Trusted Agent profile · Manchester North
Verified
★★★★★
103 reviews across 2 platforms
31 Bury New Road, Sedgley Park, Manchester North, M25 9JY
Part of Belvoir, see every office.
Belvoir's office in Manchester North, at 31 Bury New Road, is rated 4.3 out of 5 across 103 reviews on two platforms, including 89 Google reviews rated 4.1.
Every review we hold for the Manchester North office, from every platform, shown as written. First names only.
5/5
Direct reviewsBelvoir were a great company to deal with whilst we was renting our property in Heywood. Michael is very friendly and was always available on phone or email to help us with any issues/queries we had. These were always dealt with quickly and with no complaint or challenge. We felt as if the house was our own during our time there due to never being fussed or mithered by Belvoir, they just left us to it unless we contacted them which is the way we liked it. Thanks again.
5/5
GoogleMichael was excellent at helping us through the purchase of our property, would highly recommend.
5/5
GoogleGood service and very reliable Estate Agent. Belvoir is always ready to assist and diligent at work, their apartment/properties are superb, affordable and customer friendly. Belvoir estate Agent has been very reliable and highly dependable. They are courteous and respectful towards the customers and their prompt response when maintenance needed in their properties, is like a speed of Light. I was highly satisfied with the apartment they gave me. Their properties are built with a high quality materials. To the entire mgt team of Belvoir estate Agent; Your response is highly appreciated. We will continue to do business with you because we trust that you will always deliver. As we have done in the past, we will continue to recommend Belvoir estate Agent to our Family, Friends and Colleagues. I'm also happy with the services provided most especially from Mr. Michael, very courteous, friendly and willing to be of help. Belvoir estate Agent is a Household Name and highly Recommendable.
1/5
GoogleUnprofessional and Misleading, Avoid I had a deeply disappointing experience with this agency. I was told the property I was renting was ready to move into, with promises of a professional deep clean. Based on these promises, I paid the full rent and deposit upfront. What I walked into was shocking, a filthy property, rubbish brought inside instead of removed, and no evidence of any professional cleaning at all. The property was in a worse condition than when I viewed it, and items I had seen during the viewing were now missing. We were clearly misled. When we contacted the agent immediately to resolve these issues, all they said was, "We will contact the landlord to solve the issue." This is an unacceptable and dismissive response after taking full payment and making promises that were not fulfilled. This situation has caused serious distress to my wife and children, and we have been left unable to move in as planned. The agency pushed for a fast signing, only to deliver a property that was completely unfit to live in. I feel we were taken advantage of and treated without respect or honesty. I would not recommend this agency to anyone looking for fair treatment or professionalism. Be cautious before trusting their word.
1/5
GoogleUnprofessional and Misleading, Avoid I had a deeply disappointing experience with this agency. I was told the property I was renting was ready to move into, with promises of a professional deep cleaning . Based on these promises, I paid the full rent and deposit upfront. What I walked into was shocking, a filthy property, rubbish brought inside instead of removed, and no evidence of any professional cleaning at all. The property was in a worse condition than when I viewed it,. We were clearly misled. When we contacted the agent immediately to resolve these issues, all they said was, " We will advise Landlord. Kind regards Michael This is an unacceptable and dismissive response after taking full payment and making promises that were not fulfilled. This situation has caused serious distress to my wife and children, and we have been left unable to move in as planned. The agency pushed for a fast signing, only to deliver a property that was completely unfit to live in. I feel we were taken advantage of and treated without respect or honesty. I would not recommend this agency to anyone looking for fair treatment or professionalism. Be cautious before trusting their word.
5/5
GoogleIt’s been a while I have had to rent out, and Michael was fabulous, he had such patience, very reassuring, fast response and genuine care and time for us and talks of the property! Usually moving out is so daunting and stressful but he helped us with ease, very happy and satisfied with the service for myself and partner, what a great start to 2022 for us working with the best letting agency, Belvoir! Thank you!
