Savills Manchester New Homes reviews

★★★★★ 5/5

Google

We rented a flat through Savills Manchester office and we have had most of our interaction with Claire Chambers. During all the process she has always been very helpful and available, providing answers to all our questions and doubts and facilitating our renting experiance. Moreover she has always providing feedback very quick, considering the urgency we had to find a new house, and this is what i would expect from a great customer service. I had the pleasure to meet her during key collection and even in that case she showed always smily and positive. Well done Claire and thanks for your amazing job!PositiveProfessionalism

Clavio · 26 October 2021

★★★★★ 1/5

Trustpilot

A house “all included” without part of the furnitures

Just finishing the purchasing of a house with my partner in SE1. Chloe L. , Head of Sale, Wapping, provide a terrible experience. Presenting the house fully furnished during 3 visits, we found out unfortunately the house on the day of exchange was not furnished as we paid for. Her answer has been it’s a “detail” the fact all the furnitures are not included. Well, when we paid her commission and 90.000£ on furniture I don’t think a “detail” is the way to help me. No apology has been made from her or her client. We are now in the middle of taking actions again Savills and her client. I DO NOT recommend her! She did NOT help and after a month I am still not able to just enjoy our new house.

Vanessa · 26 October 2021

★★★★★ 5/5

Trustpilot

Excellent service from Savills

Matt Orchard was our contact at Savills. He was always polite,helpful and on the ball and dealt with any hitches swiftly

Sue · 22 February 2023

★★★★★ 5/5

Trustpilot

Great service and help

Luke and the team at Savills were brilliant in helping us find our new apartment. We were able to secure our dream place under market value and the entire process has been more than smooth. Definitely recommend.

Jakob · 12 September 2020

★★★★★ 5/5

Trustpilot

Excellent property manager

This is a rating specifically for Tamsin Montague. She has been an outstanding property manager of our rental house in Buckinghamshire. She has been proactive, thorough, communicative and professional throughout all our dealings with her. I highly recommend Tamsin.

Louise · 19 February 2024

★★★★★ 4/5

Trustpilot

The service was predominantly good

The service was predominantly good but occasionally the service was slightly disappointing in that incorrect information was supplied by Savills as it turned out due to incorrect information being supplied to them from the seller's solicitor - this was at times frustrating.

Jak · 11 October 2024

★★★★★ 5/5

Trustpilot

Great service

Great service, especially Danielle - as ever professional and very helpful on all matters rental. They are the best in sevenoaks and we’ve tried a number of letting agencies.

Bea · 15 March 2022

★★★★★ 1/5

Trustpilot

Terrible experience with the lettings…

Terrible experience with the lettings dept. It appears that they are in cahoots with the landlords they service. In my opinion there are many properties that are not managed properly or safely.If properties are turned over regularly, bad landlords will keep your deposit and the agency are happy as they get another admin fee for the next tenant. Really unscrupulous! Currently building a website so tenants can review agencies and landlords. Seems unfair that landlords can request references from past landlords yet tenants don't have the same privilege. Avoid Savills, they are not interested in you, in my experience. Will never use again.

Mario · 20 September 2021

★★★★★ 1/5

Trustpilot

Truly the worst experience of my adult…

Truly the worst experience of my adult life. Blatantly (& unlawfully) lied & used coercive unfair business practices to get a property agreed, then lied at every turn thereafter, completely mismanaged and abdicated their responsibilities, didn’t keep agreements or their word, cost me thousands and thousands of pounds and months of unspeakable acute stress for a property that was uninhabitable, and took no responsibility for anything. Was forced to have to rent elsewhere and pay for two properties as a result of their fraud, deceit and bullying. Even my seasoned solicitor is appalled by their outrageous behaviour and conduct. Avoid at all costs. If possible to give no stars I would.

LP · 27 August 2021

★★★★★ 5/5

Trustpilot

I had a very difficult transaction as a…

I had a very difficult transaction as a seller. The property had been vacant for a few years after a major renovation and left some open permits so when the offer was accepted, I had a nightmare trying to put all docs together. Marius had stretched way beyond his role and helped significantly. It was a lengthy process with unlimited documents to provide and Marius didn't quit. He helped me through this entire process. Thank you, Emma and Marius, to make this happen.

QD · 27 August 2021

★★★★★ 5/5

Google

Alistair McNair was my letting agent for 7 years and he always provided me with great customer service, prompt response to requests, and was very helpful at all times. Thanks Alistair 👍PositiveResponsiveness, Quality, Professionalism, Value

Jonathan · 9 January 2021

★★★★★ 1/5

Trustpilot

Scamed at Fletton Quays "car park misled "

I bought a duplex at Fletton Quays with a Savills sales assistant I have made a mistake of trust her, I even used PCS as her recommended, unfortunately I received all paper work one day before completion and have not occurred to me that they would change the car parking plans, now I stuck with a car park that is totally different from what was sold and show Savills and the sales assistant answers were, sorry nothing we can do, lessons learned, never ever buy from Savills again and never trust anyone , Byers please be aware.

