Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Michelle Weaver and her colleagues provided an excellent service, both in finding potential buyers and (especially) in ensuring that our sale progressed successfully. Michelle followed up with other estate agents and solicitors in the chain. Without her hard work we would probably not have exchanged contracts for several more weeks. Her cheerful and positive approach was always reassuring when things looked bleak. We would highly recommend Savills.
Mr · 19 December 2019
Agent replied · 27 December 2024
Hi David, Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we exceeded your expectations.
★★★★★ 5/5
TrustpilotTop property management services
We have rented two properties managed by Savills and have always received a first class service. Our current property manager, Terence Lane, is consistently responsive and regularly goes above and beyond to be accommodating. He recently helped us through our move into a new Savills-managed property and made the process as smooth as possible!
Kevin · 28 July 2022
Agent replied · 27 December 2024
We really appreciate your kind feedback, Kevin. We are very pleased we were able to help and wish you all the very best.Regards,Terry
★★★★★ 5/5
TrustpilotVery pleased
Thought my offer/position would be immediately rejected but Lucy took it seriously and helped to make the purchase work. I appreciate that Savills are working primarily for the seller but they were genuinely helpful to us as purchasers. They were accommodating with multiple viewings, open with progress and professional throughout. We are very pleased with the process and would not hesitate to deal with Lucy again.
Nick · 11 March 2020
Agent replied · 27 December 2024
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
★★★★★ 1/5
TrustpilotBad efficiency
Bad efficiency, worst customer service ever. Wanted to get an air conditioning issue fixed, still could not get it fixed in 1 year. Do not rent the flat if it is managed by Savills.
Andre · 4 March 2024
Agent replied · 27 December 2024
We're sorry to hear about your experience. Please know that this is not the level of service we strive to provide. We would like the opportunity to make things right. Please reach out to us directly via email at socialmedia@savills.com so we can discuss your experience further and work towards a resolution.
★★★★★ 1/5
TrustpilotI keep getting e-mail from this…
I keep getting e-mail from this compagny allthough i have never rented an appartment from them. I have noumerous times written that back to them, but they keep sending invoices. I have now written to my danish consumer counsil for their help with this. The next move is to write an english consumer counsil
Lb · 18 July 2022
Agent replied · 27 December 2024
We are sorry to hear this, and would like to resolve this. If you could email your details to socialmedia@savills.com we can investigate.
★★★★★ 5/5
TrustpilotExcellent and efficient service
Excellent and efficient service. Ryan kept me fully informed at all stages.
June · 24 August 2021
Agent replied · 27 December 2024
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotSold my flats at auction
Sold my flats at auction, excellent service from start to finish from Jay Jhumat. The whole process made easy and professional throughout.
M · 4 October 2024
Agent replied · 27 December 2024
Thank you for your kind words and for taking the time to post a review, M. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 5/5
TrustpilotReally great experience
Really great experience. Charles and his team were very quick and prompt in all responses.
YPL · 1 December 2020
Agent replied · 27 December 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
GoogleDonna Phillips & Sam Fairclough have been amazing, they were always available and replied immediately to our requests. We are super happy with the help and service they provided and the efficiency with which they handles our requests. I will definitely use Savills as an estate agent again in the future!
Lisa · 26 October 2022
Agent replied · 25 October 2024
Lovely so see such great feedback Lisa. Nice that this has come after you have enjoyed your tenancy with us. Wishing you all the very best.
★★★★★ 5/5
TrustpilotI dealt with Jess exley who was…
I dealt with Jess exley who was extremely helpful and professional. Jess was available at all times to answer questions and support. This really made things a lot easier especially considering it’s covid times. Very happy with the service I was provided and highly recommend.
Will · 5 May 2021
★★★★★ 5/5
TrustpilotPurchase through Savills Mayfair
The team at Savills Mayfair have been faultless from start to finish during our purchase, Claire Reynolds delivers a professional , no-nonsense approach and is clearly out to achieve the best result for her client but was always pro active and helpful with us as buyers , we would definitely want her acting for us on a sale.
Chris · 8 October 2021
Agent replied · 27 December 2024
Thanks Chris, it was our absolute pleasure. All the best.Regards,Claire
★★★★★ 1/5
TrustpilotBlatant disregard for covid restrictions
I was a tenant in a house that Savills were selling. Multiple members of the household were quarantining after a trip abroad, which Savills were well aware of, but they still brought elderly and vulnerable prospective buyers around to view the property. Not only was this a blatant disregard of the government restrictions, but also of the safety of the prospective buyers.
