Savills Manchester New Homes reviews

★★★★★ 5/5

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Victoria Short of Savills, Stamford

My experience with Victoria Short of Savills, Stamford exceeded all my expectations. Disappointingly, the seller and our solicitors, were not prepared to put their full weight behind enabling me to purchasing a property in Rutland showing no sense of urgency. In fact, apathy and incompetence best describe the purchasing environment. Not perturbed, Victoria swiftly identified the strengths and weaknesses of those involved and formed a strategy of imposing relentless pressure on all fronts - realising that this was the only way forward. This strategy and her communication skills, both in the spoken and written word, coupled with her ability to quickly identify the best way forward in addressing each and every obstacle, and they appeared endless, gave her all the opportunity she needed to demonstrate her brilliant communication skills. Her dominance was so impressive that all parties seemed only prepared to move, in any meaningful direction, on her say so. Without Victoria at the ‘helm’ the process would have become so protracted the sale may well not have come to fruition for their were many times when I had lost all patience that my willingness to move forward was waning. I cannot thank Victoria enough for her performance. She can feel justly proud of her efforts for she has demonstrated that she is an extremely valued asset to the Savills, Stamford team.For completeness, I should point out, apart from her outstanding professional competence, she has a delightful and vivacious personality - always smiling and always looking on the bright side.Thank you Victoria.

Anonymous · 18 February 2022

★★★★★ 5/5

Trustpilot

Well worth considering

Anthony, Kelly and Felix were all a pleasure to deal with. I'm a landlord with over 10 years experience and all those mentioned were professional, responsive and helpful in my dealings with them. In particular, Anthony conducted seven viewings on a single packed day and I received an email from him the next morning with four offers over asking, presented in a digestible format with his thoughts on each - the first time anyone has taken the trouble to do this. Also, he doesn't call you "mate" and chew gum, which is a bonus!

Mr · 9 February 2022

★★★★★ 5/5

Google

Moving is always stressful so its always good to have agents who are willing to assist every step of the way. We were assisted by Euan walker who was able to organise video viewings of the property and remain in contact and answer any questions we had during the moving period. Also with the finances and other general questions Sam Fairclough and Claire Chambers were able to assist and help with anything we neededPositiveProfessionalism

Alexander · 26 October 2022

★★★★★ 5/5

Trustpilot

My sale was handled by Savills in Marlow

My sale was handled by Savills in Marlow and in particular Mairead Monsen who was everything you could ask for from an agent selling your property. All the viewings were handled professionally and feedback was forthcoming after each visit. Once the buyer had made an offer Mairead was a reliable and diligent negotiator who helped bring the sale to a close. In the interim period until completion Mairead continued to be the main contact to resolve any issues and see the sale through to a satisfactory conclusion. I am pleased that Savills was my choice of agent for the sale and would recommend them whole heartedly to anyone looking to market their property.

Nige · 19 January 2022

★★★★★ 5/5

Trustpilot

I recently used Savills to sell my house

I recently used Savills to sell my house. Jon Lacey was my primary contact and he was excellent. Prior to getting an offer he kpt me well informed of progress including feedback on all viewings. When we had an offer made he was proactive in handling it and negotiating an improved offer which I then accepted. Best of all, during the sale process after I accetpted the offer he remained very active,chasing progress and keeping me well informed. Without doubt the best individual estate agent I have ever dealt with

Steve · 17 January 2022

★★★★★ 5/5

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A fantastic experience. I was incredibly impressed with the…

I was incredibly impressed with the service that Savills offered. They sold our house within 3 months and I felt well informed at every stage. Troy from the Bristol office did a brilliant job. He conducted a thorough appraisal and valuation of our property and had expert knowledge of our local area. His report also gave a clear marketing strategy which provided brilliant results. The marketing particulars produced were excellent and the viewings were conducted during times that worked well for us. Troy maintained brilliant communication at all times and was always available to speak to. He went above and beyond and was involved in every stage of the process. Selling a house is often stressful but Troy and his team made the process feel very easy and everything ran incredibly smoothly. I would definitely recommend Savills to sell your house and we are very happy we chose them. Thanks so much Troy and the team.