5/5
GoogleI would say belvoir letting agent are very well reliable and efficient with what they do and how they treat their tenants. I have had a good experience right from when they started managing my apartment up until I move out. I would definitely recommend for anyone looking to rent any property as they don’t give you any stress regarding repairs and fault in their property. And much thanks to Michael for the wonderful experience.
5/5
Direct reviewsIt???s been a while I have had to rent out, and Michael was fabulous, he had such patience, very reassuring, fast response and genuine care and time for us and talks of the property! Usually moving out is so daunting and stressful but he helped us with ease, very happy and satisfied with the service for myself and partner, what a great start to 2022 for us working with the best letting agency, Belvoir! Thank you!
1/5
GoogleVery poor service we are been waiting for view an accommodation and we had a appointment and end of like that sorry it’s been very bad traffic can we arrange a new appointment Disappointing big company big agency like that I will not recommend to nobody this agency
Hi Dzhem, Thank you for your comments. At Belvoir, we always strive to give excellent customer service, so are disappointed to read your comments. Please could you provide details of the viewing so we can look into this matter for you. Kind regards Michael Managing Director
1/5
GoogleHorrible Experience with Belvoir Letting Agency and Landlord I rarely write reviews, but after my awful experience with Belvoir Letting Agency, particularly the landlord and with Michael barely responding, I feel it’s time to speak up. While everyone else might be too afraid to admit how unpleasant Nevol (landlord) is, I’ll be the one to share the truth. It seems most of the positive reviews here must be from family members or close friends because the reality is far from those glowing comments. Michael, our point of contact at Belvoir, was nearly impossible to reach. He rarely answered calls, and whenever we had an issue or needed something sorted, it took ages to get any response. It felt as if he didn’t care once we signed the contract. When we did manage to get in touch, the service was subpar at best. The flat itself was spacious, but being on the third floor with no lift and poorly insulated windows made it feel cold despite having the heaters on. As a result, we ended up with high energy bills. To make matters worse, our clothes developed mold, ruining much of our belongings. While they eventually fixed the walls, it took months, and we had to practically beg for a replacement wardrobe, which also took ages to arrive. Every issue we encountered required endless patience on our part, yet they took six months’ rent in advance without hesitation. At one point, I was even scolded by a worker for being a “headache” to the landlord despite our valid complaints. Still, I politely emailed the landlord, thanking him and the worker for their eventual help, even though it was minimal. I won’t go into detail about the other issues we faced with the flat and the overall poor management. To be fair, they did provide a new washing machine to replace the defective one, and they fixed the shower switch relatively quickly when it broke. However, beyond those few gestures, the experience was an absolute nightmare. The glass screen on the bath was fitted so poorly that it fell, posing a dangerous hazard that could have seriously injured me or my husband. When we first viewed the property, the rent was supposed to be lower, but they raised it to £900 once they realised we were desperate to find a place. The worst part was the deposit. Despite paying six months’ rent upfront (£5,400 total) and thoroughly cleaning the house before leaving with the help of my husband and father, they deducted £255 from our £1,000 deposit, claiming the house was “messy.” If the property was dirty they could have simply informed us, and we would have been more than willing to clean and paint it ourselves. Instead, they apparently hired a cleaner the day after we moved out and sent an invoice for £120, claiming additional issues that brought the total cost to £255. The landlord, a mean individual, fabricated a report to justify the deduction. The photos they provided as “evidence” showed nothing. There may have been dust or minor imperfections, but that’s what you would expect after living there for over a year. This was nothing short of smart robbery. Their actions are disgraceful, and I won’t let it slide. I am willing to take this matter to court, especially regarding the deposit, to teach them a lesson about not taking advantage of people’s situations. If you’re considering renting through Belvoir, think twice. The landlord is rude, the agency is incompetent, and they will happily take your money while providing poor service in return. Avoid them at all costs.
5/5
GoogleI contacted Michael at the Prestwich office end of January 2024 regarding selling my house as i was relocating out of the country in April. He was able to advise on the current state of the market and the right price to put my property. A buyer was found in the first week of posting and completion was done in the timeframe i expected. The communication was great all through the process and i will surely recommend.