Alex · 14 November 2020
Agent replied · 27 December 2024
Hi, we're sorry to hear this. Please can you email further information and your contact details to socialmedia@savills.com so we can investigate this? Thank you.
★★★★★ 5/5
GoogleI purchased an apartment through Ryan Griffin at Manchester office. He and his team are extremely knowledgeable about the market and offer remarkable real estate expertise. I also want to thank Alastair McNair, Gracia Goh, and Maria Case for their help. They all are great agent to deal with.
Phil · 27 October 2019
★★★★★ 5/5
TrustpilotPremium service from premium agents
Friendly & professional service from a great team of people who guided me through every step of selling my character cottage. Despite being a large firm I dealt with the same people who always answered the phone or replied to my emails. They're definitely not cheap but you pay for service.
Mr · 6 September 2022
Agent replied · 27 December 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotLauren Sullivan is an extremely…
Lauren Sullivan is an extremely efficient agent and is always responding and reacting swiftly to any request or questions that I might have as a landlord.
Anja · 4 July 2023
★★★★★ 5/5
TrustpilotShan has always been very helpful and…
Shan has always been very helpful and prompt in all our dealings, I’ve had a first class service carried out with courtesy and friendliness.
Jack · 22 September 2025
★★★★★ 5/5
TrustpilotGoes the extra mile
I have both sold and rented out my apartments and the team couldn't have been any more helpful. Maria goes the extra mile to make the experience as trouble free as possible.John Paul and Alistair have given me the benefit of their extensive experience over the last 10 years and I hope it continues for many years to come! Thanks very much, great team!
Jan · 16 January 2020
Agent replied · 27 December 2024
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. We are delighted your experience of Savills was such a positive one.
★★★★★ 5/5
TrustpilotFiona
Fiona, our Property Manager from Savills, was always most helpful if and when we needed her. Our overall experience with Savills has been excellent from beginning to end.
Audrey · 15 May 2024
Agent replied · 27 December 2024
We really appreciate your kind feedback, Audrey. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 4/5
TrustpilotSavills have performed well to date and…
Savills have performed well to date and respond quickly when any issues occur. Nice people to deal with
Stephen · 28 October 2024
Agent replied · 27 December 2024
Thank you for taking the time to review our service, Stephen - feedback is always incredibly helpful.I’m delighted that we meet your expectations.
★★★★★ 5/5
TrustpilotVery good attention during our tenancy
We were tenants for almost two years and during our stay we got very nice attention from Savills. Property Managers Ritesh Goupal and Cato Ng answered quickly to any inquiry that we had regarding the apartment and our tenancy.If we had any issue on the flat or questions about the agreement, managers were able to find help and answer our questions as soon as possible.
Samuel · 25 January 2024
★★★★★ 4/5
TrustpilotI have dealt with Savills for a good…
I have dealt with Savills for a good many years now, they have always managed to find good tenants for us. They are right up to date with the latest legislation, however, this inevitably generates a huge amount of necessary correspondence, which can be very time consuming. The end result always seems to justify all that is involved.
Mr · 6 July 2021
Agent replied · 27 December 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 1/5
TrustpilotAbsolute nightmare company
Absolute nightmare company. Provided false information in regards to how our application would be processed which led to us “failing”. Then tried to illegally withhold our holding deposit. Scammers.
Katie · 15 April 2024
Agent replied · 27 December 2024
Hi Katie, we are very sorry to hear of your experience and would like to find out more. Feedback is incredibly important to us in order to provide a service customers expect from us. Could you please email socialmedia@savills.com with additional detail so we can investigate.
★★★★★ 5/5
GoogleDuring my years in the UK I have been dealing with many estate agents. To be very honest, Savills were the best so far. Extremely helpful, professional and reliable. Donna and Sam helped me a lot during my stay and with the move out and I couldn't recommend them more. Definitely 5 stars.PositiveResponsiveness, Quality, Professionalism, Value
Oana · 26 October 2021
Agent replied · 25 October 2024
Thank you Oana for your wonderful feedback. It’s really refreshing to hear your nice comments. We hope to see you again in the future! Best of luck with your next move.
★★★★★ 5/5
GoogleWe had a very pleasant experience with Savills - Claire in particular was very prompt in sending us available flats within our price range and was friendly and informative in her support throughout the process. This was very refreshing compared to other experiences we’ve had with different agents. Highly recommend, thanks again Claire 😄PositiveResponsiveness, Quality, Professionalism
Harry · 26 October 2021
Agent replied · 25 October 2024
Thanks for the great feedback Harry. Enjoy your tenancy
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