Sam Properties reviews

★★★★★ 1/5

Google

PLEASE NEVER RENT A PROPERTY WITH THEM If you want to waste your time and money renting a property, this is the perfect agency. Due to their mistake, I have lost 600 euros and spent 3 months sending …

Alberto · 17 April 2025

★★★★★ 5/5

Google

I highly recommend Sam Properties as a letting agent. Their fast response times, particularly with maintenance requests, have been impressive. The agents are extremely responsive to queries and provide clear and helpful answers. What sets them apart is their fair approach to wear and tear over time, never blaming tenants for normal usage. Sam Properties has exceeded my expectations, and I confidently recommend them for their exceptional service.

Nicole · 25 October 2023

★★★★★ 5/5

Google

My dad lives in the building that houses the Sam Properties office. It is a secure building in a wonderful area. As part of his tenancy, I have had a lot of phonecalls with the office staff, and they are always friendly, professional and helpful, no matter the issue. I was delayed in making appropriate arrangements for renewing my dad's tenancy, when I called and talked to Sam Properties about this, they reassured me saying that I don't need to worry. When they send the reference form to my dad's workplace and it wasn't filled in properly by my dad's workplace, they offered alternatives on how to get this information across. I am extremely pleased with Sam Properties, both the flat their offering and their customer service, and I would recommend them, without hesitation to anyone.

Reuben · 25 October 2022

★★★★★ 5/5

Google

Sam Properties has been exceptional, consistently demonstrating attentiveness, quick responses, and outstanding efficiency. I left the apartment spotless and had no deductions on my deposit, which was greatly appreciated. The caretaker was …

Roberto · 17 April 2025

★★★★★ 4/5

Google

Really helpful staff, we had some issues in our first flat with them and they were resolved really quickly and we managed to get our full deposit back. The second time we had an issue with the inventory program which meant we missed out on getting all our deposit back but that was mainly our own fault. All in all, I'd heard some negative stuff about Sam properties and experienced none of it myself

Torvald · 25 October 2022

★★★★★ 1/5

Google

Appalling. Had my bike stolen from one of their properties which they advertised as being secure and having CCTV. They took weeks to arrive to check the footage, whilst being passive aggressive the entire time. One of the only positive reviews, was left below by the receptionist who actually works for SAM Properties. Since I've mentioned it they've deleted the review. 2020: Even years on, I still consider renting with SAM, to be one of the worst mistakes I’ve ever made.

Dominic · 25 October 2021

★★★★★ 1/5

Google

If zero stars was an option it still wouldn’t be low enough. WARNING : DO NOT USE THIS COMPANY! Honestly quite possibly the worst experience using this company. The service and the way the staff speak to you over the phone regarding any issues from THEIR END is quite appalling. They try to cover up problems and then when they are brought to light they are not given the appropriate resolutions. The manager is so rude and does not help tenants when they have reported serious problems that have been caused internally within the space. You will not be able to reach them properly and they do not reply to emails. Be careful when signing on and read all the other reviews below.NegativeResponsiveness, Quality, Professionalism, Value

Katie · 25 October 2021

★★★★★ 1/5

Google

BE WARNED: After cleaning the flat we were told that we would have to pay a £45 cleaning fine and a £55 'standard' oven cleaning fine. In addition to this they charged us £5 PER lightbulb for 5 bulbs. Total charge: £125. On the day of moving out one of the staff from the property agents came in with his camera and photographed every nook and cranny of the flat. This included (and no I am not joking) single crumbs in inconspicuous and totally out of sight places, minuscule amounts of detergent in the washing machine drawer, and dust that was left under furniture. If anyone is currently with SAM Properties I highly suggest you contact them in advance about these charges because they will photograph the most inconceivable and ridiculous places. After reading other google reviews it's apparent that other tenants have encountered the same issues and some have apparently challenged these charges and have been discounted. PROS: Excellent online maintenance system, rent not too pricey. CONS: Seriously extortionate 'cleaning' charges.

