Bridgfords Manchester reviews

★★★★★ 1/5

Trustpilot

Absolute Joke!

Absolute Joke!Me and my boyfriend went for a viewing and made it very clear that we are NOT interested in a leasehold property (especially if its a house). We went to see the property to be told that it was a freehold. Everything seemed perfect so we went ahead and SOLD HALF of our assets in stocks and crypto to then be told that the Estate Agent didn't double check and the property was actually a leashold. Due to this mistake I lost a good couple of grand of profits. Check your facts especially if you know that we were NOT interested in a leasehold, we made this clear multiple of times to be ignored! A waste of time, money and energy.

Kamila · 13 December 2021

★★★★★ 1/5

Trustpilot

So Unprofessional!

Never have I dealt with such an unprofessional company!

Valerie · 24 November 2025

★★★★★ 1/5

Trustpilot

Bridgeford's Estate Agents in Poynton

Bridgeford's Estate Agents in Poynton - 01/12/21 12.15pm - I phoned this agent to enquire about a property for sale in Poynton (Cheshire). The man I spoke to (may have been the manager) was extremely rude. I asked him if a particular property was still on the market and he said "almost". So I asked him if it was therefore not on the market. He stated "that's not what I said" in an abrupt and impatient tone. (it seemed that we were playing guessing games at this point). I, therefore, asked him if the said property was under offer and he replied that it was (although he sounded unsure). Anyhow, given that the property was seemingly under offer I advised him that I would not view it, at which point he slammed the phone down. The whole thing was really very strange and unwarranted. I can only assume that he "got out of the wrong side of the bed" as my grandmother used to say. (i.e. he put his foot in the used chamber pot).

Suz · 1 December 2021

★★★★★ 1/5

Trustpilot

Comical agency who take no responsibility for their actions

I've had an experience which was almost comical in how incompetent these guys were along the way.Things this agency has decided they don't need to do:- Have keys to their properties- Collect rent from tenants- Check tenants are actually living in their properties- Follow their own proceduresThings this agency has decided it will do:- Blame everybody else when things go wrong- Claim they're "trying to find a way forward" then when asked what that is have no answer- Lie about having end of tenancy check outs booked in- Establish a tenant is in possession of a property by "looking through the window" only after receiving complaints about their actions.A weirdly dodgy agency who seem set up to block the truth at every turn & blame everybody & everything else when things go wrong. Somehow managing to avoid any consequences to their own actions. Very good at throwing their clients under the bus, not good at managing rental properties.

Joshua · 30 November 2021

★★★★★ 5/5

Google

I've recently rented my flat through Bridgfords, Angela and the rest of the team have been great, really helpful and professional. They have made the whole process smooth and stress free, would highly recommend.

Laura · 13 June 2023

★★★★★ 1/5

Trustpilot

Manchester office

If there was a minus adoption for our experience I would have posted -10.Shocking experience from the day we were handed the keys to a rental property from the manchester branch Flat Hanes over in an appallingly condition not fit for a pig!Subsequent customer service without exception the work that I have experience having run my own business for the past 25yrs. AVOID

JG · 27 August 2023

★★★★★ 1/5

Trustpilot

Viewing inefficiency

Rang Crewe branch to request viewing: left voicemail and sent email to same effect. 24 working hours later, no response. Rang again to get v/mail. Maybe this is unrepresentative experience... or maybe their staff are failing timefully to respond to buyers.This inefficiency is precisely what angers sellers, who may lose sales because potential buyers view, and offer, on rival properties they are considering with other agents.I would expect all calls and emails are responded to within 24 working hours - and that agents explicitly undertake to do this. If their staffing is affected by illness they need to state on auto email reply/v/mail that they regret their response may be slower than normal and when they *will* respond ('within 48 hours', etc).

Marcus · 26 October 2021

★★★★★ 5/5

Google

Ayesha has provided us with a fantastic service from Bridgefords. From sourcing the property to assisting with checks and providing us with advice, everything was executed efficiently and professionally to help ease the move. Louise on the administration side was also very knowledgeable. We wouldn't hesitate to recommend! Thanks guys.

Alexander · 13 June 2021

★★★★★ 5/5

Google

Seamless process finding a rental property thanks to Bridgfords. Elizabeth communicated well with me throughout the process, working efficiently to help me secure the property.

James · 14 January 2024

★★★★★ 5/5

Trustpilot

Spoke to Tom about renting a flat

Spoke to Tom about renting a flat, he replies fast and communicates well !He’s an absolute star ! ⭐️

Elliehope · 25 April 2023

★★★★★ 1/5

Trustpilot

Zero focus on the customer

Zero focus on the customer. Just find somebody else, particularly if you are a landlord letting a property. The applicant vetting process they do isn't fit for purpose and I was left with an "approved" applicant who should never have passed any reasonable vetting process and consequent rent arrears. I asked to speak to their CEO seven times and all I eventually got was a letter saying he would not be calling me. They just aren't bothered.

JP · 16 March 2022

★★★★★ 5/5

Google

I have used the letting team at Bridgfords Didsbury for many years. Angela and Louise have a wealth of experience and expertise and everyone in the office is a pleasure to deal with.

K · 13 June 2023

★★★★★ 5/5

Trustpilot

Gregg Cameron from Brigfords Newcastle…

Gregg Cameron from Brigfords Newcastle is super helpful, efficient and always resolves any issues regarding the tenant or any issues I have with our flat. I cannot compliment him enough. I am extremely happy with the service he provides.

Lloydy · 3 October 2019

★★★★★ 1/5

Trustpilot

No show

We arranged for Jonathon, the manager, from the Swinton branch to come out and value our property for rent & sale. We agreed a time to meet at the property as we don’t live there anymore and Jonathan didn’t show up. Called 3 times and no one answered. Rude and no respect for anyone else’s time.