Trin · 12 January 2022

★★★★★ 5/5

Trustpilot

Cannot recommend Jamie Carter & every…

Cannot recommend Jamie Carter & every member of his team highly enough. Their forthright manner was perfect. They were professional, courteous, honest, truthful, direct & all so delightful to work with. We enjoyed every minute of the sales process with them & a little sad when the sale was completed if we are honest. Perfect consistency throughout, didn’t matter if a team member was on holiday or day off. It must make a difference with the office sharing commission as apposed to one particular sales person. Certainly a plus if one is comparing agents. Wasn’t the reason we chose Savills. The helpfulness & friendliness of Alison in the office, when we made the initial call & meeting Jamie when he came to value, no contest. As long as their advice is taken on board, after all they have the knowledge & expertise, one could not ask for a better company to sell one’s home

Mrs · 6 December 2021

★★★★★ 5/5

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Charlotte at Savills is a star!

We engaged Savills to sell our property in October 2019. We had a number of viewings before the couple who eventually bought our property. It was fraught with problems yet Charlotte established a relationship with our buyers to keep them informed of progress. I truly believe it's Charlotte's determination that kept the sale going despite numerous problems. I can't thank Charlotte enough for her tenacity to keep both me and our buyers informed every step of the way. I never stop singing praises for Savills service and how thorough Charlotte was. Thank you.

Mrs · 26 November 2021

★★★★★ 5/5

Trustpilot

I deliberated about moving from another…

I deliberated about moving from another local and high profile estate agent in Maida Vale/Little Venice to Savills, when my property came up for its rental renewal but I am delighted I took the plunge. Luke and his team at Savills have been so attentive to all my needs as well as of those of my new tenants. Sometimes I find estate agents favour the tenants over the landlords, however Savills were well balanced in their recommendations and advice. They were extremely professional in all their dealings and went above and beyond to help us even with some last minute building issues. Luke, in particular, was always easy to get hold of and followed up everything personally to ensure everything ran smoothly. I whole-heartedly recommend them and will continue to use their services in the future. Congrats Savills, job well done!

Larissa · 23 November 2021

★★★★★ 5/5

Trustpilot

Absolutely fantastic from start to end

Anna has been absolutely amazing from start to finish. She always went the extra mile in ensuring everything was covered and both myself and the buyers have had a stress free journey thanks to Anna and the whole Savills team. I have never sold a property before and I was incredibly impressed by the level of care and professionalism that Anna always demonstrated, even when I had a few emotional moments! Thank you Anna and everyone at Savills for ensuring my sale was a smooth process and thank you for achieving maximum interest and value for my house sale.

Isabella · 21 November 2021

★★★★★ 5/5

Trustpilot

Remarkable customer service

Remarkable customer service! Especially Sam Ing (property manager), who was always quick and efficient when it came to resolving any issue regarding the property. He answered all my queries and questions with great transparency and professionalism, allowing for a very smooth and stress-free tenancy.

Tudor · 17 September 2024

★★★★★ 5/5

Trustpilot

Ben Varma is a real professional

Ben Varma is a real professional. In a nutshell. Fair , understanding, evenhanded , I was very impressed with how he has handled a difficult move for us to St John’s Wood and has everyone’s respect and understanding. I cannot recommend him enough . Excellent.