Richard · 25 October 2021

★★★★★ 1/5

Google

If you're moving into a property Clyde Road, beware of the mould problems. It was in every room, in every corner. They left a de-humidifier in our flat but gave us no warning of what was to come. Despite living in the property for just 2 months, we were left with a £135 cleaning charge and a £200 charge for mould. The mould was an clear issue from day 1 but apparently it was our fault as we didn't keep on top of it. My partner had clothes/shoes ruined from the mould. Judging by other reviews this is common practice for these guys. Also, when moving out, don't bother cleaning, they state on the website you'll get charged the full amount regardless of the condition it's left in (unless it's absolutely perfect). Communication is awful, they won't speak to you on the phone and will send copy and pasted emails as responses. It's annoying as Claire who we initially dealt with was very helpful and good to us. But, be very careful and check previous reviews, they're spot on. We certainly won't be using them again.NegativeResponsiveness, Quality, Professionalism

Gareth · 25 October 2021

★★★★★ 2/5

Google

I have never known an estate agent to compile and send a 63-page long ‘report’ (consisting of 2 photos on each page) of the rented apartment to justify a £75 cleaning charge. They literally zoom into and take close-up photos of every nook and cranny of the apartment. You can make anything look unclean when you take photos at such microscopic resolution. They even took a photo of the handwash bubbles which were left in the bathroom sink after I had washed my hands for the last time following cleaning. I will admit that I missed a few spots (such as behind the sofa, the rubber seal of the washing machine and the shower drain lid) as moving my belongings over to my new place took slightly longer than expected, and the hoover broke on me halfway through so I couldn’t properly clean almost half the floor. To that end, I expected a minimal cleaning charge to be levied but I did not expect it to be excessive as I otherwise gave the whole apartment a good clean. The vast majority of photos even look clean, even in that level of detail, and I doubt that the cleaning company (which presumably bases their quote on this report) would quote so highly if they actually came and inspected the apartment in person. In the interests of fairness and balance, I will say that communication with them prior to moving in went smoothly, though I didn’t have to deal with them much directly since the apartment I was renting was in a block with an on-site team. However, save your money and find a decent, trustworthy private landlord or landlady who won’t try and extract as much money as they can out of you. If you decide not to heed the warnings from the many previous reviews, make sure you take photos of every single part of the property…..heck, go the full hog and compile your own 63-page report because you sure will need it when you move out.

Olivia · 25 October 2021

★★★★★ 1/5

Google

I just tried to book a flat viewing and was refused because I am on disability benefits. This is blatantly illegal. They blamed it on the landlord's preference, but it is also illegal discriminate on behalf of a landlord. I am a good tenant and have enough money to pay the rent. This does not not happen with most letting agents, it is specifically this one that seems to have a problem with disabled people.NegativeQuality, Professionalism

Kitto · 25 October 2021

★★★★★ 1/5

Google

These people are extremely unprofessional ,unreliable and complete liers , I am shocked by how they manipulate and make you feel like your the bad person , I have had so much anxiety and stress due to Sam properties even with this pandemic they have been extremely rude and not supportive at all Instead giving me extra charges and take receipts I'm just so appalled and shocked Please everyone stay away from Sam properties there just going to stress you out and not help you and just take extra money away from you Absolutely disgusted !!!!!

Zenam · 25 October 2020

★★★★★ 1/5

Google

As other reviews have mentioned Every one stay alert from this company . They rent to innocent unsuspecting Students and professionals , make up fake photos to impose fake cleaning charges and damages to take chunk of your deposit. To say they are extremely unprofessional greedy uncompromising unhelpful and manipulative is an understatement. I have proof and evidence. Please save yourselves and your hard earned money. Im broke and in this covid situation they have comtributed to psycholoical strain using manipulation and coercion tactics. They have no intention of returning your money. SAVE YOURSELVES. ...NegativeResponsiveness, Quality, Professionalism, Value

Tess · 25 October 2020

★★★★★ 1/5

Google

Ignore the positive reviews on here, they will be done internally. Notice the frequency of people having their deposits partially or fully stolen despite leaving their properties clean. They will send a cleaning service round that they are clearly in kahoots with and take a load of ridiculous photos to paint you as if you let the flat filthy, regardless of how clean you left it. What makes it worse is they are stealing this money of students and young professionals who can't afford to lose deposits as they usually need them for the year after. Go with someone else unless you can afford to have money taken from you. Also I recommend you make no effort to clean your flat as it was clearly time wasted on our part bothering in the first place. Additionally the people in the office are insanely rude and make you feel awkward the entire time you're in there and have no manners whatsoever. Stay well away!

