Trusted Agent profile
★★★★★
61 reviews across 1 platform
58 Swan Street, Manchester, M4 5JU, Manchester M4 5JU
Your Way Estate Agents's Manchester office at 58 Swan Street is rated 3.7 out of 5 across 61 reviews on 1 platform, including 61 Google reviews rated 3.7. Checked 9 October 2026.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleHad Patrick help me through renting my first property, and he went above and beyond to give me a swift process so I could move in before Xmas. Any problems found with the flat prior to moving in Patrick worked well to correct and ensure every step of the process was smooth and clearly discussed on the phone. For any anxiousness I had for my first rental experience, Patrick definitely helped put aside with his great customer service.
1/5
GoogleWorst experience!! We moved with my partner to one of their apartment that they are in charge and during our stay we had a great communication for 3 years. HOWEVER, when we moved out they were UNPROFESSIONAL!!!!! AFTER moving out we were … More
1/5
GoogleEasily the worst letting agency I have ever had the misfortune of dealing with in over 10 years of renting. Endless emails regarding the smallest of issues, and beware of them trying every trick possible in order to keep as much of your deposit. AVOID AT ALL COSTS.
This guy was asked for £80 from his deposit to repaint a wall. He did try to ask for an extra week so that his dad could do the painting but this request was refused as we had people moving in and at £1200pcm this would cost £300pw in lost rent whilst we awaited Mr DJ Mix (Sr). When this was explained the reviewer accepted the argument graciously, and signed our paperwork without delay. In total a deposit of £1400 was paid for a flat costing £1200 per month. We asked for £80!! This does not really tally with the review that we try to "keep as much of the deposit as possible".
5/5
GoogleThey made finding property a seamless and efficient experience.
5/5
GoogleExcellent customer service from Patrick and the team. Rented my property fast and was kept well informed throughout the process. Highly recommend.
5/5
GoogleWe are very happy the way Bright Estate Agents have handled our tenanted property. Everything went very smooth. Highly recommend.
5/5
GoogleI am thoroughly amazed and impressed at how easy my tenancy with the help of the Bright team and especially Beth.
5/5
GoogleGreat and timely service. Agent is nice and responsive.PositiveQuality
5/5
GoogleI currently let a property with bright estates and their service has been fantastic! From the start they have been excellent at communicating with myself and always keep me updated. The team are so friendly and helpful and always on hand to answer any questions I may have. Thanks for the great service!
5/5
GoogleAll through the refurbishment and letting of my flat, Patrick and Darren have been fantastic. They have kept me up to date throughout the whole process. The refurbishment was completed on time and a great job done by Paul who transformed … More
1/5
GoogleEasily the worst and most incompetent agency I've dealt with, from the very beginning until the very end.
Your potential new landlord decided to sell his property a few days after you applied to rent. This was unfortunate and whilst I sympathise there was nothing that we could do. Criticising us in this situation is slightly misdirected as we do not own the property and it was not our decision. We notified you as soon as we knew and gave a full refund without delay. Best of luck in your new home. I am sorry that we could not help you on this occasion.
5/5
GoogleQuick and friendly service with what otherwise was a very stressful situation with our previous residency, the team at Bright really tried their hardest for us and were always on hand if we needed to get in touch regarding anything to do with the move :)
5/5
GoogleBright estate agents were really knowledgeable throughout my sale and really helped guide me through the process and provided support throughout, would recommend
5/5
GoogleFast and efficient service. Not only is Patrick professional in his work , but he adds a human touch too. It was hitch free right from viewing to moving in. Would recommend highly
4/5
GoogleFast service - viewed and moved in within 2 weeks. patrick is very helpful and has organised new mattress/blinds to be delivered within the first few weeks of tenancy.
5/5
GoogleExcellent service from beginning to end, first class communication from beginning to end, would highly recommend them and appreciated very much the efforts of Patrick and Lisa, thanks a lot.
5/5
GoogleExcellent service from Patrick and Darren. Quick to respond and provided all the information we required to make a swift move.
5/5
GoogleBright have just let our apartment in Manchester and we've been very happy with their service. Quick, thorough, available and good communication throughout the process.
5/5
GoogleOffered to get back to me the next day and did very pleased with the customer service
2/5
GoogleThey will disappear when you need, either you want to rent or the time you checked out. Always annual leaving, right?
5/5
GoogleEfficient, friendly and fair on a recent property refurbishment and re-let.
1/5
GoogleWaste of time and money. Cannot trust anything they say. Avoid at all costs.
5/5
GoogleRating only, no written review.
2/5
GoogleTerrible at replying and keeping up with tenant requests
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Way Estate Agents's Manchester office has 61 reviews across 1 platform: 61 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Your Way Estate Agents is rated 3.7 out of 5 across all 61 reviews, and 3.7 out of 5 on Google from 61 reviews, checked 9 October 2026.
Your Way Estate Agents, 58 Swan Street, Manchester, M4 5JU, Manchester M4 5JU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.