5/5
Roshni has done a fantistic job being…
Roshni has done a fantistic job being the point person along with Max de Silva managing my flat rental through the usual issues from good to challenging.Thank you Roshni
Trusted Agent profile · Manchester
★★★★★
2,047 reviews across 2 platforms
12 Booth Street, Manchester, M2 4AW, M2 4AW
Savills's office in Manchester, at 12 Booth Street, is rated 4.2 out of 5 across 2,047 reviews on two platforms, including 232 Google reviews rated 4.8.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
Roshni has done a fantistic job being…
Roshni has done a fantistic job being the point person along with Max de Silva managing my flat rental through the usual issues from good to challenging.Thank you Roshni
5/5
I have had the pleasure of engaging…
I have had the pleasure of engaging with Fiona Wither from Residential Lettings since January 2024. Fiona is professional, efficient and considerate throughout all the matters that we've had to deal with this year. I truly appreciate the support of Fiona, as well as the wider team under Laura Bushell, and highly recommend them.
Thank you so much for your review, Katherine. It's much appreciated. If you need anything further please don’t hesitate to contact us.
4/5
Thanks for everything!
Thanks to Sholto for persevering with what turned out to be a tricky one after our buyer pulled out at the last minute. We got there in the end, and it was great to know that he was keeping an eye out for us to keep the sale moving forward. Thanks again!
We really appreciate your kind feedback, James. We are very pleased we were able to help and wish you all the very best for the future.
5/5
Brilliant customer service
Rented from Savills for about a year - felt really looked after by the staff. Vivian in particular was always on hand to address any problems and made sure issues got resolved quickly - an asset to Savills
Thank you for your lovely review, Stuart. It was a real pleasure being able to help you and hope you enjoy the new home.
5/5
Honestly, there's only one word to describe my experience with Savills, PERFECT!!! Initially searching for a place while trying to move to Manchester was so disastrous it moved me to tears, but when I booked a viewing with Savills and I met Alastair McNair things turned around. Alastair reassured me that he would do his very best to ensure I got the place I wanted and HE DID!!!. The property Savills was offering was my last hope as the market was very dry and I needed to move ASAP. So when I finally moved in it was like a dream. Alastair's customer service is second to none, soo much that I recommend a friend to him. All I can say is thank you Alastair and thank you Savills !!PositiveResponsiveness, Quality, Professionalism, Value
Thanks so much for this incredible review. Very much appreciated and delighted we were able to help.
5/5
Housing is nuts in Manchester at the moment, but that didn't stop Ben and his team making me and my partner feel special. The rental process was a breeze, and anything we've needed support with has been dealt with in a really professional manner. What makes this team stand out more than ever is the little things, they moved mountains to get us a viewing urgently, kept us updated during the application (without us needing to chase) and they see you as a customer in which they want to keep your business, unlike some other firms in the city, which just see you as a burden.
What great feedback Olly and we did chuckle at your housing is nuts comment. You’re right! The market is moving so quickly at the moment it can be hard to keep up. Really pleased the team have been so helpful. Have a great weekend.
5/5
I am a landlord living aboard and have sold my apartment in Manchester after my tenants moved out. The services and advices from Savills Manchester Office is extremely thorough and helpful to a property owner like me. Even during the Pandemic period, I have received very responsive advices and follow up actions from Ryan Griffin and Emma Neary covering setting a property selling price, finding potential buyers, assisting on buyer viewing appointments, introducing solicitors on request, and providing timely and worry free closing in Nov 2021.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful review Charlton. The team were delighted to be able to help you with the sale and we look forward to working with you once again in the future!
5/5
After making thousands of calls trying to hunt down a 2-bed apartment in Manchester, I made a call to Savills and spoke to the amazing Claire, who made it her mission to get me into a flat. Claire is super-friendly, responsive and will try her absolute best to help, which resulted in me securing the property in a few days! If you ever make a call to Savills Manchester and find yourself on the phone with Claire, be prepared to speak to the loveliest person ever and then leave it to Claire, she'll sort you out.PositiveResponsiveness, Quality, Professionalism, Value
Will that’s really amazing feedback. Thank you. We love having Claire on our team and I’m delighted she was able to help you with your search. Wishing you all the very best with your tenancy.
5/5
Great service, very responsible and professional, definitely recommend Savills. I would like to thank Ryan Griffin & Emma Neary at the Manchester office for helping me and my wife get our first home. Especially Ryan, who has been outstanding and we feel if it wouldn't be for him and his efforts the deal would not go through and we would not get the flat of our dreams. Even though Ryan represented the sellers, he has been very helpful and professional throughout this thought process. While our own lawyers hardly ever responded and wasted time, Ryan and Savills always responded, helped and pushed for the deal to complete. Ryan was always on time, chased our lawyers when they abandoned us, suggested a great bank broker when our bank failed to deliver, chased the sellers when we needed documents or needed some additional information. Honestly, Ryan made the difference and I'm sure without his help the purchase of our first home would have failed. Absolutely recommend Ryan and Savills, great responsible people and a pleasure to communicate with. Thank you!! Loving our new home.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the wonderful feedback. We are delighted you were impressed with the service and more importantly we are happy that you’ve found your new home. Wishing you all the very best.