Tom · 25 October 2020

★★★★★ 5/5

Google

Sam Properties have been a really good letting agents for the past year. They have been responsive to any issues we have raised, proactive when fixing them and transparent in their processes. I really can't fault them! A few examples: we had to call the emergency number once when one of us got locked in a room before work due to the latch mechanism breaking in the door handle, a staff member from Sam Properties and a maintanence man arrived within 15 minutes and fixed the door. Additionally, one of our bikes was tampered with in the night due to the bike storage being unsafe, Sam Properties/the landlord built new bike boxes to fix the issue straight away. I also really like that they carry out the move out inspection with you present, so you can discuss any issues with them in person. I would recommend them! Thanks Sam Properties!

Jonny · 26 October 2019

★★★★★ 1/5

Google

I've been a tenant with them for 4 years, the flat in the beginning was really good, obviously with time it gets worse so maintenance from them wasn't really good. Also communication was slow sometimes takes more than a week to sort out …

Tryfonas · 17 April 2024

★★★★★ 3/5

Google

I will give Sam Properties credit where it's due, as it's only fair. They were usually very helpful throughout the 2 years my other half and I rented with them, especially when we were having problems with noisy neighbours. They dealt with the matter very professionally and were clearly willing to help. A shout out especially to Zac as he was usually the one involved here. The move out process went fairly smoothly. The inspection was completed in a matter of minutes, then they came back to us about 4 days later saying they were returning our full deposit to us with no deductions. I thought this was very good of them, as the gentleman who carried out the inspection mentioned some dust that needed cleaning, so it was nice that they didn't pass the charge of this on to us. The deposit was then returned in 7 working days, which is within the time frame they advise, so that's certainly very fair. I think it's also great that they no longer ask for copies of final bills as part of the deposit return process. I have memories of doing this with other letting agencies in that past, and I had to wait ages to get my deposit back because of this. My negative feedback, and I have to side with most of the others who have written reviews here, is on the condition of the flat. It clearly has had very little work done to it. The décor was very poor, there were marks and scratches in many parts when we moved in, things were broken, and it was very cold during the winter. We had a huge problem with damp and mould. It certainly wasn't worth the £700 a month we paid in rent. It's a shame really. The flat was a good size and in a nice area, and it could have been a nice place to live if only the landlord had put some work into it. Judging by a lot of other reviews, sadly it seems like this is a common thing amongst the properties Sam Properties let. It's very clear that there's very much a student focus here, since the properties are pretty bog standard, and since landlords know that on the whole students don't look after their flats, they don't do much work with them. Sam properties advertise as student and professional lettings, but really they should be advertising as just student lettings. Our flat certainly wasn't somewhere we wanted to go home to after a day at work, especially with the noisy students who lived in the flat above us (who I mentioned earlier). Again, this goes back to what I was saying about the properties being focused on students. In sum, I give Sam praise for their help and support. I have seen an improvement from a service perspective during our time with them. The properties on the other hand are poor, and as we've found out since moving out, with other letting agencies you can get a much nicer place for less money. My advise is do some serious research. Don't make the same mistake as we did, which was signing up straight away for the first property we viewed without considering the pros and cons.

Chris · 26 October 2018

★★★★★ 5/5

Google

My daughter Katy had her bag and keys stolen and I received a phone call from a very stressed daughter at 4.00 am on Sunday morning. Luckily she stayed with a friend whilst I was left to consider 'what to do next'. I emailed the 'Sam Properties' contact address on the website but realising it was the weekend, fully expected to wait until Monday before she could gain access. At 06:15 the same morning, I received a phone call from a member of staff called Pete who had checked his email and had the initiative to ring me immediately (and the empathy to realise that as Katy's parent I was probably distraught!) He immediately set about sorting the situation and Katy ended up back in her flat by mid morning on Sunday. The duty of care shown to my daughter in this respect was commendable. The customer service shown by Pete in dealing with this issue was outstanding. Thank you to all concerned.

Pauline · 26 October 2017

★★★★★ 1/5

Google

We were initially told that we would have our deposit returned 5-7 days after the flat inspection. 11 days later we were told 5 working days. 9 days after that they won’t give a timeframe for the return of our deposit because they are ‘busy’. It’s obvious from the reviews left by others that this is common practice. I appreciate that paperwork takes time - but you could deal with this by providing clear explanations and communicating with us, rather than giving incorrect or vague information. I am looking into making a formal complaint.

