Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotCrooks! Avoid them.
Multiple snags, poor customer service. We have mould in our bathroom that keeps coming back and they have refused to help. There must be a ventilation defect. Lots of neighbours complain of issues too. Their advice was "to leave a window open"
James · 8 March 2020
Agent replied · 19 June 2024
Hello James and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 4/5
TrustpilotExcellent customer service
Excellent customer service, better quality build & able to view show homes for many different properties helped me decide lovell was the best option. 4 stars because there is always room for improvement & on this occasion couldn't offer me any discounts or offers on flooring & other extras which was a slight disappointment. looking forward to completion, relocation & a new lifestyle.
Robert · 4 May 2022
★★★★★ 5/5
TrustpilotVery helpful
Simone and Sharon have been very helpful during the process of buying the property.
Wing · 6 November 2023
Agent replied · 19 June 2024
Thank you for taking the time to leave your review. I have passed your comments to the team and they are delighted. We wish you well in your new home. Thanks Lovell Homes
★★★★★ 5/5
TrustpilotExcellent customer service
Claire · 9 June 2024
Agent replied · 19 June 2024
Hi Claire, Thank you for your 5 Star Review, we will be sure to pass on your comments to the development team. Kind Regards,Lovell Homes.
★★★★★ 5/5
TrustpilotExcellent experience
Augustin · 25 June 2024
Agent replied · 23 October 2024
Thank you for your 5 Star Review - we will be sure to pass your kind comment onto the Glow Garren Sales Team!We look forward to welcoming you into your new home.Thank you again,Lovell Homes.
★★★★★ 5/5
TrustpilotExcellent customer service with Amanda…
Excellent customer service with Amanda & Jeff. Lovely people who help simplify the buying process. Swift responses when questioned.
Samantha · 3 June 2023
Agent replied · 19 June 2024
Thank you for taking the time to write your lovely review. i have passed on to the team, and they are delighted. Lovell Homes Team
★★★★★ 5/5
TrustpilotWe have just secured a plot and Lovell…
We have just secured a plot and Lovell have been absolutely amazing. They have been very efficient and have been helping us every step of the way.Definitely recommend Lovell homes!!
Sharanjit · 12 April 2022
Agent replied · 19 June 2024
We are so pleased to hear that your experience has brought value to you, Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
★★★★★ 5/5
TrustpilotLovell have been incredible helping us…
Lovell have been incredible helping us reserve our first home. Highly recommend.
Molly · 27 November 2023
Agent replied · 19 June 2024
Thank you very much for your 5 star review. I have passed your comments onto the sales team and we look forward to welcoming you into your brand-new Lovell home.
★★★★★ 5/5
TrustpilotProfessional
I thought Debbie was really professional and helpful.
Jayne · 2 December 2022
★★★★★ 5/5
TrustpilotWas great and very helpful
Ivo · 4 April 2024
Agent replied · 19 June 2024
Thank you for taking the time to leave a 5 star review on our Drummond Park development which I have passed onto the sales team.
★★★★★ 5/5
TrustpilotEfficient service
Fast, efficient service
Mr · 7 May 2024
Agent replied · 19 June 2024
Thank you very much for your 5 star review Mr Charlton. We are pleased to hear you are happy with the service provided and I have have passed your feedback onto the team.
★★★★★ 4/5
TrustpilotReserved our home in August 2020 and…
Reserved our home in August 2020 and moved in January 2021. Sales staff very helpful and professional, always going that extra mile. After sales staff also very helpful and quick to respond.
Kat · 8 September 2021
Agent replied · 19 June 2024
Hello,Thank you for your review. We are pleased you have enjoyed your home buying process. We hope you will enjoy your new home.Lovell Team
★★★★★ 1/5
TrustpilotWorst service we’ve ever received
Worst service we’ve ever received, been in for 7 months and still a long list of jobs not done. We have had over 3 occasions where jobs are booked in and nobody shows up. Emails are constantly ignored and no support. If the house was done properly in the first place we wouldn’t have such a long list to be resolved.