1/5
Lack of integrity and competence
There was very little factually accurate information that the Savills agent shared during the sales process from the kind of building, location of the car park through to what the service charge covered. They don’t provide the essential materials but expect you read every detail of their marketing brochures which the agent herself lacked knowledge - no value in dealing with the agent and what’s the purpose if their expectation is to read in detail the marketing material. A commission not earned for lacking the requisite skills and knowledge to make an honest sale. Since when did marketing material become the most important documentation taking precedence over what the agent communicates. They are bound by a code of ethics and speaking to the property ombudsman makes the standards clear yet they get away with not demonstrating the standards including using confidential client information inappropriately. Very disappointing and it’s a poor decision to engage them or trust anything the agent communicates especially when you’re forced to work through them as a sole agent as some developers insist. An all round unpleasant experience with defensiveness, a lack of analysis, rigour and zero accountability for any of their words and actions.
We are very sorry to hear about your experience and thank you for bringing it to our attention.We’re keen to find out exactly what has happened so if you’d like to please provide further detail by emailing socialmedia@savills.com so we can investigate.
1/5
DO NOT USE "Greedy Sales Reps & Lairs"
Do not use. Unless you get everything on paper/email from them. And I mean everything as their representatives will try anything to get a sale with false promises and late lie about it ever been mentioned or offered. Have witnesses and log everything. Do not take the name as they are professionals many of representatives keen to get sales. That is their goal not the customer. My statement maybe very strong but I have proof and now have to undertake a complaints from wasting my time and energy whilst had to incur costs on sale that was a lie.
We are sorry to hear you are unhappy with our service and would like the opportunity to provide a resolution. Please email further details to socialmedia@savills.com so we can investigate.
5/5
Attentive service and quick response
Savills have been managing my flat for 5 years whilst I've been living overseas. I've never had a void period. Aliya Charnley kept me up to date and was very responsive. The tenants have been good. Savills have a solid contractors for repair and maintenance who ensure that maintenance is done to a good standard.
Thank you for your feedback, Asif. It really helps us review our own performance and ensures our service is the best it can be.
5/5
Best lettings agent experience
Yesterday, myself and my housemate had been doing a long day of unsuccessful viewings. After feeling very defeated, I got a call from Savills where I spoke with Nikita. It was almost 6pm and she offered to let us view a property around the corner to where we currently were. We loved the house so much and put in an offer straight away!!If it wasn't for Nikita being so lovely and accommodating we wouldn't have had the chance to see this property and get an offer in, in the nick of time.Thank you so much Nikita!!
We are very happy to have helped you, thank you for the lovely review and wish you all the best in your new home!Regards,Nikita
1/5
Savills agents harassing buyers ignoring questions asked
I dealt with Mandy White at Savills Nightingale Lane. House sellers. Be aware! Aggressive estate agents habitually harassing potential buyers without any intention to facilitate communications or unblock buyers' questions DISGUST buyers and DRIVE THEM AWAY.It's common sense estate agents only care about their own commission but Mandy White really takes it to a whole new level:1. Aggressive HARASSING WITHOUT PROVIDING INFO: I had almost 3 weeks of crazy emails/calling every single day yet NOT responding to my questions about the property & missing important documentation. She was chasing me to pay for survey while key information was missing and she was the one who should chase the sellers. Turns out she did not care about my questions till I made it clear this blocks the situation then she started doing her job. 2. Nonsensically SABOTAGING AN AGREED SALE that almost came to the end: My searches were done and I paid for my own survey scheduled in 3 weeks. She tried to force me to use her survey providers saying if I stick with my survey provider they will put the flat back on market. So they did.Putting the property back on market AFTER I paid for searches & survey?? This is nonsensical. No new buyer will proceed quicker than my process in its final stage.Frankly she has been such a nightmare that not having to deal with her anymore started to sound pretty good to me. Living in that property may remind me of just how much harassing I had to go through to find my home!My first flat viewing was in 2014 and just when I finally thought I found the right place with search results coming out fine, Mandy White is making it unnecessarily difficult just because I want to use my survey provider recommended by my trusted friends. I not only wonder what kind of estate agents she is but also what kind of human being she is.Sellers, you want smart estate agents who know how to facilitate communications and unblock situations. AVOID the harassing/sabotaging type like Mandy White.
We are sorry to hear of your experience, and would like to investigate further. Please email your details and any other information you can provide to socialmedia@savills.com.
5/5
Thanks to Ruaraidh and Sandra. Angus Office
Huge thanks to Ruaraidh and Sandra in the Angus office. We had made the mistake of first trying a generic estate agency firm in order to potentially save some money in selling out property which simply resulted in two months of frustration and angst. Changing to Savills was transformational. At the first meeting it was clear that the knowledge and experience about how best to market our property and how be best to approach the sale was on a different level. The result was a feeling of confidence that we were in professional hands. The bonus of an early sale was obviously welcome.
