Mann Maidstone reviews

★★★★★ 1/5

Trustpilot

Neglect of a vulnerable tenant

As a mental health worker of 19 years, I would describe Mann Estate Agents as disappointing. My next door neighbour is a Mann Tenant who is a vulnerable woman in her mid-70's and suffering from a sensory impairment. Despite her age and condition, she has experienced targeted bullying from her young upstairs neighbours (also managed by Mann). They not only deliberately removed the light bulbs from the communal hallway to leave the woman in darkness and disorientate her, but they have previously poured a bucket of water onto her head from their window and continuously drop heavy objects on their floor above her head regularly, which in turn have caused concerning large cracks in her ceiling, make her jump and caused her sleep insomnia. The neighbours have cameras set up in the communal hallway to watch her movements so they can intimidate her when she leaves/returns to her property. The neighbours throw objects at their internal door which is adjacent to hers and make loud noises throughout the day and night to cause her distress. This was witnessed first-hand by a visiting police officer and can be clearly heard by myself and my partner in our next door flat. Despite hours of footage submitted to Mann's Beckenham office and Head Office, Mann have left her without support and refuse to look at the footage (which had also been submitted to the Police). Mann have been made fully aware of these activities and continue to take no action.My advice is to avoid this business if you can find alternative services.

David · 8 January 2023

★★★★★ 1/5

Trustpilot

Only rating one star as I can't give it…

Only rating one star as I can't give it a zero!!I live next door to a property that Mann in Beckenham have rented out. I've had nothing but issues with the next door neighbours. I've had noise nuisance since they moved in, but it has recently transpired that the noise I've been hearing has been harassment towards the elderly lady in the flat below. The perpetrators are a daughter aged around 28, and her mother - both of whom should know better! They have poured water over the lady out of the window, pile up crates of dirty waste outside the front of the house, including chewed up food on her windowsill so she can't open her window, taken the light bulbs out of the hallway so she can't see where she's going (including one I installed of my own so knew it was working and was gone by the next morning), two cameras on the internal hallway to watch when she's coming and going, and myself and my partner, and new neigbhour downstairs are unable to leave our house without a camera phone being pointed at us, and deliberate harassment if we're having a conversation outside our own front door. Both properties next door are rented through Mann who do not accept any responsibility. I am yet to have a satisfactory response to my complaint before going to the Ombudsman. The police and council are fully aware of the goings on, yet it's still being allowed to take place. I wouldn't touch this estate agent with a barge pole!!!

Clair · 7 January 2023

★★★★★ 5/5

Trustpilot

I have been dealing with Rebecca whilst…

I have been dealing with Rebecca whilst our house is on the market Rebecca has been brilliant in keeping us updated with how the market is moving. She is very efficient and professionalShe has always been very polite to me and always keen to help

Vicki · 11 January 2021

★★★★★ 1/5

Trustpilot

What service - It was no service!

We met with Robin from Mann, Beckenham who confirmed he would assist us with a rental property. The very next day we were emailed a suitable property and called to arrange a viewing. Robin said he would collect keys and call back with an appointment time/date. From this moment, we never heard from Robin again!! I tried chasing and eventually spoke with Robin’s manager who advised the property had been let to another client. The manager apologised and advised Robin would call back to explain the situation. As expected, we did not hear from Robin. So, moral of this story is beware! Mann in Beckenham have a preferred list of clients and if you are not in the preferred list, you have no hope of a rental.

Lizzie · 7 December 2022

★★★★★ 5/5

Google

Adam & David have been brilliant with us as first time buyers, always gets back to us when they can & help with everything we have needed. Thank you so much :)

Jodie · 27 January 2024

★★★★★ 5/5

Google

I used Mann recently to sell my flat in Maidstone. The service/ advice and support I received here was outstanding. The communication was efficient throughout the whole process. Would highly recommend them to friends and family.

Lois · 24 October 2023

★★★★★ 5/5

Google

Have used Tommy at this office on many occasions and always offers the most professional and honest mortgage advice! Great service and would continue to recommend! Helpful and friendly every time I’ve been into the office.