Emily · 28 February 2022
★★★★★ 5/5
TrustpilotGreat
Great people, look after you, basically fantastic
Gary · 27 January 2024
Agent replied · 19 June 2024
Thank you for taking time to leave a 5* review about your experience in buying your Lovell Later Living Home at Sandcastles Scarborough. Debra and Anne are looking forward to making sure your home is just perfect for you from the day you move in, so you can enjoy living your best life on the east coast of North Yorkshire.
★★★★★ 1/5
TrustpilotDisappointing
Lovell homes are brilliant while purchasing, the moment you have moved in there is zero customer service. We have many major works that require sorting, this is after 9 months.
Hayley · 15 November 2021
Agent replied · 19 June 2024
Hi Hayley, On behalf of Lovell Homes we can only apologise for the problems that you have experienced, we believe our Customer Care team is working with you to get the outstanding issues resolved. Thank you for your patience.Kind regardsLovell Homes
★★★★★ 5/5
TrustpilotVery professional.Saleswoman answered…
Very professional.Saleswoman answered all my questions ,very friendly and accomodating .She even stayed late on a Saturday evening to sign all the documentation.Would not hesitate to recommend to anybody else.
LB · 15 November 2021
Agent replied · 19 June 2024
Hi Loraine, Thank you for your review. We are pleased to hear our team have been supportive during your home buying process. We hope you will enjoy your new home.Thank you again for your review,Lovell Homes
★★★★★ 4/5
TrustpilotMade simple and painless
Daniel · 23 March 2024
Agent replied · 19 June 2024
Thank you for your review, we are glad your experience was simple and have passed on your comments to our Sales Team.The Lovell Team.
★★★★★ 1/5
TrustpilotShocking service, avoid
Just bought my second home off Lovell (didn't learn the first time) with my first house they installed the wrong kitchen. My second property is now facing a 5 week delay and counting, awful customer service and communication.
Cat · 18 September 2019
Agent replied · 19 June 2024
Hello Carl and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotCaroline explained everything…
Caroline explained everything thoroughly and helped us to make the best decision for our new home.
Cheryl · 8 May 2023
Agent replied · 19 June 2024
Hi Cheryl, Thank you for your kind review, I will make sure to pass your comments onto Caroline. Thank you again, Lovell Homes
★★★★★ 5/5
TrustpilotGreat Experience
Really friendly and welcoming.Super helpful and willing to answer any question. Would highly recommend!!
Lewis · 3 July 2023
Agent replied · 19 June 2024
Thank you Lewis for your 5* review of your experience at William's Park in Wymondham. We've passed your comments directly onto Jo & Matt.The Lovell Team
★★★★★ 5/5
TrustpilotLovell Homes
Extremely helpful and knowledgeable team regarding future purchase of property at new development.
Adam · 27 July 2023
Agent replied · 19 June 2024
Thank you very much for your 5 star review! Your kind comments have been passed onto the team.
★★★★★ 5/5
TrustpilotAn excellent service from the sales…
An excellent service from the sales advisors. They were very thorough and informative and made the experience of reserving my housing plot very excitable and enjoyable.
Jane · 21 March 2022
Agent replied · 19 June 2024
Thank you for your review. We hope you enjoy your Lovell Home.
★★★★★ 1/5
TrustpilotTwice reserved plot and paid…
Twice reserved plot and paid reservation fee, but when i came back after some time, mijn plot has given to somebody els. Very unprofessional, each time is there new person, can't keep the record.
Nasir · 13 August 2020
Agent replied · 19 June 2024
Hello Nasir and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotThe sales negotiator was pleasant and…
The sales negotiator was pleasant and extremely thorough. The home was easily the most interesting by design and the specification included in the price was generous.
DavidJohnstone · 16 February 2022
Agent replied · 19 June 2024
Hi David, thank you for your lovely review. I will make sure to pass your kind comments onto our sales executive.Thank you again, Lovell Homes.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