Charlotte · 12 January 2024

★★★★★ 5/5

Google

Had a great experience with the team who were all very friendly and Elisha helped us find our ideal rental property

Josef · 14 March 2024

★★★★★ 5/5

Trustpilot

Ellie and Joe were very helpful and…

Ellie and Joe were very helpful and made the process of buying my first home easy, quick and straightforward! Would recommend both Estate Agents for anyone looking to purchase :) Thanks so much!!

Customer · 8 May 2021

★★★★★ 1/5

Trustpilot

Worst estate agents

If I could give 0 stars I would, the lettings department at. Bridgfords Gosforth are awful. We used to rent a property that was managed by them a few years ago and that experience was awful. But recently I had seen a property that looked good and I thought I would try even though it was managed by them.Biggest mistake, rang up to arrange a viewing only to be told that they were taking it off the market until the tenant had vacated. They said they would contact when they were doing viewings, one week later I saw that the property had been let! I rang them to discover that someone had taken the property. I said that we had not even had a viewing but they said the person had offered the money. I said that was not even given as an option to me. She then couldn’t even explain the rules about when a property can be viewed. They are useless.

Eleanor · 25 June 2021

★★★★★ 1/5

Trustpilot

Bridgfords in Manchester are pretty…

Bridgfords in Manchester are pretty horrendous. The only two people who are nice, friendly and helpful are Daniel and Jo. Everyone else we spoke to has been rude, flippant, and even accused us of not paying.To be honest, I should have known considering we moved into a flat that was supposed to be cleaned and painted and it had food up the walls, yellow blind, dirt everywhere that this was not going to a great start. We had an early tenancy agreement exit which the landlord agreed to do if another tenant is found. This was a stressful process as the staff put a pic of the front of the building on right move and that’s it, so obviously not a lot of interest rolled in and we were liable until august having just bought a house. So we were keen to get a new tenant.I finally spoke to Jo and Daniel who were super helpful and asked me to supply some good pics of the flat, they uploaded them and surprise surprise lots of interest and someone took the flat.We left at the beginning of May, we were told by one of the Charlotte’s to only pay the days we were going to be there (around £140), when we rang to confirm this with one of the other Charlotte’s she was incredibly rude to my partner, toldhim there were no notes to reflect that and “we can’t just pay what we want when we want” - I have literally never experienced a professional speaking to someone like that, she was really condescending and made it out like it was our fault.Fast forward a few weeks, we paid the full rent for the month of May, despite moving out on the 3rd May and we were told we would get a refund of the extra we paid (£610) once the new tenant was in. They moved in on the 10th as per confirmation from BridgfordsWe have rang every day to check on this and they said it was being processed, I rang again today and it was told “there is no evidence of you paying”....We sent the evidence (receipt sent to us by bridgfords) and now they’re processing it again.The biggest issue is the miscommunication, nobody noting anything on the account, staff “not being able to see payments” we have paid, and literally no one talking to each other. I would steer very clear of this estate agents if you work full time and can’t be dealing with ringing them to chase absolutely everything.It’s a shame, as Jo and Daniel are actually really good and helped us massively. There are a few people in that office that need some customer service and account training and I really genuinely feel for anyone else having to deal with the majority of them. It’s been an absolute shambles.

Nat · 14 May 2021

★★★★★ 5/5

Google

We rented our new property from Bridgfords Didsbury Branch. All of the the letting team at Bridgfords were incredibly helpful and professional from the beginning of the process to the end. I would definitely recommend using their service. Thanks to all of the team for making the moving process as stress free as possible!

Iona · 18 June 2019

★★★★★ 1/5

Trustpilot

Really appaling level of service as a…

Really appaling level of service as a tenant - wrongly accused us of being in arrears three times in 12 months and tried to take £1150 from our deposit. No apology, sometimes just didn't reply to messages and treated us as if we were trying to swindle them! Matthew Healey particularly condescending and bad customer service. I would say to avoid this company at all costs - you'll regret going with them because once they've got your money they won't care.

Joe · 5 May 2021

★★★★★ 5/5

Google

Fantastic service. Very professional. Jo and Lucy dealt with a very quick turnaround - the old tenant handed in the keys on Wednesday and the new tenants were found the same day, and moved in on the Saturday! Would highly recommend. I've used them many times over the years and they've always been brilliant.

Pam · 14 June 2019

★★★★★ 5/5

Google

The guys here were very helpful, efficient and thorough with myself moving into my rental property. It made the process a lot less stressful for myself which was brilliant. Thank you!

Michael · 13 June 2023

★★★★★ 1/5

Trustpilot

Disgusting behavior from the people in…

Disgusting behavior from the people in this branch. So unprofessional. DO NOT USE THEM.

Mrs · 2 September 2025

★★★★★ 1/5

Trustpilot

Beyond awful

It is difficult to know where to start to detail the poor service, appalling communication and general incompetence, arrogance and rudeness of the ‘Senior Executive Branch Manager’. From our very first interaction with him he has proven himself to be unable to actually listen to what you are asking. This company booked 5 viewings on our property without letting us know that there was more than one and that was just the start of the terrible communication. Continued with not actually telling us our buyer was in a chain (we will never know if this was an oversight or deliberate) and ended up in the agent cutting all communication and contact with both us and our buyers when we were left with no option but to communicate directly so as to not allow the whole thing to collapse the day before exchange because the agent ceased to facilitate communication and went home early. Glen took a difficult and stressful situation and antagonised it with rude and somewhat aggressive and provocative behaviours. I knew Bridgfords had a poor reputation, more fool me for ignoring that and giving them the benefit of the doubt.

Holly · 12 March 2021