Jonatha · 24 October 2023

★★★★★ 1/5

Google

Lovely estate agent who showed us around, but the office is really unprofessional, time wasting and untrustworthy. They let us see a property on the Saturday and I said I'd make an offer on Monday, they were due to call me for feedback anyway, they didn't call me and took all day to return my call to them, only to tell me that it's now under offer without even giving me opportunity to make my offer, which was higher and being under offer myself would mean a speedy sale for their seller, really bad practice and not how you run an estate agent, the owner should have been informed of the offer but told not to make a decision until all viewed had been spoken to. So completely wasted time, journey, all of the research put in etc. I cannot trust them to be transparent and honest and any property I see in future if it's being managed by these cowboys will not be something I consider. Absolute disgrace!!!

Yasha · 24 October 2022

★★★★★ 1/5

Google

Very rude lady on the phone not welcoming at all and the way she speaking to me on the phone absolutely shocking she needs to learn what customer service is not recommend it at all!

Michael · 24 October 2023

★★★★★ 5/5

Google

Fantastic team based at King Street, Maidstone office. They understood our situation and helped all the way. It was a tricky move but they had patience and experience to help. I can’t recommend them enough.

Chris · 24 October 2023

★★★★★ 5/5

Google

Great service from start to finish with the Maidstone branch. Made the sale of my apartment stress free, quick and efficient. The team were friendly, helpful and showed great customer service to go that extra mile in assisting me in the sale of my property. Definitely recommend.

Malcolm · 24 October 2022

★★★★★ 1/5

Trustpilot

Unprofessional and unethical

I called the agent and I was proposed to buy off plan without showing you anything but pictures. They dont even have a show home!!! I told them I dont understand how I can buy anything for 400K without even seeing a showhome. And they just explained that this how hot is the market now. On the other side they claim they have been inside and the apartments are very nice. I think this is unprofessional and unethical.I don't think they actually care about the customer.

Dastan · 5 September 2022

★★★★★ 1/5

Trustpilot

disappointed and costly mistake for me

Initial conversation with Catford branch was very good so gave them my flat to let. Never again. Appalling photos put up on rightmove which did not market a victorian conversion flat with garden in a conservation area at all. Consequently, poor viewings in a fast moving dynamic market. Mann did correct this but I lost valuable time which ultimately cost me rent money. Original letting contract was returned by me twice with basic mistakes and the new tenancy agreement has been sent back twice because Mann cannot get the names of landlord correct. It looks like it won't be ready in time for the agreed start date so I will lose more rent.Mann don't seem to understand the basics of letting and have lots of young, inexperienced staff who are not being supervised by managers. When someone is on leave - no one else can get the job done.Hugely disappointed and costly mistake for me

Marie · 11 August 2022

★★★★★ 2/5

Trustpilot

I'm extremely disappointed after moving…

I'm extremely disappointed after moving into the property in Chatham. We were assured it had been freshly painted and professionally cleaned, but that’s clearly not the case.

Tracey · 29 June 2025

★★★★★ 1/5

Trustpilot

Where is my deposit?

Dragging their feet returning our deposit even though the landlord immediately authorised a full refund. Moved out 3 weeks ago and still dont have our money back, and Mann Sydenham just ignore our emails.

Georgina · 3 April 2025

★★★★★ 1/5

Trustpilot

Deceptive pictures and lies on listings

I am currently moving home and chose to view a property with Mann Countrywide in Woolwich based on my criteria seemingly being met on my Rightmove search. The images did not include the front of the property which I now know to be a red flag. When greeted by the estate agent, Catherine, at the property I explained that the property had been incorrectly listed online but she did not seem surprised (regular practice?) or even apologetic at the fact I had made a wasted journey due to the misrepresentation. I advised her I was only interested in semi detached properties so would not be continuing with the viewing, to which she replied “if it’s just you and no one else, can I ask why you’re only looking at semi detached homes?” As if extra occupants makes me eligible for side access to my garden Catherine! No one contacted me afterwards for feedback or clarification and as a result of Catherine Melder's attitude, I certainly will not be using Mann in the future. It's a shame as my mum had used them in the past when purchasing and had good things to say but it seems that times have changed.

Liz · 8 June 2022

★★★★★ 1/5

Trustpilot

AVOID!!! - ZERO STARS!!!