Ian · 30 August 2024

★★★★★ 1/5

Trustpilot

Savills manage office nightmare

Savills and Canmoor took over the management of our serviced office building and it's been problems since. They rushed to override all the existing systems and processes and made a complete mess of it. 6 months later we still can't get accurate invoices from them. We've probably wasted a business day of time trying to get accurate paperwork for our accounts and they just can't manage it. If Savills take over your managed office building you're probably going to want to move.UPDATE: Savills: here's the information you've asked for.UPDATE 2: Unfortunately Savills response that they take this seriously is looking like just a marketing ploy as they haven't stepped in to sort it out yet.CENTRE: Witney Business and Innovation Centre.Since Savills took over, we lost the ability to use direct debit and moved backwards to standing order which means we have to change the value manually if the monthly fee changes.Savills aggressively took over and cancelled invoices by the centre we'd already paid and demanded they be repaid using their system causing an unnecessary mess of invoices.Unfortunately as well, they couldn't cope with invoicing and multiple invoices with incorrect information have been sent. Time was wasted correcting these.Confusion was then created around contract changes they were going to mandate. This seems to have gone quiet.They then spelled our email address wrong, so we didn’t receive invoices. We wasted time getting these sent so we could have correct accounts. They said this was fixed. It wasn't.Three months ago we didn't receive invoices again. Savills demanded we continue to pay even though we had no paper trail. They said the problem was that they'd misspelled our email address. They said this was fixed. Again, it wasn't.We said we were cancelling our standing order and we would only pay when we receive an invoice in future. They said we'd be in breach of contract and got quite defensive. We again didn't receive an invoice, so we didn't pay. Savills didn't seem to notice.So we contacted them again. They said the problem was that they'd misspelled our email address. Again, they said this was fixed, maybe it is, but they said they have no way to test it until we get the next invoice.We checked the invoice is for the wrong amount. Again. We asked for a rent reduction to compensate for the time which is now probably two business days of chasing and correcting. They refused.We're now spending time booking appointments with other office companies for an office move and every time we ask to confirm the management company isn't Savills.Such a shame that Savills is making the centre look bad. The centre was exceptionally well managed before Savills came, they really add no value and are just a problem.

David · 28 October 2021

★★★★★ 5/5

Google

I appreciate the support from Donna and the Manchester office team helped me out on my case of extending the move out date at the last minute. With my next apartment still not available to live in on the agreed move in day, I was very nervous and frustrated. So I called the first thing in the morning to ask if it's possible to give me a few days more to sort out the issue, even my move out day is today. Thankfully, Donna and the team replied to me real quick with understanding. So now, I have the flexibility to sort everything out without panic. Thanks again to Donna and the Manchester office's team! 5 STAR SERVICE!

A · 26 October 2021

★★★★★ 5/5

Google

When looking for property in Manchester City Centre we were shown a flat by Savills. We first dealt with Clare and then Ryan as we viewed the property a few times. Both were excellent. Knowledge, friendly and very professional they were able to answer all our questions as well as talking openly and honestly about the property and the area. During the process of putting an offer in Ryan was brilliant and kept us fully up to date. Unfortunately we didn’t end up Purchasing the property but came away full of admiration. So much so that we sought Ryan out for advice on a future property despite it not being represented by Savills, and because he’s brilliant he obliged. Couldn’t speak more highly of the whole experience.PositiveResponsiveness, Quality, Professionalism

Phill · 26 October 2021

★★★★★ 5/5

Google

My over three (3) years’ experience with Savills (formerly Case McNair) was delightful. Anam is amazingly professional, prompt, truly helpful and diligent. Not once was I left with an unresolved concern, even when she ceased being my property manager. This is no exaggeration. Every encounter with Ryan was met with a smile. Ryan is punctual, attentive and patient. I recall the few times there were delays, on my part, in sending across my signed tenancy agreement resulted in kind reminders and not more. You fully appreciate efficient managing agents when you have experienced the opposite. Many thanks for a brilliant three years to the team.PositiveResponsiveness, Quality, Professionalism

Myles · 26 October 2021

★★★★★ 5/5

Google

Ryan Griffin was absolutely amazing from start to finish in the sale of our two apartments. From arranging and hosting an extremely successful open day, securing offers over asking price for both properties, right through to liaising with all solicitors and parties involved on our behalf, ensuring completion took place as early as possible. Ryan always made himself available to reply to emails and take calls, and without him I doubt that our sales would have taken place. We can’t recommend Savills and Ryan enough to our friends and family.

