Trusted Agent profile · Maldon
★★★★★
1,307 reviews across 2 platforms
3 High Street, West Square, Maldon, CM9 5PB, CM9 5PB
William H Brown's office in Maldon, at 3 High Street, is rated 2.4 out of 5 across 1,307 reviews on two platforms, including 139 Google reviews rated 4.8.
Every review we hold for the Maldon office, from every platform, shown as written. First names only.
5/5
GoogleCan't praise Charlotte and the team at WH Brown enough. Charlotte has been my rock in what turned out to be a very stressful exchange. Always chasing and working away in the background to keep things moving and people talking, she communicated with me throughout and kept pushing buyers and solicitors alike. When all communication stops and you feel like you're getting nowhere, it's a relief to know you have a Charlotte who is on your side! Thank you so much for all your hard work.
5/5
GoogleA huge Thank you to Dave , Charlottle & the team for their help and support during our long and very stressful period of selling and purchase. Charlotte was a godsend. She was outstanding and always there to answer all our queries and very friendly too. Thank you also to Will K for the patience in finding us the right mortgage and talked us through every step. Again, Thank you to the whole team for the great service. Highly recommended.
5/5
GoogleRecently engaged with the Maldon branch of William H Brown to sell and purchase a property. We found the whole team exceptional with fantastic communications and friendly atmosphere. Unfortunately our purchase/sale didn't work out but Charlotte and the team where very understanding of the reasons and didnt try to pressure us into doing anything we didnt want to do. This is now the bar I hold estate agents to and would not hesitate to come back to WHB when we decide to move again. - Keep up the great work guys truly a testament to the industry!
5/5
GoogleWow, Wow!! 11 days with William H Brown, 2 offers and half dozen viewings. A big thank you to Dave and Charlotte who worked really hard in getting my house sold in such a short time. I am so grateful and glad I instructed them, after my house being on the market with PB who were a sham! Would definitely recommend William H Brown and use them again.
5/5
GoogleI have never before worked with an agent who has been so helpful, professional and supportive. I cannot recommend Dave and his team highly enough. Dave has the highest level of integrity and it very much felt that he was invested in getting the best result for us as clients rather than it being a business opportunity for him. Moving is a stressful business but with this team it felt like things were in very safe an honourable hands.
5/5
GoogleThe whole team at William H Brown were extremely helpful throughout the whole process. Would highly recommend.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotI do not have words for this level of unprofessionalism and incomptence
Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.
5/5
GoogleMany thanks to Charlotte Atkinson at William H Brown in Maldon, for her patience and dilligence in our recent house purchase. Her coordination with "the chain", helped take the stress out of the last 2 weeks in getting our exchange of contracts through speedily. Charlotte never made us feel like we were pestering her when we needed reassurance or updates. Thanks for a job well done.
1/5
TrustpilotDo not use William H Brown they are the…
Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you
2/5
TrustpilotIts Rental Payments
I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.
5/5
TrustpilotFabio and Andria made the whole process…
Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.
1/5
TrustpilotWilliam H Brown or Sequence, both the same... crap!
This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.
1/5
TrustpilotAn incredibly poor service
Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.
5/5
GoogleWe had a viewing with Joe Morgan today who was really helpful and friendly, overall making our experience as first time buyers super exciting! We also booked in our viewing with Ellie who has been super helpful providing us with lots of helpful information and even finding us a second property that we may be interested in. Thank you ☺️
Hello Yasmine, Thank you so much for your wonderful 5* review! We're thrilled to hear that Joe and Ellie made your experience as first-time buyers so exciting and informative. Best regards, Lucy, Customer Relations Team
5/5
GoogleDave and the team at William H Brown were all very helpful every step of the way. Thank you.