1/5
GoogleViewing booking with Michael. Stood waiting for 25 minutes and he's a no show. No email, text, or call. Rang the Prestwich branch, no one answered. Complete waste of my time.
Dear Zetari, Thank you for your feedback. We're sorry for the inconvenience caused. The viewing was cancelled three days in advance, and a voicemail was left to inform you. We understand how frustrating this must have been and will review our processes to ensure clearer communication in the future. Kind regards Michael
5/5
GoogleI would highly recommend Michael and his team at Belvoir Manchester North. I have used them for a number of years for letting and property management services and more recently to sell a property. Michael is very attentive and professional has extensive local knowledge and experience. Overall a very positive experience.
1/5
GoogleNot professional. Didn't provide correct address for viewing, informed about time viewing change when I was on the way almost there and spent 1 hour one way. Awful service.
I'm sorry to hear about your experience. Please advise the name of property you were scheduled to view so we can investigate this matter.
5/5
Direct reviewsI rented the apartment for six years and was really happy there. Michael at Belvoir was professional, courteous and approachable. There were various appliances and fittings that needed repair or replacement and these were handled speedily and competently. I can???t recommend Michael at Belvoir highly enough. An excellent experience all round.
2/5
GoogleNot sure why an agency is managing a property over 10 miles away when theres a closer branch. Therefore being inflexible re viewings . Guy on the phone was friendly however
5/5
GoogleI find Belvoir to be professional, efficient and prompt. Michael is a pleasure to work with. Thank you
5/5
Direct reviewsAbsolutely brilliant service. Mike was very helpful all throughout the letting process especially with the viewing appointments which was turning out to be nightmare for me due to covid and being at work on weekdays. Will recommend Belvoir without any doubts. One of the best. Thank you again
5/5
GoogleMichael has been fantastic to deal with. Can’t fault his professionalism and expertise. Would 100% recommend.
1/5
GoogleTook my mums money for a deposit and then showed her a different property!! Con artists avoid! Currently seeking advice from ombudsman, solicitors and the police! Taking advantage of a 77year old vulnerable adult!
5/5
GoogleBelvoir Prestwich has managed our property for nearly 2 years. Michael and the team respond promptly to all queries and should any work be required on the property this is done hassle free and quickly. I would highly recommend Michael and the team at Belvoir.
5/5
GoogleGreat service and very very friendly staff. I was able to get a viewing very quickly! I fully recommend to everyone. Great to deal with!!
5/5
GoogleThe Team at Belvoir Manchester North offer a first class customer service from start to finish of your tenancy. All members of the team are professional and very quick to respond to queries. I would recommend them to everyone looking to rent.
1/5
GoogleMy friend and I were looking for a property January 2018, we approached Belvoir Prestwich as we saw a good deal for renting. We went through all the paperwork, bankchecks and deposit mid January 2018. Not long after we got accepted to occupy the property BUT we didn't enter the property until the 19th February 2018! We had to wait a full month without news, no help at all. 6 months after (19th August 2018) we leave the property. After so many emails, messages and phonecalls we didnt even have our deposit yet, the business owner would literally ignore our messages and even if he repplied he'd only say "Bare with me" , or "I'll advise soon". It TOOK HIM MONTHS(6) to send us the deposit. In fact, I got my deposit today (1st Feb 2019) hence I am writing a negative review. Avoid at all costs, terrible agency, awful communication and rude service. Please, please, please AVOID!! PS. The business owner was telling me to delete a negative review (which I didnt do before this one) and then he would send me the money. Also, he reviews positively his own business.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Manchester North office has 103 reviews across two platforms: 89 on Google, 14 on Direct reviews.
Belvoir Manchester North is rated 4.3 out of 5 across all 103 reviews, and 4.1 out of 5 on Google from 89 reviews.
Belvoir Manchester North, 31 Bury New Road, Sedgley Park, Manchester North, M25 9JY.