Daniel · 26 October 2021

★★★★★ 5/5

Google

I recently moved to Manchester and Claire Chambers from the Savills Manchester office assisted me with my move. I could not ask for a better letting agent or moving experience. Claire was exceptionally dedicated to helping me move and getting the best deal possible, all while helping me to accomplish this in a very short window. The service she offered was second to none and I could not fault it in any way and I would reccomend her and Savills to anyone looking for a letting agent to assist in their move.PositiveResponsiveness, Quality, Professionalism, Value

Andrew · 26 October 2021

★★★★★ 5/5

Google

Dealing with Savills Manchester for our upcoming move has been effortless thanks to the help from Olivia with our viewing and Claire for the majority of the process along the way. Claire made the process as easy as it could be and always remained available for any questions without feeling as if anything was too much of a hassle. We had a few speed bumps along the way with our referencing process and I honestly can’t praise highly enough of how this was handled, complete care and professionalism from start to finish, could not be happier with the service so far 10/10!PositiveResponsiveness, Professionalism

Ross · 26 October 2021

★★★★★ 5/5

Google

Recently moved into an apartment I'm renting on my own for the first time. Savills Manchester were super helpful and friendly throughout, offering superb customer service. The team I spoke to while arranging everything, Euan, Anam and in particular Claire were never anything less than supportive and responsive - they always got back to my e-mails and I was never made to feel any question was a silly one, even though I'm sure some were. Thank you all! UPDATE: I would just like to add that having been here for a while, I've been pleased how quickly the property management team, in particular Donna, have responded to concerns.PositiveResponsiveness, Quality, Professionalism

James · 26 October 2021

★★★★★ 5/5

Google

I needed to find a property at rapid speed and the team at the Manchester office were nothing but incredible. The agents I dealt with were super friendly, helpful and always on hand to deal with with the endless questions and concerns I had. Special mention to Claire, Anam & Emma who I dealt with personally. All three were superb & provided exceptional customer service and ensured that I had the smoothest experience - amidst all the chaos with me needing to move so quick. 10/10 to Savills Manchester office ⭐️PositiveProfessionalism

Tomos · 26 October 2021

★★★★★ 5/5

Google

We have dealt with Claire Chambers when trying to rent a flat in Manchester at quite a stressful time but Claire was outstanding ! She was always available to talk and was so helpful in helping the process along , she really had no problem going out of her way to make things easier and less stressful for me . I can't say enough good things about both Claire and the Manchester office and the whole experience . Thank you for all your help and I wouldn't hesitate to use Savills againPositiveResponsiveness, Quality, Professionalism, Value

James · 26 October 2021

★★★★★ 5/5

Google

Savills have been absolutely brilliant in helping me manage firstly a sale and secondly a rental property. Claire in particular has been absolutely lovely in dealing with what was quite a stressful situation in the crossover between moving out of my house and buying another. Always professional and very caring and understanding. Ryan was dealing with the sale of my property and did it with enthusiasm, he put a huge amount of work into it and was always lovely to talk to and great with prospective customers. We also dealt with Euan and he was very friendly, a huge 5 stars for the Savills Manchester team, absolutely brilliant people and great professionals.PositiveResponsiveness, Quality, Professionalism, Value

Fern · 26 October 2021

★★★★★ 5/5

Google

I've been with Savills Manchester for 4 years and just moved into a new place this week. Never had a bad experience or had to wait around for a response or help. From moving in to moving out, everyone we spoke to made it an enjoyable experience. Thanks for the professional and friendly service. We've spoken to a few people over the years but in particular thanks so much to Donna who made the process of leaving simple and straight forwards and also Euan who really helped with finding new places and offering advice/showing us around. It was really appreciated.PositiveResponsiveness, Professionalism

Tasha · 26 October 2021