Trusted Agent profile · Maidstone
★★★★★
1,792 reviews across 2 platforms
Loose Green, Loose Road, Loose, Maidstone, ME15 0AA, ME15 0AA
Wards's office in Maidstone, at Loose Green, is rated 4.7 out of 5 across 1,792 reviews on two platforms, including 63 Google reviews rated 4.4.
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Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks to Lee and Emily on the lettings…
Thanks to Lee and Emily on the lettings team at Ashford. I have a few properties and as issues arise the team is quick to sort them out. Good to have them looking after my portfolio
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotJames.
Although I didn’t buy a house through Wards, I thought I would write and complement James on his excellent customer service. A few months ago I missed out on a purchase in broad Oak, someone pipped me to the post, but James said he would keep in contact if anything went wrong.Yesterday he called me to say the sales had fallen through and would I like a viewing.Unfortunately I had just paid a deposit for exchange on another property, just 10 minutes before James called.He was complimentary about my decision and very courteous. What a polite and well mannered young man. He is an asset to Wards and I would recommend him to any prospective customers.
Thank you for your kind review and I am delighted James did all he could to help you.Shame we couldnt help fully in the end but I wish you well on your purchase.I'll make sure James is aware of your positive feedback.Kind regardsDavid HayesDevelopment Director
5/5
TrustpilotA big thank you to Judy Day…
A big thank you to Judy Day for being friendly, helpful and going above and beyond throughout the stressful process of buying, especially for the first time. You are a true asset for the company!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent Service at Ashford
I cannot speak highly enough of the Ashford Office, in particular Julia and Nick who went out of their way to help us, their professionalism was outstanding. I would definitely highly recommend anyone to use this agency.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGenuinely can't thank these guys enough…
Genuinely can't thank these guys enough for all there hard work in selling our property. We received an offer 2.5k over the asking price which we are over the moon with. Highly recommend this company for all your property needs. Extremely professional service throughout.
Afternoon Lloyd,Thank you so much for your review. We're delighted to hear that you received an offer above the asking price and that you found our service professional throughout. It's fantastic to know you highly recommend us for property needs. Best regards, Wards of Kent
1/5
TrustpilotWalderslade branch: A purchase from hell.
I’ll try my best to make this as brief as possible, however the journey we have been through feels like a never ending nightmare. Me and my fiancé was accepted on our first home back in November 2024. We couldn’t be more proud of ourselves for managing to buy a house in this current climate, and still be in our early-mid 20s.
5/5
TrustpilotGreat service by our sales progressor.
I was impressed by the way that our sales progressor - Debbie Brewer, was liaising with both sides on a regular basis right up to completion. Selling was quite stressful but Debbie really made an effort on our behalf, she was the one thing we could rely on throughout the whole process. Thank You Debbie.
4/5
TrustpilotHad a long difficult sale
Had a long difficult sale, but Sally Bryant helped us through the process. She constantly updated us and kept the chain together with her hard work. Thank you to Sally and the team in branch.
