her challenge. In less than two weeks following a weekend of viewings I accepted an offer that exceeded well beyond my expectation. And thanks to the amazing team everything was practically stress free on my part. The fantastic Liam Bainbridge guided and supported me all throughout the process and gave me regular updates which was reassuring. I have now happily relocated thanks to the awesome BE team. Thanks guys for a job well done. I certainly would recommend 100% to anyone

Carmela Β· 25 October 2023

Agent replied Β· 24 October 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Jessica met me at the property I planned to let through Bairstow Eves. I found her to be very polite and helpful. She had a very good knowledge of the legal requirements which she communicated clearly. She was very clear regarding the different packages Bairstow Eves had to offer. After consideration I decided to go for the fully managed deal. She was very clear regarding the fees in relation to this which I found to be great value. It took 11 days from meeting Jessica at my property to a tenancy agreement being in place. She obtained what I would consider to be a very reasonable rental income. Overall, I am very satisfied with the service received.

Russ Β· 25 October 2023

Agent replied Β· 24 October 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

After trying to sell our property through an online agent and having a terrible experience, Lauren turned up on our doorstep and we are so grateful she did. After discussing our options with her we decided to list our property with Bairstow Eves and within a month we'd had twice as many viewings and had accepted an offer! Amber became out point of contact and was really helpful and friendly, in fact all the staff we dealt with have been incredibly helpful and kept us up to speed with every step. We would recommend Bairstow Eves Mansfield in a heartbeat!!

Joanne Β· 25 October 2023

Agent replied Β· 24 October 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

This is a long awaited review. I have had a pleasant experience with this estate agents. The staff maintain integrity and certainly take pride with their customers. Mollie and Lauren who were the people I mainly dealt with during the purchase of my property regularly kept in touch with updates and also spoke on my behalf to my solicitors with any enquiries that I wasn't sure of. The staff are highly experienced and very knowledgeable which helped a great deal and made the process easy and quick, some estate agents can be short and belittling but these girls quite often made my day with their sunny personalities. I appreciate the gift at the end once everything went to completion. 10/10

Luke Β· 25 October 2023

Agent replied Β· 24 October 2024

Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.

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