Rosie · 23 August 2021

★★★★★ 5/5

Google

Decided to appoint Savills to manage my rental properties in Manchester. Ryan has been pleasant to deal with, very helpful, and open / transparent. Happy with the service so far.PositiveResponsiveness, Professionalism

Og · 26 October 2021

★★★★★ 5/5

Google

I have been in contact with Claire Chambers from Manchester’s office. It has been the best professional relation that I had with an estate agent. The team and particularly her prepared all the information in an efficient way. Claire had been in contact with me in case that the information was not clear or need more documents from my side. The process was success. And now I be able to plan my move into the new apartment. Thank you.PositiveProfessionalism

Janet · 26 October 2021

★★★★★ 5/5

Trustpilot

Excellent post offer service

Millie and the team were excellent. I do not think we would have got through to completion if it wasn't for the level of service they provided. Even following completion they were extremely helpful. I would highly recommend.

Claire · 24 January 2020

★★★★★ 5/5

Trustpilot

Transparent, Professional, and Responsive

Zoe and the Savills team helped make our relocation from the US an absolute breeze. They were so responsive and transparent throughout the entire process, and provided so much useful information from the outset for what we could anticipate throughout the letting process and getting moved into our flat. The team was very helpful in navigating our first experience with renting a flat in the UK, and they were very flexible about accepting alternative documentation for ex-pats who didn't yet have records in the UK. The icing on the cake is that we absolutely love our flat -- it's much nicer and larger than we would have ever imagined a flat in Zone 1/2 could be. We would absolutely recommend working with the Savills team.

Lindsey · 11 August 2021

★★★★★ 5/5

Trustpilot

Simply the best

If you are looking for a direct, professional and legitimate company to help you find the perfect property, Saville's is truly the only way to go. Specifically, Mark Fell goes above and beyond. The amount of time and energy I wasted trying to work with other letting agencies still haunts me to this day. I should have just called Mark sooner, but at least I ultimately did. He found a dream property for me within a week and was smart, professional and quick to get paperwork figured quickly and with little headache. He was courteous and kind, and I felt I could trust him with my inquiries and with the weight of ultimately finding a home to live in. A wonderful, easy and stress-free letting experience with an incredible agent.

MJ · 6 August 2021

★★★★★ 5/5

Trustpilot

Renter review

Sam Ing has been so helpful every time we've contacted him. He is always quick to respond and rectify any issues we're having.

Maisie · 31 October 2022

★★★★★ 1/5

Trustpilot

Useless

Having failed to sell our house for the 2nd time, they then went and demanded part of the sales fee from an agent that then did sell it to one of Savills viewers the first weekend the house was relaunched. They relied on their Terms of Business to extract some money of the agent who actually worked effectively to sell the property. The buyers themselves refused to deal with Savills after the first viewing. Also lots of 'positive' viewings that we then heard nothing back from the viewers - ok not always the agents faults but vet your clients first - especially in COVID times when its not ideal having a bunch of time wasters seeing your property. Would never buy or sell through this form again. One word to some them up - Useless.

Ben · 29 July 2021

★★★★★ 5/5

Trustpilot

Sophie Candlin is all I have to say.

Brilliant service received by Sophie Candlin, she was process driven, prompt and my vocabulary is too limited to express the joy of dealing with Sophie when on search for our ideal home. I work in a demanding environment of luxury also supplying service and if Savills don't acknowledge her talent then, she will always have a managerial role with me! as I had dealt with many agents whilst on my search prior to Sophie and they are no match! Thank you for all your help and continued help even since moving into our new place.

Shaz · 27 July 2021

★★★★★ 1/5

Trustpilot

I am living in the Stockholm

I am living in the Stockholm, kista. I am paying 10034 kronor for apartment. This building is a new but lift is not working about 3 days , called to them . Kone lift told me that de take 3 weeks for repairs lift. I am living in the 5 th floor. It is difficult to go up and down. The stair is very small , as sneakers. I called to savillis , he said to me. We can’t help to you because this product for lift is not coming about 3 weeks. Don’t call again here. They just want to rent apartment but nothing is working here. This company isn’t good enough for me.

Sandy · 20 July 2021

★★★★★ 1/5

Trustpilot

Bidding wars

This company uses biding wars to pit potential tenants against one another, its such a morally bankrupt thing to do. They will likely excuse this as common practice rather than feel the deep shame that they should feel on an individual level and collectively

Lincoln · 23 August 2024

★★★★★ 5/5

Trustpilot

Highly recommended

I highly recommend Gordon Hood and his team at Savills. Gordon is very responsive, knowledgable and personable with a thorough work ethic that demands a high level of service for all his Clients and Contacts.

Sarah · 16 November 2020

★★★★★ 1/5

Trustpilot

Absolutely shocking service

Absolutely shocking service. My husband and I finally found our dream home. I phoned the Savills office to arrange a viewing to be turned away due to alot of interest in the property and already over 20 viewings arranged. I phoned again a week later as the property was still listed on the market. I was then told that they have over 60 viewings and that they were waiting for offers. Very disappointed in this estate agent as we are fully prepared to commit and are now having to search all over again. Don't waste your time on this estate estate, total waste of time.

Laura · 15 July 2021