Trusted Agent profile · Maldon
★★★★★
1,343 reviews across 2 platforms
Atkins Cresent, Maldon, CM9 6FB
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Maldon, at Atkins Cresent, is rated 4.0 out of 5 across 1,343 reviews on two platforms, including 20 Google reviews rated 3.2.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Maldon.
Every review we hold for the Maldon office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat staff who are responsive
Susie on Harborne Manor Development in Aylesbury demonstrated good customer service throughout. Susie is responsive, honest, warm and honest. The finishing to the house we bought is high quality i.e. tiles, wc/bathroom shower, worktop, breakfast table, baths/screens, Snagging issues are being resolved slowly.P.S contact me if you need a refer a friend voucher of 1k, we both get 1k each when you exchange.
5/5
TrustpilotThe friendly customer service staff…
The friendly customer service explains in detail the initial house selling instructions and resolves all the customer’s concerns.I believe that it will be smooth and enjoyable from the time transaction completed & we move into the new home.
Thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear of the great service you received.
5/5
Trustpilot@Wycke Place (Maldon) - a special thanks
@Wycke Place (Maldon)Rachel and Lucy have been incredible! What should be a very stressful experience has been made really fun with their enthusiasm and passion for the job. No question is a silly question and they reply to emails straight away. They both make you feel at ease. They have both gone above and beyond their typical duties to make this experience a pleasant one, and for that, we are extremely grateful! Thank you!Shay and Hannah :)
Thank you for taking the time to share a review. It's great to hear about your positive home buying experience.
5/5
TrustpilotNew Build Property
We had a viewing at one of the new builds and Crest Nicholson representative was promptly on site. The information we got from the representative (Becky) helped settle every reservations we had about this property thus speeding up our decision to reserve the property.
Thank you for taking the time to share your experience.
5/5
TrustpilotGood experience and overview
Spent an hour or so at the development, going through options that might be suitable for us. We didn't feel rushed at all during the appointment, and we were given a good overview of the property types we were interested in. Happy with the experience.
4/5
TrustpilotExcellent sales representatives
The sales representatives are very professional and welcoming. They were able to accommodate our requests to change plot numbers without hesitation and are able to support in any way possible for reservation. A weekly report is sent to share the progress of build. We found the developers to be honest and reliable during the last 3 weeks we have been dealing with them as they managed to get the things moving quickly towards the direction of exchanging contracts.
Thank you for taking the time to share your experience.
1/5
TrustpilotRude
Just called their costumer service line about a really urgent problem and worrying situation. Just trying to get some clarification and help but the lady was actually really rude to me in the way she spoke to me . Came off as aggressive, defensive and patronising.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotJust starting the process
Just starting the process, very helpful team at Crest, Geneva has been especially accommodating of any information or requests I’ve had so far.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you.
1/5
TrustpilotThis is a horrible company that they…
This is a horrible company that they give me the wrong kitchen cabinet handle, I was waiting to change the correct one over a year, every time tell me the different excuse to explain why not receive from supplier.All the site manager resigned and don’t know who to follow up.What a bad management company.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotGreat experience from the start of the…
Great experience from the start of the process, efficient, flexible and accommodating.Lauren and Rebecca were extremely knowledgeable and helpful.
Thank you for taking the time to share your experience, Lauren and Rebecca will be delighted to hear your comments.
5/5
TrustpilotCentral Point in Daventry
Becky at Central Point in Daventry was very helpful today. She explained everything, very friendly and professional. Answered all our questions.
Thank you for taking the time to share your experience.
5/5
TrustpilotHigh quality and premium houses
High quality and premium houses. I recommend it for quality and aesthetics…
5/5
TrustpilotGreat professional experience
Good afternoon,I hope this email finds you well.I wanted to extend my heartfelt gratitude for your assistance throughout my property search process. I deeply appreciate the time and effort you dedicated to showing me around plot 108 and providing valuable insights during our initial visit.However, I must inform you that I have come across another property that better suits my needs, a three-bedroom property at a reasonable price. As a result, I have decided to proceed with purchasing this alternative property.I want to express my sincere thanks for your excellent service and support, especially considering the thoroughness with which you explained everything during our first encounter and ensured that all necessary requirements were met within a short timeframe. Your professionalism and dedication did not go unnoticed.Once again, thank you immensely for your assistance and understanding. I apologize for any inconvenience caused, and I wish you all the best in your future endeavors.Warm regards,Joseph Alappat Alexander
5/5
TrustpilotDiane has been very informative and…
Diane has been very informative and friendly from the initial enquiry and throughout my numerous questions! This is much appreciated and has helped me feel confident with the purchase.
