Trusted Agent profile · Maldon
★★★★★
1,343 reviews across 2 platforms
Atkins Cresent, Maldon, CM9 6FB
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Maldon, at Atkins Cresent, is rated 4.0 out of 5 across 1,343 reviews on two platforms, including 20 Google reviews rated 3.2.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Maldon.
Every review we hold for the Maldon office, from every platform, shown as written. First names only.
3/5
TrustpilotWillow Place
Still in the building process, aside from a few emails and a change of contacts on their part, nothing to advise against, I think a lot will be around as to how they deal with the snags after it’s built. It does seem as if the proactive element from their part now that the documents have been signed has been less and less. Will keep posting as my journey continues.
Thank you for taking the time to leave a review.
5/5
TrustpilotThe Sales Team at the wycke place…
The Sales Team at the wycke place development in maldon are just amazing! From the start to finish of buying our first property they have been so helpful, honest and professional! Our new home is just perfect, with only expected minor snags it’s just a dream! With any little problem we have the building team have been straight round to sort it out for us! Can not recommend enough!
Thank you for taking the time to leave a review, the team will be delighted to hear your comments.
2/5
Trustpilot2nd Crest New Build
Having had a Crest new build before in 2017, we have now moved in to a second Crest new build property. What an absolute downgrade this has been in terms of finishes as standard and service. This company is certainly heading in the wrong direction and we would never buy from them again.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotThank you
Great customer service, really helpful advice and support , thank you Diane and Ellie, we are really looking forward to seeing our new house
Thank you for taking the time to write a lovely review. Diane and Ellie will be delighted to recieve your comments.
5/5
TrustpilotWalton court gardens development
Walton court gardens development. The sales staff, AJ and Dylan were exceptionally professional and friendly. A perfect combination.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
5/5
TrustpilotClare at Hygge Park was really helpful
Clare at Hygge Park was really helpful, informative and friendly.
Thank you for taking the time to share your experience, Clare will be delighted to hear your comments.
5/5
TrustpilotFriendly
Friendly, not pushy in trying to sell us something quick, took time to look at our situation and come up with a suggestion of what plot and purchase method that would best suit our needs, along with a lot of additional advice & useful information.
Thank you for taking the time to share your experience.
4/5
TrustpilotExcellent build quality at Crest…
Excellent build quality at Crest Nicholson Morton Park. From first viewings with Susie and Ryan to more viewing and purchasing process with Joseph and Luke. Lovely handover on completion with Susie, recalled from her new site. Aftercare is second to none. So few snags in a new build and promptly sorted. Site Manager and team are always on hand if needed.
5/5
TrustpilotAmazing company
We have been so happy with the service and support we have received from crest Nicholson. We have reserved a plot at claybourne in steeple Claydon with Lelsey the sales manager. She has been so welcoming and helpful through the whole process so far, we are looking forward to starting our new lives with a Crest Nicholson home. Would recommend to friends and family about this company.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Chiltern team.
5/5
TrustpilotBuying at Albany Wood development
We had seen this particular development and really liked it. We've visited several times and found the team very helpful. We have just reserved the house we wanted and Steve Smith has taken us through the process and been very informative. Communications have been excellent throughout. We can't wait to move in.
Thank you for your review, Steve will be delighted to hear your comments.
5/5
TrustpilotThe friendly, professional and personal service from Crest Nicholson
The friendly and personal service from Josh McCormick was wonderful. He was knowledgeable answering all of our questions.
4/5
TrustpilotGood
She explained everything within the time we had. She seemed to be in a hurry. We also had to move our appointment because the previous appointment overran. We were already outside the office when she called and asked if we could push the appointment.
Thank you for taking the time to share your experience.
5/5
TrustpilotAlister has been great so far in…
Alister has been great so far in providing us with information and support to buy our first home! Thank you ☺️
Thank you taking the time to share a review. Alister will be delighted to hear your comments.
5/5
TrustpilotVictoria
Victoria, who showed us round, was extremely good. She answered all our questions without having to refer to anything so her knowledge of the buildings was impressive. She was also very friendly, patient, polite and made us feel very welcome.
Thank you for taking the time to share your experience, Victoria will be delighted to hear your comments.
5/5
TrustpilotI had the best house viewing experience…
I had the best house viewing experience with the team at Branston Locks. The sales team was very professional and helpful.
1/5
TrustpilotCouldn't care less
It appears that this company could not care less about anything other than making profits. Have caused issues with street lights along Biggs Lane, Arborfield, RG2 and given that it's now over 4 months since they were aware of this, they are clearly not interested in resolving it nor the impact the issue is causing to local residents. Do not respond to emails, do not call back when promised. Awful service.
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with further information we can follow this up with the team. Kind regards.
5/5
TrustpilotEverything was laid out and explained…
Everything was laid out and explained very clearly.
Thank you for taking the time to share your experience.
5/5
TrustpilotProfessional and helpful service
The service we have received so far from everyone has been excellent and the process has been smooth. Thanks Danielle!
Thank you for taking the time to leave a review.
1/5
TrustpilotThey are liars
They are liars. They told me there was no housing association houses on this development. There is, the police are there twice a week at least, and still nothing is done about the housing association tenants that cause mayhem in this development. The house has had several problems that have been sorted, that’s why they get one star and not zero stars.
4/5
TrustpilotWe've seen lovely properties
We've seen lovely properties, we were shown by a very nice lady who gave us all the details we want to know. She was so nice to show a bigger property which will suit our needs better.
Thank you for taking the time to share your experience.
4/5
TrustpilotPart exchange on our house made the…
Part exchange on our house made the move as smooth as possible. The after care service has been incredible. Snags all completed in a timely manor and the site team have been really helpful.
Thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear of the great service you received. Thank you for choosing Crest Nicholson, we wish you many happy years in your new home.
1/5
TrustpilotAppalling customer service
I have been trying to get my ventilation system fixed for six months . I am under a two year warranty and you continue to ignore by me . Absolute shambles. Your customer service agents are asleep
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotAs first time buyers we needed a…
As first time buyers we needed a knowledgeable and friendly sales executive to talk us through the process. That’s exactly what we got from Rebecca and Clare. They were extremely thorough and provided enough information for us to make an informed decision. Customer service was second to none. Thank you very much for all your help.
Thank you for taking the time to share your experience, Rebecca and Clare will be delighted to hear your comments.
1/5
TrustpilotCrest don’t care
Crest don’t care. No response from our emails and calls. What is going on with crest, don’t buy their Homes they do not care. Thinking of getting a group of owners together and suing this builder. UPDATE 7th march Still no communication
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Maldon.
