Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI would give zero if I could
I would give zero if I could. I wanted to take over the management of my 2 properties from Mann. It has been 8 weeks now and I still have't received contact details of my tenants I phone nearly every day and get sincere apologies (HA HA) and assurance I will be called back immediately and they never do. The staff have much to be desired verging on useless incompetence. And strangely my emails keep disappearing which never seems to happen when they want money. There seems to be a total lack of experience, professionalism or care
John · 17 March 2018
★★★★★ 5/5
GoogleReally helpful mortgage advisory service from Tommy - the process was straightforward and quick. Would definitely recommend!
Katherine · 24 October 2023
Agent replied · 23 October 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotBad workman
Had work done on my home by SM property maintenance. Rude and shoddy work.
Raj · 18 May 2025
★★★★★ 1/5
TrustpilotDreadful service
Dreadful service, cancelled a viewing 10 minutes before the time! They had been told 2 days before that the owner was going elsewhere and I don't blame him as the floorplan was incorrect and made up a utility room that was actually a garden. They also lied and said he had rented the property out when in fact he had left them for a better estate agents. Will never use again.
Heidi · 6 March 2021
★★★★★ 1/5
TrustpilotIncompetent and ignorant .
Incompetent and ignorant .. how stupid were we to trust this company (Rochester/Strood) to act as our selling agent. They did not have the knowledge to market our property because it is unusual. They have cost us tens of thousands of pounds. We have a buyer through another agent but are getting far below the market value because of this terrible agent. Don’t touch, they don’t deserve your business.
Alison · 4 June 2021
★★★★★ 5/5
TrustpilotWaterloovile Branch
We recently bought a property through the Waterlooville branch. They were super helpful and nothing was too much trouble. We would recommend anyone moving or selling in the Waterlooville area to use these estate agents.Many thanks to all the team. Sandra Bishop and Matt Ackerman
Matt · 31 October 2023
★★★★★ 5/5
TrustpilotMann Estate agents in Beckenham A1 Customer Service
Mann Estate agents in Beckenham are second to none. Antony and Liam are both diligent and friendly. They turned my rental offer around within days. This was the smoothest rental process I have ever experienced; after all, I'm a well-seasoned rental tenant.
Eboney · 11 December 2023
★★★★★ 1/5
TrustpilotHorrendous
Horrendous. Couldn’t care less about their tenants in urgent situations like damp in the property after leaks with children under 3 in the property. Communication is non existent after politely requesting to be kept updated. Never felt so uncared for.
Laura · 17 January 2024
★★★★★ 1/5
TrustpilotI wish I’d read the reviews before…
I wish I’d read the reviews before trying to buy a property via Mann in Ashford. Terrible from start to finish. Impossible to get hold of and when you do, some of the staff are very rude. We decided to buy a house with a different agent. Didn’t realise how bad some estate agents can be until now!
Marilena · 29 June 2022
★★★★★ 1/5
TrustpilotI am writing to request the return of…
I am writing to request the return of my holding deposit. I paid you £415 on 11/09/2023 to reserve a property at 32 Cumberland House The tenancy did not go through. You unlawfully kept my deposit and I want my money back please.
Maria · 3 October 2023
★★★★★ 1/5
TrustpilotDo not let with this agent
Fortune · 31 May 2025
★★★★★ 1/5
TrustpilotPoor Agents - Stay Well Clear
Yes, the house was sold, but you’d expect better service when things go wrong…
Tim · 13 February 2025
★★★★★ 5/5
GoogleI want to thank the Mann team Alex Knight, Guy Crewe, Zina Smilie and Sam for their great work to purchase my first home. They are very friendly and well experienced. I highly recommend their service.
Bamiyan · 25 October 2019
Agent replied · 23 October 2024
Wonderful to read that you had a fantastic experience with our local Mann team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Lucy.
★★★★★ 5/5
Trustpilotgood all round service
i have just completed the sale of my mothers bungalow.
Jerry · 26 February 2025
★★★★★ 1/5
TrustpilotPaying for what
Avoid im renting a 3 bedroom house.they charge over £160 for there service.i get nothing not once has my property been checked.we have our own maintenance people thank god i have such a good tennant.i have asked luke to sort this out as feel i need a refund.you dont pay for a service and get nothing.
Wendy · 23 January 2022
★★★★★ 5/5
TrustpilotSupportive and professional
The agents are always responsive to inquiries and are very helpful.All online flat photos are authentic. The homes are in excellent condition.Additionally, they ensure that the home is professionally cleansed prior to your move-in.Every (minor) concern I had has been resolved swiftly.Strongly endorse them
Randrit · 2 May 2023
★★★★★ 1/5
TrustpilotVindictive
Vindictive, sneaky, deceitful estate agent who thinks who can bully, intimidate and hold you to ransom by refusing to release the keys for my own property as I chose to go to different estate agent after wasting a month and as I was not satisfied and happy with the service provided.
A · 6 July 2022
★★★★★ 4/5
GoogleA good and positive experience from the Mann's Team. Reliable, patient and supportive. Thank you all.
Christine · 24 October 2022
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA lovely approachable team, who are happy to help and made selling a breeze. 😊 …
Matthew · 24 October 2022
Agent replied · 23 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotIf I could give them no stars I would
If I could give them no stars I would. They are a terrible company. I have been living in a rental flat with mould growing that was proven to be due to the lack of heating in the property yet they have offered no apology and didn’t care that we were freezing during the winter months
Maddie · 14 April 2021
★★★★★ 1/5
TrustpilotThis is for Mann Countrywide Ashford.
This is for Mann Countrywide Ashford.The sale price was below my instructions and I was told the purchaser was a cash buyer. This was used as a negotiating ploy against me. I was told the buyer was applying for a mortgage by another Estate Agency. Mann admitted this was the case.Be careful of fast talking salepersons.
David · 30 November 2020
★★★★★ 1/5
TrustpilotWORSE THAN COVID
WORSE THAN COVIDWe have been messed around, had our time wasted, and been stone cold lied to. I've been renting in London for over 10 years and they are honestly the worst agents I have ever had the displeasure of using.Save yourself time, stress and money and avoid them.
Euphoric · 22 February 2022
★★★★★ 1/5
TrustpilotTerrible service
Terrible service, broken promises, dishonest and inexperienced staff. They promised a quick sale but it took 9 months. This was without a doubt the most stressful times using an estate agent. I will never ever use them again!
Dave · 24 April 2023
★★★★★ 1/5
TrustpilotShockingly poor administration
Shockingly poor administration, failure to do the basics on time putting pressure on clients due to incompetence. I am a large scale landlord and due to the appalling customer service they have meted out to me as a guarantorI I am moving all of my properties currently with the Countrywide Group elsewhere in UK to more competent agencies.
RES · 15 January 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