Thank you for your thoughtful 5* review Sarah! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFantastic turnaround in Lettings
I have had a very difficult relationship with WH Brown over my years as a professional landlord and considered them to be among the worst agents in my area .However they really have got their act together, in recent times, due to a change in Management in Lettings starting with Izabela and latterly with Olivia .Olivia has been fantastic not only has she done what she said, she has achieved more than 30% more rent than I was getting and a new tenant was found interviewed and signed up within a week with no hassle or inconvenience to me .Thanks for making my work life easier Olivia I cant recommend you enough and won't hesitate in using WH Browns in future .
1/5
TrustpilotPurchasing a property
Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!
5/5
GoogleThank you to Dave, Charlotte & the whole team for their hard work in making our move run as smooth as possible. We were always kept up to date on our sale and purchase and we are so grateful for all the hard work that was put in to helping us find our dream home. I would definitely recommend using William H Brown.
5/5
GoogleWe have just completed a purchase on a house in Maldon, and the service we received as the buyers was first class. We dealt with Charlotte from start to finish, nothing was ever a problem, she was able to answer any question in a quick time frame, and she made us feel so at ease with the whole process!!! Thank you so much!!
1/5
TrustpilotUnprofressional and tell lies to get…
Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!
1/5
TrustpilotLet down and disappointed
After careful consideration I decided to use the estate agent william h Brown to sell my house. After signing the agreement I was waiting 2 weeks for the photographs which I thought was way to long. When house finally went live It sold within a few days. After some weeks I heard nothing I was also using their solicitors Black's. My house was in joint names but I was the main name and stressed I would like all correspondence. I understand it has to be sent to both but it was all sent to my daughter from solicitor which she didn't notice as it was in her spam email. This delayed us by 2 weeks I was very angry as william brown had given them the details. I received no explanation so I dealt with Black's solicitor if I wanted updates etc the were absolutely brilliant. For the money estate agent charged I expected better service. I was not going to give a review however after weeks of completion I received a call off william brown asking if I lived at my old address and would I be interested in selling!!! I can't believe they still had me in their books and did not know I had completed what utter horrible and inconsiderate service. Hopefully I will not be selling in the future but will think very careful about who will sell my house.
5/5
GoogleThe 3rd most stressful life event, moving house and exacerbated by COVID. I am extremely appreciative for the support I received from the team at WHB Maldon, throughout the sale process of my property. During this, almost, year long process, Senior Branch Manager, Dave Ridgewell was excellent and I felt supported throughout, notwithstanding his position, he was always readily available to speak with me and promptly deal with any issues arising personally. I will certainly use their services again. A huge thank you WHB Maldon.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAbsolutely magnificent team! Charlotte, David and Louise have helped us move home with the upmost professionalism. Charlotte specifically has kept our sale on track, despite ourselves moving the goal posts on a few occssions, she has continued to press positively forward and... despite our constant questions, calls and naivety to the process, has always been brilliantly positive and informative. Louise is by far the best mortgage consultant we have used, her knowledge and genuine jntent to gett te best for us us clear, a true asset the the team and we kbow we can rely on for years to come. David was our go-to guy with the initial sale procedures. He understands the market, people's expectations and explains the process with detail and genuine care for our needs. This team have made a move somewhat stress free...we highly recommend !!!PositiveQuality, Professionalism
5/5
GoogleThank you ever so much to Dave, Charlotte and the team for making our move happen. The professional, reliable service received from the very start to finish was second to none by going the extra mile when required. Even when we lost our buyer due to no fault of our own they leaped to the challenge and sold again within 24hours allowing us to complete the chain in 5 weeks!! Not that I plan to move again but if I do I would certainly use your services again!!!PositiveResponsiveness, Quality, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Maldon office has 1,307 reviews across two platforms: 139 on Google, 1,168 on Trustpilot (across the whole business).
William H Brown Maldon is rated 2.4 out of 5 across all 1,307 reviews, and 4.8 out of 5 on Google from 139 reviews.
William H Brown Maldon, 3 High Street, West Square, Maldon, CM9 5PB, CM9 5PB.