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best and really appreciate your kind words.Regards, Savills Angus team
5/5
TESSA THE SUPER STAR
Savills were an amazing agent to deal with, especially our super star agent Tessa. From first dealing with Tessa it was easy. We had a long, and difficult sale but Tessa was patient, persistent and more than anything positive. She was incredible at communicating on all aspects (she set up an WhatsApp group which was perfect) she offered guidance and advice when needed. Out of all agents we have ever dealt with she was the most humble, friendliest and also relatable (where similar ages so maybe that’s why). She also came to see us on the day of completion, ensured everything was as it should be. She was FANTASTIC, I couldn’t recommend her highly enough.
Thank you for your lovely review. It was a real pleasure being able to help you and wish you all the best for the future.Regards,Tessa
5/5
Ritesh Gopaul is the best
Ritesh Gopaul is the best person I've worked with in property management. He is always super responsive, eager to help and actually solves my problems. I trust that he's always doing all that he can to assist me and I appreciate his patience and friendliness. Thanks Ritesh!
Feedback is an invaluable reminder of the things that are important to our clients, Ilayda. So thank you for taking the time to review our performance. I am delighted your experience of Savills is such a positive one.
5/5
Great experience with Savills Stamford
We had a very successful and enjoyable experience working with Victoria, Charlotte and the whole Savills Stamford team in the sale of our home. They did an excellent job from the start with pricing, marketing, coordinating viewings and, very soon after, managing the bidding process. Once we had accepted an offer, Victoria and the team worked very hard to manage the process to exchange and completion, diligently following up with the buyer's agent and solicitor to ensure that the chain was moving and working closely and cooperatively with our solicitor when needed. Everyone at Savills was friendly & professional. We highly recommend Victoria and Savills Stamford to anyone looking to sell their property.
Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we met/exceeded your expectations, and it was a pleasure to work with you.Regards,Victoria, Charlotte & Savills Stamford
5/5
Sale of flat
I recently exchanged on the sale of my flat with the assistance of savills mayfair with the help of Claire Reynolds who is head of that office and Kitty Halley also from that office. Kitty was my point person and Claire was always there to assist me as well should I need some re assurance. Having this "team" with me was very calming and efficient - and I can say that the team were faultless and I have been working in the property world for many years as an advisor to clients so that is saying something. As my day to day contact I found Kitty to be :Efficient Compassionate Always available and if not able to answer would always call me back Honest and she had the ability to tell me as things were rather than say what I may have wanted to hear Extremely hard working In short I'm not sure I could ask for more from the whole agency experience - Kitty was a tremendous person to have on my side and I would not hesitate to recommend her to anyone. Perfect service !
Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.Regards,Kitty and Claire
5/5
Sam Ing - Performance Review
Sam Ing was a very good rep, did an amazing job following up with the landlord, and catered to all my needs and requests. I answered the majority of my calls on the spot and all my questions.I would definitely recommend him for future businesses 100%.
Thank you so much for your review, Ruy. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
Savills - House Sale - Great team, amazing service
Savills, especially Becky and Natasha, but supported by the whole team, have done a great job selling my house. With a few bumps along the way and delays in the chain, Becky has always been proactive, supportive and pragmatic to keep things moving forward. Has provided in depth and robust information to support decisions needed, and has made - what can sometimes be a stressful process - as easy as possible. Earned every penny and well worth it! Thank you Savills !!(Tunbridge Wells)
Thank you so much, Sam. You've been wonderful to deal with and we're so happy you're happy.Regards,Becky, Natasha and the TW team
5/5
Having recently sold a city centre apartment, Ryan Griffin in the Manchester Office was instrumental in the successful sale. From the first point of contact to completion, Ryan remained helpful throughout the process acting as the driving force for both parties and the associated solicitors. His willingness to always respond to emails and phone calls in a timely manner, and chase other parties was greatly appreciated. I would highly recommend Ryan and the team at Savills Manchester.
Cheers Andrew. Very much appreciate the fantastic comments regarding the service your received from Ryan and the team at Savills.
5/5
We are extremely lucky to have worked…
We are extremely lucky to have worked with Ms. Sue Trybus as our estate agent. She is very professional and hardworking- we appreciate it greatly. She even sometimes emailed us very early in the morning and late at night to help us. She put a lot attention to detail and communicates with vendors effectively- she has also given us very helpful advice.Overall, we are very happy due to the service which Ms. Sue Trybus has provided for us. Ms. Sue Trybus is my highest recommendation.
Thank you very much for such a kind review, it was a pleasure to work with you and wish you all the best for the future.Regards,Sue
5/5
Thank you
Fiona has proven to be a capable, experienced and efficient manager. Whenever we have needed advice or assistance, Fiona has always responded even beyond the working hours. I highly recommend Savills and publicly thank Fiona Withers for her tireless motivation to work and to the client.
Feedback is an invaluable reminder of the things that are important to our clients, Gianluca, so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Savills's Manchester office has 2,047 reviews across two platforms: 232 on Google, 1,815 on Trustpilot (across the whole business).
Savills Manchester New Homes is rated 4.2 out of 5 across all 2,047 reviews, and 4.8 out of 5 on Google from 232 reviews.
Savills Manchester New Homes, 12 Booth Street, Manchester, M2 4AW, M2 4AW.