Ella · 26 October 2017

★★★★★ 1/5

Google

I feel very disappointed to have to come to something like this, but I feel it is only just in warning others of the poor business practice which is Sam Properties. Firstly, I am very upset to hear of excessive charges brought against us in the final assessment of our house. A further cleaning charge of £250 is ridiculous. In the move out form completed by the Sam Properties representative the oven, outside of cupboards, floor, washing machine required cleaning in the kitchen. In the 1st floor bathroom the sink, sink taps and toilet required attention. In the master/ensuite the shower screen, tiles and radiator needed further attention. In the 2nd floor bedroom the wardrobe required attention as well as dust under the bed. A similar theme followed in the top floor bedrooms with dust being found under the bed and around edges. I know for a fact that my housemates and I put in a great deal of time and effort cleaning the house thoroughly for the whole last week. We went to the lengths of renting an industrial floor cleaner and buying cleaning materials specific to each area of the house. For the final couple of days we did not live in the house because we felt it was in such a fantastic state we dare not spoil it. The whole experience was very stressful but I can truthfully say that house could not be cleaned any further. The details picked up on, I would describe as ‘pettifogging.’ On the whole, I find the cleaning fee baffling. The materials required for the areas pointed out would be oven cleaner, a duster, bathroom spray, antibacterial cleaner and bleach. The most I think these materials would cost is £20. That therefore equates to £230 in labour which is unfathomable. Throughout the year, we have endured an incredibly poor customer care. On one occasion, the lettings agency’s emergency number would not answer to us for a whole three days in which we forced to move out of our house. A power cut had broken our fuse box to the extent our house alarm was constantly going and we had no electricity. We rang several times over the weekend but our calls fell on deaf ears. When they finally answered there was little sympathy for the position we had found ourselves in and the financial losses we had made through the loss of our food and being forced elsewhere. They blamed us for not being able to reset the fuse box which was clearly not as straightforward as they made out. On other occasions, we had called maintenance out to address problems in which they failed to adequately address. We were made to endure a leaking sink and shower door which did not close properly for a whole academic year, because of stop gap measures. I am very disappointed to have to leave such a review and it truthfully is a first in my lifetime but I would not want for anyone else to have to go through such a scenario. It has been quite an upsetting experience receiving the news of my deposit and I hope Sam Properties will reconsider their actions. Regards, Henry

Henry · 26 October 2017

★★★★★ 1/5

Google

Very poor letting agency and landlord for their own properties, they will give you the apartment in an unclean state. This along with their inability to meet their own contractual obligations or admit fault without going through court hassles and the office avoiding all complaints whenever possible. I would recommend you stay clear of this agency as they will not look after you and provide the bare minimum even when making large claims particularly on developing properties and sometimes even fail the bare minimum due to not employing enough staff being constantly behind and inconvenient while avoiding all complaints as best they can. Look for somewhere else they aren't worth the hassle.

Ben · 26 October 2017

★★★★★ 1/5

Google

We didn't exactly chose or wanted to be with this agency, our contract was transferred with them. We are extremely disappointed by the condition of the appartment. When we moved in the place was completely dirty and we found a lot of disgusting things, so we were forced to spend money on trust me plenty of cleaning stuff. A lof of things are broken and need repairing, not even mentioning that the ground floor window is completely insecure and they are ignoring for more than a month our request for things to be fixed. It's hard to keep a good manner while describing all the problems we have and the multiple emails and even visits in the office. Very, very poor service and I personally regret any single pound that goes to their pockets. As I read in previous reviews, they replied that they could provide cleaning if the report was made in the beginning of the tenancy - so we did, nothing happened.

Victoria · 26 October 2017

★★★★★ 5/5

Google

I rented with Sam Properties for 4 years whilst I was a student and for the first two years of my working life up until I was able to buy my own place and found them friendly, helpful and supportive even when issues arose. The deposit return process was very easy (just a bill liability form) and we received our deposit back within 10 days of moving out. I found the staff professional and personable throughout my association with them and found that they always went above and beyond if there were any emergencies - regardless of what day of the week. I would not hesitate to recommend them to anyone looking for affordable and presentable accommodation.

Amy · 26 October 2017

★★★★★ 1/5

Google

This is the worst agency I have ever been with. Possibly the worst in Manchester. They will knowingly deceive and try and attempt to get as much money from you as possible. This agency have had complaints and inspections from the environmental health department concerning their actions attempting to try and take money from tenants. Please do not rent from them you will regret it like we have and hate it all year, we live in a place that isn't fit to live in because of the mould but it's our fault.

Lewis · 26 October 2016