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotTony and Laura was extremely helpful…
Tony and Laura was extremely helpful throughout the whole process of renting a property. They were responsive and provided a quick turn around. They made everything easy and both was a pleasure to deal with.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotHad my property with another estate…
Had my property with another estate agents for 4months with very little feedback Transferred to wards in Maidstone two weeks ago and have accepted an offer today Great service particularly Jodie and Dan Thank you
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotDO NOT USE THIS COMPANY
Arun Estates Ltd - Wards - Etc.DO NOT USE THIS COMPANY - I'd like to leave minus stars!Pressured to use their contractor pre-let, Cost £3500 for work including paint white walls... white, apparently essential. (I now realise this was a particular shade of white, making it costly to use any other contractor for touch ups). Turned out to be poor work, damage, negligence, did not cover an outlet pipe when removing dishwasher (or inform us) causing water damage and wasted Gas when they left the heating on full for a month cost a further £1250.Agent said nothing to do with them, then day before let told us a further £2100 required, all things we had asked about before. We decided to cancel at that point, so they ignored us and let them move in anyway writing an official letter saying we'd agreed to this extra work when we hadn't. That's £6850 before the tenants moved in and we haven't started on the fees yet...What the £200 a month on Management gave us from then on was a very poor email forwarding service asking for more money for damage caused by the tenants.Despite us providing scientific evidence and having lived there for 10 years, we were told to have part of our house may need to be demolished to uncover the cause because the tenants would not be honest about it. That would have cost £20,000 upwards.Plus deliberately Blind Copying in a fake email address so they could use their own contractors despite us saying none of their staff or associates were allowed unsupervised in our property.We were told Electrical Certificate not required, then when they realised we were no longer going to let, we were told we had to have the cert at the last minute when it was impossible to organise. We had to investigate ourselves to discover that is was not required for our current let which was ending.And on, and on, either completely incompetent or incredibly deceitful and malicious, possibly a mix of both.From 14 months we have ended up with less than a third of our mortgage covered and we haven't stopped spending on clearing up yet.Tenants have now departed and even more obvious damage has been found and the Agents are still trying to cover up for them.They have damaged a Bannister we were forced to install after only 3 months, we found our bedroom door in the garden behind the shed with chunks missing and a very poor replacement job, signs of breaking into front door, large items left behind, light fitting changed without permission, tree felled without permission, reluctantly paid for pond to be filled in which they prevented then totally messed with and ruined, and on and on.We believe they are covering for the tenants in order to let them again and not disclose to the new landlord the damage caused!They have not presented their file to the Ombudsman after nearly a month, stop replying to further complaints, and still blind copying the false email address... unbelievable.This isn't even everything we've had to deal with.Rotten to the core.We will never let again so that's one less property available to rent. We realise it is only a few tenants who are like this, but it's our first experience, and it's been very costly and soul destroying.Bumping this up to say that there has been dishonestly at every level, every response to our complaints has been absolutely laughable. Totally untrustworthy Company at every level and laws need to be changed to prevent customers being treated in this manner!
Dear AndyThank you for leaving your review.We are disappointed to learn of the difficulties that you have encountered during the tenancy of this property. We note from our records that your tenancy ceased on 1st April 2021 and that your concerns are currently being looked into.We do hope the outstanding issues are soon resolved satisfactorily and thank you again for providing us with your feedback.Kind RegardsWards
4/5
TrustpilotDebbie Ludgate
Despite bad luck with first 2 buyers wards worked very hard to ensure a sale went through at a good price. Debbie Ludgate was like a terrier in making sure the sale was completed as efficiently as possible
5/5
TrustpilotDesperately looking for a new house
I have been looking for a house for a while with not much luck in the current market. Natalie and Gary at Wards at Gillingham have been fantastic in arranging a prompt viewing on a place I straight way liked and put a offer on. They have been very polite and helpful in the whole process and kept me informed about the progress. I am really happy that my offer was accepted and I’m waiting to move in. They have been brilliant all the way and keeping me regularly updated. Thank you
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotCan’t thank George and the team at…
Can’t thank George and the team at wards enough for helping me ,find , lease and move into my new apartment. The service was quick and efficient and I would highly recommend.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent service from all staff…excellent service from all
Excellent service from all staff especially Gary Snedden manager and Michael Gillingham and Kim Batchelor and Paige Would instruct them again if I need to
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotErica Kacikova from Wards
Erica Kacikova from Wards, MaidstoneErica from Wards is friendly and professional.She is very thorough and detailed, having given me lots of information and tips on how to setup tenancy for my property.She helped me with forms and internet-stuff, spending her time to show me through some difficulties.Thank you Erica for making this happen
5/5
TrustpilotLee and Emily from Wards Ashford
Lee and Emily from Wards Ashford Lettings have been brilliant form start to finish. They are very professional to deal with and I would highly recommend if you want to let your property. They have helped my partner and I with our first letting from the beginning, made sure we had all the correct paperwork in place right through to the end with key handover. They are both very polite, friendly, and always happy to help. They are quick to respond on emails & calls and nothing is too much if you need any help or questions. I wouldn't hesitate to recommend them to friends, family and other landlords.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWe worked with Erica and her team in…
We worked with Erica and her team in Maidstone who were professional, helpful, friendly and quick to let our property. We are very happy with the service and will return to them again.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotA big thank you to…
I just want to say a big thank you to Emily Thorndycraftat Wards Maidstone for finding me a new tenant.She was amazing and found me a good long term tenant in record time.Thank you Emily
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotSuch an awful experience from such an…
Such an awful experience from such an upstanding and reputable company - the estate agent, Tania, that just showed me a flat in Greenhithe was one of the rudest individuals I’ve ever met in my life. I’m not even sure she’s an estate agent? Absolutely rude and unprofessional. You should not have people of this poor character representing your business.