AVOID!!!! - ZERO STARS!!! We had the misfortune of dealing with the Waterlooville branch who wilfully let us an unsafe property, blamed everyone (including us) for their own failings, and refused to accept any liability. The UK has gas safety regulations for a reason. As a new tenant, we had every right to expect a safe home. But no. What we got was a load of paperwork claiming our home was safe and a boiler that wasn’t attached to the flue. They even sent us a photograph of the detached flue and argued it was safe!!Apparently, according to their office, carbon monoxide is not a danger! ??? They actually for real?!Our lives and the life of a 5 year old meant nothing to them. It took them over a month to fix the boiler, most notably with a vile attitude. If you value your life, AVOID this inhumane and despicable company. If you wish to die due to someone’s incompetence, let a property from Mann.

T · 20 May 2022

★★★★★ 5/5

Google

Fantastic service provided by the team through a bumpy selling process. Amelia in particular was a pillar of support and information, providing a personable and friendly point of contact throughout. Thoroughly recommend

Anna · 24 October 2023

★★★★★ 1/5

Trustpilot

Harassment

Calling me multiple times a day and not taking no for an answer is harassment. I have kindly asked you to remove me from your database and never contact me again, please respect my wishes. Anymore calls, I will report your business An email has been sent via your contact page

Christopher · 8 July 2024

★★★★★ 1/5

Trustpilot

What does it take to unsubscribe from Mann??

Despite specifically advising I was only interested in a specific property & did not want to receive speculative emails I now receive them on a regular basis from Mann Countrywide, Totton in this case.

MRKENNETHADAMS · 11 March 2025

★★★★★ 1/5

Trustpilot

Disgraceful Service

Well what can you say about this company. We rented out a property through them expecting a great service. They inspected an immaculate property with everything in place. Somehow whilst they were charging us for the upkeep and property checks our tenant's managed to remove all plants, trees, shrubs and two 8' x 6' garden sheds and paint every room in the house without their knowledge. And guess what its our fault/problem. Would not trust them to manage anything. By the way I am scoring them one star as I couldn't select no stars. Avoid at all costs because it will cost you. You have been warned

Dave · 16 March 2022

★★★★★ 1/5

Trustpilot

From a tenants perspective

From a tenants perspective: Mann have been hopeless from start to finish. Agents make you feel like everything you do is wrong and their favourite thing to do is threaten financial penalties for asking them to do the most basic of tasks. Every correspondence is rude and condescending.They arranged for our landlord to attend our property with NO NOTICE not once, not twice, but THREE TIMES during our tenancy. We've tried several times to lodge complaints but we're not even sure anyone submitted them.No one seems to know each other's job in the office and we've been without vital appliances upwards of ten weeks at a time. I once phoned and was spoken to in the most disgusting, dismissive tone which was blatantly based in sexism. The classic "I'm just going to speak over you, make your problems seem insignificant and demand I know best regardless". Awful service, they just take the money and do less than minimal work. Don't be fooled by good google reviews, they pay new tenants £20 for writing a 5* review on moving into a property. Lazy and discriminative. I hope they are investigated very soon.

Grace · 4 March 2022

★★★★★ 1/5

Trustpilot

I live in a building comprising of…

I live in a building comprising of several flats, one of which was sold last year 2021around June/July. The ‘sold’ sign is still attached to the fence on the property. I have contacted Mann in their Sutton, Surrey office on 7-8 occasions to ask for their sign to be removed, but apart from one promise do this after my first call, nothing has happened. Subsequent calls, and emails to them have been totally ignored.Their customer service appears nonexistent, and if I decide to sell my flat, Mann Estate agents would be the absolute last people I would use.If they can’t organise this simple thing, I dread to think how they do business!

Chris · 14 February 2022

★★★★★ 5/5

Trustpilot

As a new landlord

As a new landlord, I have been really impressed with the service and professionalism shown by Lee, who has been working hard to get my property let at short notice.His knowledge of the rental market is just superb, and he has kept me up to date throughout during the whole process. What he doesn't know isn't worth knowing, so overall the whole process has been super smooth. A+++

Matthew · 24 May 2023