Thank you taking the time to share a review.
5/5
TrustpilotVery helpful and clear instructions…
Very helpful and clear instructions from the team.Lucy at Sketchley Gardens made my first time buyer experience a lot easier than what I was expecting.
Thank you for taking the time to leave a review. The team will be delighted to hear your comments.
4/5
TrustpilotOur initial visit to St Johns Mead…
Our initial visit to St Johns Mead Elmswell was very positive. Chelsea and Josh took time to answer our questions and show us around the properties.
Thank you for taking the time to leave a review, Josh and Chelsea will be delighted to hear your comments.
1/5
GoogleWe were told at sales a playground was being put in, however, this was a lie to push a sale. Dead plants installed all over phase 1, looks terrible. CREST won't do anything about it. Drainage in people's gardens is a massive non isolated problem, CREST have said not their problem, however they are the developer. Verified prior to purchase drainage would be put in to rectify any potential issues. Local PM is now involved. Design aspects to our backyard such as gate and carport does not allow correct space for the gate access. Stuck with this problem. Mould problems in almost everyone's roof on this estate. Mostly down to ventilators not being connected properly. CREST once again saying not their problem. Overall. CREST lie to their customers to push a sale, push for 5 stars and once they've got what they want, walk away saying certain issues aren't their problem. I'm not surprised they lost their 5 star rating. Terrible company.They need to be held to a higher standard.
5/5
TrustpilotLesley and the team have been lovely…
Lesley and the team at Clayborne have been lovely and cannot do enough to make sure you’re involved and happy every step of the way.
Thank you for taking the time to leave a review. It's great to know that Lesley provided such a positive home-buying experience for you, we will pass your feedback onto our Chiltern team.
5/5
TrustpilotGood Experience
Sales representative Kelly is very helpful
Thank you taking the time to write a review.
4/5
TrustpilotStraightforward with minimal fuss.
I've not moved into my house yet so can't review on that side of things but the sales process has been as straightforward as it could have been, and all the information has been up front, and we have been informed of everything that has been going on. I've always been able to speak to someone and have been looked after very well by Sarah Hill at the site in Ashby.
Thank you for taking the time to leave a review, the team will be delighted to hear your comments.
5/5
TrustpilotFirst Time Buyers - TGV Swindon
I have to say so far I have been more than delighted with our experience buying our first home. Me and beautiful wife are purchasing the Salerno property at Tadpole Garden Village Swindon and have been blessed to of had a wonderful employee (Julie) who has been a fantastic help. She has really been in detail with everything and has shown a genuine compassion and excitement during this customer journey and we cannot thank her enough.
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you. We will pass on your message to our South West sales team.
1/5
TrustpilotPoor customer service
Fantastic when they want you to buy a house…couldn’t care less once you’ve moved in. Have had faulty extractor fans causing damage to property for over two months and being given empty promises regarding repairs. Have also had other issues which eventually get sorted after lots of stomping and shouting - which is poor use of my time! They appear significantly under staffed and poor communication between employees results in shoddy customer service. Proceed with caution!
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
1/5
TrustpilotStay away!
Surely no one can give these guys 5*?? My house was built in 2017 and it has flooded on several occasion. Having shown photos to various specialists in the field, many have said they’ve never seen anything like it. Crest are taking forever to rectify the issue despite us damp and mould conditions. It’s honestly not worth the hassle so just stay away!
Thank you for taking the time to share your experience and bringing this to our attention, we understand our customer service team are already in touch with you to discuss your complaint.
5/5
TrustpilotExchange for Crest flat to 2 bed
I have just exchanged with Crest for new 2 bed from my Crest flat on Kilnwood vale. I have been fortune to have Danielle appointed as my sales progressed. She has been brilliant and I can’t thank her enough for all the help she has given to get the exchange through. She has gone above and beyond to help me and I really hope she is recognised for her hard work. Thank you again!!
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Maldon.