5/5
TrustpilotWards at King Street, Maidstone
I usually can’t be bothered to leave positive reviews, simply because I believe good service should be the standard and not a speciality. But Wards and in particular the team members Charley Townsend and Erica Kacikova truly deserve this: Before meeting Wards, I was a single mother renting a property (I always paid 6 months rent up front like a fool) which had the most horrendous, deadly conditions, including but not limited to - a forged gas safety certificate, flooding, leaks and rain water dripping all over electrics, black mould throughout most of the upstairs, out of date and faulty fire alarms, loose patio slabs with nasty trip hazards, dead animals, birds nests and old suitcases smothered with mould in the loft, an old water tank complete with dead birds and what appeared to be legionnaires disease, a poor inventory report which purposely seemed to omit major flaws in the property, the list goes on… I consistently sought help from the old agency who shrugged off the issues at first then did the absolute minimum in the slowest possible fashion. Some of the problems were dealt with, mainly by shoddy workers who ‘bodged’ the job, left a huge mess and generally had no pride in their work. Still, serious issues remained. Even after an inspection where the agency staff members showed genuine concern and then made further attempts at reporting the severity of the hazards to the landlord, they suddenly became very quiet - by this point I was communicating via a solicitor as the whole situation had got way out of any type of professional hand. Because I had no choice but to repeatedly report the endless dangers at the property (it became a social services issue as I had a minor living in this seriously unsafe environment), I was then obviously issued with the classic eviction notice which effectively rendered my son and I homeless due to the harsh and overpriced rental market our country currently faces. But magically, our lives were saved when I came across a property within the catchment area of my son’s school, which was marketed by Wards. It had high demand but luckily I was able to secure the property immediately after viewing. I was completely honest with Wards despite being worried that they would think I was a difficult tenant and would not put forward my interest in the property. My worry was unnecessary, as the support from Wards (Charley in particular) has been astounding. They set us up in our new home with all the necessary safety checks properly conducted and so much more. Their communication was excellent throughout, they were quick, thorough and efficient and have since followed up to make sure my son and I are safe and happy in our new home.I cannot express this enough to landlords and tenants. Go with Wards, get the proper, professional service. I cannot thank Wards enough, a first class service throughout.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotOutstanding!!
Our experience with Wards has been an absolute pleasure. Selling our beloved mum and dad's house after 55 years with all its happy memories was always going to be hard, and Clare McDonnell hit just the right note from the minute she came to meet us. She was kind, practical and realistic and our confidence was not misplaced since we sold after our very first set of viewings. The whole process has been smooth from start to finish with the help of Kim Batchelor our personal Sales Progressor who works behind the scenes to ensure that the process is as straightforward as possible. We have been kept up to date with any developments, valuations were carried out promptly by third parties and the recommended solicitors have been spot on too. Whenever I have had cause to call, everyone I have dealt with has been helpful and knowledgeable so a thank you to the whole team at Gillingham - Gary, Prince, Jenny, Michael and Natalie - all of whom have been able to answer my queries efficiently and quickly.I cannot recommend Wards highly enough, thank you everyone involved - you've made an emotionally difficult process as pleasant as it could be.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotMy 50 years of dealing with Wards
I have been dealing with Wards since the 1970s when I purchased my first house. Since then they have always looked after my house buying, renting and selling needs all in a super efficient manner. I am actually selling a property with them at the moment and it has been a very smooth process being guided by Graham (the manager) and Grace who will liaise with you throughout the sale. I cannot recommend Wards highly enough if you want a smooth professional service.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotI cannot speak highly enough about the…
I cannot speak highly enough about the team in Walderslade they have supported me over the last few months, thank you all so much.
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